Wendy Wu Tours レビュー 

Wendy Wu Tours からの回答

2026年4月15日

Thank you so much for your lovely 5‑star review! We’re delighted to hear that your first experience of an organised tour not only met but exceeded your expectations.

It’s wonderful to know you felt so well looked after and that everything ran smoothly. Frankie will be especially pleased to hear your kind words — she’s a fantastic tour leader, and we’re glad she helped make your journey such a positive and memorable one.

We’re also really pleased you would recommend Wendy Wu Tours to solo travellers. Our tours are designed to be welcoming, inclusive and well‑organised, so it’s great to hear you felt this.

Thank you again for sharing your experience. We hope this is the first of many adventures with Wendy Wu Tours!

Wendy Wu Tours からの回答

2026年4月15日

Thank you so much for sharing this fantastic 5‑star review! We’re absolutely delighted to hear what an incredible experience you had on In Pursuit of Pandas.

It’s wonderful to know that Sophie made such a lasting impression and shared her passion for China so enthusiastically. She really is a great National Guide, and we’re thrilled that her care, knowledge and dedication helped make your journey so memorable. We’ll be sure to pass your lovely comments on to her.

It’s great to know the accommodation, food and itinerary all lived up to expectations, and that the local guides played their part in bringing each destination to life.

Thank you again for your high recommendation of Sophie, the local guides and Wendy Wu Tours.

We truly appreciate your feedback and hope to welcome you back on another unforgettable adventure in the future.

Wendy Wu Tours からの回答

2026年4月15日

Thank you for taking the time to share your honest feedback. We’re genuinely sorry to hear that your Morocco tour did not meet your expectations and that several aspects of the experience were disappointing for you.

We’re pleased to hear that you enjoyed travelling with your guide and fellow group members, but we fully acknowledge your concerns regarding accommodation standards, food quality and the long travel days. Morocco is a vast country, and whilst journey times are clearly outlined as part of the itinerary due to the distances involved, we understand that this can feel particularly challenging when combined with other elements that did not meet expectations.

We’re also sorry to hear that you were unwell during the tour. While illness can unfortunately occur when travelling anywhere, particularly when experiencing new cuisines and climates, we appreciate how much this can impact overall enjoyment.

Regarding accommodation, our intention is always to balance local character, location and comfort. Feedback such as yours is shared directly with our product and operations teams and reviewed with our local partners to ensure standards remain appropriate and aligned with what we advertise. If hotels fall short on standards and our expectations we do not hesitate in making changes and remove hotels from our itineraries.

We understand that Morocco may not resonate with every traveller, and we appreciate your balanced acknowledgement of this being a personal aspect of the experience. That said, we regret that other factors compounded this for you and resulted in such a disappointing holiday.

Thank you again for sharing your perspective but we would have welcomed being made aware of your concerns to enable us to rectify this. If you would like to discuss this further please get in touch at customer@wendywutours.co.uk

Wendy Wu Tours からの回答

2026年4月15日

Thank you so much for your wonderful 5‑star review! We’re absolutely delighted to hear how much you enjoyed your Beijing and Xi’an tour and that your experience with Wendy Wu Tours was such a positive one.

It’s lovely to hear how warmly you were welcomed on arrival in Beijing and how well looked after you felt throughout the journey. Addison will be thrilled to read your kind words — he is a fantastic guide, and we’re so pleased his organisation, care and ability to bring the group together helped make your time in China so memorable.

Thank you also for recommending Wendy Wu Tours so highly.
We truly appreciate you taking the time to share your feedback and hope to welcome you back on another adventure in the future.

Wendy Wu Tours からの回答

2026年4月15日

Thank you so much for your fantastic 5‑star review! We’re absolutely delighted to hear what an incredible experience you had on your week‑long land tour in China.

Your kind words about Betty will mean so much to her. She is a great guide, and we’re thrilled to hear how her professionalism, organisation and genuine care helped make your journey so unforgettable. We’ll be sure to pass on your praise to Betty.

Thank you again for taking the time to share your experience, and we hope to welcome you back on another adventure in the future.

Wendy Wu Tours からの回答

2026年4月15日

Thank you so much for this fantastic 5‑star review! We’re absolutely delighted to hear what a wonderful experience you had in China.

It’s truly lovely to read your praise for Addison, this is exactly the qualities we value in our guides — and we’re so pleased you felt so well looked after.

We’re also delighted to hear that the extent and quality of the tours exceeded your expectations.

Thank you for recommending Wendy Wu Tours so highly, and especially for highlighting Addison as part of what made your trip so special.

We really appreciate you taking the time to share your experience and hope to welcome you back on another unforgettable adventure.

Wendy Wu Tours からの回答

2026年4月15日

Thank you so much for your wonderful 5‑star review!
We’re delighted to hear what an unforgettable experience you had travelling through India.

Seeing a tiger in Ranthambhore National Park really is a special moment, and we’re thrilled that it was a highlight of your journey. It’s also great to know that the organisation of the tour helped make your trip feel stress‑free and enjoyable, and that your guide’s knowledge, friendliness and fascinating insights added so much to your experience.

India is certainly vibrant, busy and full of contrasts, so we really appreciate your balanced reflections — and we’re so pleased that, despite the heat and energy of the streets, the overall experience was such a memorable one.

Thank you again for recommending both India and Wendy Wu Tours. We hope to welcome you back on another adventure in the future.

Wendy Wu Tours からの回答

2026年4月1日

Thank you so much for your wonderful 5‑star review! We’re absolutely delighted to hear that your holiday to Vietnam exceeded your expectations.

It’s fantastic to know you enjoyed such a rich mix of experiences — from the vibrant streets of Hanoi and Ho Chi Minh City to the stunning beauty of Ha Long Bay and the magic of the lanterns in Hoi An. Vietnam truly has a special charm, and we’re so pleased these moments created lasting memories for you both.

We’re also thrilled that the food, culture, and warm hospitality of the Vietnamese people helped make your trip even more memorable. It means a lot to us to know your time away was so enjoyable.

Thank you again for choosing to travel with us. We’d be delighted to help you plan your next adventure when the time comes!

Wendy Wu Tours からの回答

2026年4月1日

Thank you so much for your 5‑star review! We’re delighted to hear that your experience matched the great things you’d heard about us.
It’s wonderful to know that the tour ran precisely as planned and that the small group size helped create such an enjoyable experience for everyone — especially with guests joining from around the world. Creating seamless, well‑coordinated journeys is something we take great pride in, so your feedback truly means a lot.

Thank you again for choosing to travel with Wendy Wu Tours.

We’d be thrilled to welcome you on another adventure in the future!

Wendy Wu Tours からの回答

2026年4月1日

Thank you so much for your brilliant 5‑star review! We’re delighted to hear that you loved exploring the country and its cities with us.

It’s wonderful to know that your guide made such a positive impact — sharing practical tips and bringing each place to life through their stories really does make all the difference. We’re also so pleased that every detail felt well taken care of and that you enjoyed being part of a great group of fellow travellers.

Thank you again for choosing to travel with us.

We hope to welcome you on another adventure soon!

Wendy Wu Tours からの回答

2026年4月1日

Thank you so much for your wonderful 5‑star review! We’re absolutely thrilled to hear that your Highlights of Sri Lanka tour exceeded expectations.

It’s fantastic to know you enjoyed such a perfect mix of culture, wildlife, and of course those unforgettable encounters with elephants. We’re delighted that AJ made such a positive difference to your experience — our guides are so passionate about showcasing the beauty and heritage of Sri Lanka, and he’ll be over the moon to hear your kind words.

We’re also honoured that this was your second trip with us, and even happier to know it won’t be the last. Your comments about our organisation and attention to detail truly mean a lot to the whole team. We are delighted that you have now moved up to a Silver member in our loyalty club and can take advantage of a better discount on your next trip booked.

Thank you again for travelling with Wendy Wu Tours.

We can’t wait to help you plan your next adventure!

Wendy Wu Tours からの回答

2026年4月1日

Thank you for taking the time to share your feedback. We’re very sorry to hear that parts of your tour didn’t meet your expectations, and we truly appreciate the opportunity to learn from your experience.

We’re disappointed that some of the hotels in Vietnam fell short for you, especially as you were pleased with the standards in Cambodia. We work hard to ensure consistency across all destinations, so your comments will be shared with our product team for review.

We also understand your concerns about the amount of time spent travelling by coach. We aim to balance comfort, logistics, and itinerary highlights, but we appreciate that different travellers have different preferences, and your suggestion about night trains is helpful.

Regarding the comments made by the local representative, we’re very sorry to hear this left you feeling uncomfortable. This is not the experience we want for our customers, and we will investigate this further with our in‑destination team to ensure our guides uphold the high standards of professionalism and sensitivity that we expect.
We really do value your feedback, thank you for taking the time to provide this.

Wendy Wu Tours からの回答

2026年4月1日

Thank you so much for your fantastic 5‑star review! It’s wonderful to hear how much you enjoyed your 16‑day journey through Vietnam, and we’re thrilled that the experience has been so memorable as you continue on to Cambodia.

We’re especially delighted to hear such lovely feedback about Lap. His thoughtful insights, humour, and care for the group make him a truly special guide, and he will be over the moon to know how much you appreciated his efforts — from the cultural stories to the early‑morning tai chi sessions!

Your highlights paint such a vivid picture — from cycling in Hue and riding vespas in Saigon, to the peaceful scenery of the northern highlands, the beauty of Halong Bay, and the charm of Hoi An. It’s fantastic that the mix of activities, pacing, and varied experiences helped you see Vietnam from so many angles.

We’re also glad you enjoyed the hotels, especially the Little Residence, and that the food, set menus, and overall organisation added to your experience. Thank you for sharing such helpful tips for future travellers too.

A huge thank you from all of us for choosing to travel with Wendy Wu Tours. We hope the next leg of your adventure in Cambodia is just as incredible!

Wendy Wu Tours からの回答

2026年4月1日

Thank you so much for your wonderful 5‑star review! We’re delighted to hear that you had such a fantastic time touring southern India.
It’s great to know that the organisation, hotel stays, excursions, and transport all contributed to a smooth and enjoyable experience. We’re also really pleased that our team could support you so quickly and effectively during the unexpected flight cancellation. Keeping you informed and well‑looked‑after is always our priority, and we’re glad we could help minimise the disruption.

Thank you again for choosing to travel with Wendy Wu Tours.
We hope to welcome you on another adventure very soon!

Wendy Wu Tours からの回答

2026年4月1日

Thank you so much for your wonderful 5‑star review! We’re delighted to hear that the China section of your China & Japan tour has been perfect in every way.

It’s fantastic to know you enjoyed the hotels, restaurants, and incredible sights — and we’re especially pleased that Andy made such a positive impact on your experience. His dedication to timing your visits around crowds and weather, and ensuring everything ran smoothly, truly reflects the care and passion he puts into every tour. We’ll be sure to pass on your kind words to him, as well as to David, Shirley, Choi, and our brilliant coach drivers.
Hearing that your trip has been “pure quality” and has given you lifelong happy memories means so much to us.

Thank you for recommending Wendy Wu Tours so highly.

We hope you enjoy the Japan leg of your journey just as much — and we’d be honoured to welcome you on another adventure in the future.

Wendy Wu Tours からの回答

2026年4月1日

Thank you so much for your fantastic 5‑star review! We’re absolutely delighted to hear how much you enjoyed your Wendy Wu tour in China.

It’s wonderful to know that the itinerary showcased the very best sights for first‑time visitors — and even more special to hear how much Andy enhanced your experience. His ability to make each day unique, enjoyable, and perfectly timed so you never felt you were waiting around truly reflects his passion and dedication as a guide. He will be thrilled to receive your kind words.

Thank you again for choosing to travel with us. We’d love to welcome you on another adventure soon.

Wendy Wu Tours からの回答

2026年4月1日

Thank you so much for your wonderful 5‑star review! We’re delighted to hear that you had such an excellent experience on your tour of China.

It’s fantastic to know that Andy made everything run like clockwork. His attention to detail and dedication to creating smooth, memorable days are qualities we value greatly, and he’ll be thrilled to hear your kind words. We’re also pleased that the selection of places you visited gave you such a great flavour of China — along with excellent hotels, food, and activities throughout.

Thank you again for choosing to travel with us. We hope to welcome you on another adventure soon!

Wendy Wu Tours からの回答

2026年4月1日

Thank you so much for your exceptional 5‑star review! We’re absolutely delighted to hear how unforgettable your trip to China was.

Your kind words about Andy truly mean a lot. His passion, deep knowledge, and commitment to caring for every guest are exactly what make him such an outstanding guide. We’re thrilled to hear that his organisation and attention to detail made such a difference — especially in helping your group stay ahead of the crowds and enjoy each sight at its very best. Creating that perfect balance of professionalism, friendliness and genuine care is something he prides himself on, and he will be over the moon to read your feedback.

Thank you again for sharing your experience and for recommending Andy so highly. He is indeed a credit to Wendy Wu Tours, and we’re so pleased he helped make your journey one to remember.

Wendy Wu Tours からの回答

2026年4月1日

Thank you so much for your lovely 5‑star review! We’re delighted to hear that you had such a wonderful experience.

It’s fantastic to know that Andy looked after you so well and that you felt safe, supported and happy throughout your trip. He truly is dedicated to giving every guest the best possible experience, and your kind words will mean a great deal to him.

Thank you again for choosing to travel with Wendy Wu Tours — we hope to welcome you on another adventure soon!

Wendy Wu Tours からの回答

2026年4月1日

Thank you so much for your lovely 5‑star review! We’re delighted to hear that you had such an excellent tour.

It’s wonderful to know that your tour leader was both knowledgeable and caring — the perfect combination for creating a memorable and enjoyable experience. We’re also pleased that the itinerary gave you plenty to see and discover throughout your holiday.

Thank you again for choosing to travel with us.
We hope to welcome you on another adventure soon!