VlookGlasses レビュー 

144
•
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Attention, SCAM! Ordered two pairs of glasses, both with the same prescricption data I used for all my previous orders with different other vendors (so I definitely can say the data is correct, becaus... もっと見る

企業が回答しました

5つ星のうち5の評価

I had never ordered from Vlook before, but loved the price point and thought I’d give them an go. After my order was processed, Vlook reached out directly when the last available frame didn’t p... もっと見る

5つ星のうち5の評価

I’ve ordered from VLook 3 times so far.Great looking frames, surprisingly quick turn around time. I’ve waited months from other sites, not Vlook. Had an issue with old shipping address, sent a message... もっと見る

5つ星のうち5の評価

Very affordable prices and some designs that are on par to the expensive designer stuff out there. Highly recommend if youre seeking for a new pair of glasses.

企業情報

  1. 眼鏡卸業者
  2. ・
  3. サングラス店

当該企業による記述

Clear Vision. Fair Prices. Always Buy One, Get One Free. We believe great eyewear should be easy to choose and easy to afford. Shop stylish frames from $0 quality prescription lenses from $17.85 including clear, blue-light filtering, photochromic, blue-light photochromic, progressive, and tinted lenses. Every lens includes scratch-resistant, water- and oil-repellent, and anti-reflective coatings at no extra cost—because essential protection should never be an add-on. Better still, our long-term Buy One, Get One Free offer gives you a complete second pair of prescription glasses free, with no restrictions on lens type. Simple pricing, no hidden extras, and more ways to see your world clearly.


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4.1

ほぼ満足

TrustScore 5段階評価の4

144件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 75%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(144)

過去12か月のレビュー数: 25件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Continuing to wait and have probably been scammed

I've been waiting a month for these bloody glasses and they've allegedly been delivered already, which is obviously not the case. they gave me a tracking number for usps and it has never worked, not a single time but they kept reassuring me that my package was en route. Now the package has been "delivered" but I can't even check with my local usps as the tracking number is incorrect! I believe I have been scammed, please stay away from this company at all costs...thats 50$ down the drain, please learn from my mistakes!!!

2022年9月27日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Sorry for your inconvenience, can you tell us your order number? We will check and solve the matter.

5つ星のうち5の評価

HAPPIEST VLOOKOPTICAL CLIENT ❤️

I purchased 4 pairs of glasses from Vlookoptical. I had an issue with the temple arm on one frame. I contacted Jack at customer service in which he promptly sent me a new frame! I installed the lenses and now I have my four great options to choose from daily!! I can't say enough about their customer service. What I really love about the Vlookoptical is their AMAZING selection! They have so many unique, stylish frames to choose from... Unlike most companies with very basic run-of-the-mill looks. I am a loyal customer for life!!

2022年9月7日
自発的なレビュー
5つ星のうち1の評価

Longest wait of my life

Terrible customer service and long long loooooooong shipping and handling time. I’ve waited almost 4 weeks for these glasses that were supposed to take 2.5 weeks to be made and delivered. I emailed them and their customer service also disappoints…their only reply was that Covid had increased their shipping times…. So then why estimate it’s going to take 2.5 weeks if you know that’s not true?

2022年9月19日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Sorry for your inconvenience, can you tell us your order number? We will check and solve the matter.

5つ星のうち4の評価

I'm in love with this glasses

I'm in love with this glasses!
Everybody has something to say about my glasses !! I receive a lot of compliments.
The only thing about it is that always get scratches on the lens and it said anti-scratch...

2022年9月5日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Please send a picture of that to our Mailbox, we will help you solve the matter.

5つ星のうち1の評価

I was shipped a totally different pair…

I was shipped a totally different pair of glasses than I ordered. I mean totally different color and style. On top of that the prescription was totally wrong. Can’t get in contact with anyone. I think Vlook just ships anything just to say you got something for your money. Now I’ve noticed there is no description of what you ordered on the email confirmation of your order nor on the enclosed package, but there is something that looks like the prescription you didn’t provide.Beware of this company.

2022年9月3日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Please tell us your order number, so that we can help you solve the matter.

5つ星のうち1の評価

I have been trying to reach out to…

I have been trying to reach out to Vlook for the last couple of days with no luck. My issues is the buy one get one free I brought 4 pairs of glasses and they charged me for 3 pairs I'm not a happy camper. No one is returning or responding to my emails. How long does it take before someone responds

2022年8月3日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Please tell us your order number, so that we can help you check and solve the matter.

5つ星のうち1の評価

DO NOT ORDER if you need more then single vision

My first pair of glasses my prescription was not correct. I will take responsibility and say I put my script in incorrectly so I sent to VLOOK to look at. They sent me back how to put in the script and suggested what it should be. I was told if it was incorrect they would correct it. Not true. DO NOT ORDER if you are more then single vision.

2022年5月26日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Please tell us your order number, we will help you solve this matter.

5つ星のうち1の評価

Product does not perform properly

Yes the prices are good but the company makes you jump through hoops just for them to correct the mistakes that they make on your glasses. If I order glasses to transition I expect with them to transition in the sun and mines do not. The only way to communicate is through email; I email and you say “take a picture outside with something under the glasses.” I do that then you say oh well record a video it’s been four days now at this point I just want my money back and to send you your glasses all I initially wanted was the additional fee

2022年3月27日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Hi, sorry for your inconvenience, would you mind telling us your order number, so that I can help you solve the it?

5つ星のうち5の評価

Vlookglasses is awesome

Vlookglasses is awesome. The Customer Service is wonderful. They respond back to you in a timely matter and make sure that you are 100% satisfied with your glasses. I would highly recommend that you order your glasses from Vlookgkasses.

2022年2月24日
自発的なレビュー
5つ星のうち1の評価

WORST WEBSITE

THIS IS THE WORST PLACE TO EVER GET GLASSES FROM MY GLASSES BROKE IN LESS THAN 2 WEEKS. WHEN I CONTACTED THEM THEY GAVE ME THE RUN AROUND WHEN I CLEARLY SENT THE PICS OF THE BROKEN GLASSES AND NOW THEY DONT EVEN ANSWER MY EMAIL!! =(

2022年2月16日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Hi, sorry for your inconvenience, would you mind telling us your order number, so that I can help you check?

5つ星のうち2の評価

I purchases 3 pair of prescription…

I purchases 3 pair of prescription glasses from them 2 pair has already broke and it's been less than two months. I won't be purchasing anymore frames from vlook.

2021年9月27日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Please send a picture to our customerservice@vlookoptical, we will help you solve this problem.

5つ星のうち1の評価

First time ordering from this company…

First time ordering from this company and my Prescription must be off and the glasses are to small and hurting my ears this is very disappointing and a waste of money .I will not be ordering from this company again #20210801043234362429 .. UPDATED-it’s Oct 3 2021 still No one help

2021年9月19日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Sorry for your inconvenience and bad shopping experience, please contact us customer service email, we will help you solve this matter.

5つ星のうち4の評価

I just ordered a pair

I just ordered a pair, and I chose the DHL express service. I hope the shipping goes as planned, I have a long trip coming up soon.

2021年8月11日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Of course we will urge our logistic, please do not worry.

5つ星のうち3の評価

I puchased a pair of white glass with prescription

I puchased a pair of white glass with my prescription. But when they arrived the other day the frames were clear and my prescription was not correct. I can't even read with these. Now they want me to pay to ship them back so they can correct there mistake. I contacted there customer service team and they still keep telling me they did the job right...Then why can't I see or read with my prescription glasses from your company and why do I have to ship them back. It is your responsibility to make sure your customer who is spending money on your site is satisfied with your product?

2021年8月3日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Please send your problems to our customerservice@vlookoptical.com or Facebook, we will help you solve this problem.

5つ星のうち5の評価

This company is the most professional…

This company is the most professional group of people I have ever met online. Customer service department is fast and efficient. I have not had any issues with anything that I needed to return which wasn’t their fault I just changed my mind on a few things and they honored my request with no hesitation. I will recommend Vlook glasses to anyone who needs glasses, they are beautiful they fit perfectly and my prescription is exact. I would even be willing to advertise for them. They deserve this five star rating that I have given them.

2021年7月28日
自発的なレビュー
VlookGlasses ロゴ

VlookGlasses からの回答

Thanks for your support, we will continue to improve our services!!!

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