VlookGlasses レビュー 

144
•
TrustScore 5段階評価の4

4.1

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Attention, SCAM! Ordered two pairs of glasses, both with the same prescricption data I used for all my previous orders with different other vendors (so I definitely can say the data is correct, becaus... もっと見る

企業が回答しました

5つ星のうち5の評価

I had never ordered from Vlook before, but loved the price point and thought I’d give them an go. After my order was processed, Vlook reached out directly when the last available frame didn’t p... もっと見る

5つ星のうち5の評価

I’ve ordered from VLook 3 times so far.Great looking frames, surprisingly quick turn around time. I’ve waited months from other sites, not Vlook. Had an issue with old shipping address, sent a message... もっと見る

5つ星のうち5の評価

Very affordable prices and some designs that are on par to the expensive designer stuff out there. Highly recommend if youre seeking for a new pair of glasses.

企業情報

  1. 眼鏡卸業者
  2. ・
  3. サングラス店

当該企業による記述

Clear Vision. Fair Prices. Always Buy One, Get One Free. We believe great eyewear should be easy to choose and easy to afford. Shop stylish frames from $0 quality prescription lenses from $17.85 including clear, blue-light filtering, photochromic, blue-light photochromic, progressive, and tinted lenses. Every lens includes scratch-resistant, water- and oil-repellent, and anti-reflective coatings at no extra cost—because essential protection should never be an add-on. Better still, our long-term Buy One, Get One Free offer gives you a complete second pair of prescription glasses free, with no restrictions on lens type. Simple pricing, no hidden extras, and more ways to see your world clearly.


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4.1

ほぼ満足

TrustScore 5段階評価の4

144件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 75%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(144)

過去12か月のレビュー数: 25件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Fit perfectly.

To say that I love these would be an understatement.... they fit perfectly. this was the first time ordering prescription eyeglasses online, was a little nervous but glad I did!! Will be ordering another pair very soon!!!

2023年5月13日
5つ星のうち5の評価

Love these glasses!

I absolutely love these glasses! The whole experience of buying glasses online was totally new to me, but it was simple easy and they turned out amazing!

2023年5月10日
5つ星のうち1の評価

No. Don't Buy Them.

My glasses took forever because of a shipping discrepancy where they had to be reordered. I finally received them and while they are cute, I can’t see a damn thing out of them. They are also too tight behind my ears. I know sometimes you have to get used to your glasses but this is not a heavy prescription. I would not recommend.

2023年4月28日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

If you feel the glasses are not suitable for you, we can provide you the return and exchange (or refund) services. Please contacrt our customer service.

5つ星のうち1の評価

Pros and cons

Update: I reached out to Vlook on 4/10 as they requested, and was told my order would be shipping "in the next two days". The second day came and I went to check on the order status. It said they started shipping, but I've yet to receive a tracking number and it's been almost 10 days now. I will not be ordering here again.

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I placed an order on 3/22, and accidentally messed up my prescription on one of the pairs I got. I reached out and was told my prescription would be updated for production. Good enough - I thought everything was solved.

It's now 4/7 though, and I haven't heard anything about them shipping yet even though the estimated delivery date is 4/11. This weekend is a holiday, so I very much doubt that. The other issue is the prescription hasn't changed on the order form, so I'm hoping I'll actually get the right prescription.

2023年3月21日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Hi, we couldn't find your order based on your review. Could you please contact us by mail so that we can help you solve the matter?

5つ星のうち1の評価

I’ve been trying to contact someone at…

I’ve been trying to contact someone at vlook for how to return my glasses for a week now and no response

2023年4月3日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

We sincerely apologize for having you wait such a long time and we completely understand your feeling. We can provide you the return and exchange (or refund) services. We couldn't find your order based on your review. Could you please contact us by mail so that we can help you solve the matter?

5つ星のうち1の評価

Bad service - Do not deliver

I ordered four pairs of glasses from Vlook Glasses. The glasses were sent with the wrong prescription. I immediately contacted them to request bifocal lenses (which is advertised but not a selection on the website). Vlook Glasses asked me to send the glasses back with a tracking number. I sent the glasses back as advised. Vlook Glasses is now asking me for additional money for the bifocal lenses. I refuse to pay the additional cost, because the website does not mention an additional fee for bifocals. In addition, Vlook Glasses should have informed me of the additional cost prior to sending the glasses back. I sent a text message and email requesting my glasses back and there's no response. I'm an older lady who just wants to be treated fairly. I need glasses to see when I read and write. It's sad that Vlook Glasses would take advantage of people when we entrusted you with our eye vision. Since I have already paid for glasses, I want my glasses back. Vlook Glasses customer service does not strive to meet the needs of its customers...which is to help people see life better through their glasses.

2023年3月22日
5つ星のうち5の評価

I placed an order with vlooks 2 weeks…

I placed an order with vlooks 2 weeks ago. Received today bit upon opening they had another person name and prescription ( which is a hippa violation). I have yet to hear back from these people and there is no phone number to call. I RECOMMEND STAYONG AWAY FROM THIS COMPANY!!!

Update: they reached back out to me and we now have everything fixed and corrected. I will have my glasses soon and the individuals gladsed6i have will have theirs soon.

2023年2月21日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

We're sorry for the inconvenience caused. We couldn't find your order based on your review. Please contact our customer service so that we can solve the matter.

5つ星のうち2の評価

About my frames

I ordered some frames on January 18. Today is February 16 and I haven't heard anything or received anything. What happened?

2023年2月16日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

We sincerely apologize for the long wait caused and we completely understand your feelings. We couldn't find your order based on your review. Could you please contact us so that we can help to track your order?

5つ星のうち5の評価

I love my glasses

I love my glasses, the only complaint they take to long to get here.

2023年2月11日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

We apologize for that. We are urging logistics companies to expedite shipments every day. However, it is the logistics peak season recently, and the logistics time will be longer than usual. Thank you very much for your understanding!

5つ星のうち3の評価

I ordered my glasses on the 19th of…

I ordered my glasses on the 19th of January with an expected date of February 8th. I keep checking the website because I haven’t received a tracking number and the shipping status still says pending. I’m confused about this because today is February 3rd and still no tracking number but deliveries expected on the 8th? No communication at all.. no emails nothing. I’m starting to get very worried. Luckily for me I have a habit of screen shorting everything and that’s what I did when I first placed my order. nOW HOW DO WE RESOLVE THIS?

2023年1月19日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

We're deeply sorry for having you wait for such a long time. We completely understand that the long wait makes you disappointed. We couldn't find your order based on your review. Could you please contact us so that we can help to track your order?

5つ星のうち5の評価

I usually order from Zenni and have at…

Update ---

I received one of my orders for glasses on Sat 2-4 which they promised so even though the website said processing they were actually mailed out. My second order has not yet arrived and those too said 2-4 so 1/2 came on time. I really like the glasses. I am not sure if the one with the stronger prescription is spot on --I have to test it. My initial test seemed to think they might be off so I will try again. The glasses were packaged well and I will order from them again. I hope to receive my second order soon.

I usually order from Zenni and have at least 50 pairs from them! For my most recent order which was on 1-15-23, I ordered from Zenni, Zeelool and Vlook. I received my orders from Zenni and my very large order of 7 pairs from Zeelool. I have not received my order from Vlook and it says that my order is expected by Feb 4. I doubt it since today is 2-1 and the status is listed as "producing your order". They have some very fashionable styles listed, however, I also see many complaints. I am in the process of making yet another order with Zeelool and I have a feeling that my order will arrive before Vlook.

2023年1月13日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

We're deeply sorry for having you wait for such a long time. We completely understand that the long wait makes you disappointed. We couldn't find your order based on your review. Could you please contact our customer service so that we can help to track your order?

5つ星のうち5の評価

Great classy frames…

I have ordered numerous glasses from this site for my grandson and myself and they are very nice. It takes a little longer to receive them, but it is worth the wait!

2023年1月13日
自発的なレビュー
5つ星のうち3の評価

REALLY SLOW delivery

Updated 12/22/22

I bought glasses from 7 different companies on between 11/25-11/27 so I could write an article about my experience with shopping for prescription glasses online. The glasses from Zenni, Payne, Moo Glasses, and VooGlam, EyeBuy Direct, and Muukal all arrived by 12/7/22.

Vlook glasses said my order would be due by 12/17/22 (the longest of all the places ordered). I had been monitoring the tracking site from their website every day. And when I didn't receive my glasses by 12/16/22 I reached out via email AND text. They said that my glasses were on their way to The Sorting Center.

I had noted that they have been on their way to the sorting center for about 3 weeks.

When this review was originally written, 2 days after the glasses were supposed to arrive I was beginning to doubt that this is a real company.

Update - The glasses arrived! 5 days late and 15 days after all of the other companies delivered.

I like the glasses, but would probably not buy from them again.

The prices were good and on par with the other companies, but the delivery wasn't competitive. It would be MUCH better if they just let you know that it could take almost a month to deliver and always give you free delivery. Then I might think about them differently.

2022年12月19日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Sorry for your inconvenience and bad shopping experience, please contact us customer service email, we will help you solve this matter.

5つ星のうち1の評価

I received the wrong prescription and…

I received the wrong prescription and Joan is telling me I entered it wrong, why wouldn't I enter it just as I see it on the prescription? she refuses to send me a return shipping label and will not exchange glasses till I pay to send them back, and has not shown me the original document I filled out but a document that someone else has transposed to a different document that looks nothing like the one I filled out, please help resolve this,

2022年11月28日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Sorry for your inconvenience, could you tell us your order number, so that we can help you check and solve the matter?

5つ星のうち5の評価

Own about 75 pairs…

Great experience ,own about 70 pairs of glasses between myself,my daughter and granddaughter and great grand.love them.have been getting glasses most of this year since february.wish this site gave points,like vooglam,meeloog,zeelool and some other sites

2022年4月8日
自発的なレビュー
5つ星のうち1の評価

No glasses and no answers

Placed an order on October 10th that was suppose to be delivered by October 31st but am still waiting. No matter where you contact customer service (email, IG, text message) they continue to make up excuses, provide invalid tracking numbers or not response at all.

2022年11月18日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Sorry for your inconvenience, could you tell us your order number, so that we can help you check and solve the matter?

5つ星のうち1の評価

Alert do not buy anything from here

Do not buy anything from this website they scam lie and steal your money and then give you the most absurd and unheard stories about why you haven’t received your items absolutely do not buy anything from them at all

2022年11月1日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Sorry for your inconvenience, could you tell us your order number, so that we can help you check and solve the matter?

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