Once I found a property for our travel dates things went well from there Things were set up simply so it was easy to find out info such as deposit cancellation fees etc Payment went well And email... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
A variety of filters to narrow the search. Able to contact the owner with questions. I did experience a difficulty as I was searching over a period of time and had not put in our group details. This s... もっと見る
I didn't realize I was paying for the property 100% when I hit "book", but I guess that's ok because there is full refund if necessary. When I book on AirBnB there is no payment until closer to the r... もっと見る
The booking experience has been good except that thew payment was supposed to be taken in two parts, October and March but the entire payment was taken on October 10 in two charges to my VISA accou... もっと見る
企業情報
Vrbo について
当該企業による記述
Vrbo is a vacation rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.
Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.
Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:
How does Vrbo work?
Booking on Vrbo is simple:
Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.
Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.
Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax, and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. Search where and when you want to travel
2. Compare vacation rentals, prices, amenities, and reviews
3. Book the entire home that fits your trip
Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveler photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.
連絡先
4.1
ほぼ満足
252件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Vrbo からの回答
Hi Harry,
Thank you for sharing your feedback. We understand your concerns about not receiving the address and key access details for your booking.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Bait and switch
Opened the key credit card and was approved then could not book using the card. What was the point
2026年8月30日
Vrbo からの回答
Hi Andre,
Thank you for sharing your feedback. We understand your concern about being approved for the Key credit card but not being able to use it for your booking.
Please contact us through our Help Center at help.vrbo.com/contact so our team can provide more information about what happened.
Thanks,
Vrbo Customer Support Team
Very misleading pricing
Very misleading pricing. The initial price looked attractive and was what drew me to book, but additional fees—including a length-based service fee and $50 cleaning fee—made the final price significantly higher than what initially appeared.
Compared with Airbnb, I find the pricing much more transparent and the overall experience better, including 24/7 customer support without feeling like you’re being charged extra for it. I found VRBO’s pricing and fee structure lacking transparency and would never book again.
2026年9月5日
Vrbo からの回答
Hello,
Thank you for sharing your feedback. We understand your concern about the pricing shown at the start of the booking and the additional fees added before checkout.
Please contact us through our Help Center at help.vrbo.com/contact so our team can provide more information about the charges on your booking.
Thanks,
Vrbo Customer Support Team
Vrbo からの回答
Hi Carol,
Thank you for your feedback. We’re glad to hear you found the home you wanted and that the booking process was easy. It’s great to know your experience got off to a smooth start.
Thanks,
Vrbo Customer Support Team
Very nice
Very nice, very tidy, was exactly what we were looking for for a weekend away. Wasn’t too far away from anything or anywhere we needed to go
2026年9月11日
Vrbo からの回答
Hi Declyn,
Thank you for your feedback. We’re glad to hear the property was a great match for your weekend away and that the location was convenient for your plans. It’s wonderful to know your stay met what you were looking for.
Thanks,
Vrbo Customer Support Team
I could not not get the site to accept…
I could not not get the site to accept my card and I had checked with bank and nothing was wrong with card or bank. I contacted vrbo by phone and they couldn't figure it out. Ive not had a problem with vrbo before.
2026年9月15日
Vrbo からの回答
Hi Rachael,
Thank you for sharing your feedback. We understand your concern about your card not being accepted even after confirming there was no issue with your bank.
Please contact us through our Help Center at help.vrbo.com/contact so our team can take another look at the payment issue with you.
Thanks,
Vrbo Customer Support Team
It was good except I kept getting…
It was good except I kept getting emails from Vrbo and then from the host Paula and the numbers were not the same so a bit confusing but we got it worked out!
2026年9月4日
Vrbo からの回答
Hi Joanne,
Thank you for sharing your feedback. We’re glad to hear your experience was good overall. We understand your concerns about the communication details during your booking.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
At 10 pm.
We got there, the light in the stairwell and kitchen did not work. we had to walk on dark stairs to go up to turn the light on.
this place is property equipped with proper kitchen appliance, no coffees maker. old furniture with not proper bedding.
I will not recommend anyone to rent there.
2026年9月3日
Vrbo からの回答
Hello,
Thank you for sharing your feedback. We understand your concern about the lighting, the condition of the furnishings, and the missing kitchen items at the property.
Please contact us through our Help Center at help.vrbo.com/contact so our team can note the details of your stay with you.
Thanks,
Vrbo Customer Support Team
Amazing condo in the best location
Amazing condo in the best location. We saw bears from the livingroom window daily. We walked everywhere and never used our rental car except to go to and from the airport
2026年9月10日
Vrbo からの回答
Hi Gabby,
Thank you for your feedback. We’re glad to hear the property was a great fit for your stay and that the location made it easy to enjoy the area. It’s wonderful to know your trip was so convenient and memorable.
Thanks,
Vrbo Customer Support Team
Showed dollars which turned out to be…
Showed dollars which turned out to be American which misled me.
2026年8月27日
Vrbo からの回答
Hi Pam,
Thank you for sharing your feedback. We understand your concern about the currency display and how the pricing shown led to confusion during booking.
Please contact us through our Help Center at help.vrbo.com/contact so our team can provide more information about the charges shown.
Thanks,
Vrbo Customer Support Team
Well equipped modern chalet in a…
Well equipped modern chalet in a beautiful location. Bbq and fire pit for exterior gatherings. Spacious interior if the weather is bad. Hosts respond quickly to questions.
We stayed here a week with another couple and it never felt crowded. Seven minutes away from some intermediate level hiking trails and about 15 minutes from Baie St Paul. Would stay here again if visiting the region.
2026年9月16日
Vrbo からの回答
Hi Rob,
Thank you for your feedback. We’re glad to hear the property was a great fit for your stay and that the hosts were responsive throughout your trip. It’s wonderful to know you had a comfortable experience and would consider staying again.
Thanks,
Vrbo Customer Support Team
Purple boathouse…
Nicole was wonderful and responded so quickly to our messages. The purple boathouse was charming, cozy, clean, and matched the description exactly. We loved the beautiful views and the great walking trails nearby. Thank you, Nicole - we had a great stay and have already recommended your place to friends!
2026年9月13日
Vrbo からの回答
Hi Suzy,
Thank you for sharing your feedback. We’re so glad to hear the property was clean and comfortable and that the host was responsive throughout your stay. It’s wonderful to know the location worked well for your trip and that your overall experience was a positive one.
Thanks,
Vrbo Customer Support Team
It was so easy using the filters to…
It was so easy using the filters to select a property that would meet our needs which were many ! There was a lot to choose from and we found one that was ideal. It was exactly as described ( in fact better ) and the booking process was super easy
2026年8月18日
Vrbo からの回答
Hi Val,
Thank you for sharing your experience. We’re glad to hear the filters helped you find a property that met your needs and that the booking process was easy.
Thanks,
Vrbo Customer Support Team
Easy to find with host's instruction…
Easy to find with host's instruction email. Met us at the door. Good communication.
2026年9月15日
Vrbo からの回答
Hi Richard,
Thank you for sharing your feedback. We’re happy to hear the host’s instructions made the property easy to find and that the warm welcome and good communication added to your experience. It’s great to know everything went smoothly for you.
Thanks,
Vrbo Customer Support Team
Nice two bedroom
Clean, spacious and as described. No stove but otherwise complete 2 bedroom with living room and nice backyard .
2026年9月14日
Vrbo からの回答
Hi,
Thank you for sharing your experience. We’re glad to hear the property was clean, spacious, and as described. We understand your concerns about the missing stove.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Communication with the host was…
Communication with the host was flawless. Easy instructions and directions were perfect.
The accommodations couldn’t have been better!
2026年9月15日
Vrbo からの回答
Hi Linda,
Thank you for your wonderful feedback. We’re so pleased to hear the communication with the host was flawless and that the instructions and directions made everything easy for you. It’s also fantastic to know the accommodations exceeded your expectations.
Thanks,
Vrbo Customer Support Team
Easy booking process
Easy process to book and use the app to communicate with the homeowner.
2026年9月8日
Vrbo からの回答
Hi Shannon,
Thank you for sharing your feedback. We’re glad to hear the booking process was easy and that the app made it convenient to communicate with the homeowner. It’s great to know your experience was smooth and straightforward.
Thanks,
Vrbo Customer Support Team
I find the website and app challenging…
I find the website and app challenging but the call center person was very helpful
2026年9月3日
Vrbo からの回答
Hi,
Thank you for sharing your feedback. We understand your concerns about using the website and app, and we’re glad to hear the support you received by phone was helpful.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Great private home on the lake.
We had a wonderful stay here. The place is exactly as posted. The house was modern and supplied with all our needs. The outside was very nice with huge porch and a deck and dock by the water. Private area. Town was a good 30 minutes away. The owners responded quickly to our text and were very personable. I would highly recommend a stay here and hope to return in the future.
2026年9月10日
Vrbo からの回答
Hi Linda,
Thank you for sharing your wonderful feedback. We’re delighted to hear the property matched the listing and that you enjoyed the modern home, peaceful outdoor spaces, and waterfront setting. It’s also great to know the owners were responsive and personable throughout your stay. We truly appreciate your recommendation and would love to welcome you back in the future.
Thanks,
Vrbo Customer Support Team
Vrbo からの回答
Hi Darryl,
Thank you for sharing your feedback. We understand your concerns about the currency shown during payment.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
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