Westgate Resorts レビュー 677

If I could give 0 stars I would. Just took the time share tour said it would be 90 minutes and it took up four hours of our days. Most definitely not worth the free gifts. What a scam. Super uncomfortable

Westgate Resorts is a terrible company that uses aggressive sales tactics to get you to buy there timeshares. I’m 3 yrs in one and wishing to god I could get out. The only way out for me they said is I have to find someone to take over my timeshare willingly lol. I’ve made multiple phone calls to lawyers. Once I find the right one I don’t mind spending money to stick it to this company.

My father was supposed to rent a unit in this building for a one-week trip to Hawaii. While traveling with me in Vietnam, he was diagnosed with pneumonia and admitted to the hospital. His rental for this unit was booked through Westgate resorts. He was to arrive at the unit February 24th, on the 22nd of February. He was admitted to a hospital here in Vietnam with pneumonia. I was able to contact Westgate resorts on the morning of February 23rd. They informed me that since he was within the check-in window and the cancellation was taking place less than 72 hours, the best they could accommodate was to offer him one week to rebook time to stay at this location.I was told if He did not rebook a stay at the location within one week. He would forfeit the entire amount. I became upset and while. I did use foul language and told the rep on the phone I found this to be entirely unacceptable as his diagnosis of pneumonia was a completely unforeseen and uncontrollable event. I was told again he only had the one week window to rebook a stay at the property. I then tried to appeal by email showing his admission paperwork to the hospital in an email from the doctor. I was told that because of my actions they would take my 's father's money and the one week window to rebook was forfeit . While I accept that my actions were less than admirable , I would not recommend anyone to stay at this location booking through Westgate resorts as they kept $2,400 of my father's money. Their cancellation policy is completely unacceptable

I stayed at the Westgate Las Vegas Resort as part of an owners’ weekend (4 days / 3 nights), which included a required 90-minute presentation regarding a potential upgrade to my existing ownership.

Initially, the presentation was fine, and I was open to the information being shared. However, once I mentioned that I am currently in the process of purchasing a home, the concierge assisting us, Samantha, displayed a noticeable and immediate change in attitude. Despite my attempt to explain that I would be open to discussing an upgrade after closing on my home, she became dismissive and increasingly unprofessional toward both my wife and me.

During the interaction, Samantha repeatedly attempted to take paperwork out of my hands and made unwanted physical contact by grabbing my hand. When I stood up to remove myself from the situation, she continued approaching me in a manner that made me uncomfortable and felt confrontational. I ultimately had to get the attention of another employee in order to leave the area. That employee escorted me out while I explained what had occurred.

Unfortunately, the situation escalated further when Samantha approached me again, demanding a pen back. This was a standard Westgate pen, readily available throughout the resort. She then proceeded to use profanity toward me and continued to harass me before finally leaving.

I requested to speak with a manager at that time and was told that one was not available on-site. A manager did not attempt to contact me until the morning of my checkout—approximately 48 hours after the incident—at which point I was already waiting for valet service. The only request made was for me to complete a comment card, which felt dismissive given the seriousness of the situation.

As an owner with Westgate, I found this experience deeply disappointing and unacceptable. The conduct displayed during this sales presentation was aggressive, unprofessional, and crossed personal boundaries. Due to this experience, I am extremely unlikely to stay at the Westgate Las Vegas Resort again.

I believe owners and guests should be aware that when approached by staff offering a “welcome gift,” refusal may not be respected, and the interaction may become uncomfortable or confrontational.

This experience does not reflect the level of service I expect as an owner, and I hope it is addressed appropriately.

I have been a resort owner for over 10 years but unable to use the time when we needed the most. Very disappointed!

Please read this before attending a Westgate timeshare presentation. It is an enormous scam that will take up far more than the promised “90 minute” timeframe. We were trapped for over five hours!

Their sales tactics are a relentless, high pressure approach. You will be told that your time share purchase opportunity is a now or never situation. You will also be bombarded with paper drawings, numbers and empty promises, all without any time for investigation. Should you have the nerve to ask to speak privately, the sales person will hover nearby and watch you for verbal and nonverbal cues.

YOU CAN CANCEL A CONTRACT-
In the event that you find yourself pressured into a sale, be aware that at closing you will receive a back pack, which contains a tablet and also a sealed envelope in an inside pocket. The sealed envelope contains a Time Share Notice of Cancellation form, which will NOT be disclosed to you during the closing process. You should sign and date this notice of cancellation. Send a cover letter with the notice that states your intention to cancel. List the contract number, location of the timeshare and amount of down payment in the letter. Send the cover letter and signed notice of cancellation by overnight mail. The mailing address is listed on the notice of cancellation. Be sure to request a proof of delivery, so you’ll have signed verification that the documents were received.

Fall 2016
Lead to believe we were being approached to get a new unit/week when they were trying to sell foreclosed unit/weeks.

Westgate Resorts was okay. The place looked nice and had good amenities, but the experience didn’t fully live up to the hype. Staff was friendly but things could have been handled better and with a smile. Just an average stay. We ended up falling for the time share and purchasing one. They gave us a hard time to use it and for that I wouldn’t recommend West Gate. Thankfully we hired a company to get us out of the contract so we don’t have to deal with them anymore.

I stayed at the Westgate Resort for a business conference at the convention center. I spent almost all my time in the conferences and came back to my room only to sleep. I checked out of my room with no walkthrough. Two weeks later I received my credit card statement and found they charged my card a random amount of $1,500. It must have been a fraudulent transaction. I figured it was a deposit the forgot to refund. I called my CC company and filed a fraudulent claim to have it removed. After 3 months, I received notice from my CC company that the Westgate Resort reported that their "housekeeping" department discovered a broken TV and that the charge was valid for "incidentals". Now, keep in mind I don't watch TV and if I did and it wasn't working, I would have reported it to the front desk. Notwithstanding, any random charges should be verified by photos, documents, some sort of "proof" that if I was the person that allegedly damaged their TV and that the not surprisingly exact cost was the $1,500 incidental charge, someone should have notified me rather than scamming my card. I tried working with my CC company and they refused to credit me back saying that they had no grounds to do so even though I contacted their supervisors in their fraud division.
As of now, I am filing a small claims lawsuit against the Westgate Resort for a refund plus more for the trouble. Word to the wise. This resort is a TOTAL scam! It's not the first time they tried to scam my card. They tried it back in February at another conference I attended there. The only reason I booked a room there was because I could walk to the convention center. Folks, Las Vegas and always was a scamming city. I will never go back there for any conferences no matter what and look forward to keeping my money close to my side. NEVER EVER book a room at the Westgate Resort. Trust me. If you like your money, stay somewhere else. That place is literally and utterly a scamming place!

My experience with Westgate Resorts has been nothing short of a nightmare and serves as a cautionary tale about timeshare ownership. What began as a seemingly innocent offer for a gift card and free vacation in exchange for attending a brief presentation turned into a harsh, high-pressure ordeal that has caused ongoing stress and financial burden.
The sales tactics employed were deceptive from the start. What was promised as a quick lunch meeting turned into a five to six hour marathon of aggressive sales pressure. Multiple salespeople cycled through, each creating urgency and employing manipulative tactics. Despite repeatedly expressing concerns about affordability and my lack of understanding about the program, the pressure continued until I was exhausted enough to sign.
The misrepresentations didn't end with the sale. Promises made during the presentation proved false—availability I was assured of didn't exist, and "free weeks" I could supposedly gift to friends were misleading. Since purchasing, I've been bombarded with up to seven calls daily despite requesting they stop, constant emails, and additional sales pitches. The product itself is unusable for my actual travel needs and represents a financial obligation I never truly wanted or understood.
This experience epitomizes everything wrong with timeshare ownership: deceptive sales practices, high-pressure tactics, false promises, and a product that fails to deliver on what was sold. I strongly caution anyone considering a timeshare purchase to avoid this company and this industry entirely.

I recently purchased a timeshare from Westgate Resorts in Las Vegas and deeply regret this decision. What was promised as a 60-90 minute presentation turned into over five hours of high-pressure sales tactics that left us mentally exhausted and confused. Multiple sales representatives cycled through, each time, presenting different prices and packages while we repeatedly said we needed time to think. Instead, we were given just five minutes to make this major financial decision before they returned with more pressure.

The sales tactics were deliberately manipulative. They started by showing us properties we couldn't afford to make everything else seem reasonable, then wore us down with hours of back-and-forth until we were desperate to leave. We were promised this would be a property investment we could pass down to our children without costs, that we could travel anywhere anytime, and that maintenance fees would remain stable and only be due every other year. None of these promises have proven true.

The contract signing process was equally problematic. We were rushed through paperwork without proper explanation, just told to sign at the X's. Even small promises like free parking for owners turned out to be false. Looking back, I can see how every aspect was designed to confuse and pressure us into signing something we didn't fully understand. We feel deceived and taken advantage of by sales staff who made false representations about ownership, costs, and benefits. This has caused tremendous stress for our family, and I strongly caution anyone considering a timeshare purchase from Westgate to be extremely wary of the sales tactics and promises made during these presentations.

Scammers! Never do it !

Owning a Westgate Vacation Plan is a scam. The maintenance is outrageously expensive, over $1,900, and then you have to pay $700 just to reserve it. It's a total rip-off.

It is now March 2 2026 and no comments from Westgate resorts. Go on line and research. They are scammers in my opinion and the goverment should shut them down but if you follow the monet you see why.
Bought with all the lies they have given everybody else. At the time Westgate said it was a good investment. For 140 dollars you can switch to any other west gate resort with the time you have. We go through and take the old equipment out of the room and put in new every five years. Please dont get me started on the maintanence fees sky rocketing and no signs they are ever going down. I paid 24 thousand dollars for it and right now I would give my week in a two bedroom to any one who wants it for a bottle of coke to drink.

I could give 0 stars to this company and sales representative.
We spent more than 4 hours and we like how we can spend our vacation, but we said no many times cause we dont want to spend Money without a researching. But the guy push push and push and my wife start with a anxious crisis so i stand up and we still pushing.
They dont care nothing, we did not buy and they left us 20 minutes walking distance for our car.

If you do not have your ID, please do not come here to try to get drinks. They will deny it. Just go to a liquor store. We’re all the way here from Texas and I don’t have my ID. They will not take a photo for a front or back. Horrible customer service.

This was my first time coming to this resort. The hype is not all there. Spacey sleeping area. The lights was very dim in the kitchen and bathroom. Only one working elevator and you had to wait 10 or more to get on it. Over price. Will not go back.

I purchased a Westgate timeshare in 2023 based on false promises and have experienced nothing but misrepresentation and high-pressure tactics since.
Broken Promises: I was told HOA fees would be $655 annually ($1,310 every two years). Now they're charged annually and increasing dramatically. I was promised $1,500 in annual travel credits and no blackout dates - both false. When I tried booking July 4th week in 2025, I was told block-out dates prevented it, directly contradicting my original sales pitch.
High-Pressure Tactics: In April 2024, I was aggressively pressured into upgrading with claims I could rent out the unit to cover costs. In August 2024, when I tried to downgrade, I endured a 2.5-hour session where staff refused my request. Most disturbing: a rep advised me to rent the timeshare without Westgate's knowledge by booking under my name while guests paid fees - clearly unethical advice.
They pressured me to add my college-age children to the deed "so they can help make payments" and refused to show me the actual unit I'd be deeded. When I insisted, the agent claimed an emergency and left.

I'm writing this review hoping to spare others from the nightmare experience my husband and I endured with Westgate Resorts.

What was advertised as a one-hour presentation turned into over four hours of relentless pressure and manipulation. We were trapped in a room where saying "no" meant absolutely nothing. Every time we declined, they came back with new "perks" and promises that turned out to be lies.

They conveniently "forgot" to mention crucial details like recurring maintenance fees, special assessments, and hidden booking costs. We weren't told that prime dates, including the entire month of April for spring break—would be blocked unless we paid extra fees. The "members-only rooms" we were promised? Not consistently honored.

Here's what makes me sick: they never properly informed us about our 10-day right to cancel. I had concerns during that marathon presentation, and if I'd known I could walk away within 10 days, I absolutely would have. They deliberately withheld this information to trap us.

They pitched this timeshare as an "investment" and promised we could rent it through Airbnb to make money. Complete fabrication. Westgate doesn't offer this service, and any rental requires expensive third-party arrangements they never mentioned. They also promised training and support that never materialized.

The constant refrain was "today only" and "you'll never see this deal again." Classic predatory sales tactics are designed to prevent us from thinking clearly or consulting anyone.

This wasn't a sales presentation, it was a calculated scheme built on deception, pressure, and false promises. We were manipulated into a contract we never would have signed with honest information and time to think.

Please protect yourself and stay far away from Westgate Resorts.

I bought in 1992 was divorced in 2000 took orders from the court that I had to pay for the week they would not remove ex name from the deed tried for several years. It was court ordered now 25yrs later the ex filed for bankruptcy and westgate red flagged my account removed my address my phone number and email linked to the account. Will not discuss with me any details on why they never notified me of any changes to my legally owned time. Totally corrupt company never ever buy from this corrupt company. They told me that the only person that can fix this problem was the ex wife lawyer who she contacted the lawyer called and they will not do what the lawyer asked. Intact they won't talk to the lawyer.