Ordering from this company has actually been very positive. My first order missed the expected delivery date, so I contacted them asking for an update and I received a thorough response really qui... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ab dem 13.02.2026 steht meine Bestellung als versendet. Keine Sendungsnummer! Keine Updates. Kontaktaufnahme probiert 2 Mal - keine Antwort. Keine möglichkeit auf eine Rückzahlung! Kein Wunder da... もっと見る
企業が回答しました
Die Ware am 22.04. bestellt ging am Transportweg verloren. Die Nachbestellung wurde dann schlussendlich am 05.06. geliefert. Also eineinhalb Monate Lieferzeit ist eindeutig zu lange. Sehr positiv erwä... もっと見る
企業が回答しました
I bought some things that was supposed to be in stock. Weeks later they claimed that the parcel was lost by the courier service, although a tracking number couldn't be presented. I was promised a refu... もっと見る
企業が回答しました
企業情報
当該企業による記述
Online Store - Free delivery - Luxyry Perfume
連絡先
C/ Profesor Mejias Peña, 21, 35200, Telde, スペイン
- 611602356
- info@vrperfumery.com
- vrperfumery.com
3.4
まあまあ
183件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Colis reçu au bout de 5 semaines d'attente....
Mise à jour : j'ai bien reçu le colis le 4 décembre 2024 après plusieurs mails envoyés.
J’ai effectué une commande le 28 octobre, colis envoyé le 30 octobre, nous sommes le 20 novembre et toujours rien reçu. Message envoyé le 9 novembre et on me dit que le colis est perdu et un autre me sera renvoyé….j’attends encore….il serait bien qu’une personne responsable puisse me donner un suivi de colis , étonnant que ce suivi ne soit pas disponible ! Commande à 180 euros tout de même !
2024年11月20日
自発的なレビュー
VR Perfumery からの回答
Je suis sincèrement désolé pour les désagréments rencontrés lors de votre commande. Après vérification, je constate que votre colis a finalement été livré le 4 décembre. Je tiens à m'excuser pour le délai exceptionnellement long et le manque d'informations claires pendant cette période.
Nous avons rencontré des difficultés inattendues avec nos transporteurs, ce qui a impacté nos délais de livraison. Nous comprenons à quel point cette situation a pu être frustrante, surtout pour une commande de cette valeur.
Soyez assuré que nous avons pris des mesures pour améliorer notre suivi des colis et éviter que ce genre de problème ne se reproduise à l'avenir.
Nous espérons que, malgré cette expérience, vous êtes satisfait des produits reçus. Si vous avez encore des questions ou des préoccupations, n’hésitez pas à me contacter directement.
Merci pour votre patience et votre compréhension.
Cordialement,
Daniel M.
J'ai passé une commande le 14 octobre…
J'ai passé une commande le 14 octobre dernier. Le parfum n'est jamais arrivé. Le colis est soit disant perdu sauf que je n'ai jamais pu obtenir le numéro de suivi, cette question étant systématiquement éludée par la personne qui répond (parfois) aux mails que je lui adresse. L'anniversaire pour lequel je l'avais commandé étant trop proche, j'ai demandé le remboursement. Depuis j'attends. Personne ne répond plus et ne traite pas cette demande. Sur mon compte, il est noté "remboursé" ce qui n'est absolument pas le cas. Je ne vois pas d'ailleurs comment cela se pourrait puisqu'il a avoué ne pouvoir le faire et devoir générer un lien de paiement-que je ne reçois pas bien sûr ! Fuyez !
ET aujourd'hui, curieuse coIncidence, le remboursement arrive après avoir posté cet avis… Tout ceci n'est ni professionnel ni sérieux !
2024年10月14日
自発的なレビュー
VR Perfumery からの回答
Merci pour votre retour. Je suis sincèrement désolé pour les désagréments rencontrés lors de votre commande et pour le stress que cette situation a pu vous causer.
Je comprends parfaitement votre frustration face à la perte de votre colis et au délai dans le traitement du remboursement. Permettez-moi de clarifier que nous avons récemment rencontré des problèmes avec certains transporteurs, ce qui a impacté nos livraisons internationales. Concernant votre remboursement, je reconnais qu’il a pris plus de temps que prévu, et pour cela, je m’excuse profondément.
Je tiens à vous assurer que notre intention n’a jamais été de négliger votre demande ou de vous laisser sans réponse. En tant que petite entreprise, nous prenons chaque retour très au sérieux et nous travaillons activement à améliorer nos processus afin d'éviter que ce genre de situation ne se reproduise.
Je suis heureux d’apprendre que votre remboursement a finalement été effectué, et je regrette sincèrement que cela ait nécessité autant de démarches de votre part. Je vous invite à reconsidérer votre avis, si vous le souhaitez, car votre expérience ne reflète pas les standards de qualité que nous nous efforçons de fournir.
Si vous avez d’autres questions ou préoccupations, n’hésitez pas à me contacter directement. Je suis à votre disposition pour toute assistance supplémentaire.
Cordialement,
Daniel M.
VR Perfumery からの回答
Thank you so much for your kind 5-star review! We're thrilled to hear that you were satisfied with our service.
Your feedback motivates us to keep striving for excellence, and we look forward to serving you again in the future.
Best regards,
Daniel M.
Première commande arrivée à bon échéant
Prix compétitifs mais livraison très longue due à des problèmes de transporteur.
Équipe très responsable et réactive
2024年11月6日
自発的なレビュー
VR Perfumery からの回答
Merci beaucoup pour votre avis et pour avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis que vous ayez apprécié nos prix compétitifs ainsi que la réactivité de notre équipe.
Nous regrettons sincèrement les délais de livraison dus aux problèmes avec le transporteur et vous assurons que nous travaillons activement pour améliorer ce point afin de vous offrir un service encore plus fluide à l’avenir.
Votre satisfaction reste notre priorité, et nous espérons avoir l’occasion de vous servir à nouveau prochainement.
Merci pour votre confiance !
Cordialement,
Daniel M.
I’ve had some troubles with delivery of…
I’ve had some troubles with delivery of the perfume and it arrived later than it was planned, but thanks to their customer support I had a clarity on the situation that was going on
2024年11月7日
自発的なレビュー
VR Perfumery からの回答
Thank you so much for your feedback and for your patience during the delivery delay! We understand how important it is for orders to arrive on time, and we’re glad our customer support team could provide clarity and assistance throughout the process. We truly appreciate your understanding and look forward to serving you smoothly in the future.
Warm regards,
Daniel
Excellent customer service
The fragrance I had originally ordered was discontinued, but Daniel managed to locate a unit from one of their local partners and shipped it. Thank you!
2024年10月23日
自発的なレビュー
VR Perfumery からの回答
Thank you so much for your kind review! I'm truly glad we could locate the fragrance you were looking for and get it sent out to you. Your satisfaction is our priority, and it was a pleasure to assist you with your order.
If there's ever anything more we can do for you, please don’t hesitate to reach out. Enjoy your fragrance!
Best regards,
Daniel
Similar experiences to others
Similar experiences to others - good prices, order placed and no delivery. Contacted them and they blamed DPD and Canary Islands Customs. They told me they had resent it after 4 weeks but after 8 weeks I still had not received the order. BUT when I contacted again they DID refund my money. Take from my experience what you want but I will not be using them again.
2024年11月3日
自発的なレビュー
VR Perfumery からの回答
Thank you for sharing your feedback. I’m truly sorry for the frustrating experience with the delays and issues with your order. We understand how disappointing it can be when things don’t go as planned, and we sincerely regret the inconvenience this caused. The customs and courier challenges with international shipments can occasionally be complex, but we are actively working to improve these processes to ensure smoother deliveries in the future.
We appreciate your patience, and we're glad we could resolve this with the refund. Thank you again for sharing your experience—it genuinely helps us improve.
Warm regards,
Daniel
Avoid!!
Avoid!!! Nice prices on their web, but actually there will not be any delivery and no refund, only 2 months empty promises... Will start legal actions.
Learn from my mistake and don't do yours and order from other pages.
Nov 4th 2024 update: finally got the refund.
2024年8月28日
自発的なレビュー
VR Perfumery からの回答
Thank you for your feedback, and I’m truly sorry for the delays and inconvenience you experienced with your order. We understand how frustrating this must have been and apologize sincerely for the time it took to resolve.
I’m glad to hear that the refund has now reached you. Please know that your experience is important to us, and we’re committed to improving our processes to ensure a smoother experience for all customers in the future.
If there’s anything further we can assist you with, don’t hesitate to reach out.
Best regards,
Avoid!!
Same experience many others…
Never received any shipping info, requested a replacement but that never arrived either. I have been told that my refund has been processed weeks ago but with no sign in bank. I have now had to pass this onto my bank to try and get my money back.
2024年9月2日
VR Perfumery からの回答
Thank you for your feedback, and I apologize for the challenges you’ve faced with this order.
I can confirm that we processed your refund via a Revolut payment link on November 1. Given that the refund was issued through our new banking partner, Revolut, it may take a bit of time for the funds to reach your account, depending on your bank’s processing times.
Should you need any additional details from us to assist with this, please feel free to reach out to me directly at info@vrperfumery.com
Thank you for your patience, and I’m very sorry for the inconvenience this has caused.
Best regards,
Daniel M.
LEGIT PRODUCTS
2024年10月3日
自発的なレビュー
VR Perfumery からの回答
Dear James,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a great experience and found our customer service helpful. It’s always our goal to provide friendly and prompt responses to all inquiries.
We truly appreciate your kind words and look forward to assisting you again in the future!
Best regards,
Daniel
Very good experience and the customer…
Very good experience and the customer service is extremely helpful.
There was a really friendly feedback to all my questions.
2024年10月1日
自発的なレビュー
VR Perfumery からの回答
Dear Barbara,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a great experience and found our customer service helpful. It’s always our goal to provide friendly and prompt responses to all inquiries.
We truly appreciate your kind words and look forward to assisting you again in the future!
Best regards,
Daniel
No recomiendo este lugar
Mi experiencia ha sido lamentable.
Hice una compra de dos perfumes de Loewe y y tras realizar el pago, inmediatamente me dijeron que se les había agotado el stock. Me ofrecieron la devolución del dinero o sino me corría prisa, me indicaron que iban a intentar encontrar la mercancía en otros comerciales con los que trabajaban. Después de no recibir respuesta por parte de ellos, durante unas cuantas semanas, les volví a escribir, y casualmente habían encontrado existencias y quedaron en hacer el envío de las mismas y avisarme en todo momento del estado del pedido. Tras una semana larga, me he vuelto a poner en contacto con ellos y me han vuelto a contestar con el mismo correo que hicieron inicialmente diciéndome que no tenía existencias. Les he vuelto a escribir para decirles por favor que me hagan la devolución y inmediatamente del importe, ya que por más que les he llamado por teléfono, no ha sido posible la comunicación con ellos. Toda comunicación ha sido vía e-mail ya que el teléfono que indican en la web no está operativo.
Finalmente hoy 1 de octubre he recibido los perfumes después de casi dos meses de incertidumbre ya que la forma en la que se ha gestionado el estado del pedido ha sido bastante mala así como la comunicación con ellos. Por si hay alguna duda dispongo de lo mails intercambiados así como el listado de llamadas hechas las cuales NUNCA han sido respondidas ya que SIEMPRE que he llamado tras el primer tono se cortaba automáticamente (que casualidad).
Siento dar esta valoración a pesar de haber recibido el pedido.
2024年8月14日
自発的なレビュー
VR Perfumery からの回答
Lamentamos sinceramente la experiencia que ha tenido con nosotros y entendemos completamente su frustración. Nos disculpamos por los inconvenientes relacionados con la falta de stock inicial y la demora en la comunicación, así como por el tiempo que tomó gestionar su pedido. Este no es el nivel de servicio que queremos ofrecer, y estamos tomando medidas internas para evitar que situaciones como esta se repitan.
Nos alegra saber que finalmente ha recibido sus perfumes, aunque reconocemos que la espera y la incertidumbre fueron inaceptables. Revisaremos en detalle los problemas que menciona con nuestras líneas telefónicas para asegurarnos de que esto no vuelva a suceder.
Apreciamos que haya tomado el tiempo de compartir su experiencia, ya que nos ayuda a mejorar. Si en el futuro decide darnos una nueva oportunidad, nos esforzaremos por garantizar una experiencia más fluida y satisfactoria.
Gracias nuevamente por su paciencia y comprensión.
Atentamente,
Daniel M.
Creo que es una tienda honesta
Creo que es una tienda honesta, me acaba de llegar mi orden a Estados Unidos, se tardaron unos días en darme El nunero de seguimiento, pero luego me lo enviaron y me llegó en pocos días. El vendedor muy amable
2024年9月19日
自発的なレビュー
VR Perfumery からの回答
Hola Alma,
Muchísimas gracias por tu fantástica reseña y por confiar en nosotros para tu compra desde Estados Unidos. Nos alegra saber que tu pedido llegó sin problemas y que quedaste satisfecho con el servicio. Lamentamos la pequeña demora en enviarte el número de seguimiento, pero nos alegra que todo se haya resuelto rápidamente.
Siempre estamos aquí para ayudarte, y no dudes en contactarnos para cualquier otra cosa que necesites.
Un cordial saludo,
Daniel
JPG Le male PRIDE
Was the only e-shop that had the desired JPG limited edition perfume in stock.
A minor problem with the delivery, the sales manager solved the situation perfectly. precise and great approach to the customer.
2024年9月19日
自発的なレビュー
VR Perfumery からの回答
Dear Michal,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the limited edition Jean Paul Gaultier perfume with us. I’m also glad that we could resolve the delivery issue promptly and that you were satisfied with our customer service.
Your kind words mean a lot to us, and we always strive to provide the best experience for our customers. If you need anything in the future, please don’t hesitate to reach out!
Best regards,
Daniel
J’ai fait une commande de 2 parfums le…
J’ai fait une commande de 2 parfums le 23/07/24, le statut de cette commande reculant de jour en jour, je contacte la société par mail. Un monsieur me répond 2 jours après et tout ce qu’il me dit est professionnel et dans son mail il a l’air de dire qu’il fait le nécessaire pour me renvoyer la commande si je donne mon accord, ce que je fais.
3 semaines plus tard tj pas de commande, donc je reprends contact avec et il dit que ma commande est à nouveau perdue…
Je lui demande le remboursement, le 3/09/24, il dit faire le nécessaire pour ça!
Nous sommes le 18/09/24, je n’ai à ce jour, ni parfum, ni argent (110€ tout de même)
Je suis extrêmement déçue, je n’ai pas pris la peine de lire vos nombreux commentaires de mise en garde, à mon grand regret, on ne m’y reprendra plus et malheureusement moi qui suit indépendante aussi, je n’aime pas faire de mauvaise publicité, mais c’est vraiment décevant et démunissant de se retrouver dans cette situation… malgré la bonne foi du Monsieur, les actes sont toujours sans aucune preuve à ce jour…
Évolution:
Le jour où j’ai posté ceci, tout est rentré dans l’ordre, j’ai été remboursée comme par magie!
Mais j’ai voulu laisser ce monsieur un peu dans l’attente, pour le mettre dans la même position et qu’il comprenne ce que c’est de ne pas avoir de pouvoir sur la situation…
Nous sommes aujourd’hui le 6/11/24.
2024年7月23日
自発的なレビュー
VR Perfumery からの回答
Je vous remercie d’avoir pris le temps de partager votre expérience avec nous et je tiens à réitérer nos excuses pour les désagréments rencontrés lors de votre commande. Je comprends pleinement la frustration que cette situation a pu vous causer.
Je suis néanmoins heureux de savoir que le remboursement a bien été reçu le 19 septembre, comme confirmé. Même si le problème a finalement été résolu, je regrette sincèrement que cela ait pris plus de temps que prévu. Nous avons pris des mesures en interne pour éviter que ce genre de situation ne se reproduise à l'avenir.
Nous espérons que vous nous donnerez l'opportunité de vous offrir une meilleure expérience lors de votre prochaine commande. Je reste à votre entière disposition pour toute question ou assistance supplémentaire.
Merci encore pour votre compréhension et patience.
Cordialement,
Daniel M.
Complimenti per l'attenzione al cliente ... senza parole
AGGIORNAMENTO del 13/09/2024
Oggi, finalmente, dopo numerosi solleciti ho ricevuto il rimborso sul mio conto corrente.
========================================
ORDINE SISVCNZRF
Il 22 agosto ho acquistato del materiale sul sito della VR PERFUMERY. Pagamento di 111,23€ tramite carta VISA, effettuato al momento della conferma dell’ordine.
Il 27 agosto mi arriva in e-mail la comunicazione che l’ordine è stato spedito.
Il 5 settembre chiedo alla VR PERFUMERY il tracking del pacco.
Il 6 settembre ricevo una e-mail in cui mi scrivono che si sono informati presso il Corriere SEUR, ma il pacco risulta non rintracciabile. Mi dicono che posso scegliere se chiedere una nuova spedizione della merce acquistata o se voglio un rimborso.
Chiedo di ricevere un rimborso.
Il 7 settembre mi mandano una e-mail dove mi dicono che ha inviato il rimborso completo.
Scrivo di nuovo al signor chiedendogli di inviarmi una copia dell’ORDINE DI RIMBORSO.
Il 10 settembre, non avendo ricevuto ancora niente, in tarda serata scrivo l’e-mail che vi allego alla fine della recensione.
Nel momento in cui sto scrivendo questa recensione non ho ricevuto ancora una risposta, non mi è stata inviata nessuna ricevuta dell’ORDINE DI RIMBORSO, né (ovviamente) c’è traccia del rimborso nella mia carta VISA.
Voglio dire all'Azienda che, quando leggerà questa recensione, nella risposta che fornirà non si deve dilungare molto con le solite chiacchiere sulla presunta attenzione al cliente (leggete tutte le altre recensioni qui su TRUSTPILOT).
Dal 7 settembre non c’è stato modo di farmi avere la copia dell’ORDINE DI RIMBORSO (che, molto probabilmente non è stato effettuato). Bastava quello per dimostrare la buona fede. Non c’ è molto da aggiungere.
Comunque, come già comunicato alla VR PERFUMERY, aspetterò fino a venerdì 13 prima di procedere con le dovute denunce presso le Autorità Competenti.
Non ci sono parole per un comportamento del genere.
COPIA DELLA MIA E-MAIL SPEDITA il 10 SETTEMBRE:
Loretta Galardini
mar 10 set, 22:56 (13 ore fa)
a info@vrperfumery...
Buongiorno.
Sabato 7 settembre ho ricevuto la vostra e-mail con la quale mi avete comunicato che mi avete inviato il rimborso richiesto.
Ad oggi sulla mia carta VISA non è arrivato ancora niente.
Dopo la ricezione della vostra e-mail vi ho scritto chiedendovi una COPIA DELL’ORDINE DI RIMBORSO, con gli estremi dell’operazione, ma non ho ricevuto niente.
Visto che il pacco che mi avete spedito è andato perso ( da come dite in precedenti e-mail), mi aspettavo che mi avreste rimborsato immediatamente i 111,23€ che sono il valore che ho pagato per la merce che è andata persa.
Da quello che ho letto sul sito TRUSTPILOT, quello che è successo a me non è un episodio sporadico, ma è una cosa che succede di continuo.
Ora, se la colpa è del Corriere SEUR, da parte vostra, per dimostrare serietà, dovreste TEMPESTIVAMENTE rimborsare quanto dovuto.
Altrimenti, leggendo le innumerevoli recensioni su TRUSTPILOT, viene il sospetto che una gestione del genere sia fatta A VIZIO.
Comunque, visto quanto detto sopra, vi avviso che se, a seguito di questa mia e-mail:
1) Non riceverò IMMEDIATAMENTE la COPIA DELL’ORDINE DI RIMBORSO con tutti i riferimenti per controllare la regolarità dell’operazione
2) entro venerdì 13 settembre 2024 non risulterà accreditata per intero sulla mia carta VISA la cifra di 111,23€
provvederò a sporgere regolare denuncia alle Autorità Competenti.
Resto in attesa di quanto richiesto.
Loretta Galardini
2024年9月11日
自発的なレビュー
VR Perfumery からの回答
Gentile Loretta,
La ringraziamo per aver condiviso la sua esperienza e ci scusiamo sinceramente per i disagi che ha subito durante questo processo. Comprendiamo perfettamente la sua frustrazione e ci dispiace che le tempistiche del rimborso abbiano generato inconvenienti.
Come ha giustamente notato, il rimborso è stato finalmente emesso il 13 settembre. Tuttavia, riconosciamo che avrebbe dovuto ricevere una comunicazione più tempestiva da parte nostra, inclusa la ricevuta del rimborso, per evitare questo tipo di preoccupazioni.
Ci impegniamo costantemente a migliorare il nostro servizio e il suo feedback è estremamente prezioso per noi. Speriamo di poterle offrire un'esperienza migliore in futuro e siamo a sua disposizione per qualsiasi ulteriore necessità.
Grazie ancora per la sua pazienza e comprensione.
Cordiali saluti,
VRPERFUMERY
Würde jederzeit wieder bestellt sehr…
Würde jederzeit wieder bestellt sehr nette Kundenbetreuung tolle Produkte top preise
2024年7月2日
自発的なレビュー
VR Perfumery からの回答
Vielen Dank für Ihre wunderbare Bewertung! Wir freuen uns sehr zu hören, dass Sie eine positive Erfahrung mit uns gemacht haben. Ihre Zufriedenheit ist unsere oberste Priorität, und es ist großartig zu wissen, dass wir Ihre Erwartungen erfüllen konnten.
Wenn Sie in Zukunft weitere Fragen haben oder Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir freuen uns darauf, Ihnen bald wieder zu dienen!
Mit freundlichen Grüßen,
Daniel M.
Be careful with VR Perfumery!
I ordered a product from VR Perfumery but never received it. After contacting customer support, they promised a refund to my bank account. Despite waiting several weeks, I still haven't received nor my product, nor a refund.
When I followed up, they told me to file a claim with my bank instead of resolving the issue themselves. This is extremely frustrating and inconvenient.
Additionally, I've seen many other customers facing similar issues, which indicates a recurring problem with their service. I strongly advise others to be cautious when dealing with this company.
Update: After many months my bank help with getting a refund.
2024年7月1日
自発的なレビュー
VR Perfumery からの回答
Dear Dilyana,
We hope this message finds you well. We would like to follow up regarding your recent inquiry. As explained in our previous email sent on August 19th, we received notice from your bank of a chargeback for an order that was not received. This chargeback significantly impacted our ability to resolve the issue immediately, as we were required to comply with the procedures mandated by the banking institution.
Our bank has confirmed that the related funds were released on August 21th. We have sent a copy of the bank transaction details to the email address you registered with us.
At this point, we are unable to take further action from our end. We kindly ask that you address this issue with your bank as soon as possible to ensure it is resolved.
We sincerely apologize for any inconvenience this situation may have caused and appreciate your understanding and patience.
Warm regards,
Daniel
Don't order anything from this company
This company is scam. I ordered the products in the beginning of May, I got the email they shipped the products. The products were supposed to arrive before May 22 but I didn't get them. I noticed I even didn't get the tracking number so I sent an email to them but they didn't reply. I searched about this company and I found a lot of people complained about the same issue on the Trustpilot. I sent second email to them but they didn't reply again so I called my bank for a dispute.
I saw they replied somebody who gave a good review on the Trustpilot in the beginning of June. They can reply for their good review but ignore customers who didn't get products? They stole our money!
I live in the US so I can't but I want somebody who live in Spain to report this company to police and shut down their business.
Everybody who got scammed should call the bank for a dispute. They investigate this company and give you money back.
After 2 weeks since I called the bank this company finally contacted me because they got the bank claim. They said we have been informed by the transport agency SEUR (DHL's Spanish partner) that your parcel cannot be located and may not be delivered as initially anticipated.
But I even didn't get the tracking number so I think this is lie. If this is true, I want them to show me the tracking number.
They said they processed a refund but I already got the money back from the bank before so this company can't refuse money back.
They also said in any case, if DHL finally manages to delivery your parcel, please keep the perfume with you but I didn't buy perfume, I bought something different. I won't get anything nobody sent.
2024年5月2日
自発的なレビュー
VR Perfumery からの回答
Dear customer,
We sincerely apologize for the inconvenience and frustration caused by this experience. We understand your concerns and have thoroughly investigated your order. We acknowledge the delay in our communication and shipping process, which regrettably led to this unfortunate situation.
After reviewing the details, we have confirmed that the transport agency encountered difficulties locating your parcel, which led to the delay and inability to provide a tracking number promptly. We understand your skepticism regarding the situation and assure you that we are actively working to improve our shipping and customer service processes to prevent such occurrences in the future.
Regarding your refund, we acknowledge that you took the proactive step of filing a dispute with your bank, and we're glad to hear that you've received the funds back. Our initial communication delay was due to internal oversight, and we deeply regret any impression of negligence.
We take customer feedback seriously, and we are committed to resolving any outstanding issues promptly. If there is anything else we can do to assist you further or if you have any additional concerns, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. Your feedback helps us improve our services.
Best regards,
Daniel
I have read a lot of bad/ negative…
I have read a lot of bad/ negative reviews from this company and i though my experience would be helpful.
I must admit after reading the comments i was sceptical on placing an onder, but i did anyway. I bought a perfume at a very good price ( retail price in othe places are £130, they sold it for £68). i bought the product and it was sent within a few days, Unfortunately the courier had misplaced the order and my product was the last one in stock. I was immediately offered the full refund or to wait, as they were receiving some product soon. I requested the refund last Monday and the money has just hit my account.
Customer service was very helpful and i will purchase in the future again.
2024年6月3日
自発的なレビュー
VR Perfumery からの回答
Thank you so much for your 5-star review and for sharing your experience with us! We truly appreciate your honesty and are glad that you gave us a chance despite the negative reviews you had read.
We strive to offer competitive prices and excellent customer service, and we’re happy to hear that I was able to assist you promptly when the courier misplaced your order.
Your feedback helps us improve and reassures other potential customers. We look forward to serving you again in the future!
Best regards,
Daniel M.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。