There was an issue with Amazon's delivering the wrong package and when I enquired about it with your customer service the response was very quick. (Amazon refunded me) When I re-ordered the product,... もっと見る
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These masks are a great replacement for some that I used during the pandemic that were authorized for use only during that time. I never got covid then, and since I've been using Kn95 masks from Wel... もっと見る
企業が回答しました
Great products and even better customer service! Super helpful in finding a solution for too big masks on my little head! This is my go-to for masks, options on styles, colors and fits - recommend wit... もっと見る
企業が回答しました
Most comfortable and reliable mask I’ve found. Products always arrive as expected. Shipping price for Hawaii is not cheap, at 11.99 for 20-30 masks. But the quality, comfort, and reliability to have a... もっと見る
企業が回答しました
企業情報
当該企業による記述
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
連絡先
2250 Morgan Parkway Suite #100, 75234, Farmers Branch, 米国
- (214) 416-9009
- support@wellbefore.com
- wellbefore.com
4.5
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
WellBefore is my favorite brand
WellBefore has been my brand of choice for years now. Keeping myself and those around me safe from airborne viruses is a value worth paying for. As someone who lives paycheck to paycheck, I always include bulk masks in my budget, even though I wish they were lower priced. I will not compromise on keeping these stocked. The customer service team is responsive, helpful, and great to work with.
2026年6月3日
自発的なレビュー
WellBefore からの回答
Thank you so much for your wonderful review and for your continued trust in WellBefore over the years.
We're truly honored to be your brand of choice and grateful that you choose our products to help protect yourself and those around you. We understand that investing in quality protective products is a meaningful commitment, and we deeply appreciate your loyalty and support.
Your kind words about our customer service team mean a great deal to us as well. Providing responsive and helpful support is something we strive for every day, and we're thrilled to hear that your experiences have reflected that.
Thank you again for being a valued member of the WellBefore community. We look forward to continuing to serve you for years to come.
These masks are great!
These masks are great! Extremely comfortable and cute. Wellbefore is a great shop!
2026年5月20日
自発的なレビュー
WellBefore からの回答
Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying the masks and finding them both comfortable and cute. It means a lot to us that you had a great experience with WellBefore. Thank you for your support and for taking the time to share your feedback. We truly appreciate it and look forward to serving you again in the future!
They are terrible
They are terrible, adult diapers ,smallest don’t fit huge! Won’t let me return ! No elastic either shame on them ,stay away they are awful company ,trust me
2026年6月3日
自発的なレビュー
WellBefore からの回答
Hi Dawn, thank you for taking the time to share your feedback. We're sorry to hear the sizing didn't work out for you. We do want to clarify that sizing details are listed on our product page to help customers select the best fit before purchasing. And as stated on our website, this item is non-returnable and non-refundable. That said, your experience matters to us and we'd love the opportunity to make this right. Our team will be reaching out to you directly so we can assist you further.
I like the mask well enough
I like the mask well enough, but I do not like the packaging too much packaging too much waste.
2026年5月27日
WellBefore からの回答
Thank you for your kind review! We're glad to hear that you like the mask. We also appreciate your feedback regarding the packaging. We understand your concerns about excessive packaging and waste, and we're continually looking for ways to improve our packaging while still ensuring products arrive safely and in good condition. Thank you for sharing your thoughts with us—we value your feedback and will pass it along to our team.
Your KN95 mask for small faces gives me…
Your KN95 mask for small faces gives me better protection than regular ones that tend to gape. I love the marble effect ones as they are not shocking white. I actually get people asking where I found them. And I tell them WellBefore.com. I also like your easy subscription, allowing me to adjust my ordering to my events and needs. Thank you.
2026年5月25日
自発的なレビュー
WellBefore からの回答
Thank you so much for your wonderful review! We're thrilled to hear that our small KN95 masks provide you with a better fit and protection compared to standard masks. It's especially great to know that you're enjoying the marble-effect design and receiving compliments on them! We're honored that you're recommending WellBefore to others. We're also glad that our subscription program has made it easy for you to adjust deliveries based on your needs. Thank you for your continued support and for being a valued customer!
WellBefore からの回答
Thank you for your 5-star review! We're delighted to hear that the mask fits well for your small face. Finding a comfortable and secure fit can make all the difference, so we're glad our mask met your expectations. We appreciate your support and thank you for choosing WellBefore!
Highly recommend!
WellBefore offers a variety of types of masks in different colors. They are great quality and ship quickly.
2026年3月2日
自発的なレビュー
WellBefore からの回答
Thank you for your wonderful review!
We're delighted to hear that you're happy with the variety of mask options, colors, and quality that WellBefore offers. It's also great to know that your order arrived quickly. Providing high-quality products and a smooth shopping experience is always our goal.
We truly appreciate your support and look forward to serving you again in the future! 😊
Best face masks
During the Covid pandemic, after many trial and errors with mask purchases, I found Well Before masks. I am immune compromised so I still wear a mask out in public to stay healthy. The KN95 Pro is my favorite because it fits well (I have a small face), is well made, comfortable and does not impair my breathing at all. Even wearing it for hours! They also come in different colors to become a fashion accessory! I highly recommend these masks.
2025年11月1日
自発的なレビュー
WellBefore からの回答
Thank you for your thoughtful review!
We're so glad to hear that the KN95 Pro masks have been a great fit for you and provide the comfort, quality, and protection you need. It's wonderful to know that you also enjoy the color options and can wear them comfortably for extended periods.
Thank you for your recommendation and for choosing WellBefore. We truly appreciate your support!
Effective and comfortable
Though we haven’t needed to use the KN95 masks much recently, it’s good to know we have our supply at the ready if an airborne disease breaks out. The masks fit well with their adjustable features and protect us well.
2026年6月1日
自発的なレビュー
WellBefore からの回答
Thank you for your review!
We're glad to hear that you're happy with the fit and adjustable features of our KN95 masks. Having reliable protection on hand can certainly provide peace of mind, and we're pleased to know you feel prepared and confident in the quality of our products.
Thank you for choosing WellBefore!
I like that I am getting the best…
I like that I am getting the best quality masks at a fair price
2026年6月1日
自発的なレビュー
WellBefore からの回答
Thank you for your review!
We're delighted to hear that you value the quality of our masks and feel they offer great value at a fair price. Providing reliable, high-quality products at an affordable cost is something we strive for every day.
Thank you for choosing WellBefore!
Four years illness-free with Wellbefore Kids' masks
My child has been wearing Wellbefore masks for the last four years. I have to say, these masks work! She has not been sick with any illnesses during that entire time. We aren't isolated; she has worn these masks to regular kung fu classes, grocery stores, malls, libraries, zoos, community fairs, playdates, birthday parties, museums, and so many other destinations. Combined with conscientious hand hygiene, our family has avoided all COVID, colds, flu, and other infectious illnesses since 2020. With family members struggling with chronic disabilities, we appreciate that we can avoid layering on further symptoms through preventable illnesses. Thanks for providing high-quality kids' masks that let us live our lives more freely and safely.
2026年6月1日
自発的なレビュー
WellBefore からの回答
Thank you for sharing your experience with us!
We're honored to have been a part of your family's journey over the past four years. It's wonderful to hear that our kids' masks have provided the comfort and confidence your child needs to participate in everyday activities while helping your family feel more protected. We truly appreciate your trust in WellBefore and are grateful for your kind words about the quality of our products.
Thank you for being a valued customer and for choosing WellBefore!
Products and people you can trust
I really believe in the wellness products I order from this fantastic company. I trust my health to them, and I’ve done the research.
2026年6月1日
自発的なレビュー
WellBefore からの回答
Thank you for your kind words and for placing your trust in WellBefore.
We're truly glad to hear that you feel confident in the quality of our wellness products and that your research has led you to choose us. Your trust means a great deal to us, and we're committed to continuing to provide products that meet the highest standards of quality and reliability.
We appreciate your support and look forward to serving you again!
Stop using AI
Please stop using AI to promote your products. It is a wast of resources (mainly water). It steals art for independent artists. It causes pollution and affects the air and water quality of people living near data centers, which is ironic bc those have negative health effects, the very ones you are trying to help prevent with your masks and other PPE. So yeah love your masks but I don't want to keep buying them if you keep using AI all the time.
2026年6月1日
自発的なレビュー
WellBefore からの回答
Thank you for your honest feedback and for still recognizing the quality of our masks.
We understand and respect your concerns regarding the use of AI and its broader environmental and ethical impact. This is important feedback, and we’ll make sure it’s shared with our team as part of ongoing improvements in how we communicate and operate.
We truly appreciate your support and your thoughtful perspective. Thank you again for taking the time to share your experience with us.
The products are well made
2026年1月1日
自発的なレビュー
WellBefore からの回答
Thank you for your feedback!
We're glad to hear that you're happy with the quality and craftsmanship of our products. We truly appreciate your support and are pleased to know our products are meeting your expectations.
Thank you for choosing WellBefore!
WellBefore has earned my trust
WellBefore has earned my trust. I started purchasing masks from them during the COVID epidemic. When they developed the 3D masks I tried them and have stuck with them ever since. They are adjustable for over the ears and over the nose. Very comfortable!!! Now they come in many colors as well. Highly recommend this company and their masks
2026年5月31日
自発的なレビュー
WellBefore からの回答
Thank you so much for your thoughtful review!
We're truly grateful for your trust and continued support since the COVID pandemic. It’s wonderful to hear that our 3D masks have worked well for you and that you appreciate the adjustable fit, comfort, and color options.
Your recommendation means a lot to us, and we’re glad to have you as part of the WellBefore community!
The masks I bought from your company…
The masks I bought from your company were great during the height of the pandemic. I know use disposable paper masks. However, if stronger masks are needed in the future, I will again order from your company,
2026年6月1日
自発的なレビュー
WellBefore からの回答
Thank you for your review!
We're glad to hear that our masks served you well during the height of the pandemic. We appreciate your trust in WellBefore, and it means a lot to know you would consider us again if higher protection is needed in the future.
Thank you for your support!
Excellent source of KN95 masks and other protective gear.
We found you during the pandemic, and I've been so happy that we did! Your KN95 masks come in multiple great colors, and different designs that match the needs of each member of our family. Your prices are excellent, and service is very fast.
We continue to use KN 95 masks when in crowded public spaces, and have recommended your company to others many times.
2026年6月1日
自発的なレビュー
WellBefore からの回答
Thank you for your thoughtful review!
We’re truly glad you found us during the pandemic and that our KN95 masks have continued to meet your family’s needs. It’s great to hear you appreciate the variety of colors and designs, as well as our pricing and fast service.
We’re especially grateful for your recommendations and continued trust in WellBefore for protection in crowded spaces.
Thank you for your support!
Great customer service
Great customer service! Resolved my issue quickly and completely. Thank you!
2026年5月1日
自発的なレビュー
WellBefore からの回答
Thank you for your kind feedback!
We're glad to hear that our team was able to resolve your issue quickly and completely. Providing helpful and efficient customer service is always our priority, and it's great to know we met your expectations.
We truly appreciate your support!
nice quality and good service.
I appreciate the quality of the individually wrapped KN95 masks. They fit nice and snug like they should. Orders are shipped and arrive on schedule.
2025年11月1日
自発的なレビュー
WellBefore からの回答
Thank you for your feedback!
We're glad to hear you're satisfied with the quality of our individually wrapped KN95 masks and that they provide a secure, comfortable fit. It's also great to know your orders are arriving on time as expected.
We truly appreciate your support and kind words!
My household relies on WellBefore masks…
My household relies on WellBefore masks on a daily basis, and they’re so cute and comfortable!
2026年6月1日
自発的なレビュー
WellBefore からの回答
Thank you for your kind review!
We're so happy to hear that your household relies on WellBefore masks and that you find them both comfortable and cute. It means a lot to us to be part of your daily routine.
We truly appreciate your support!
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