Feel レビュー 

Feel からの回答

2026年9月2日

Hi Hannah,

Thank you for the lovely review. We’re sorry your parcel was left out in the rain but really glad our team could get a replacement out to you quickly and turn the experience around.

Best,
Amelia

Feel からの回答

2026年9月3日

Hi there,

We are sorry to hear you had a frustrating experience, especially with the taste. Taste can vary from person to person, so it'd help to know which product this was so we can look into it and pass on your feedback to the team.

A couple of things we do want to clarify, our reviews aren't vetted to filter out anything negative, there is a genuine mix of positive and negative feedback and you'll see that reflected across online.

On the billing side, we can absolutely remove your card details on request. It's a manual process on our end rather than something you can do directly in the portal, as removing it that way can cause issues with the account, but we're happy to do it as soon as you ask.

We never charge customers who don't have an active subscription.

Please share your details with us or reach out at hello@wearefeel.com and we'll get this sorted for you directly.

Best,
Amelia
Customer Support Manager

Feel からの回答

2026年9月2日

Hi Barbara,

Thank you for such a lovely and detailed review. We’re really pleased the team could get everything resolved quickly once you were back from holiday and arrange the missing items without any unnecessary hassle. It’s great to hear that gave you some extra peace of mind when ordering with us.

Best,
Amelia

Feel からの回答

2026年9月2日

Hi Laura,

I’m sorry to hear about your experience and understand how concerning an unexpected charge can feel.

We’d really like to look into exactly what happened here, as orders are only generated where an active subscription is in place. We requested your details through Trustpilot but haven’t received a response, so unfortunately we haven’t been able to review the account or order yet.

Please contact us at hello@wearefeel.com with your order details and we’ll investigate this fully and make sure everything is resolved.

Best,
Amelia
Customer Support Manager

Feel からの回答

2026年9月15日

Hi Kate,

We’re sorry to hear about your experience and understand your frustration, particularly if you believed your subscription had already been cancelled.

We requested further information through Trustpilot so that we could locate your account and investigate exactly what happened, but unfortunately we haven’t received a response and have been unable to identify an account or order from the details available here.

We would like to clarify that customers are given the choice between a one-off purchase and a subscription on our product pages, with the subscription option, frequency and savings displayed before checkout.

Our cancellation process does include a few optional offers and alternatives before the final cancellation is completed, but customers can continue through these and cancel their subscription. Once successfully cancelled, a confirmation is provided and no further subscription orders should be generated.

We’d really like to check what happened in your individual case, so please respond to our Trustpilot information request or contact our Customer Support team at hello@wearefeel.com with your order details and we’ll investigate this fully for you.

Nicole

Feel からの回答

2026年9月2日

Hi Katy,

Thank you for the wonderful feedback! We’re so happy to hear you’ve had a great experience with both our products and our team and that managing your subscription has been nice and straightforward too.

Best,
Amelia

Feel からの回答

2026年9月2日

Thank you for your kind review. We’re really pleased our team has been able to answer your questions quickly and clearly, whether around products, orders or subscriptions. We really appreciate the feedback.

Best,
Amelia

Feel からの回答

2026年9月2日

Hi Cara,

Thank you for such a lovely review. Mistakes happen, so we’re really glad Cam could step in, get everything corrected quickly and keep you updated along the way. We’ll be sure to pass your kind words on to him!

Best,
Amelia

Feel からの回答

2026年9月2日

Thanks Rachel! It’s great to hear you’re seeing such a noticeable difference in your skin and enjoying the flexibility of the subscription. We’re also really pleased you’re finding the rewards and timeline helpful for keeping track of your progress.

Best,
Amelia

Feel からの回答

2026年9月2日

Hi Becca,

Thank you for the lovely feedback. We’re so pleased Nicole was able to resolve your query quickly and go above and beyond for you. We’ll be sure to pass this on to her!

Best,
Amelia

Feel からの回答

2026年9月2日

Hi Kathryn,

Thank you for sharing your experience. It’s brilliant to hear you’ve been enjoying both Type 1 and Type 2 Pro Collagen for over six months and even better that the Beauty Gummies arrived in plenty of time for your friend’s birthday.

Best,
Amelia

Feel からの回答

2026年9月2日

Hi Emma,

What a lovely review to read. We’re so pleased the supplements have exceeded your expectations after three months and made such a noticeable difference for you. It’s also great to hear the subscription and loyalty system are helping keep your routine simple and consistent.

Best,
Amelia

Feel からの回答

2026年9月2日

Thanks James! We’re really pleased you’ve found our team quick to respond whenever you’ve had a question.

We really appreciate you taking the time to leave us a review.

Best,
Amelia

Feel からの回答

2026年9月2日

Hi Kelly,

Thank you for the recommendation and for being with us for over a year. It’s lovely to hear you’ve had such a positive experience with the Pro Collagen, Probiotic and Multivitamin, as well as the service from our team.

Best,
Amelia

Feel からの回答

2026年9月2日

Thanks Sonia! We’re so pleased you’ve found our advice helpful and that the team has been there when you’ve needed support.

We really appreciate the lovely feedback.

Best,
Amelia

Feel からの回答

2026年9月2日

Hi Danielle,

Thank you for sharing your experience. We’re really pleased you’ve found our Algae Omega 3 easy to take and a good fit for your routine. We’re also glad the team could quickly replace your parcel when the original was lost in transit.

Best,
Amelia

Feel からの回答

2026年9月2日

Thanks Erin! It’s fantastic to hear you’ve noticed such a big difference after three months with the Multivitamin and Omega 3. We’re so pleased you’ve found a routine that’s working well for you.

Best,
Amelia

Feel からの回答

2026年9月2日

Hi Martin,

Thank you for the lovely review. We’re delighted the Multivitamin has become such a consistent part of your routine over the past six months, and that you’re enjoying everything from how you feel to the subscription experience and packaging.

Best,
Amelia

Feel からの回答

2026年9月2日

Hi Susan,

Thank you for such a lovely review and for being with Feel for so many years. We’re really pleased to hear Feel Menopause has continued to support you and that Nicole was able to quickly sort out the duplicate subscription. We’ll make sure your kind words are passed on to her.

Best,
Amelia

Feel からの回答

2026年9月2日

Hi Tara,

Thank you for the lovely feedback. We’re so pleased Cam was able to help quickly and it’s great to hear you’re enjoying both Feel Menopause and Pro Collagen Type 2.
We really appreciate your feedback on the container too, especially around clumping and wanting a more travel-friendly option.
We recommend giving the tub a gentle shake after each use to help the powder remain lose, as we do not use any artificial stabilisers.

Best,
Amelia