Wavesupboards レビュー 1,437

Wavesupboards からの回答

2025年8月12日

Hello Silvia,

Thank you very much for your kind words! We’re delighted to hear you’re pleased with our customer service and truly appreciate your feedback.

All the best,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月12日

Hello there,

Thank you for sharing your experience and for your kind words about our team. We’re sorry to hear about the issue with your SUP valve, but we’re glad Esther and Tom were able to assist you promptly and effectively. Ensuring your satisfaction and getting you back on the water as soon as possible is very important to us.

We appreciate your patience and look forward to supporting you with any future needs.

Enjoy your new board!

Kind regards,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月11日

Hello John,

Thank you so much for sharing your experience! We’re delighted to hear that Sophie and the team were able to promptly assist you and find a suitable alternative. We always aim to provide the best possible service, even when stock issues arise.

Enjoy your new SUP, and if you need any further assistance, don’t hesitate to get in touch!

Best regards,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月11日 に更新

Hello Cath,

Thank you for your kind words! We’re glad to hear you’re happy with our customer service. If you ever need anything else, we’re here to help!

Best regards,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月11日

Hello Richard,

Thanks so much for your kind words! We’re thrilled to hear you’re enjoying your paddle board and that our customer service has met your expectations.

If you ever have any questions as you continue your paddle boarding journey, don’t hesitate to reach out—we’re here to help!

Happy paddling!

Best wishes,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月11日

Hello Bernard,

Thank you for highlighting Esther’s attentiveness! We’re glad she was able to respond quickly and help with your queries. We’ll be sure to pass on your kind words to her.

If you need anything else, just let us know!

Best regards,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月9日

Hello there,

Thank you so much for sharing your feedback! We’re thrilled to hear you’re enjoying your SUP and are pleased with its quality.

We’re sorry you experienced that initial setup issue, but it’s great to know Esther and the team were able to get everything sorted quickly so you could get out on the water. Your kind words mean a lot, and I’ll be sure to pass them on to Esther — she’ll be delighted to hear them.

We hope your SUP brings you many more great adventures ahead!

Best regards,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月9日

Hello Scott,

Thank you so much for taking the time to leave this wonderful review! We’re delighted to hear that your Venturer Canoe arrived safely and that Esther was able to provide you with a quick and helpful answer about the additional straps. They’re a handy addition for keeping extra gear secure, especially when you’re out exploring on the water.

It’s fantastic to hear that you’ll be taking the Venturer out on Loch Lubnaig — what a stunning location for your first paddling adventure! We can just picture the scenery and the sense of freedom you’ll experience. We hope it handles beautifully and provides you with many memorable outings.

We really appreciate your kind words about our customer service team. I’ll be sure to pass your feedback on to Esther — it will mean a lot to her to know she made a positive difference.

We’d love to hear more once you’ve had the chance to try the canoe, so please do keep us updated. Wishing you calm waters, great weather, and plenty of amazing moments on your paddling journeys!

Warm regards,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月8日

Hello Philip,

Thank you so much for taking the time to share such a positive and detailed review! We’re absolutely delighted to hear that you’re enjoying your Wave Explore 2-3 kayak and that it’s been a brilliant choice for you. There’s nothing better than hearing from happy customers who love the product and support a local company.

We’re also glad that the minor leak issue was quickly sorted by tightening the valve — these small things can sometimes happen, but it’s great to know it was an easy fix.

Thank you for your thoughtful advice to others about checking their spam folders! It’s a common issue, and we appreciate you pointing that out to help avoid any miscommunication. We’re also grateful for your kind words about our customer service team — Sophie and Esther will be thrilled to know their efforts made such a positive impression.

Your feedback means a lot to all of us.

All the best,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月8日

Hello April,

Thank you so much for taking the time to share your lovely feedback!

I’m really glad I was able to help you with your enquiry and get your replacement board sent out quickly, so you can be back on the water enjoying your paddling adventures. At Wave, we always want to make sure our customers feel supported and valued, so it means a lot to hear that you had such a positive experience.

Your recommendation truly means the world to us, and we are so grateful for your trust in Wave.

All the best,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月7日

Hello Laura,

Thank you so much for taking the time to share your experience! We're really glad to hear Sophie was able to support you and get things sorted – she’ll be so pleased to know her help made a difference !

We understand how frustrating it can be when something doesn’t go quite right, so we’re happy we could turn it around for you !

Thanks again for your patience and kind words.

All the best,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月7日

Hello Kristy,

Thank you so much for your kind words ; it truly means a lot! I’m so glad to hear you’ve had a great experience with us and that you’re enjoying the quality of your board.

It was a real pleasure assisting you, and I’m thrilled I could help! We always aim to provide friendly and efficient support, so it's lovely to know that came across.

If you ever need anything else down the line, don’t hesitate to reach out. Wishing you many more great adventures out on the water!

Warm regards,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月7日

Hello James,

Thank you for the amazing review! We're so pleased to hear you're loving your new Tourer paddleboard and finding it easy to use and super stable on the water.

Great to know the spacious bag is making life easier too – we designed it with convenience in mind! Thanks again for the recommendation and happy paddling!

Best regards,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月7日

Hello Josh,

Thank you so much for your wonderful feedback! We’re really glad to hear that our team was able to resolve your issue quickly and that you had a positive experience throughout.

Your satisfaction means a lot to us, and we truly appreciate your support. We’d love to welcome you back again in the future!

Best regards,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月6日

Hello Jodie,

Thank you so much for your thoughtful review!

We're really glad to hear that Jessica, Laurie, and Riyad were able to support you so well! Your kind words mean a lot and will definitely be passed along.

We also really appreciate your honest feedback about the chatbot — we’re always looking at ways to improve the experience and will take this on board.

Thanks again for the recommendation and for choosing us!

Warm regards,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月6日

Hello there,

Thank you so much for your kind words! I'm really glad to hear you and your partner are loving the Recon boards — they’re a fantastic choice, and it’s great to know they’ve been living up to expectations.

I’m also happy I could help with the issue you had — always here if you need anything else!

Wishing you both lots of fun on the water !

Warm regards,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月6日

Hello Darren,

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us, and Sophie will be especially pleased to know she made a positive impression.

We really appreciate your recommendation and look forward to helping you again in the future!

Best regards,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月6日

Hello Elizabeth,

Thank you for taking the time to leave your feedback, and I’m really sorry to hear about your recent experience.

This certainly isn’t the level of service we aim to provide, and I completely understand how disappointing it must have been — especially when you were looking forward to your birthday upgrade.

I’ve sent a request for your order details so we can look into and get things resolved for you as soon as possible.

Thank you for your patience, and again, sincere apologies for the delay and lack of communication.

Warm regards,
Antria @ Wave Team

Wavesupboards からの回答

2025年8月4日

Hello Nick,

Thank you for sharing your experience with us!

We’re glad everything was eventually sorted to your satisfaction and that you’re happy with the quality of the replacement clips. We always strive to provide excellent customer care and clear communication, especially when issues arise.

Your patience and understanding throughout the process are much appreciated, and we’re here to help whenever you need us.

Best regards,
Antria @ Wave Team