Vivien of Holloway レビュー 

Vivien of Holloway からの回答

2026年5月6日

Hi Danielle,

Thank you so much for your lovely review. We’re so pleased to hear how well the trousers work for you, the fit really is something we put a lot of care into.

You’ve also made a great point about sizing, measuring really does make all the difference with vintage cuts.

Thank you again for your support.

Vivien of Holloway からの回答

2026年5月6日

Hi Catriona,

Thank you so much for your kind review and for your support over the years.

We’re so pleased to hear how well the pieces have lasted and that you’ve had a positive experience with our customer service.

It’s also lovely to know you’ve been part of the Facebook community too, it’s such a special space for us.

Thank you again for your support.

Vivien of Holloway からの回答

2026年5月6日

Hi Marion,

Thank you so much for your lovely review. We’re so pleased to hear how much you enjoy the quality and longevity of the pieces.

You’re absolutely right about sizing, and we really appreciate you mentioning it as it’s so helpful for others.

It’s also wonderful to hear you’ve had a good experience with customer service, we’re always here to help whenever needed.

Thank you again for your support.

Vivien of Holloway からの回答

2026年4月21日

Hi Sally,

Thank you so much for this beautiful review, it truly means the world to us! We’re absolutely delighted to hear how much you loved your dress and that it felt like the perfect choice for such a special day.

It’s especially lovely to know you felt confident and comfortable wearing it, that’s exactly what we hope for with every piece we create.

We’re so glad we could help you find the right dress, and it means so much to hear that you felt like the best Mother of the Bride on the day, what a moment.

Thank you again for your kind words and continued support, and we’re so happy we could be part of such an important occasion.

Vivien of Holloway からの回答

2026年4月21日

Hi Sie,

Thank you so much for such an incredible review, it truly means the world to us. We’re so honoured to have been part of not only your wardrobe over the years, but also such a special moment as your wedding, that’s incredibly meaningful to hear.

It’s wonderful to know how much you appreciate the craftsmanship, fabrics and unique prints. So much care goes into every piece, so hearing this really means a lot to the whole team.

Thank you as well for sharing your experience with sizing, that’s so helpful for others when choosing their fit.

We’re absolutely delighted that you feel so confident and receive so many compliments when wearing your pieces, that’s exactly what we hope for.

Thank you again for your continued support, it truly means everything to us.

Vivien of Holloway からの回答

2026年4月21日

Hi Simon,

Thank you so much for your kind words, we really appreciate you taking the time to share this.

We’re so pleased to hear you’re happy with the quality and range of our pieces, and it means a lot to know our customer service has made a positive impression too.

Thank you again for your recommendation and support.

Vivien of Holloway からの回答

2026年4月20日

Thank you for taking the time to share this, and I’m really sorry this was your experience. What you’ve described is not the standard we aim for, and I completely understand how disappointing this must have been, especially with such an important occasion coming up.

You’re absolutely right to expect better quality and accurate sizing, and the condition you received the dress in is not acceptable. The fact that this item had previously been returned and was sent out again is something we are taking very seriously internally, as it should never have happened.

I’m glad we were able to issue a full refund and are arranging the return postage, but I appreciate that this doesn’t make up for the inconvenience or the stress of needing to find another dress at short notice.

We are reviewing our quality control and returns process to ensure this is not repeated, as this experience is not representative of what we want any customer to receive from us.

Thank you again for your feedback, it’s genuinely appreciated and helps us improve.

Vivien of Holloway からの回答

2026年4月20日

Hi Sophia,

Thank you for taking the time to share your feedback. I’m very sorry for your experience, both with the faulty item you received and the way your case was handled afterwards.

You’re absolutely right that items should be properly checked before being sent out, especially for international orders, and I’m sorry that this was not the case here. This is something we are actively reviewing internally, as it should not have reached you in that condition.

I also want to apologise for the communication issues you experienced. Having to chase for updates and not receiving clear information about your replacement is frustrating and not the level of service we aim to provide.

We take your comments seriously, particularly around how we respond to customers. Regardless of our size, it’s our responsibility to deliver both quality products and a professional, accountable service, and we did not meet that standard in your case.

Your feedback has been shared with the team so we can improve both our quality control and communication going forward.

Thank you again for raising this with us.

Vivien of Holloway からの回答

2026年4月20日

Hi Kirsty,

Thank you so much for your lovely review, we’re really pleased to hear how much you’re enjoying the fit of the pieces, especially the halterneck dresses and the Jenny cardigan. It’s great to know they’ve worked so well for you.

You’ve made a really helpful point about sizing, and we always recommend checking the measurements for each style to get the best fit, as they can differ from modern high street sizing.

We completely understand your comments on care and pricing too.
Our garments are made by hand here in local factories in London, and some styles include internal boning, which is why certain pieces are dry clean only. That said, many of our cotton garments can be washed at home on a cold, gentle cycle. We always aim to create pieces that are made to last and be worn for years.

Thank you again for taking the time to share your experience, it’s truly appreciated.

Vivien of Holloway からの回答

2026年4月20日

Hi Helen,

Thank you so much for your lovely review, we’re so happy to hear how much you’re enjoying your leopard Jessica set. It’s such a gorgeous combination!

It’s also really helpful that you mentioned sizing, I’m sure that will be useful for others when choosing their fit.

We’re so pleased everything arrived quickly and that the whole experience was an easy one for you.

Thank you again for your kind words and support, it truly means a lot to us.

Vivien of Holloway からの回答

2026年4月20日

Hi Deborah,

Thank you so much for your kind words, it really means a lot to us. We’re so pleased you’ve built such a lovely VOH collection over time and that our pieces have become favourites in your wardrobe.

It’s also wonderful to hear that our customer service has been helpful when needed, we always do our best to make sure everything is resolved as smoothly as possible.

Thank you again for your continued support and recommendation.

Vivien of Holloway からの回答

2026年4月20日

Hi Magda,

Thank you so much for your lovely review. We’re so happy to hear how much you love the fit and styles, and that VOH makes up such a big part of your wardrobe.

It truly means a lot to us to be part of your everyday vintage style.

Vivien of Holloway からの回答

2026年4月20日

Hi Donna,

Thank you so much for such a beautiful review. We’re thrilled to hear how much you love the pieces and that you’ve had such a positive experience with our customer care.

Being described as a “dedicated Vivette” really made us smile, it means the world to us.

Thank you for your continued support and for recommending us.

Vivien of Holloway からの回答

2026年4月20日

Hi Michelle,

Thank you so much for your kind words. We’re so pleased you’ve enjoyed visiting our shop when we had it in London, and that the in-store experience has stayed with you.

It’s lovely to hear you’ve continued shopping with us online too, and that you connect with the vintage style and spirit behind the pieces!

Thank you again for your support.

Vivien of Holloway からの回答

2026年4月21日

Hi Karen,

Thank you so much for your lovely review. We’re so pleased to hear how much you enjoy the quality and authenticity of the pieces.

It’s wonderful to know you used to visit the shop and that you’ve continued with us online, that really means a lot. And we love that your dresses make you feel fabulous every time you wear them.

Thank you again for your support.

Vivien of Holloway からの回答

2026年4月21日

Hi Danielle,

Thank you so much for such a kind and enthusiastic review. It truly means a lot.

We’re so happy to hear how much you love the styles, especially the pencil skirts and slash necks, they really do create such a beautiful, authentic silhouette.

Thank you again for your support, we really appreciate it.

Vivien of Holloway からの回答

2026年4月21日

Hi Sandy,

Thank you so much for your lovely review. We’re so pleased you’re enjoying the dresses and that they’ve been getting you so many compliments.

It’s also wonderful to hear your kind words about our customer service, that really means a lot to us.

Vivien of Holloway からの回答

2026年4月21日

Hi Vie,

Thank you so much for such a thoughtful and heartfelt review. It truly means the world to us.

We’re so honoured to have been part of your wardrobe for so many years, and it’s incredibly special to hear that your first visit made you feel so confident in styles you love.

It’s lovely to know you appreciate the small details and styling suggestions too, so much care goes into every piece and collection.

And your kind words about the team really mean a lot, we always hope to create that sense of community.

Thank you again for your continued support and recommendation.

Vivien of Holloway からの回答

2026年4月21日

Hi Cindy,

Thank you so much for your lovely review. We’re so pleased to hear how much you enjoy the pieces and how confident they make you feel.

Thank you as well for mentioning sizing, that’s really helpful for others when choosing their fit, as it differ from modern sizing.

Thank you again for your recommendation and support.

Vivien of Holloway からの回答

2026年4月22日

Hi Janie,

Thank you so much for your beautiful review, it truly means a lot to us.

We’re so pleased to hear that you connect with the story behind the brand as well. Your kind words about our customer service really mean a lot too.

Thank you again for your support and recommendation ♥️