Absolutely marvellous service. My son has been looking for a certain wine for some time now and I managed to track it down at Waterside. I gave them a call and spoke to Andrew who was exceedingly hel... ãã£ãšèŠã
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Would highly recommend this company. It was easy to place an order. Delivery was as stated. Wine was expertly packaged.
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Very good service and contact was excellent to let me know there was a slight delay on order due to availability. Would definitely use them again.
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I called at 1pm today asked about a rose wine my wife loves and they said pop by at 4pm today and it will be waiting for you and true to there word it was there fantastic price as well Happy wife happ... ãã£ãšèŠã
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Waterside Wines believes in old fashioned business values. We hope our trust pilot reviews speak for themselves. We source great wines from all the best wine growing areas around the world at the most competitive prices without compromising quality. Please check out our website ,find the wines you like and make your selection and send us your order. Www.watersidewines.com We offer 5% discount for a case of 6 wines ( can be mixed) and 10% for a case of 12. You will receive your wines promptly in safe eco packaging. We can offer wine advice or assistance anytime , please do not hesitate to contact us with your questions or enquiries. Whether you are interested in Australian bold red Cabernet Sauvignons or New Zealand Sauvignon Blanc. Argentinian Malbecs or Italian Primativo we have in stock. ( take a look at our Premium French Wine selection) Someone once said life is to short not to drink great wines, i think it well might have been me . Cheers Andrew Niven Owner
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Unit 6 GP Centre Yeoman Rd Ringwood Hants, BH24 3FF, Ringwood, è±åœ
- +442381550173
- sales@watersidewines.com
- watersidewines.com
4.9
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Great recommendations and fast delivery
Called Waterside Wines to see if I could have a particular wine delivered very last minute in time for Christmas. I forgot the name of the guy I spoke with -sorry - but he was super helpful. Checked the stock of the wine to make sure it was there and suggested other recommendations on things he think we'd like based on our preferences. We ended up ordering a mixed case of 12 with lots of lovely wines that were looking forward to trying.
Great service and the delivery arrived the next day (to the other end of the country!
Thank you. We'll let you know how we get on!
2023幎12æ21æ¥
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Great service and prices
2023幎12æ9æ¥
Great customer service ensuring thatâŠ
Great customer service ensuring that the order was delivered on time and was exactly as described.
2023幎12æ5æ¥
Wife's favourite wine
Great wine selection and managed to get a bottle not stocked anywhere else. The only small gripe I had was if I wanted to buy 3 bottles online I had to pay 3 postage payments (4.99) for each bottle.
2023幎12æ5æ¥
Waterside Wines ããã®åç
Hi Kristopher, thanks so much for the five star review! I believe there has been a malfunction regarding your shipping cost x 3 (unless this was placed as three separate orders). Please could you email us with your order number so we can look into this, and if you have been incorrectly charged for shipping please accept our apologies we will refund the difference and address the the issue on our website if there is one. The best email address is - Sale@watersidewines.com. Look forward to hearing from you!
Great wine at a competitive price
Great wine at a competitive price, along with a speedy delivery.
2023幎11æ28æ¥
Waterside Wines ããã®åç
Thanks Sarah! Have a great xmas, enjoy the wine and hopefully see you again soon!
Cracking service & will use them again
2023幎11æ19æ¥
Waterside Wines ããã®åç
Thanks Andy! Have a great xmas and hopefully see you again soon!
Brill service good wines good packagingâŠ
Brill service good wines good packaging good price
2023幎12æ1æ¥
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Waterside Wines ããã®åç
Hi Caryn, thanks so much for the kind review. Glad you're happy with the service we're providing! Have a great xmas and hopefully see you again soon!
Ordered my wine and was still waitingâŠ
Ordered my wine and was still waiting for delivery 2 1/2 weeks later as it hadn't been delivered from the stockist. No communication the first week until I asked, nor the 2nd week. Decided to cancel and was told refund had been done and would be with me in 5-7 working days, no sign of refund until I asked and then it was done straight away. Lots of chasing needed.
2023幎11æ10æ¥
Waterside Wines ããã®åç
Dear Richard,
I hope this message finds you well and thank you for leaving your feedback. I want to express our sincere apologies for the inconvenience you experienced with your recent order. Your feedback is invaluable to us, and we genuinely regret that your expectations were not met. We take full responsibility for the unusual delay and any frustration it may have caused.
Upon investigating your order, we identified an extremely uncommon supplier issue that was beyond our control and caused the delay with your order. It is our commitment to ensure a seamless shopping experience for our customers. We deeply regret that we did not meet that standard in this instance.
We did, however, communicate the unforeseen delay to you, and in an effort to make amends for the inconvenience caused, we offered a complimentary magnum bottle of prosecco as a gesture of apology. We understand that these gestures may not fully compensate for the delay, but we hope they were received as a sincere expression of our regret.
Regarding the refund, we confirm that it was processed within 7 working days, as promised. We understand the importance of timely resolution, and we apologise for any additional concern caused by the delay in communication regarding the refund status.
I am however pleased to confirm this particular issue has now been resolved going forward, and our team has put procedures in place to prevent similar occurrences in the future, and we assure you that your feedback has been taken seriously.
If there is anything more we can do to address your concerns or if you have any further questions, please do not hesitate to reach out to our customer service team by phone, email or live chat (contact details here - www.watersidewines.com). We value you as a customer and would like the opportunity to restore your trust in our service if you choose to shop with us again in the future.
Best Regards,
William Niven
Director
Waterside Wines Limited
Sales@watersidewines.com
Best price for Chateau MusarâŠ
Best price for Chateau Musar I could find anywhere. Combine this with good communication and delivery⊠whatâs not to like?
2023幎11æ30æ¥
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Waterside Wines ããã®åç
Thanks for the positive feedback Roger!
Musar has definitely been one of our most popular products this year. Really pleased you were happy with the communication with our team and the service you received. Hope to see you again soon!
Kind regards,
William
Excellent vintner
Delivery as expected. Very competitive prices on the high class case which I ordered. Excellent value for money and personal service. Will definitely use again.
2023幎11æ11æ¥
Waterside Wines ããã®åç
Thanks for the positive feedback John!
Really pleased you were the service you received, this means a lot to us. Hope to see you again soon!
Kind regards,
William
Excellent customer service
The wine I ordered was out of stock - I was contacted very quickly (and at the weekend!) and the situation explained. The wine arrived ahead of schedule within a few days. Very good customer service.
2023幎11æ10æ¥
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Waterside Wines ããã®åç
Hi Peter,
Sorry that the wine you ordered was out of stock but glad we found an alternative solution you were happy with on this occasion. Hope to see you again soon!
All the best,
William
Wine shopping made easy
Really great variety of good quality wines at reasonable prices. Innovative packaging and quick service. Will be back again and again. Thanks for the experience Andrew, you certainly know what the customer wants.
2023幎11æ11æ¥
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Waterside Wines ããã®åç
Thank you for the feedback John. Weâre constantly looking for products at great prices we can offer to our customers. Check out the latest new products when you have a moment, weâve also including gift wrapping as an option for Christmas. Thank you for your business and look forward to supplying you with wine again soon! Best, Andrew
Received my champagne package reallyâŠ
Received my champagne package really pleased with it
Came on time
2023幎11æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Waterside Wines ããã®åç
Glad to hear you were happy with the experience Susan! Let us know if you need anything in the future
Fine Wine
This company knows how to sell really good wine. We live in the Netherlands and the wine is delivered neatly, properly and quickly to the Netherlands. We are very happy with it, so we will buy more wine from them!
2023幎11æ14æ¥
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Waterside Wines ããã®åç
Thank you for the feedback! We only started supplying wines internationally as of this summer so weâre really pleased to see that you were happy with the experience. Hope to see you again soon!
Always excellent service and greatâŠ
Always excellent service and great wines. Have recommended to all my friends
2023幎10æ8æ¥
Waterside Wines ããã®åç
Hi Nicky, thanks for the awesome feedback! Great to see our hard work in action! If we can help with anything else in the future let us know :)
Great service, great price
The Champagne was a great price plus the company has brilliant customer service. The champagne arrived in excellent packaging. I will definitely be purchasing from them again ð
2023幎10æ5æ¥
Waterside Wines ããã®åç
Thanks Dorne, hope to see you again soon!
Fantastic company delivering greatâŠ
Fantastic company delivering great wines at a great price .A company that answers the phones ,in my case by Andrew the owner.A role model for many companies,I had a small problem which was sorted out immediately and with a phone call to say it was.Amazing I wonât use any other wine company now and will recommend Waterside Wines to my friends.
2023幎10æ18æ¥
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Waterside Wines ããã®åç
Hi Mrs Seller, this means the world to us thank you so much for the great feedback.
Waterside Wines ããã®åç
Thanks Paul, glad you're happy with the service! Hope to see you again soon
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