West Coast Shaving レビュー 3,911

TrustScore 5段階評価の1

1.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I was about to make an order from this company but saw the abundant poor reviews and decided against it. I like to do business with highly rated companies.

5つ星のうち1の評価

still haven't received my product after 17 days... Despite 2 different times of me contacting west coast shaving, the two tracking numbers for my two orders still aren't working (the two tracking co... もっと見る

5つ星のうち1の評価

It's been 29 days since I ordered some simple shaving cream. I have no tracking number. Nobody answers their customer service line it's just constantly busy. Not sure if I'll ever get my order. Wor... もっと見る

5つ星のうち1の評価

Terrible company. Ordered a full shaving kit for my husband as a gift. The package never arrived after 2 weeks, so I submitted a contact form 3 separate times through their website asking what had hap... もっと見る

企業情報

  1. 理髪用品店
  2. 薬局

さまざまな外部ソースから提供された情報

West Coast Shaving is dedicated to providing the finest in mens grooming products available today. Our specialty is wet shaving, encompassing the best of the past and present. If it doesn't perform, we won't carry it. Our goal is customer satisfaction through superior service, a safe shopping experience, and a great selection at fantastic prices. West Coast Shaving has been a favorite destination for wet shavers since 2007.


連絡先

1.2

ひどい

TrustScore 5段階評価の1

3911件のレビュー

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ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

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5つ星のうち5の評価

Great price for well rated wet shave brush.

I am fairly new to the wet shave scene and I am graduating from the "starter" kit items. I needed a brush to replace the kit one whose bristles were winding up on my face. This one is reasonably priced and received great reviews. It is a bit stiff now, but hopefully will soften over use. It picks up a good lather. This was delivered quickly and a tracking number was given. Great experience, thank you.

2014年9月15日
自発的なレビュー
5つ星のうち4の評価

The best selection for shaving supplies.

Great products at great prices. The shipping and handling was more than expected and a little on the hefty side for the amount of product I ordered. None the less west coast shaving is my go to for shaving supplies

2014年9月15日
自発的なレビュー
West Coast Shaving ロゴ

West Coast Shaving からの回答

Hi Adam,

Thank you for taking the time to write us a review! I am glad to hear that you were able to find some of your necessities for shaving on our site! We try to have a large variety of products at competitive prices and are very transparent with our shipping costs, passing along the contracted rate directly to our customers. If you ever have any questions, feel free to contact us. Have a great day!

5つ星のうち4の評価

Great product range and good online shopping experience

Decided to get my wet shave starter (returnee?) kit - DE razor, brush, soap, sampler blade pack - from West Coast Shaving after reading positive feedback online. Was impressed by their website and their product range. Ordering process was quick and efficient, and delivery time thereafter was well within acceptable limits (3 business days to Houston, TX).

2014年9月14日
自発的なレビュー
West Coast Shaving ロゴ

West Coast Shaving からの回答

Hi Keith,

Thank you for taking the time to write us a review. I am glad to hear you were pleased with your experience and I hope we will continue to earn your business in the future! Have a great day! -Kim

5つ星のうち5の評価

Bay Rum is Hot and Sexy

After ordering Bay Rum from another web site provider who couldn't deliver I found Bay Rum on West Coast Shaving. I bought this for my boyfriend and I love the smell (oh he likes it too). Delivery just took a few days and I'm so happy with my purchase.

2014年9月14日
自発的なレビュー
5つ星のうち5の評価

Great products, great prices

They have everything that you need for shaving the right way - from shAving soaps, creams, brushes and all at great prices. I would recommend West Coast Shaving to anyone from a shaving connaseur to a novice in the world of wet shaving.

2014年9月13日
自発的なレビュー
5つ星のうち5の評価

Wow! Clean Cut

I was watching a t.v. show called I want that' when I saw this product. My wife said no way would it work. I bought it anyway and Wow what a great idea.Perfect cut, nice and straight.....We love it ! Thank you for a great idea and product. I now will call my son and spread the word !!!

2014年9月13日
自発的なレビュー
5つ星のうち2の評価

Be careful, all may not be as it appears

What you see is not necessarily what you get - even when they seem to go out of their way to specify a very particular version, or run of an item. Take nothing for granted and ask befor you buy. Also, when I went back to make sure of what I'd ordered (since it was not what I'd received) I saw that I'd apparently made the mistake of placing an order for 10 packs of "10 each" totaling 100, when there was a separate listing elsewhere for ordering 1 pack/group of "100 each". I paid 40% more for this oversight. Again, double check & then verify here.

Shipping is fast though..

Response:

My first two lines refer to the fact that the image of the item you show, may not be what you are actually selling - something I explained in our email exchange after the sale. BTW, I did not ask to participate in this review process - you asked me. So far as the refund, had I been looking for a refund I'd have pursued it in the aforementioned email exchange, not here. Tell me how you'd like to handle it, and I will happily refund your refund.

2014年9月13日
自発的なレビュー
West Coast Shaving ロゴ

West Coast Shaving からの回答

Hi Scott, thanks for shopping with us and taking the time to review our store. We value our customer feedback immensely and take it very seriously. I'm not exactly what you're saying with your first two lines. We list both individual packs of blades and then in bulk with discount. I did check your order and see you ordered 10x of the individual packs. I happily was entering a refund for the different and hit the wrong button and refunded your entire order. My fault, so you get your order for free. In the future, if you ever see an issue or discrepancy, just give us a call or email and we'll be thrilled to help resolve it immediately. We don't want to overcharge anyone just like we wouldn't want to be overcharged. Please let me know if there is anything else we can do to help.

Update: Thanks for the clarification on your issue. Now I understand. As explained in the email conversation, these are in fact the blades you purchased. The manufacturer has continually changed the packaging over time, and often too fast for us to keep up with new photos. They have been repackaged for a variety of markets, including the UK per the version you ordered, with different versions for each. We have been experts in the red Personna blades since before most people ever heard of them. At one point we were the only seller in the US for these blades, having bought out the entire supply in existence, before they were brought back into production. They are my personal favorite and I have been using them daily since 2007. There have been slight manufacturing changes over the years, but that is normal and has affected just about all our blades. Not only is this issue extremely important for the reputation of our company, but it's extremely important for my personal reputation, being the owner of the store.

As to the refund, as I said, my mistake so no need for you to do anything. It is one of our most important policies at WCS. If we make a mistake, we absorb the cost. I know you didn't ask for a refund, but it was the right thing to do. Another important policy is that if we find a discrepancy, we fix it, regardless of if the customer noticed or not.

I do want to thank you once again for taking the time to review our store. It's through this process that we get better. If you look at the product pages for the two listings of this blade, you'll see a notice on the packaging to clarify it for future customers. Thanks for pointing this out and helping us to improve our communication.

And as always, we're always here to help if you want to discuss it further.

5つ星のうち5の評価

Great service,

I love this site they have some really great products and at great prices. Shopping and purchasing items is very easy and clear. I had great communication from them both when they receive the order and when they ship the order. Overall I highly recommend them.

My only problems were that since I qualified for free shipping I was not able to choose the method of shipping and was not indicated to me what method of shipping was being used either. This is important to me because not all companies will deliver to my house. The company that was used, turned out to be USPS. They delivered my package to the wrong place and it is only because my neighbor was honest that I got the products. As USPS would not answer their phone and talk to me about this problem even after many many attempts. This is of course in no way West Coast Shaving's fault. But I thought it was worth a mention so that they could be made aware of the issue.

2014年9月12日
自発的なレビュー
5つ星のうち5の評価

Love This Company!!

From the full selection of fine shaving supplies to the quick professional service to the timely and secure transaction.
This company exemplifies what a good online retailer should be.

2014年9月12日
自発的なレビュー

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