Vortex Haus レビュー 233

Vortex Haus からの回答

1日前

Janette, “best of the best” is a bar we wake up trying to hit every day. I’m glad the tool and the team both showed up for you. We’ll keep earning that line with how we treat you long after the first order.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Phil, thanks for trusting us before the box even lands. Catching the mistake fast and having Diane fix it in under an hour is exactly how it should work. Now it’s on the blower to live up to the service.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Mike, appreciate you calling this out. When tracking says one thing and reality says another, it’s on us to dig in and fix it, not gaslight you. I’m glad Marielle owned it and that the blower is pulling its weight now that it’s actually in your hands.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Heather, you did exactly what I hope people do: check the instructions, reach out once, and get a real solution. I’m glad Diane moved quickly and even happier the carrier finally caught up and got it to your door. We’ll keep tightening the gap between “where is it?” and “it’s here.”

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Daryl,
Arthur here. Founder of VortexHaus.

You’re absolutely right to be angry about this. A blower that melts itself and dumps red/orange smoke after a dozen uses is not “a small issue,” it’s a complete failure – and the back‑and‑forth you describe on top of that is on us, not you.

You did everything right. We didn’t.

Here’s what we’re going to do from here:

(1) Engineering review: I’m personally passing your case, photos, and description to our engineering and QC teams so we can tear this failure mode apart and build it into the next round of fixes. What happened to your unit is exactly the kind of edge case we want to eliminate.
(2) Full refund, no questions asked: We will refund you in full for your order so you’re not out a dollar on something that scared you and then let you down.
(3) Free replacement if you still want to try us: If you’re willing to give us another shot, we’ll also ship you a complete replacement at our cost. You can keep or recycle the dead unit and the unopened one – we won’t ask you to do surgery or jump through hoops.
(4) Priority handling: Your case will be fast‑tracked internally so this is resolved quickly and cleanly instead of dragged out over more emails.

To make sure we handle this correctly, please email info@vortexhaus.com with the subject line “Trustpilot – Daryl W.”

That lets us pull your order in seconds and execute everything above without more runaround.

The responsibility here is ours, not yours. Feedback like yours – detailed, blunt, uncomfortable – is exactly what helps us tighten the product and the systems. We take it seriously.

Thank you for speaking up. We will make this right, and we will do better.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Gary, this is exactly what I want people to feel when something goes wrong: “they were fantastic and handled it.” Diane and the team take the warranty promise personally. Thanks for trusting us enough to let us make it right.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Tiffany, this is a perfect description: small, light, looks harmless… then you pull the trigger and it’s a little cannon. Love that it’s doing spring‑clean duty and that your 2‑year‑old thinks it’s a toy while you know it’s a serious tool. Appreciate you giving it a fair shot and telling people you recommend it.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Jett, thanks for being honest about the initial frustration and still giving us a chance to fix it. The battery‑type mix‑up is easy to make, so it’s on us to make the exchange painless. I’m glad the Makita‑compatible unit is now “kicking butt” enough that you’re thinking about a second one.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Brittany, love hearing this. The moment someone calls it their “new favorite toy” for drying a car, I know we did our job. Thanks for trusting a small tool to do a big job.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Hey Kevin,
Arthur here. Founder of VortexHaus.

I’m really sorry you went through that. A tool catching fire, even once, is a hard stop for me. You shouldn’t be thinking about safety when you pull the trigger; that’s our job.

Here’s what we’ll do next:

(1) Engineering review: Your case is being sent straight to our engineering and QC teams so we can inspect this failure mode and bake the learnings into the next production and inspection cycles.
(2) Full refund, no questions asked: We’ll refund your order in full so you’re not paying for a tool you don’t trust.
(3) Free replacement if you’d like one: If you’re open to it, we’ll also ship you a fresh unit at our cost so you can judge the product on how it should perform, not on a defective experience.
(4) Priority handling: Your ticket will be flagged for priority so this is resolved quickly and cleanly, without more back‑and‑forth.

Please remove the battery and don’t use that unit again, and then email info@vortexhaus.com with the subject line “Trustpilot – Kevin R Safety” so we can locate your order immediately and get this handled.

The responsibility is on us, not you. Reviews like yours are uncomfortable to read but essential – they force us to tighten systems, improve QC, and earn back trust the hard way. We take that seriously.

Thank you for calling it out. We’ll make this right, and we will do better.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Doc, I smiled the whole way through this. After two bad online buys, you still took one more swing with us and now you’re clearing a 45×65 barn in minutes instead of burning an hour with a broom and a heavy blower. That’s exactly what we built this for: real power that a “very senior citizen” can actually enjoy using.

Thank you for betting on us as your “third time’s the charm.”

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Di, this is the picture we had in our heads when we designed it: short, compact, and strong enough to move real debris, not just crumbs. Northern AZ with cottonwoods and tumbleweeds is a serious stress test. I’m glad it’s earning its spot in the lineup.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Sean, appreciate you saying that. Buying from a brand you mostly see in ads takes trust, so I’m glad the team made the whole thing feel easy instead of sketchy. We’ll keep earning that with how we show up after the sale too.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

William, that’s a heck of a comparison. If you’re putting it up against an “official” 200‑mph blower and still preferring the Vortex because it’s lighter and hits harder, that tells me we got the design trade‑offs right. Thanks for testing it like that and still recommending it.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Dom, “absolutely destroys the other brands” is about as clear as it gets. We’re not trying to be the cheapest – we’re trying to be the one you’re glad you paid for every time you pull the trigger. Appreciate you saying it’s worth it.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Jakob, thank you for catching the battery mismatch quickly and giving us a chance to fix it. I’m glad Diane switched you from DeWalt to Makita without any drama. Getting the right fit before it ships is exactly the kind of “boring” detail we obsess over.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Andrea, this is the dream use‑case list: strollers, car seats, electronics, patios, random corners. When a tool is small and strong enough that you keep finding new jobs for it, that’s when I know we did it right. Thanks for making it part of your everyday cleanup.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)

Vortex Haus からの回答

1日前

Dr. C, thank you for putting it so plainly. “Good customer service says a lot about a company” is exactly how I see it too – the product has to be good, but how we behave when you need help is the real test. I’m glad the team passed it for you.

– Arthur
Founder, VortexHaus (we read every review and fix what we miss)