Volusion レビュー 

Chat support is slow.
Getting fairly technical tech support is tough.
SSL certificate issues are a worry.

the sales person indicated that it was a one price solution and we reviewed my current website and he gave me a quote.

then when i went to set up i found that everything that i needed was an additional charge.

hated it to be honest you should refund the set up payment that i made for you.

Too many people involved, it's overwhelming for the inexperience web builder. They nickel and dime you for design services that should be pretty simple, but purposely don't put adequate specs so when you attempt to design it yourself, it doesn't come out right. Only 1 revision allowed, 1 phone call. We opened an account early November, it is now end of January and my site is still not up. I am using Volusion as my merchant, of which they will profit from. If my site is not up, they don't profit. Nobody seems to really walk us through this unless we pay more money. I"m almost considering cancelling the entire thing.

Always on the ball. Great customer support.

So much to cover on one small survey. Very happy overall with Volusion, especially love the new Paypal software update. Wait time for live chat can be a bit longer than we like, but it is bearable. Looking forward to 2.0 and some exciting upgrade possibilities.

For straight forward store applications without specialized development requirements, I always look to Volusion first for my clients. Volusion Tech support always follows through.

Have used Volusion for many years now. It doesn't feel very leading edge, but it's stable. Have researched other hosts but frankly, none of them sound any better. I can customize just about anything in regards to Volusion to make my site the way I want it (assuming I have the coding skills to make those changes). Their weakness has always been support and that's still true. I hate bandwidth fees when my site is so light weight. Seems like 404 errors from people who are trying to access pages on other sites but entering our URL are our biggest bandwidth drains. It hardly seems fair that I get stuck paying for those as there's nothing I can to do prevent people from entering urls that have never existed on our site.

I am not extremely computer savvy. Volusion has helped me a lot with my store. The only complaint that I have is their fraud alert system. Their is always a 1% fraud rating. Then when there have been 10 of them, they don’t give one. I don’t think they should charge for extra fraud ratings.

Great online store & easy to set up/use.

Need to improve their reporting capability

your representatives are very cordial
my main complaint is that they're under-educated and lack the ability to provide enough information past basic set up mode - and this has been a complaint of mine for a while
they don't seem to know much about themes, for example, other than what's already available in the knowledge base and don't provide a contact who may know more

Josh is the man! give this dude a promotion

After investing considerable time designing a Volusion site, and porting all our products from our existing site, we discovered that Volusion does not support 301 redirects for all pages, as advertised, and as we were assured verbally that they would. Only non-dynamic pages can be redirected properly. (It would be very unusual for an existing website of any complexity to list their products on non-dynamic pages, so I can't believe we're the first ecommerce site to have run into this problem.) Volusion says that there is no fix for this, and no plans for a fix. And, yet they still advertise that 301 redirects are available for all pages.
Consequently, we lost (permanently) invaluable Google rankings for most of our products. No apology. No solution.

Phone support is often very, very backlogged. And, the techs who do finally answer are poorly trained and rarely are able to help with anything that they can't read from a script or checklist.

In total: stable platform, decent layouts and design, very poor technical support, and the 301 redirect issue is a huge problem for any established site looking to move to Volusion.

The customer service reps are very polite, but I changed my plan three months in a row and it was not done until the third time. I paid twice my monthly charge for two months.

Most of the tech people are very good, but when they run into something unfixable, they tell me to put in a suggestion for a change. Done that, and months later, nothing has changed. For example, the smartphone app... many problems, two years now, no changes.

The Volusion customer support is second to none.

We feel it is very hard to navigate, help is slim pickens. Shipping rates are unreliable. We would not recommend if you are not familiar with making a web site.

I would highly recommend using Volusion. Every time I have had a tech support issue they are always very willing to help me solve my issue. They are also very courteous.

We are penalized by Google for things that Volusion does that we cannot control. Lack of SEO technology; Limited flexibility for customizing end-customer experience with storefront.

Volusion is a good and easy to use platform for ecommerce websites. Probably doesn't have enough bells and whistles for larger B2B companies (doesn't handle taxing customers well), but it works!