Watson PM レビュー 90

I have worked with Watson for around six years in my role as a director.

Throughout this time, they have consistently been approachable, accountable, and professional. They have genuinely transformed our building, demonstrating forward-thinking, particularly in securing funding for cladding work and addressing internal repairs effectively.

We’ve developed a strong working relationship. They are always available to meet with directors when needed to discuss ongoing and future projects, ensuring our priorities are clearly understood. Their proactive approach allows us to trust them with the management while still feeling fully involved in key decisions.

For me, working with a management company is about partnership. As directors, we bring the ideas, and Watson works collaboratively with us to deliver practical and effective solutions.

Service charge for this year up by nearly 50%, Watson unable or unwilling to provide proof of costs. The building is filthy and unsafe, there is a parcel theft issue, and homeless people sleeping in the bin rooms. The communal areas have not been cleaned in years, the exterior of the building is graffittied and dirty, the external windows have never been cleaned despite Watson insisting that window cleaning is part of the service charge, and there is rubbish piling up in communal areas. The CCTV in the car park is fake, and we only discovered this when several cars were broken in to and Watson was unable to provide CCTV footage as the cameras are 'a deterrent only'. The building feels increasingly unsafe to live in but Watson are uninterested in anything beyond squeezing more money out of the leaseholders.

Just reported an issue with the lighting in the lift in our apartment block and Sajjad Khan dealt with the issue very promptly even though he was out of office for a few days.

Whenever I contact Sajjad he always acts speedily to resolve any query. Watsons are lucky to have him!!

I have had regular contact with Megan Moore of Watsons concerning various issues that I have come up over the last 2-3 years since I moved here with my wife. I have always been extremely pleased with her excellent customer service and ability to deal with anything I bring to her attention. She is honest, trustworthy and is genuinely concerned and dedicated to her work.

I’ve had a few issues recently with accesible needs for my mum but Watsons have listened and acted upon all queries quickly and efficiently and, in the last few weeks in particular, have gone above and beyond to accommodate her needs

Ha ha decorators on a bank holiday really.......o look they didn't turn up another mistake by this rabble

I’ve been living in Springwell Gardens for the past 2 years, and my experience with Watsons as the building management has been extremely poor.

The building has ongoing issues with parcel theft, repeated fire alarms, anti-social behaviour, and very poor cleanliness in communal areas. Bins regularly overflow, rubbish is left in shared spaces, and the overall condition of the building is not maintained to an acceptable standard.

Over the past 12 months alone, we have received numerous letters from Watsons about these exact issues — parcel theft, fire incidents, and general behaviour warnings. Despite this, nothing actually changes. The same problems continue month after month.

A major issue appears to be the number of short-term lets in the building (Airbnbs). The people causing disruption are often not long-term residents, yet the letters are only sent to tenants, making them largely ineffective.

Communication is also frustrating. Tenants are frequently passed back and forth between the letting agent and building management, with no one taking real ownership of resolving the problems.

Overall, the approach seems to be sending repeated letters rather than taking meaningful action. Based on my experience, I would not recommend living in a building managed by Watsons, particularly Springwell Gardens.

It’s also concerning to see multiple other reviews from leaseholders mentioning high or unclear charges, which raises questions about costs for buyers as well as renters.

THIEFS! Pleas stay away, this company is absolutely awful. If I could give 0 or minus stars I would. They have tripled our service charge without giving any reasons at all, majority of the money goes into the company so we are just paying everyone's salary. No issues are ever fixed as apparently there is no money in the back to fix them. I have been having an on going leak for over 4 months now, but they have stopped replying to my email. They also send you invoices late and then add a late payment fee on top of it without even giving you a chance to pay it. The invoices they are sending are never correct. There is no way of speaking with anyone as they don't use signature and none of the numbers or contact details they give you are correct as all the people have left.

Another great experience with WPM. Contact with Ian immediately provided solution to complex lease problem. Well done to Ian and his team providing immediate assistance. Very much appreciated.

Absolute shambles of a company to deal with and by force. If I’d of known what dealing with Watsons would be like, I would not of bought my property.

The issues and problems are endless with the latest being a late payment charge added to my account. I received a noticed on a Saturday via post but the notice itself was dated for the Monday before (6 day delay) only for the letter to give 6 days notice meaning the deadline was the day I received the letter. Upon emailing the following Monday requesting further information as well as to inform them of the lateness of receiving the letter and to clarify/waive the charge until responded to, it took them another 4 days to reply and went ahead and added the charge anayway.

This isn’t the first time funds have been demanded from owners without notice, only a few months ago every apartment was charged an additional circa £1300 on top of the normal £3k+ annual maintenance charge for a wake a watch service that went on for months longer than it needed to be because Watsons delayed installing a fire alarm as a result of serious fire which the building still hasn’t been repaired from (9 months ago) and resulted in a circa £120k charge being dumped on the residents.

Many residents have also complained about service and works procurements being selected with little to no input from residents meaning that the most cost effective pricing is never secured and contracts awarded to who Watson feel like.

The atmosphere within the building is tense with all residents having to pay a fortune for a substandard service with little to way to escape.

If I could give 0 stars I would. I would not buy another property if it had anything to do with Watson. Unhelpful and unprofessional. Takes upwards of two weeks to reply to a single email, which I, on many different occasions, have had to chase numerous times for. As a result billing is off, they then slap you with a charge.

Just perfect

From the West Hall Residents’ Association (WHRA) perspective, we have a regular working relationship with the landlord, who also acts as the managing agent.

As is common in leasehold arrangements, there are areas where residents and the managing agent do not always see eye to eye, including matters relating to service delivery and service charges. Communication is generally professional, and there is a willingness to consult and engage with issues raised by the WHRA. While the standard of service has been variable at times, concerns are always acknowledged and discussed. The WHRA has seen improvements over the last two years, particularly in the support received from management agent staff with whom the WHRA has daily/weekly contact. Residents who have had reason to engage directly with the legal department are less than positive about the standard of service received, incomplete documentation and what are seen as unrealistic charges/fees.

Overall, the relationship is functional and constructive, as both parties look to support the ongoing management of the building.

For and on behalf of the WHRA
20 December 2025

Had a late service charge charge issued by Watson’s months late. No explanation was given.
They sent me a letter threatening a penalty for my late payment.
If there invoice had been sent in time it would have been paid

We had Tess Thomas to do our survey. Tess confirmed the appointment the day before, Ms Thomas was on time and brought all relevant equipment for the visit. She explained the process clearly prior to starting, she was very polite, patient and took the time to explain any queries/ concerns we had.
On a less formal note Tess was so lovely, thank you so much. (Watsons property group)

Parcels were stolen from our building’s post room the same day they were delivered. I reported it and followed instructions to contact the police and get a case number. Despite that the building management basically told me it was my fault for not using a collection point. No accountability, no help I never got any compensation just blame shifting. If the post room wasn’t secure that’s on management not residents.
Think twice before moving in. The management isn’t focused on security or tenant well-being they’re more interested in squeezing money out of residents.

Ian at Watson has been really helpful with my queries. Appreciated the honest recommendation and feedback. Keep up the great work!

Wouldn't give 1 star but had to for review. Absolute SCAMMERS. Been trying to pay service charge over the phone for months. Always get the response , someone will phone back, which they never do. I cannot use their rubbish portal online so this is only how I can pay.
Anyway a £117 service charge has now gone up to £850 in 3 months .
Disgusting vile scamming company

This company comprises of a set of rip off merchants fraudulently billing leaseholders at Springwell Gardens extortionate service charges for services they do not provide. I am unfortunately a victim of their behaviour as well as all the other poor leaseholders at Springwell Gardens. Examples of their conduct include: applying late fees/charges onto bills which have not been invoiced. Aggressive and threatening communications to leaseholders regarding terminating leases where a small charge is outstanding (an amount which is usually not billed nor agreed). If only this industry was regulated as their services charges are definitely fraudulent and criminal. Couldn’t give 0 stars as there was no option

I am not usually one to write reviews but these guys ever since I moved to my residence a few years ago have been diabolical to put nicely.

The communications amongst there own team is a shambles and have to contact them every month of the same scenarios and just when you think it’s resolved and you have gotten a polite ‘thank you it is noted and won’t happen again’ it happens again.

Besides the gardening which is the only thing they have done right is hiring a good gardening team the general maintenance of the property is poor & didnt residents amongst ourselves are the ones fixing the problems so then comes to the point of why are we paying these guys.

Avoid if you can although I don’t have many comparisons to other maintenance companies but just expect to call them regularly with issues that won’t be resolved if you deal with them