WeShare Health レビュー 

Admittedly, at first, trying to call UHSM via 800# was incredibly frustrating. Called 3 times, on hold for 30-40mins, never got through. Sent emails (had 2 seperate issues to cover) explaning my needs and expressing my frustration. Recv'd call from Antionette today, took care of both issues on the same call. She was awesome. She had to actually make a few calls herself to different depts but called me back within 5 mins to confirm resolution to both issues. Now, I am very happy. The majority of the the time (95%) when i talk to a rep, the service is great. But, getting to a live rep is a real BIG ISSUE. The hold times of 30-40+mins is insanely maddening. This is mostly for upper mgt, they need to staff more reps, especially during peak times of the day.

I had to have emergency surgery while on vacation, which was my first experience with the WeShare Health team. Being new to this I was a bit confused on the billing and my responsibility so I called and spoke with Lorraine from Customer Service - she was an absolute GEM! She was very helpful and patient, taking the time to answer all of my questions thoroughly. Everyone on the Customer Service team has been incredibly nice, professional and helpful, which has made this experience so much less stressful!

Very helpful with hospital and always polite

Very helpful called all the doctors for me and very nice

Very professional and helpful with everything.

Today Margo from UHSM called in response to an email I sent with several problems I've been having with claims. Many of which have been beyond stressful.
Margo was excellent at first giving sympathetic apologies for what we've gone through the past several months.
She was very thorough in walking me through the issues and giving a resolution in getting results and answers we needed! She made me feel like we were going in the right direction to get resolutions with providers and my medical bills with the help of UHSM.
Still praying for good outcome. Margo was extremely helpful and kind!!

Don took his time to help me ...even as I was away from the actual bill. He explained the process and was very thorough

Don answered all of my many questions and spent nearly an hour on the phone working with me! Wonderful service, very pleasant and I am glad we got all my questions sorted!

I always have such a positive experience with this company, but one person in particular, Raquel, took time to answer every single question I had about my coverage and helping me to locate in network providers. She had me stay on the phone to verify that the providers accepted our insurance and went above and beyond to assist me. I truly appreciate the level of care she showed to help me navigate this sometimes very confusing world of insurance. Thank you!

Pheenix has been a lifesaver as a transition into a single mom with two kids. I am so happy with all that she has done for me

Don was patient and thorough and knowledgeable on every topic discussed.
He is a excellent ambassador for your company.

The representative I spoke with was very helpful and pleasant.

I spoke With Monica this morning and she took a lot of time helping me! I’m so appreciative of her! Thank you so much

Sheila was helpful and provided next steps for my billing issues. I’ve had a lot of back and forth phone calls between hospital and medishare but I finally feel like we’re getting somewhere. She took the time to listen to my complicated case and direct me on what to do next.

Raymond Hertenstein is an excellent account executive and was very patient and helpful with our first time experience with WeShare. He answered all of our questions and navigated us through the health care process with care. Thank you Raymond!

I had a call with Shamia today and she was excellent. She answered all of my questions in a timely manner and made sure I understood everything that was going on. She is what makes we share great, give her a raise!

Don actually helped me understand the steps a little bit easier and to help me with getting some information from the hospital.

Don did a great job in answer my questions. He was very helpful

I had a couple of issues that I needed and Robyn stayed on the phone with me for over an hour answering all my questions. She was delightful professional and I have the full confidence that my surgery will be able to get done now..