A variety of filters to narrow the search. Able to contact the owner with questions. I did experience a difficulty as I was searching over a period of time and had not put in our group details. This s... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My booking shows as confirmed, but I keep getting reminders from the Host (= Guest Ready) to confirm payments a previously sent email or they will. Angel the booking. However I never got a link, just... もっと見る
Once I found a property for our travel dates things went well from there Things were set up simply so it was easy to find out info such as deposit cancellation fees etc Payment went well And email... もっと見る
The platform was laid out very well making it easy to understand. The complete Property details were published in an orderly fashion. Cost breakdown was clear and confirming the reservation was very... もっと見る
企業情報
Vrbo について
当該企業による記述
Vrbo is a vacation rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.
Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.
Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:
How does Vrbo work?
Booking on Vrbo is simple:
Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.
Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.
Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax, and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. Search where and when you want to travel
2. Compare vacation rentals, prices, amenities, and reviews
3. Book the entire home that fits your trip
Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveler photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.
連絡先
4.1
ほぼ満足
249件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Vrbo からの回答
Hello,
Thank you for your feedback. We’re glad to hear the process was easy and quick. It’s great to know your experience was smooth from the start.
Thanks,
Vrbo Customer Support Team
Vrbo からの回答
Hi Amber,
Thank you for your feedback. We’re glad to hear the process felt easy and straightforward. It’s great to know you had a smooth experience.
Thanks,
Vrbo Customer Support Team
Hello
Hello! We had a wonderful stay…there were no issues with the rental…everything we needed was there. It was super clean, and well maintained, the view was amazing, and the beds were deadly.
2026年9月4日
Vrbo からの回答
Hi Kendra,
Thank you for your feedback. We’re glad to hear the property was a great fit for your stay and that everything you needed was there. It’s wonderful to know you enjoyed the cleanliness, upkeep, and amazing view, and that your stay was such a comfortable one.
Thanks,
Vrbo Customer Support Team
Loved my stay there
Loved my stay there. It was quiet and relaxing. Would definitely stay there again!
2026年9月7日
Vrbo からの回答
Hi Sarah,
Thank you for your feedback. We’re glad to hear the property was a great fit for your stay and that you enjoyed a quiet and relaxing experience. It’s wonderful to know you would stay again.
Thanks,
Vrbo Customer Support Team
Experience was good
Experience was good. There was just a little hiccup with the time lines. I had to reapply for my stay but you took the money out of the first reservation. The owners had to help. But was all goid in the end.
2026年8月31日
Vrbo からの回答
Hi,
Thank you for sharing your feedback. We’re glad to hear your experience was good overall. We understand your concerns about the reservation timing and the charge on the first booking.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Apartment was not great
Apartment was not great. Carpet was filthy. Give more towels. Loud train or streetcar noises. Locations switched, twice. Irritating. Will not use VRBO again if I can avoid it.
2026年9月13日
Vrbo からの回答
Hello,
Thank you for sharing your feedback. We understand your concern about the apartment condition, the noise, and the location changes during your stay.
Please contact us through our Help Center at help.vrbo.com/contact so our team can better understand the details of your experience.
Thanks,
Vrbo Customer Support Team
Was overall great experience
Was overall great experience. But I missed the email that the 2 part payment i had to make thought it would be automatic. Poor owner emailed me after the trip advising he never got paid. My 2nd part.
2026年9月7日
Vrbo からの回答
Hi Kevin,
Thank you for sharing your feedback. We’re glad to hear your experience was great overall. We understand your concerns about the payment process and the second payment details.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Booking was good and straight forward
Booking was good and straight forward. Only issue was the power outage. This I know is under no one’s control. House was beautiful and clean. Would definitely book again!
2026年9月5日
Vrbo からの回答
Hi Michelle,
Thank you for sharing your feedback. We’re glad to hear the booking process was straightforward and that the property made a great impression. We understand your concern regarding the power outage, and we appreciate your understanding that it was outside anyone’s control.
Please contact us through our Help Center at help.vrbo.com/contact so our team can review this further.
Thanks,
Vrbo Customer Support Team
Everything was great except they could…
Everything was great except they could not find our reservation. It took then several hours before they got back to us saying that they had found the deposit that we paid .
2026年9月9日
Vrbo からの回答
Hi Robert,
Thank you for sharing your feedback. We’re glad to hear everything else went well. We understand your concerns about the delay in locating your reservation and deposit.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
I needed assistance changing our…
I needed assistance changing our arrival date and VRBO staff were very helpful and assisted with this process. It was a wonderful getaway.
2026年9月13日
Vrbo からの回答
Hi Susan,
Thank you for your feedback. We’re glad to hear our team was helpful with changing your arrival date and that the process went smoothly. It’s wonderful to know your trip turned into a great getaway.
Thanks,
Vrbo Customer Support Team
I I dislike the fact that it was not… advertised in Canadian dollars
I I dislike the fact that it was not apparent that I was booking in US dollars. I was a resident of Ontario Canada booking a location in Ontario, Canada, and after I booked it and paid for it, I then realized that the quoted price was in US dollars. Therefore, I ended up paying more than I was originally led to believe
2026年9月14日
Vrbo からの回答
Hi Jason,
Thank you for sharing your feedback. We understand your concerns about the currency shown during booking and the total amount charged.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Lovely stay!
Clean, fully stocked, beautiful setting, quiet. Comfy beds…quick access to town yet private and peaceful.
We’d definitely stay again👍
2026年9月15日
Vrbo からの回答
Hi Catherine,
Thank you for your feedback. We’re glad to hear the property was a great fit for your stay and that you enjoyed the peaceful setting, comfort, and convenient location. It’s wonderful to know you’d choose to stay again.
Thanks,
Vrbo Customer Support Team
The booking process was easy
The booking process was easy. Communication was timely. Facilities were a bit worn, but comfortable and suited our group well. Location was good, especially is you are a ski enthusiast.
2026年9月16日
Vrbo からの回答
Hello,
Thank you for sharing your feedback. We’re glad to hear the booking process was easy and communication was timely. We understand your concern regarding the condition of the facilities, and we’re pleased the space was still comfortable and worked well for your group, especially with the convenient location for skiing.
Please contact us through our Help Center at help.vrbo.com/contact so our team can review this further.
Thanks,
Vrbo Customer Support Team
The host accepted and immediately…
The host accepted and immediately messaged asking me to cancel because they couldn’t accommodate. Eventually the host canceled on their own (which is good, since I wouldn’t have received refund and that seems extremely unprofessional.)
I then saw that the refund would take up to 15 days to process, leaving me without money or a place to stay. Calling customer support left me with no real options and needing to pay more money out of pocket to find a place on short notice. Horrible experience, won’t book with this host and am unlikely to utilize VRBO again in the future.
2026年9月16日
Vrbo からの回答
Hi Reuben,
Thank you for sharing your feedback. We understand your concern about the host canceling after accepting the booking, the refund timeframe, and the added cost of finding another place to stay on short notice.
Please contact us through our Help Center at help.vrbo.com/contact so our team can go over the details of your booking with you.
Thanks,
Vrbo Customer Support Team
Modern Home in Great Neighborhood Needs More Personal Touches
The home is modern, clean, spacious with a lot of amenities and located in a quiet neighborhood. Lots of options for dining within the area. Area where home is located is very clean, and there is a lot of new construction of homes. The booking process was simple and the host replied in a timely fashion to our needs. However, there are some things that the home lacks that would have definitely provided a more enjoyable experience. For one, the home lacks personalization. As beautiful as it is, there were copied pictures on the wall that could have been framed to add more character; skimpy bath mats; soap dispensers that still had the name of the store- IKEA- left on them; the mattress in the primary bedroom was as hard as a rock and the pillows were flat. We went out and purchased a mattress topper and new pillows ( which we left there) just to provide us with a more comfortable night's rest. Additionally, Although the host said there were enough towels to accomodate 10 guest, we had 5 people, there actually wasn't. There were 2 large bath towels for each person, no face cloths or hand towels. We also purchased face cloths which we left there also. Furthermore, the way things are stored and labeled in the kitchen is not only confusing (there's the main kitchen and then a butler's pantry that serves as another mini prep area with a stove and sink area) but there are minimal pots, pans, dishes, spices, etc. Overall, our stay was a good one, just hope that in providing this constructive review that some of these areas of concern will be addressed for the next guests.
2026年9月3日
Vrbo からの回答
Hi,
Thank you for sharing your feedback. We’re glad to hear the home, location, and booking experience made a positive impression. We understand your concerns about the comfort, amenities, and overall setup during your stay.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Professional pleasant check in
Professional pleasant check in.
Clean accommodations.
Would book again.
2026年9月12日
Vrbo からの回答
Hi Bernice,
Thank you for your feedback. We’re glad to hear your check-in experience was pleasant and that the accommodations met your expectations. It’s great to know you would book again.
Thanks,
Vrbo Customer Support Team
First time using Vrbo
First time using Vrbo.The experience was great 👍 emails were received and verifications were made promptly. Thank you for a stress free vacation!
2026年9月2日
Vrbo からの回答
Hi Stephanie,
Thank you for your feedback. We’re glad to hear your first experience with Vrbo went smoothly and that the timely emails and verifications helped make your vacation stress free. It’s wonderful to know you had such a positive start.
Thanks,
Vrbo Customer Support Team
Vrbo からの回答
Hi Harry,
Thank you for sharing your feedback. We understand your concerns about not receiving the address and key access details for your booking.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Bait and switch
Opened the key credit card and was approved then could not book using the card. What was the point
2026年8月30日
Vrbo からの回答
Hi Andre,
Thank you for sharing your feedback. We understand your concern about being approved for the Key credit card but not being able to use it for your booking.
Please contact us through our Help Center at help.vrbo.com/contact so our team can provide more information about what happened.
Thanks,
Vrbo Customer Support Team
Very misleading pricing
Very misleading pricing. The initial price looked attractive and was what drew me to book, but additional fees—including a length-based service fee and $50 cleaning fee—made the final price significantly higher than what initially appeared.
Compared with Airbnb, I find the pricing much more transparent and the overall experience better, including 24/7 customer support without feeling like you’re being charged extra for it. I found VRBO’s pricing and fee structure lacking transparency and would never book again.
2026年9月5日
Vrbo からの回答
Hello,
Thank you for sharing your feedback. We understand your concern about the pricing shown at the start of the booking and the additional fees added before checkout.
Please contact us through our Help Center at help.vrbo.com/contact so our team can provide more information about the charges on your booking.
Thanks,
Vrbo Customer Support Team
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