Great experience. FedEx lost part of the order but the team at Wakelife quickly sent out another batch of ballast weights. No questions, just solutions. Solid company, and a great product.
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great product and personalized service. The bags are perfect for wake shaping and moving easy moving opposed a big fixed water bladder that cannot be moved and takes up space. Owner Spencer phoned me... もっと見る
We ordered 10, #50 weighted bags about a month ago. USPS lost 8 of the bags. When corresponding with Spencer, he has stated twice he would send new bags and hasn't. We've given them the opportunity to... もっと見る
企業が回答しました
Wakelife is great. Like many businesses during 2nd Covid summer there are tons of supply constraints and a delay in shipping is understandable (there was also a warning at the time of order). A couple... もっと見る
企業情報
当該企業による記述
Affordable Ballast Bags For Surfing And Wakeboarding.
連絡先
Cicero, IN, 米国
- 317-316-3786
- info@wakelife.co
- wakelife.co
4.4
優良
95件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Placed an order on Aug 9 2024
Placed an order on Aug 9 2024. Today is sept 18 2024. They supposedly sent a second order to replace the first one. Still have ZERO information as to where the product is. They keep blaming usps. Hard to believe in todays world of technology they can mange to lose 2 orders back to back.
2024年9月18日
自発的なレビュー
Wake Life からの回答
This order was delivered, and after further investigation with USPS with video evidence, we confirmed that our bags were indeed at the post office for weeks, as we informed the customer. Furthermore, the customer picked up the bags from the post office and then falsely claimed that he never received them, demanding a refund. This review was an attempt to get a refund while keeping the 10 bags we sent him. After we informed him that we had video evidence from the post office showing him picking up the bags, he changed his story, claiming that his neighbor had picked them up for him and that he was unaware of this. You can be the judge for yourself on what really happened.
Our 70+ five-star reviews speak volumes about our products and our dedication to customer satisfaction. We encourage you to read our other reviews and make your own judgment. Unfortunately, despite our best efforts, there are instances where we cannot please everyone, especially when the customer is not being truthful about their intentions.
Don’t buy ballast bags from here
Don’t buy ballast bags from here, they cash your check and are too lazy to drop off to usps office and offer dead end tracking info. Doesn’t take very many business deals like this one to not be in business anymore. They need to post on their website ballast bags are 30 days out on arrival from the time they are purchased not 3-4 business days. Don’t waste your time
Buying here!!!
2024年8月18日
自発的なレビュー
Wake Life からの回答
On August 18, this customer placed an order and reached immediately inquiring about the delivery timeframe. We promptly informed him of a slight shipping delay and offered the option to cancel if he preferred not to wait. He chose to proceed with the order and requested that we ship the ballast bags.
Just a few days later, we fulfilled our commitment and shipped the bags. On the very day they were shipped, the customer asked to cancel the order. As with any online purchase, once an item is shipped, it cannot be canceled. Nevertheless, we went above and beyond to accommodate his request. We immediately contacted USPS to stop the shipment and arranged for the bags to be returned to us, allowing us to cancel the order and issue a full refund, which we have already processed.
We’re perplexed by the customer’s dissatisfaction, as we made every effort to assist him and kept him fully informed throughout the process. His claim that it takes 30 days to receive an order is incorrect, as his order was placed just 10 days ago. Had he not requested the cancellation, the bags would have arrived within the timeframe we provided.
Our 70+ five-star reviews are a testament to the fact that our customers love our products and appreciate our commitment to making things right. Unfortunately, there are some situations where, despite our best efforts, we can't please everyone.
Nice product
Nice product. There was a measurement error and they fixed it without squabble and professionally. Nice job guys.
2024年6月11日
Fast delivery and great prices!
2024年6月3日
Customer service was awesome they had…
Customer service was awesome they had someone come in early to meet me and the ballast bags were great quality!
2024年6月7日
Wake Life からの回答
Hi Zach! Thanks for the 5 stars!
Had an issue with 2 of my 10 bags and…
Had an issue with 2 of my 10 bags and Wake Life made it right. This is my 3rd order from them and customer service is top notch. Thank you. CSH
2024年2月28日
Wake Life からの回答
Thanks Cory! We pride ourselves in great customer service! We value your feedback.
Great product fast shipping
2024年2月13日
Wake Life からの回答
Thanks Boyd! We appreciate your positive feedback!
Wake Life からの回答
Thanks Brett for the 5 stars! Hope to see you back soon!
Eventually it shows up
Takes awhile for steel shot to show up. Plan ahead. Had a bag break last year and they replaced no problem. Can rust if they get too wet. Even in new bags.
2023年8月31日
Product description was accurate
Product description was accurate. Even though the delivery was a little late, I received emails telling me that they would be and why. Customer service was responsive.
2023年8月21日
Great product and great communication!
2023年8月23日
Small enough to hide but heavy enough to do the trick.
It took longer than expected to receive but the quality was better than I expected. And they are smaller than they look they are able to slide right under the back seat of my 1995 prostar 190 so they take up no room and are unseen!
2023年8月20日
Very supportive!
2023年8月4日
Purchased an item that was out off…
Purchased an item that was out off stock, was told it would ship in a few weeks. Received my ballast upgrade several months later. Most of the season has came and gone while I waited to receive. I called several times and was given several different ETA’s
Ballast upgrade requires parts not sold with bags, not mentioned any where but it is labeled as an exact fit? Not quite, your gonna need to do some plumbing.
2023年7月19日
Wake Life からの回答
Hi Darren! You ordered from us on 7/7, and your order was shipped out on 7/19, well within our stated shipping times of 5 to 10 business days. We apologize if this was not within your timeframe, but we did communicate this to you, and it’s also stated on our website.
We also are not sure what you mean by “ballast upgrades requires parts not sold”. Please feel free to reach out to us to discuss in more detail- info@wakelife.co
Thanks!
Wake Life
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