Wake Life レビュー 

95
•
TrustScore 5段階評価の4.5

4.4

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great experience. FedEx lost part of the order but the team at Wakelife quickly sent out another batch of ballast weights. No questions, just solutions. Solid company, and a great product.

企業が回答しました

5つ星のうち5の評価

Great product and personalized service. The bags are perfect for wake shaping and moving easy moving opposed a big fixed water bladder that cannot be moved and takes up space. Owner Spencer phoned me... もっと見る

5つ星のうち1の評価

We ordered 10, #50 weighted bags about a month ago. USPS lost 8 of the bags. When corresponding with Spencer, he has stated twice he would send new bags and hasn't. We've given them the opportunity to... もっと見る

企業が回答しました

5つ星のうち5の評価

Wakelife is great. Like many businesses during 2nd Covid summer there are tons of supply constraints and a delay in shipping is understandable (there was also a warning at the time of order). A couple... もっと見る

企業情報

  1. ボート用品提供業者

当該企業による記述

Affordable Ballast Bags For Surfing And Wakeboarding.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

95件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(95)

過去12か月のレビュー数: 8件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Problem Resolution.

Ordered from them around Thanksgiving and a couple items I ordered had shipping delays which were not the fault of Wake Life. I’ve been impressed with their efforts to keep me informed as they worked with the USPS, including offering to give me a refund. No business is problem free but it’s how you handle those problems and I am really pleased with their personal service and efforts to resolve the situation.

2021年1月8日
5つ星のうち5の評価

Went the extra mile to get me bags short notice

We had a group of folks coming in to surf with us before the holiday weekend and I realized I needed more bags of lead/steel shot. I reached out to Spencer via email and he not only offered me a killer military discount he got the bags out immediately to me so I had time to dial in the wave before our guests showed up. I appreciate Spencer and the extra mild he went to help me out.

2021年1月7日
自発的なレビュー
5つ星のうち1の評価

WARNING‼️ Stay away from Wake Life

WARNING‼️Do not buy anything from Wake Life! Scam company! Terrible non existent customer service! They don’t post a telephone number and won’t respond to any of my emails for the last two weeks. I ordered ballast bags from them, they took the money supposedly shipped out December 14th. No bags, no money, no response, dead end tracking info! Beware! Nothing I hate worse than scammers!

2021年1月6日
自発的なレビュー
Wake Life ロゴ

Wake Life からの回答

Brandon,
We appreciate you bringing this to our attention, with Covid our fulfillment process has been disrupted and we have been having some very long delays in the shipping process for multiple reasons including some delays we can't control coming from USPS themselves. All that being said we have contacted you via email to apologize, please reach out to us with anymore questions at info@wakelife.co

5つ星のうち5の評価

great wave and service

Bought these to enhance our wake. What used to have a good run on our lake but now it is great with these. The added weight produces a great wave that provides us a longer wake ride every time. Super high quality bags that we can thrown in and out of boat whenever we need them. Even with COVID year they really didn’t take long to get to us. And customer service kept us up to date about shipping

2020年12月29日
自発的なレビュー
5つ星のうち1の評価

Ordered items on November 27th which…

Ordered items on November 27th which included lead bags and a surf rope. Wake Life shipped my products on December 22nd. Received items on December 28th. However, they still charged my card on November 27th.

2020年12月28日
自発的なレビュー
Wake Life ロゴ

Wake Life からの回答

As we already told you via email, USPS has been completely overwhelmed the last couple weeks with the Holiday rush and Covid related issues. We have absolutely no control over what USPS does with your packages, we are always here to advocate for you to find your bags and try to figure out why they took so long to be delivered but we can only do so much. Also as we told you via email, we were even willing to send out more bags to assure you get your bags in a timely manner, and we make sure every customer gets their full order.

We are a bit confused by the 1 star review considering we have worked with you and done everything we can to make your order right and explain that we did ship your bags before December 22nd, but unfortunately USPS deliveries have been majorly delayed recently due to Covid and the Holidays. This is the statement directly from USPS on their website that reads "ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE."

Also just for clarification, there is no company that would ship over $600 in bags without charging you first. So yes we did charge you on Nov 27th when your order was placed, like any other e-commerce business would do and like we do with EVERY other order we have shipped out to our thousands of customers.

Thanks,
Wake Life

5つ星のうち5の評価

Awesome customer service

Awesome customer service! I am very impressed with how quickly they responded to my email inquiries. Both times I received a response within one hour. They were also very accommodating in replacing a item that was damaged during shipping.

2020年12月16日
自発的なレビュー
5つ星のうち5の評価

5 star service 5 star quality

Because of Covid my bags took a little longer to get in.. (i ordered 1000lbs and I think the post lady hates me now) i got worried and emailed the company, they responded within 8 hrs each time and it wasnt automated, it was an actual person if you can believe that these days! His name is Spencer and he answered my questions everytime, didnt seem annoyed and was genuinely helpful. Once I received the items I was even happier, the bags are of great quality and they grew my wave to tsunami size. I was so happy I bought 500 more pounds and am now dropping it in the front for a much longer wave. I would recommend these guys to anyone any day, just be patient with your local Post Office.. apparently they don't lift a lot of weights lol

2020年10月26日
自発的なレビュー
5つ星のうち1の評価

Over a month later and nothing received

Ordered items July 18, 2020. It's August 30th and nothing has been received. Wake surfing season is basically over for us, therefore I have no need for them at this point. Very disappointed. Will be seeking a refund.

2020年8月30日
自発的なレビュー
Wake Life ロゴ

Wake Life からの回答

Hi Daniel,
We appreciate you bringing this to our attention, with Covid our fulfillment process has been disrupted and we have been having some very long delays in the shipping process for multiple reasons including some delays we can't control coming from USPS themselves. All that being said we have refunded you in full and contacted you via email to apologize, please reach out to us with anymore questions at info@wakelife.co

5つ星のうち5の評価

5 stars

Great addition to get a more reliable/consistent wake. Received my lead bags a little later than expected, but the quality of the bags is impeccable. The bags are heavy duty with a sturdy seat belt handle which makes them easy to move around without worry of them tearing. The bags themselves are also stitched well and easy to manipulate in case wanting to place them in awkward corners/edges of the boat. Customer service was great with quick responses and solutions to getting my bags delivered just in time for WakeFest! Though the wait was a little longer than expected, it is understandable during the current times and I still give this company 5 stars.

2020年7月21日
自発的なレビュー
5つ星のうち1の評価

Please contact me

Please contact me.
I ordered this 6 weeks ago. I would like to cancel the order.
No info except my credit card was charged $500...

2020年7月1日
自発的なレビュー
Wake Life ロゴ

Wake Life からの回答

Hi Kevin,
We appreciate you bringing this to our attention and we have refunded you in full, please reach out to us with anymore questions at info@wakelife.co

5つ星のうち5の評価

Great Quality, Worth the Wait!

Worth the wait! Production & shipping were backed up due to COVID-19, but once we got our order we were happy. The stitching and material is high quality. We added 1,000 lbs to our boat and our wave is the best it’s ever been! Thanks Wake Life!

2020年6月23日
自発的なレビュー
5つ星のうち5の評価

Very happy with my purchase

Very happy with my purchase, its a very simple bag, noting exciting about the bag itself but what it works is exactly what you want/need. Its adds extra weight in your boat and thats why you buy these bags:)

2019年12月18日
自発的なレビュー

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