Voyager Software (now Ikiru People) ロゎ
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Voyager Software (now Ikiru People) レビュヌ 226

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TrustScore 5段階評䟡の2

2.1

゜フトりェア補造販売業者•2 所圚地
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5぀星のうち1の評䟡

We were looking to use this system as our new CRM but the service has been very bad making comments we don't normally work with smaller businesses, even though we are growing. Arranged a 2nd demo that... もっず芋る

5぀星のうち2の評䟡

It is the slowest system I have ever used. Trying to do anything, add a new booking, update someone's availability on the planner. Every task takes around 5 minutes, even basic tasks. The support st... もっず芋る

5぀星のうち4の評䟡

Helpful friendly staff, we are new to affinity and am frustrated on some of the training videos, to edit cv i followed instructions, never mentioned if in adobe u can't edit in way video described.... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

The technical support people in Australia are fantastic. But this current version of Voyager is not as user friendly as the previous version. If it were not for the fantastic technical support I would... もっず芋る

䌁業が回答したした

䌁業情報

  1. ゜フトりェア補造販売業者

圓該䌁業による蚘述

[LEGACY ACCOUNT; FOR ALL UP-TO-DATE REVIEWS PLEASE CHECK THE IKIRU PEOPLE ACCOUNT] Voyager Software, the leading UK recruitment software, is a brand of Ikiru People Ltd, a subsidiary of Dillistone Group Plc listed on the AIM Market of the London Steck Exchange. Solutions cover all aspects of recruitment - permanent recruitment, contract recruitment & temporary recruitment (including back office for timesheet processing, pay & bill, management reporting). We pride ourselves on our service & support and are always striving to improve our customer experience.

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2.1

期埅以䞋

TrustScore 5段階評䟡の2

226件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Quick and honest

2019幎12月13日
自発的なレビュヌ
Voyager Software (now Ikiru People) ロゎ

Voyager Software (now Ikiru People) からの回答

Hi Shelley, we appreciate the feedback and it definitely reflects the ethos in our company... to offer quick, good, honest service to all our customers.

5぀星のうち5の評䟡

Helpful James!

2019幎12月10日
自発的なレビュヌ
Voyager Software (now Ikiru People) ロゎ

Voyager Software (now Ikiru People) からの回答

Thanks for the feedback Paula and we'll pass this onto James and his manager!

5぀星のうち5の評䟡

Excellent service from initial call to resolution.

Excellent service from initial telephone call to resolution. Email communication is great - always kept in the loop with where the technical issue has been passed and who is dealing with it. Emails received to confirm resolution. Great service.

2019幎12月4日
自発的なレビュヌ
Voyager Software (now Ikiru People) ロゎ

Voyager Software (now Ikiru People) からの回答

Thanks for your review Selin. Communucation can be so often overlooked but we do realise its importance and always try to do it well.

5぀星のうち5の評䟡

Infinity Tech Support

Infinity Tech Support - Called the Support line during lunch, despite being super busy, had the issue fixed within 15 mins for a low priority issue.

Cheers Kyle, very much appreciated.

Jamie

2019幎12月3日
自発的なレビュヌ
5぀星のうち5の評䟡

Australia Help Desk for UK customer

I am a UK customer who is currently in NZ when I had a problem with logging in I called Australia help desk who were very helpful. The problem was sorted and I was able to continue my work. If I had to call UK I would have lost a days inputting as they are 13 hrs behind.

2019幎12月3日
自発的なレビュヌ
Voyager Software (now Ikiru People) ロゎ

Voyager Software (now Ikiru People) からの回答

Thanks for taking the time leaving this review Angela. Although we don't currently offer 24h support, having offices in the UK & Australia office does mean we've got very good coverage outisde of our customers' local office hours.

5぀星のうち5の評䟡

The problem with my planner on VDQ has


The problem with my planner on VDQ has been solved in few minutes. Great service!

2019幎11月28日
自発的なレビュヌ
Voyager Software (now Ikiru People) ロゎ

Voyager Software (now Ikiru People) からの回答

Thanks for the feedback Magda. Even though it turned out to be a simple user setting, it's what our support team are there to help you with.

5぀星のうち5の評䟡

Always Helpful

Everytime I call support centre my query is solved at the same day (or even minute!!)

Fantastic

2019幎11月22日
自発的なレビュヌ
Voyager Software (now Ikiru People) ロゎ

Voyager Software (now Ikiru People) からの回答

Thanks JM. This is great feedback. Our support team does work hard to make sure support calls are answered promptly and dealt with as efficiently as possible.

5぀星のうち4の評䟡

Helpful friendly staff

Helpful friendly staff, we are new to affinity and am frustrated on some of the training videos, to edit cv i followed instructions, never mentioned if in adobe u can't edit in way video described.
when making cv ready to go out
I also had issue which was to do with headers etc which we hadn't set up the templates, the video assumes we have, annoying as had to call twice and made me look incompetent!

2019幎11月21日
自発的なレビュヌ
Voyager Software (now Ikiru People) ロゎ

Voyager Software (now Ikiru People) からの回答

Thanks for the feedback David. Sorry the training videos weren't as clear as you would have liked. Please rest assured we never think our customers are incompetent. There's always a learning curve with new software solutions and our team is there to help.

5぀星のうち5の評䟡

5 Stars

One call and my issue was fixed promptly

2019幎11月21日
自発的なレビュヌ
Voyager Software (now Ikiru People) ロゎ

Voyager Software (now Ikiru People) からの回答

Great news Emmet. Thanks for leaving the review too.

5぀星のうち5の評䟡

Spoke to Dan for a bit of training on


Spoke to Dan for a bit of training on creating lists to spec out. He was great at explaining the process!

2019幎11月15日
自発的なレビュヌ
Voyager Software (now Ikiru People) ロゎ

Voyager Software (now Ikiru People) からの回答

Thanks for the feedback Emma. We'll pass this on to Dan and his manager.

5぀星のうち5の評䟡

Excellent Support

Excellent Support, knowledgeable staff, easy to use software

2019幎11月8日
自発的なレビュヌ
Voyager Software (now Ikiru People) ロゎ

Voyager Software (now Ikiru People) からの回答

Thanks for your feedback Jo. Lovely to read and much appreciated.

5぀星のうち5の評䟡

Repeat Issues

Whilst the issues continue to arise with Infinity, often the same problems, the support team usually manage to get us back in action quite quickly.

2019幎11月7日
自発的なレビュヌ
Voyager Software (now Ikiru People) ロゎ

Voyager Software (now Ikiru People) からの回答

Hi Terry, thanks for the review! Glad we can sort things quickly. But sorry you've got repeating issues. We'll get this reviewed and see if we can help further.

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