The guys there were really friendly and accommodating. The entire process was less than an hour and a half. We left with a check that we were satisfied with.
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レビュアーのコメントを見てみましょう
Brent was very friendly and helpful with explaining the process of appraising my vehicle. He didn’t pressure me to make a decision. I went to two places to get my vehicle appraised prior to going to... もっと見る
企業が回答しました
From the minute we walked into the office we were asked if we needed water or coffee. Joe explained everything that he was going to do to evaluate our car both professionally and thoroughly. He was a... もっと見る
My appointment at We Buy Any Car at the Wilmington, DE location was great. Aziza, the Branch Manager was very friendly and courteous. She displayed excellent customer service. She looked over my ve... もっと見る
企業情報
We Buy Any Car® USA - Wilmington, DE について
当該企業による記述
We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car
We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.
How It Works in 3 Steps:
- Online Valuation: Find out what your vehicle is worth in seconds.
- Book an Appointment: Pick a date and time that works for you.
- Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.
Why Choose We Buy Any Car?
We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.
- Proven Trust: Join almost 500,000 customers who have sold to us.
- Speed: Most vehicles are purchased in about 1 hour.
- Convenience: Visit one of our 124 local branches or use our mobile buying service.
Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!
We Buy Any Car Reviews
当該企業による記述
- Free Online Valuation
- Get an instant free online valuation for your car by visiting our website.
- Hassle-Free Experience
- Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
- Fast, Secure Payment
- We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.
We Buy Any Car Guaranteed
Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.
連絡先
4800 Kirkwood Hwy, Suite A, 19808, Wilmington, DE, 米国
- (302) 613-4078
4.8
優良
774件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The process was good and easy
The process was good and easy. I felt like I had to be on my toes for two reasons. First, the car wouldn't start, and it was immediately assumed there was a significant issue, even though it was only a loose wire. If I didn't have mechanical experience, I think they would have taken advantage of me. The initial offer was also 20% of what I walked out with, so again, you need to know the worth of your car. Within reason of course, and do not expect to get the online quote unless the car is in perfect condition. The process also took about 2 hours, which I was not expecting. That may be because it was a newer person. Overall, I would highly recommend We Buy Any Car.
2025年3月16日
Ridding myself of a tesla
My appt was at 3pm. I had gotten a quote 2 weeks prior and was delighted they still honored that amount with the tesla company tanking. I was back home by 6 with a check in hand. Joe Mancini was nice, respectful, competent, and gave me all he could for the car.
2025年3月15日
We dealt with Christian Wallace at…
We dealt with Christian Wallace at Kirkwood Hwy branch. He was excellent! Greated us immediately with a smile and made us feel welcome! We got the feeling right away that we chose the right Company. He was extremely knowledgeable and answered all our questions and even alerted us as to other helpful items that we hadn’t thought about. He was very knowledgeable, informative, helpful, and very courteous. Not a doubt was left in our minds that we made the right decision to sell because of Mr. Wallace. We will recommend your company to anyone interested in selling their car. We would only hope they could find such a fine manager as Christian Wallace!
2025年3月13日
Peace of mind
Excellent way to sell your car. The whole process from arriving at their location to having the payment was about an hour. The offer is very reasonable and the paperwork and documents are handled by them.
2025年2月20日
I had an awful experience with this car…
I had an awful experience with this car buyer. They gave me a very low price for my car and misled me about various codes on it. Unfortunately, since I was moving out of Delaware, I didn’t have time to go elsewhere. I felt taken advantage of and wouldn’t recommend them to anyone. Stay away from these guys. Be careful and shop around before selling your car!
2025年2月16日
We Buy Any Car® USA - Wilmington, DE からの回答
Hi Vadesse and thank you for choosing webuyanycar.com to sell your Chevrolet Cruze. Thanks also for taking time to rate the customer service experience provided by the team who assisted you. We take pride in giving every customer a five-star service experience and we are sorry to hear we let you down.
I see that when you valued the car on our website on 12/5/2024, you were aware that the car had been totaled in an accident and had a salvage title. Because of the problematic history, we gave an estimated valuation of $200. In reality, you walked away with a check for $700 so we'd really like to understand how you were taken advantage of.
There were active engine codes on the Chevy. This is why your check engine light was illuminated. The check engine light was active for 181 miles before our inspection and trouble codes were cleared 314 miles before. You came in with this car in December and we made you aware of these codes then, but to confirm, the car had these active faults when we ran diagnostics on 2/15/2025:
P0420 Catalyst System Efficiency Below Threshold Bank 1
P2271 O2 Sensor Signal Biased/Stuck Rich Bank 1 Sensor 2
Our team is unable to fabricate an OBD2 diagnostic report. This is a standard diagnostic tool used by any mechanic and shows why the check engine light was on. We are happy to provide you with a copy of the report to prove the honesty and integrity of our team.
As you are aware, we operate a zero pressure policy. The decision to sell is always left to the customer. You chose not to accept our offer when you visited us in December. It was a great offer and you will not have had a higher offer elsewhere. We're thankful that you came back to sell the car in February and we'd love to know how our team failed you so we can make it right.
Area Manager Brent has made multiple attempts to reach you directly to discuss your customer service experience and understand exactly what the issue was so we can do the right thing and give you a five-star customer service outcome.
We still would like to start a 1-on-1 dialogue regarding your experience, so please reach us at customerfeedback@webuyanycarusa.com.
Warmest regards,
Mike, on behalf of webuyanycar.com
No Stress No Hassle Fair Price Offered For My Vehicle
The staff at my We Buy Any Car location were friendly and very helpful. They did a good job estimating the value of what my car was worth as a resale and gave me a fair price. Overall the experience was stressless and smooth.
2025年2月9日
Joe was great
Joe was great, friendly , informative & knowledgeable. I gave 4 stars only because the computer system was not working correctly making the process somewhat slow. Otherwise good experience.
2025年1月31日
Site customer service experience
Site Manager, Christian Wallace, provided a customer-friendly, clear & concise review & explanation of the appraisal & sale process' various components in layman's terms for us.
2025年1月28日
Great people equal a great experience
Christian was extremely cool and transparent with the whole process.
2025年1月24日
Thanks to Christian!
Christian was on time on the appointment and was very fair on assessment of car.
2025年1月17日
Joe was very easy to deal with
Joe was very easy to deal with, explained everything in detail how the whole process was going to work and the entire transaction was done within the hour. I would certainly recommend "We Buy Any Car" to anyone who is looking to sell their car!
2025年1月19日
Kind and professional
My initial review wasn't as favorable, but I’m happy to say that after hearing from the dealership, they really went above and beyond to address my concerns. They took the time to listen to my feedback. Consultant, Joe Mancini was incredibly kind, patient, and considerate.
I truly appreciate how they followed up. It’s rare to see a business put so much effort into customer satisfaction. Thank you for turning things around!
2025年1月15日
We Buy Any Car® USA - Wilmington, DE からの回答
Hi Yolanda,
Thank you for taking the time to connect with us 1-on-1. We're thrilled we could speak with you and address your concerns. If there is anything else we can do please don't hesitate to email us at customerfeedback@webuyanycarusa.com
Kind Regards,
Kevin, on behalf of webuyanycar.com
------
Hi Yolanda and thank you for choosing webuyanycar.com to sell your 2015 Dodge Journey. Thanks also for taking time to rate the customer service delivered by our team in Wilmington. We're sorry to hear we fell short on our promise of a five-star customer service experience. We will be happy to address all your concerns and find a way to make it right.
I see that you used our online damage appraisal tool to disclose a dent on the rear bumper, but there were several other issues which were not disclosed, such as the illuminated check engine light which is a red flag to any prospective buyer.
Like any professional auto buyer, we carry out physical and mechanical checks before we make an offer, and the engine was the concern here. There was upper engine noise, and this was confirmed when we ran OBD2 diagnostic checks on the vehicle's computer. This revealed the check engine light had been illuminated for 5,979 miles and highlighted several issues with the vehicle's braking systems and powertrain:
C121C-00 - Torque Request Signal Denied: No Sub Type Information
P0365 - Camshaft Position Sensor 'B' Circuit Bank 1
P2103 - Throttle Actuator 'A' Control Motor Circuit High
Despite the additional problems with the vehicle, it's great to see we were able to make an offer you were happy to accept but our team should have done a much better job of explaining how we calculated our offer. It is not acceptable for you to have poor customer service, and I have made a complaint on your behalf which has been escalated to the local Area Manager.
Thank you for letting us know you are less than happy with the service. We are thankful for the opportunity to reconnect and do the right thing to restore your faith in us.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
Joe was informative
Joe was informative, kind, and quick. Thus was my second time doing business with this company and I would do it again.
2025年1月14日
Amazing service
The representative was very professional and gave fair pricing for our car
2024年12月31日
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