We were looking to use this system as our new CRM but the service has been very bad making comments we don't normally work with smaller businesses, even though we are growing. Arranged a 2nd demo that... ãã£ãšèŠã
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It is the slowest system I have ever used. Trying to do anything, add a new booking, update someone's availability on the planner. Every task takes around 5 minutes, even basic tasks. The support st... ãã£ãšèŠã
Helpful friendly staff, we are new to affinity and am frustrated on some of the training videos, to edit cv i followed instructions, never mentioned if in adobe u can't edit in way video described.... ãã£ãšèŠã
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The technical support people in Australia are fantastic. But this current version of Voyager is not as user friendly as the previous version. If it were not for the fantastic technical support I would... ãã£ãšèŠã
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[LEGACY ACCOUNT; FOR ALL UP-TO-DATE REVIEWS PLEASE CHECK THE IKIRU PEOPLE ACCOUNT] Voyager Software, the leading UK recruitment software, is a brand of Ikiru People Ltd, a subsidiary of Dillistone Group Plc listed on the AIM Market of the London Steck Exchange. Solutions cover all aspects of recruitment - permanent recruitment, contract recruitment & temporary recruitment (including back office for timesheet processing, pay & bill, management reporting). We pride ourselves on our service & support and are always striving to improve our customer experience.
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12 Cedarwood, Crockford Lane, Chineham Business Park, RG24 8WD, Basingstoke, è±åœ
- +44 (0)1256 845000
- hello@ikirupeople.com
- voyagersoftware.com
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James is a God in the supportâŠ
James is a God in the support communiity. He deserves massive acknowledgement. COYI
2019幎7æ16æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks for taking the trouble to leave the review Chris. He is indeed!
Easy to log an issue and then for myâŠ
Easy to log an issue and then for my issue to be rectified via the phone. Great service
2019幎7æ16æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks for the feedback Emma. Seeing as all our customers are recruiters, we know most want to be able to call us when they need help - plus it's always great when we can sort it there and then.
Issue resolved.
2019幎7æ11æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks Amit
Ongoing issues
Recently we have had x3 queries within the last few weeks that have not been resolved to resolution and passed to the Development team and as yet no response.
I feel we are coming up against issues with the system when we are inputting data that we need to be able to export and the system isn't able to do this and i'm told this will be passed to the development team and there is no follow up.
In turn we are having to manually do things that from a business perspective is time consuming when we should be in a position that we can report on these things via Voyager.
We cant be the only business that has these enquiries and for there to be no response is just poor as we are no further forward.
2019幎7æ11æ¥
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Voyager Software (now Ikiru People) ããã®åç
Hi Lynsey. Thanks for your time on the phone to discuss your feedback and concerns. We appreciate exporting the specific information you required isn't available natively in the product as standard and we're sorry it wasn't something that could be worked around. We do offer bespoke solutions for our customers but accept that this wouldn't be cost effective in this scenario.
The request was logged in our customer feedback and suggestions system for future roadmap reviews but as explained, we do try to make it clear that we don't offer responses or ongoing updates to each request individually. As a provider that's been established for many years, you can imagine a lot of customer-specific requests have been raised throughout this time. We don't just ignore or delete them which is why it's not viable for us to offer any continous updates. Of course we do update customers if and when the features make it onto the roadmap and are added to the product. So whilst we accept the product doesn't do what you needed it to in this case, we wanted to clarify that we hadn't simply ignored the request.
World Class service given to our company, very impressed
We have now been using Voyager Infinity now for nearly 5 weeks, and I have to say right from the start, we have received a 1st class service from everyone, I would like to say a special thank you to Tom Lowe who has gone above and beyond with our set up. The software is amazing and makes our job really enjoyable, that also offers our customers the best up to date information when need, I highly recommend them as a company.
2019幎7æ10æ¥
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Voyager Software (now Ikiru People) ããã®åç
Our sincere thanks for taking the time to leave this comprehensive review Russell. It is a real team effort, but we do appreciate the special note to Tom and we've fed this back to him and his manager. We hope you continue to enjoy using the product for many years to come and our services are always here when you need them.
Prompt assistance.
2019幎7æ4æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks for the feedback Ashleigh. It's really appreciated.
All the updating was done without problems Awesome service.
All the updating was done without a problem. Voyager help is awesome.
2019幎7æ1æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks Jonathan! Our team will be delighted with the 'awesome' feedback.
Voyager Support Team
Voyager Support Team are always really helpful, they go above and beyond with their customer services and attitude to assisting non techy users like myself. cannot recommend them highly enough.
2019幎6æ26æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thank you Gemma. Your feedback is greatly appreciated.
excellent quick service when I askedâŠ
excellent quick service when I asked about the infinity app - I just needed to update the app :)
which is a great app too.
2019幎6æ26æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks for taking the time in leaving this review Sarah. Great to see you're using our apps too.
Very helpful and resolved the issueâŠ
Very helpful and resolved the issue immediately
2019幎6æ25æ¥
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Voyager Software (now Ikiru People) ããã®åç
Great to hear. Thanks Laura!
Voyager Software (now Ikiru People) ããã®åç
Thanks Richard - we'll pass that on to Matt and his manager. Your feedback is much appreciated.
The system works well
The system works well, good customer service
2019幎6æ24æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thank you for taking the time to leave this review Jitka. Very much appreciated.
I would actually have given 10 stars ifâŠ
I would actually have given 10 stars if you had not sent me the Trustpilot.
2019幎6æ18æ¥
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Voyager Software (now Ikiru People) ããã®åç
Ha! Thanks Laura. Rest assured we're delighted with the 5 stars.
Voyager Software (now Ikiru People) ããã®åç
Thanks Steve. And finished off by a quick 5 star review! Much appreciated.
This software is from the past
This software is from the past . . . . . . . . . if any UI or UX work whatsoever has been done in the last decade they're hiding it well
2019幎6æ18æ¥
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Voyager Software (now Ikiru People) ããã®åç
Hi Robert, whilst clearly it's disappointing to read your review, we do appreciate your feedback and have taken it on board. Infinity is a comprehensive product with a lot of (configurable) functionality and we acknowledge that some areas of the product are more complex than others. To help customers we do offer lots of free resources (webinars, videos, guides, help systems) as well as one-to-one consultancy and training (delivered online or face-to-face). Your account manager will contact you to see if we can help.
Quick and clear
2019幎6æ18æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thank s for taking the time to leave your review Jeroen. We can never get enough feedback and it's much appreciated.
As always
As always, the support team in Voyager helps out quickly and efficiently. Thank you Support Team and keep up the great work. Brian
2019幎6æ18æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thank you Brian! We certainly try. Our support service is one of the things we strive to use as one of the differentiators between us and our competitors so your feedback is key to what we do.
Voyager Software (now Ikiru People) ããã®åç
Thanks for the review andrew. Much appreciated. Great feedback on the ease of use and if you are having any ongoing stablity issues, please do raise to our support team (or your account manager) and we'll be pleased to get to the bottom of it.
Efficient in Problem Solving
Quick to reach out and resolve problem with no hiccups. Polite and efficient help over the phone and shared screen
2019幎6æ14æ¥
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Voyager Software (now Ikiru People) ããã®åç
Hi Shu, thanks for such a detailed review. Very much appreciated and glad we could help.
Voyager Software (now Ikiru People) ããã®åç
Thanks Ian. Fantastic feedback and we'll pass it on to Michaela and her manager.
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