There was an issue with Amazon's delivering the wrong package and when I enquired about it with your customer service the response was very quick. (Amazon refunded me) When I re-ordered the product,... もっと見る
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レビュアーのコメントを見てみましょう
These masks are a great replacement for some that I used during the pandemic that were authorized for use only during that time. I never got covid then, and since I've been using Kn95 masks from Wel... もっと見る
企業が回答しました
Great products and even better customer service! Super helpful in finding a solution for too big masks on my little head! This is my go-to for masks, options on styles, colors and fits - recommend wit... もっと見る
企業が回答しました
Most comfortable and reliable mask I’ve found. Products always arrive as expected. Shipping price for Hawaii is not cheap, at 11.99 for 20-30 masks. But the quality, comfort, and reliability to have a... もっと見る
企業が回答しました
企業情報
当該企業による記述
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
連絡先
2250 Morgan Parkway Suite #100, 75234, Farmers Branch, 米国
- (214) 416-9009
- support@wellbefore.com
- wellbefore.com
4.5
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Safe and Fashionable Masks
Love the well-made, protective KN94s we can get here - different sizes, different designs, different colors, reasonable prices. This is our go to site!
2025年10月27日
自発的なレビュー
WellBefore からの回答
Thank you for your wonderful review!
We're so glad to hear that you're happy with the quality, protection, and variety of our KN94 masks, including the different sizes, designs, and colors. It's great to know we’re your go-to source and that you find our products both safe and reasonably priced.
We truly appreciate your continued support!
A Pleasure Working with WellBefore
Working with Basit was smooth, efficient and courteous. All questions were answered and feedback provided in a timely manner.
It was definitely a pleasure working with WellBefore.
2026年5月19日
自発的なレビュー
WellBefore からの回答
Thank you so much for your thoughtful review. We’re really glad to hear that your experience with Basit and the WellBefore team was smooth and efficient, and that all your questions were handled promptly. We truly appreciate your kind words and support, and it was a pleasure assisting you as well.
Quick response and very helpful
Quick response and very helpful. Was quick to solve my concern
2026年5月19日
自発的なレビュー
WellBefore からの回答
Thank you so much for your kind words. We’re really glad we could help resolve your concern quickly and make the process easier for you. Your support means a lot to us and we truly appreciate you taking the time to share your experience.
My experience was a pleasant one
My experience was a pleasant one
Nice staff, who assist you with any questions
2026年5月14日
自発的なレビュー
WellBefore からの回答
Thank you so much for your kind words! We’re very happy to hear that you had a pleasant experience with us. Our team truly appreciates your feedback, and we’re always here to assist with any questions or concerns. Thank you again for your support!
I paid for expedited shipping because I…
I paid for expedited shipping because I needed a brace for my hand that was nearly operated on four days ago by I don’t have confirmation of shipping and I’m told it’s gonna take another week to get the product I ordered. Very disappointed and how they manipulated and misled me as a customer.
2026年5月12日
自発的なレビュー
WellBefore からの回答
Hi Deana, we're glad we were able to resolve this for you. If your experience has since improved, we'd appreciate it if you updated your review. Thank you!"
WellBefore からの回答
Thank you so much for the lovely feedback, we really appreciate it.
We are glad to hear your order arrived quickly and that you are happy with the product.
If you ever need anything, we are always here to help.
Great customer service & fast shipping!
2026年4月22日
WellBefore からの回答
Thank you so much for your five star review and kind words!
We’re thrilled to hear you had a great experience with both our customer service and shipping. It truly means a lot to our team, and we’re so glad we could meet your expectations.
We appreciate your support and look forward to serving you again in the future!
The bottles of eye drops arrived…
The bottles of eye drops arrived quickly and well packaged. It was exactly the product I wanted.
2026年4月22日
WellBefore からの回答
Thank you so much for your five star review!
We’re so glad to hear your order arrived promptly and in great condition, and that it was exactly what you were looking for. It means a lot to us to know we delivered a smooth experience.
We appreciate your support and hope to serve you again soon!
Excellent company
Excellent company. Great quality masks. Love the variety of styles, sizes, and colors! This has become my go-to mask brand!
2025年12月16日
WellBefore からの回答
Thank you so much for your wonderful feedback.
We’re really happy to hear you’re enjoying the quality, variety, and fit of the masks, and that we’ve become your go-to brand. That truly means a lot to us.
We appreciate your support and look forward to serving you again anytime you need us.
The representative was so helpful and…
The representative was so helpful and responsive and got my issue fixed quickly.
2026年4月24日
自発的なレビュー
WellBefore からの回答
Thank you so much for your kind words.
We’re really glad to hear your issue was resolved quickly and that you had a positive experience with our support team. That means a lot to us.
We appreciate you taking the time to share this feedback, and we’re always here if you need anything in the future.
WellBefore からの回答
Thank you so much for your kind feedback.
We’re really happy to hear that you consistently have a great experience with our customer service team. Providing friendly and prompt support is something we truly care about, and it means a lot to know it’s making a difference for you.
We appreciate your support and look forward to helping you again anytime you need us.
Great quality products at a great…
Great quality products at a great price. Customer service is always responsive, friendly, and efficient.
2026年4月21日
自発的なレビュー
WellBefore からの回答
Thank you so much for your kind words.
We’re really happy to hear you’re enjoying both the product quality and your experience with our customer service team. Your support truly means a lot to us, and we’re always here whenever you need help.
This is the BeSt smelling perfume!
This is the BeSt smelling perfume. It’s hard to choose my favorite, but I love the sophisticated classic scent of 1928. 🖤 The customer service is excellent as well since I had trouble getting my discount code. They were so quick at getting it to me!
2026年4月19日
自発的なレビュー
WellBefore からの回答
Thank you so much for your appreciative words. It truly means the world to us that you love 1928 and appreciate its sophisticated, classic scent. Knowing it stands out for you makes us so happy.
We are also glad we could quickly sort out the discount code for you. Making sure you have a smooth and enjoyable experience is always our priority.
Thank you again for your support and for being part of our communi
DeRoyal Abdominal Binder...pressing to change review via Umer
I initially provided a five-star rating on TrustPilot, detailing the reasons for my assessment. Subsequently, Umer contacted me, pressuring me to alter my rating. It appears there was an oversight regarding the distribution of two distinct review requests. As previously communicated regarding my purchasing intentions, I will not be making any future acquisitions.
2026年4月8日
自発的なレビュー
WellBefore からの回答
We’re very sorry to hear about your experience and any frustration this situation may have caused. That was never our intention, and we sincerely apologize for how the follow-up was perceived.
We always aim to support our customers and ensure their concerns are properly addressed, but we understand this interaction did not meet your expectations. Your feedback is taken very seriously and will be reviewed by our team.
We truly appreciate you taking the time to share your experience with us.
I’ve had a positive experience with this company and they answer your e-mails promptly and are very helpful with any issues that you have.
I’ve had a positive experience with
2026年4月9日
自発的なレビュー
WellBefore からの回答
Thank you so much for amazing review! We truly appreciate you taking the time to share your experience with us. It means a lot to hear that our team has been responsive and helpful—we always strive to provide the best possible support.
If you ever need anything in the future, please don’t hesitate to reach out. We’re always here for you!
Received great service support
Received great service support while shopping and checking out
2026年3月25日
WellBefore からの回答
Thank you so much for your kind words. We’re really happy to hear you had a great experience with our support team while shopping and checking out.
We truly appreciate you taking the time to share this with us.
If you ever need anything, we’re always here to help.
WellBefore からの回答
Thank you so much for your kind words! 💛
We’re thrilled to hear that we were able to provide such a wonderful experience. We’ll be sure to keep assisting you the same way.
We truly appreciate your support and are always here if you need anything.
Sample pack variety is lacking
The mask sample packs would be way more useful if they had more types of masks per pack rather than a 2-3 mask types with a couple colors of each. Especially considering the sample packs are so frequently sold out. It is nice to be able to try a couple sizes per sample pack though.
2025年12月30日
WellBefore からの回答
Thank you for your thoughtful feedback and for your kind review — we really appreciate it! 💛
We understand your point about the sample pack variety, and that’s incredibly helpful insight. Expanding the range of mask types within each pack is a great suggestion, especially to make them more useful when they’re back in stock.
We’re glad to hear that the ability to try different sizes has still been helpful, and we’ll be sure to share your feedback with our team as we continue improving our sample packs.
Thanks again for taking the time to share your experience — it truly helps us do better!
Fariha was wonderful
2026年4月6日
自発的なレビュー
WellBefore からの回答
Thank you so much for your kind words! 💛
We’re thrilled to hear that Fariha was able to provide such a wonderful experience. We’ll be sure to share your feedback with her — it will absolutely make her day!
We truly appreciate your support and are always here if you need anything 😊
YES!
The masks are excellent quality, fit my small face, great value, and are comfortable. Everyone I've spoken with is absolutely lovely. As someone who has had cfs/me for 21 years, the KN95 3D Pros in small are my go to masks. I have a very small face, and I cannot wait until they come in more colors (hot pink. please hot pink, also light blue/mint)
2026年4月6日
自発的なレビュー
WellBefore からの回答
Thank you so much for your wonderful review! 💛
We’re absolutely thrilled to hear that the KN95 3D Pro masks have been such a great fit for you — especially knowing how important comfort and sizing are. It truly means a lot to us that they’ve become your go-to masks, and we’re so glad our team has made your experience a positive one as well.
We also love your color suggestions — hot pink, light blue, and mint sound amazing! We’ll be sure to share this feedback with our product team.
Thank you again for your support and for being part of our community — we’re always here for you!
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