The delivery service and products are fine, although there is not a huge choice and you have to be careful what you order as some items, like branded cereal, are much more expensive than the shops. W... ãã£ãšèŠã
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Rubbish that you cannot check if they deliver to you with going through all the refistration stuff and setting up an account tgat will only, probably, be used by them when selling the details, if they... ãã£ãšèŠã
Ordering is easy and very flexible. Have had no issues at all with the delivery always there within the times they say on site. Customer service is helpul and very freindly. Overall an excellant exper... ãã£ãšèŠã
Exceptional service from this company. They have never missed a delivery and I have never been missing any items plus everything is always fresh. And the prices are better than my local shops and it... ãã£ãšèŠã
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Watsons Pantry ã«ã€ããŠ
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Watsons Pantry is here to power your morning cuppas, to make lunchbox-packing a little easier, and family breakfasts that bit smoother.
When you shop with us, youâll enjoy BIG savings on all the basics your family loves for breakfast and beyond. You can count on us to keep your fridge stocked with fresh essentials in-between those big weekly shops.
We go the extra mile (literally!) to make sure your family gets exactly what they need, right on time. Our amazing value service lets you set up regular orders at a frequency that suits you, with delivery thatâs always free.
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Pushy sales tactics
I'm giving 2 stars and not 1 because the sales guy was incredibly polite, and I dont want this review to be a reflection of him - its not necessarily his fault.
I was initially interested in the company and service offered, i mean who doesn't love a bit of convenience in a hectic week??
I assumed i would be given the initial "pitch" and then given a flyer or the website for me to peruse over in my own time, but it took me by surprise when the guy started adding things to the basket and then clicking "continue to payment".... I told the guy that I wouldn't be placing an order today and that I got paid on Monday. He asked if I could use my husbands card instead to complete the purchase.....I asked if he needed the sale for commission purposes, he then said "yeah, we don't get paid without the sale". Given he was very polite, I used my disgruntled husbands card to complete the purchase. I figured id have the first few deliveries and then eventually cancel, however after he had gone and I had time to look into the company, I saw all of these reviews!
The pushy sales tactics are wrong, and its a poor reflection of a company if they train their sales team to pursue people on their own doorsteps this way.
Also, to confirm the guy told me "this is not a subscription" but after reading these reviews, that is incorrect information.
I have now removed my husbands card details from the account (before he disowns me or refuses to give me his card ever again) cancelled all upcoming orders, I shall also attempt contacting the company tomorrow to cancel my account. If needs be, we will also block all payments via the bank.
Moral of the story, be strong and tell them "no" from the offset. If you feel youre being pressured, that's wrong and you should just shut the door
2025幎7æ25æ¥
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Watsons Pantry ããã®åç
Dear Jenni,
Thank you for sharing your experience with us. I sincerely apologize for the discomfort you felt during the sales process. Your feedback is important, and we take your concerns seriously.
We do not support pushy sales tactics, and we aim to provide a respectful and informative approach to our customers.
I also apologize for any confusion regarding our subscription model. We strive to communicate clearly about our services, and I appreciate you bringing this to our attention.
If you would like to discuss this further, please reach out to us at customerservices@watsonspantry.co.uk. We are here to assist you and would like the opportunity to address your concerns.
Best regards,
Seemab Sarfraz
Standard no reply.The company said they emailed. The email was a copy of the reply! We are going round in circles. It sounds impressive when they say âGive us more information â
Please beware! A lovely girl turned up one evening from forty miles away: her task to secure business. She even âset upâ my one time purchase of orange juice that turned out to be a subscription. I have attempted to cancel this on line and even emailed customer service who have not replied.
I hate pushiness and should have been firmer and resent a deliberately complicated way of extricating myself from this sort of business. It is not transparent and the realisation that orange juice had been sat on my door step all day caused me to check my bank details to find the charge had been taken and the next one too.
I have removed my bank details so out of pocket on a bottle of cooked juice!
2025幎7æ21æ¥
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Watsons Pantry ããã®åç
Hi Jayne,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described regarding the subscription service and the lack of communication from our customer service team.
Your feedback is invaluable to us, and we are committed to improving our processes to ensure a more transparent and satisfactory experience for all our customers.
We have sent a separate email to gather more details about your situation and to assist you further. Please check your inbox for our message, and we will do our best to resolve this matter promptly.
Thank you for your understanding, and we appreciate your patience as we work to address your concerns.
Best regards,
Seemab Sarfraz
Please shoo their sales persons away
Please shoo their sales persons away , their services are shit . Somehow the person who knocked on my door managed to get me subscribed to this , and I was expecting the order to be delivered . But apparently they have delivered it to the next noor neighbour and when I called to enquire they refused to get my order delivered . Yes the refund was initiated but the question is your services are not reliable at all , your milkman can't read the address , and they will embarrass you in front of the whole family , pathetic service !!
2025幎7æ21æ¥
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Watsons Pantry ããã®åç
Hi Hash,
Thank you for your feedback. We are truly sorry to hear about the issues you experienced with your order delivery.
Your feedback is important to us, and we are dedicated to improving our services. We know how crucial it is for our customers to receive their orders correctly and on time.
We have sent you a separate email to gather more information and resolve this matter swiftly. Your satisfaction is important to us, and we want to ensure that we address your concerns thoroughly.
Thank you for your patience and understanding, and we hope to make it right for you soon.
Best regards,
Seemab Sarfraz
I always forget the necessary
I always forget the necessary
Things when shopping; You get home and you have forgotten. Milk, butter,eggs,etc ( I,m a man) So when Watson,s came along I booked the regular shopping I always forget, once every fortnight, and it works for me.They are so adaptable for your needs.
2025幎7æ18æ¥
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It is very easy to use the app toâŠ
It is very easy to use the app to change the usual order.
The order is always delivered when it should be.
The eggs are really good.
2025幎7æ17æ¥
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Dodgy business practises
They put you on a subscription without telling you. I didn't see anywhere that said it was a subscription when I placed an order and specifically asked the sales rep, who said it wasn't. Items delivered fine, but it's very difficult to cancel - you can skip deliveries but only for a set time period. I couldn't remove my payment details on the website, or cancel my unwanted subscription and now have to ring up. Wouldn't have an issue otherwise, but this all feels very dishonest. It also claims to be from local farms, but I've not found any evidence of this. Could be true, could be a lie, who knows?
2025幎7æ14æ¥
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Watsons Pantry ããã®åç
Dear Ryan,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion you may have experienced regarding our subscription model and the ordering process.
We appreciate your insights and will certainly consider how we can enhance the clarity of our information for all customers.
To assist you with your subscription and payment details, we have sent you a separate email to gather the necessary information for a smooth cancellation process.
We are committed to sourcing our fresh milk from trusted British farms and strive to provide transparency about our sourcing practices. If you have any questions or concerns, please feel free to reach out.
Thank you once again for your feedback. We value your input and look forward to improving your experience in the future.
Best regards,
Seemab Sarfraz
Disappointing range and poor customer service
Limited product range and disappointed when milkshakes were off on delivery and yoghurt pots blown up. Queried with customer service and got told it was due to the hot weather and poor storage. Nigh were collected from the doorstep at 12.30am shortly after delivery.
All too much hassle
2025幎7æ14æ¥
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Watsons Pantry ããã®åç
Dear Tracy-Lee Nel,
Thank you for sharing your experience with Watson's Pantry. We appreciate your feedback and are truly sorry to hear that we did not meet your expectations.
We apologize for the issues you faced with your recent order, specifically regarding the milkshakes and yogurt pots. We recognize that hot weather can create storage challenges, and we are actively working to enhance our processes to prevent similar situations in the future.
Our retention team will also be contacting you by phone to address your concerns directly. We are committed to resolving this matter promptly and effectively.
Your satisfaction is of utmost importance to us, and we are dedicated to making improvements. Thank you for your understanding, and we look forward to the opportunity to serve you better in the future.
Warm regards,
Seemab Sarfraz
decent products but be careful
products are decent, but was set-up as a subscription purchase by default despite being told on the doorstep that it wasn't a subscription service.
no emails to tell you about an upcoming payment so you're aware of this to cancel.
2025幎7æ14æ¥
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Watsons Pantry ããã®åç
Dear David,
Thank you for taking the time to share your feedback regarding your experience with Watson's Pantry. We truly appreciate your insights, as they help us continually improve our services.
Weâre glad to hear that you found our products decent. However, we're sorry to learn about the confusion regarding the subscription setup. Your experience is important to us, and we strive to ensure our customers clearly understand the purchasing options available.
To address your concerns and gather more details, Iâve sent you a separate email. I would love the opportunity to discuss this further and assist you in resolving any issues you've encountered.
Thank you once again for your feedback, and we look forward to making things right for you!
Warm regards,
Seemab Sarfraz
Not enough dates on items and don'tâŠ
Not enough dates on items and don't really listen to what you say.
2025幎7æ4æ¥
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Watsons Pantry ããã®åç
Dear Annmarie Cooper,
Thank you so much for taking the time to share your feedback regarding your experience with Watson's Pantry. We truly appreciate your insights, as they help us to continually improve our services.
We apologize for any inconvenience you experienced with item dates and our communication. Your concerns are important to us, and we want to ensure that we address them effectively. We have sent a separate email to gather more details and assist you better. If you prefer, please feel free to reach out to our customer service team directly at customerservices@watsonspantry.co.uk.
Thank you once again for your valuable input. We are committed to enhancing your experience and hope to serve you better in the future!
Warm regards,
Seemab Sarfraz
Yehia was very friendly andâŠ
Yehia was very friendly and knowledgeableI look forward to my new weekly deliveries
2025幎7æ7æ¥
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Fraudulent Transactions - Thieves
Let me preface this by saying these fraudulent transactions are NOT the subscription service. They were very obviously fraudulent and for random amounts.
Had a chap come to our door, he was very pleasant and polite, he did take my phone (with my consent) and started pressing all sorts whilst I was distracted with my wife but I thought he was just navigating through products. We placed our order, got charged the expected £3.60 and thought nothing else of it.
Fast forward a few days later and problems arise.
One day after I placed my order (inserted card details) I get a random transaction for £0.00 to a random merchant using the same card I signed up with, two days later I had multiple attempted fraudulent transactions and two that actually went through - contacted my bank and had them reversed.
I am very careful and knowledgeable about my security and online shenanigans - that bank card is used nowhere else except from ânormal houseâ stuff (mortgage, council tax, etc) and signing up to Watson Pantry is the only outlier.
My bank confirmed that the payments used required the CVV (3 digits on the back of the card) to be used, and the only possibility is that it was done through Watson Pantry.
Iâve currently requested a Subject Access Request to pull all my collected data from them, Iâm cancelling my account and telling them to remove all my information.
My bank card has had to be cancelled and thankfully my money is secure, but all this over some milk and eggs - unbelievable and a disgusting thing to do, especially to working class people; Iâll be doing everything I can to advise people against this abhorrent company.
2025幎7æ3æ¥
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Watsons Pantry ããã®åç
Dear Blaine,
Thank you so much for taking the time to share your experience. We genuinely appreciate your feedback, and we are truly sorry to hear about the issues you encountered.
At Watson's Pantry, we take the security of our customers' information very seriously, and it's concerning to hear that you faced fraudulent transactions after placing your order. We understand how distressing this situation must be, especially when you are diligent about your personal security.
We have sent you a separate email to gather additional information about your experience so we can investigate this matter thoroughly. Please rest assured that your concerns are important to us, and we are committed to resolving them.
If you have any further questions or concerns, please don't hesitate to reach out to us at customerservices@watsonspantry.co.uk. Our team is here to assist you in any way we can.
Thank you once again for your feedback, and we hope to have the opportunity to regain your trust in the future.
Warm regards,
Seemab Sarfraz
You two very eloquent and helpful youngâŠ
You two very eloquent and helpful young ladies explained the services and made it easy to understand. The service definitely adds value to my life as a busy workman/father. Highly recommend.
2025幎7æ4æ¥
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Unauthorised Payments
My mum brought some eggs and yogurts to basically help a sales person out with an order. They started to drain random payments from her account each week which she had no idea how to stop.
Don't give this company your bank details.
After further checks, this is a start up business with bad history from the directors from previous attempts. Which I don't think will survive again. I wouldn't even give your name and address.
They are clearly told to miss lead to get the orders in and sort the rest out later!
2025幎6æ23æ¥
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Watsons Pantry ããã®åç
Dear Michael,
Thank you for taking the time to share your feedback regarding your experience with Watson's Pantry. We genuinely appreciate your input and are truly sorry to hear about the issues your mum faced with unauthorized payments.
Please know that we take these matters very seriously, and we are committed to addressing any concerns our customers may have. I would like to assure you that we are investigating this situation thoroughly to ensure that it is resolved promptly and effectively.
For a more in-depth discussion regarding your concerns, we encourage you to reach out to us via email at customerservices@watsonspantry.co.uk. Our dedicated team is here to assist you and to ensure that your concerns are addressed.
We appreciate your understanding and hope to regain your trust in the future.
Warm regards,
Seemab Sarfraz
Fancy a cuppa
Very pleased with perfect service and deliveries from Watson Pantry . A bit special at first but eoy definitely recommend all products fresh and good dates delivery to your door at a reasonable cost .
2025幎6æ28æ¥
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From the day I started having my breadâŠ
From the day I started having my bread milk eggs they have been there on time eveyweek and it's all fresh well done.
2025幎6æ25æ¥
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Guy with glasses kept ringing myâŠ
Guy with glasses kept ringing my doorbell and walking off! Whatâs that point in that? Just stop it. This has happened 3 times today. Iâm a sick lady having to get up to see whoâs there. Itâs not a joke!!!!
2025幎6æ21æ¥
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Watsons Pantry ããã®åç
Dear Wendy,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you've faced with our delivery representative.
We want to assure you that we take feedback seriously, and we have sent a separate email to gather more details about your experience. This will help us ensure that we address the issue appropriately and improve our service moving forward.
Thank you for your understanding and patience. If thereâs anything else we can assist you with, please do not hesitate to reach out.
Warm regards,
Seemab Sarfraz
Harassing our road
Harassing our road. Knocked on my door and others on my street 4 times across the whole day from as early as 8AM till 6PM⊠it takes the piss. If I donât answer the door maybe leave a leaflet donât harass people. From the other reviews it doesnât surprise that the company operates like this.
2025幎6æ17æ¥
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Watsons Pantry ããã®åç
Dear Michael Tyler,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with our representatives. We strive to provide a positive experience.
Please know that we take your concerns seriously, and we have sent a separate email to gather more information so we can address this situation appropriately. Your feedback is invaluable in helping us improve our approach.
If you have any further questions or would like to discuss this matter, please feel free to reach out to us directly.
Thank you for your understanding.
Best regards,
Seemab Sarfraz
Was lied to by pushy sales rep
Was lied to by pushy sales rep, he insisted everything would be local and yet not one item has been. The only reason I decided to use was the fact that a carbon footprint would be reduced and that local farmers would get a decent pay.
Service is very good though, but Iâm going back to my old milkman who is a little nearer.
2025幎5æ22æ¥
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Watsons Pantry ããã®åç
Dear Charmaine Rhalla,
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your experience did not meet your expectations, particularly regarding the sourcing of our products. We strive to support local farmers and reduce our carbon footprint by sourcing items from all across the UK, and your concerns are important to us.
We appreciate your mention of our service, and weâre pleased to hear that you found it satisfactory. We also want to assure you that we take customer feedback seriously. To further address your concerns, we have sent a separate email to gather more information and clarify our sourcing practices.
If you have any further questions or concerns, please feel free to reach out.
Thank you once again for your review!
Warm regards,
Seemab Sarfraz
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