Vivawalls レビュー 

Vivawalls からの回答

2026年5月12日

Hi Prill,

Thank you so much for your wonderful 5-star review!

We’re thrilled to hear that you were happy with both the quality wallpaper and the attentive customer service provided by Wing. At Vivawalls, we always strive to offer not only premium custom wallpaper and beautiful mural wallpaper designs, but also fast, responsive, and professional support throughout the entire process.

It’s great to know that your questions were answered quickly and that our team could help with everything you needed. Providing reliable service and high-quality peel and stick wallpaper and custom wall murals is what we are passionate about.

Thank you again for your trust and support. We truly look forward to helping you with your next wallpaper project in the future!

Vivawalls からの回答

2026年3月28日

Hi Kelsey,

Thank you so much for your amazing 5-star review!

We’re delighted to hear that you experienced prompt fast delivery and that the wallpaper was amazing quality for your nursery — that truly means a lot to us.

Our peel and stick wallpaper is designed to be easy to install, making it perfect for spaces like nurseries where convenience and safety matter most. We’re glad you love it! At Vivawalls, we focus on providing premium self-adhesive wallpaper, custom mural wallpaper designs, and high-quality wall coverings that transform your space effortlessly.

Thank you again for choosing us — we look forward to helping you with your next custom wallpaper project!

Vivawalls からの回答

2026年3月27日

Dear Stephen,

Thank you very much for taking the time to share such a detailed and thoughtful review. We truly appreciate your feedback and are delighted to hear that you are happy with the final result.

We’re glad that both your bathroom wallpaper and nursery wallpaper met your expectations in terms of quality and overall finish. As you mentioned, our wallpapers are made from a premium fabric-like (canvas) material, designed to provide durability and a high-end look, and we appreciate your understanding regarding the small edge fibers, which can be easily managed during installation.

We also sincerely appreciate your patience regarding the initial design issue. Providing custom wallpaper that matches our customers’ expectations is extremely important to us, and we’re pleased that we were able to resolve it promptly and deliver a design you are happy with.

Your experience perfectly reflects what we strive for: high-quality custom wallpaper, responsive customer service, and a reliable resolution process.

Thank you again for your trust and support—we hope to serve you again in the future alwasy on vivawalls.com!

Kind regards,
Vivawalls Customer Support Team

Vivawalls からの回答

2026年3月27日

Dear Chen,

Thank you for your wonderful feedback! We’re so happy to hear that our customer service and wallpaper design helped bring your bedroom to life.

At vivawalls.com, we are committed to offering high-quality wallpaper, custom wall murals, and excellent customer service to create stunning interiors.

Thank you for your recommendation!

Kind regards,
Vivawalls Team

Vivawalls からの回答

2026年3月27日

Dear Melody,

Thank you so much for your kind words! We’re delighted to hear that the wallpaper design and quality exceeded your expectations and transformed your space.

At vivawalls.com, we always strive to provide premium wallpaper, beautiful wall murals, and high-quality custom wallpaper to make every room special.

We truly appreciate your support!

Kind regards,
Vivawalls Team

Vivawalls からの回答

2026年2月12日

Dear Kyle,

We are genuinely sorry to read about your experience and understand how frustrating it must have been to pause your decorator’s work.

For clarity, your order was delivered on 15 December 2025, and we did not receive notification of any issue until recently. Our policy asks customers to report concerns within 5 days of delivery so that we can assess and resolve matters promptly and effectively. We couldn't break this rule, as it is not fair for the other customers.

However, in order to help you to solve your actual problems, our service department had a meeting together to discuss this special case. After reviewing the photos provided, the visible threads appear to be minor edge fraying typical of woven canvas material. This can sometimes occur during trimming and is normally resolved with careful finishing before installation. It does not indicate a structural defect in the mural itself.

That said, we take all feedback seriously. We have responded to you directly by email and remain open to discussing the matter further to find a constructive solution. As a goodwill gesture, we have also offered a 20% discount on a future order.

We are committed to maintaining high quality standards and continuously improving our products and service.

Kind regards,
Vivawalls Customer Support Team

Vivawalls からの回答

2026年2月12日

Hi, Mr. POIRIER,

Thank you so much for your wonderful 5-star review!

We are truly delighted to hear that everything was absolutely perfect for your project. At Vivawalls, we are committed to offering very competitive prices, combined with impressive quality materials and exclusive mural wallpaper designs, so your feedback means a lot to our entire team.

Providing premium custom wallpaper printing, outstanding craftsmanship, and excellent customer service is always our top priority. We’re proud to be recognized as a reliable wallpaper company, and we’re even happier knowing you’re satisfied with the final result.

Thank you again for your trust and support. We look forward to working with you on your next custom mural wallpaper project!

Vivawalls からの回答

2025年12月21日

Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you’ve had. We take customer concerns seriously and will review and improve our products and services to ensure such issues do not occur in the future. Regarding the installation issue, we will consider providing clearer instructions and improving communication with our customer support team. We hope to have the opportunity to resolve this matter for you. If you are willing, please feel free to reach out to our customer service team for further assistance. Again, we apologize for the inconvenience caused.

Vivawalls Customer Service Center

Vivawalls からの回答

2025年9月22日

Thank you for your wonderful feedback! We're so happy to hear that the item arrived in perfect condition and that the quality and size fit your needs. Your satisfaction is our top priority!

If you have any further questions or need assistance, feel free to reach out.

Vivawalls からの回答

2025年9月22日

Merci beaucoup pour votre retour positif ! Nous sommes ravis que le papier peint ait apporté autant de joie à votre petit-fils et que l'installation ait été facile.

Nous apprécions également vos commentaires sur le délai de livraison. Si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à nous contacter.

Vivawalls からの回答

2025年9月22日 に更新

Thank you for your wonderful review! We're so happy to hear that you are satisfied with the quality of the material and the ease of application. Your recommendation means a lot to us!

If you need any further assistance, don't hesitate to contact us.