West One Bathrooms Online レビュー 140

TrustScore 5段階評価の4.5

4.3

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great experience dealing with W1 Bathrooms. Everyone was friendly and helpful, but importantly they were also the cheapest. Everyone went to a lot of trouble to get my items delivered quickly to site... もっと見る

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5つ星のうち5の評価

Very quick delivery, quality product and helpful customer service. We will use WOB again, thank you :)

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5つ星のうち5の評価

The Hansgrohe logis bathroom type hooks look just as shown on West One Bathrooms website. Perfect size arrived in perfect condition. Very good quality item & great value sale item. We bought 5. West O... もっと見る

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5つ星のうち2の評価

Likes: Well informed staff and easy to use website. Dislikes: I was informed that delivery would be 3-5 working days. When nothing had arrived after 2 weeks I had to chase the company (WOB). They had... もっと見る

企業が回答しました

企業情報

  1. バスルーム用品店
  2. 浴室リフォーム業

当該企業による記述

As the sister company of the illustrious and innovative West One Bathrooms, which for over 40 years has been a leader in luxury bathroom design and supply, West One Bathrooms Online offers a curated collection of products along with a high quality of service and guidance.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

140件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

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5つ星のうち5の評価

Five star service

The service was absolutely fantastic! West one bathrooms has a beautiful selection. Everyone you speak to is very friendly and will help with any query you have. Our sales consultant was Mr Michael Zarghami. He was always responsive and helpful, making sure that the service is quick and hassle free.

2023年9月10日
自発的なレビュー
West One Bathrooms Online ロゴ

West One Bathrooms Online からの回答

Dear Marc,

Thank you very much for your kind review, it is really appreciated.

Kindest,
West One Bathrooms

5つ星のうち5の評価

Promptly delivered

Promptly delivered, very well packaged.

2023年9月13日
West One Bathrooms Online ロゴ

West One Bathrooms Online からの回答

Thank you so much for your feedback!

Kindest,
West One Bathrooms

5つ星のうち5の評価

We couldn't have asked for better service!

We couldn't have asked for better customer service! Michael Zarghami was exceptional.

Even after exceeding the deadline for returning an item we ordered, Michael went above and beyond to find the best possible solution. This level of attention is rare, and I just wanted to say Thank You !!

2023年8月4日
自発的なレビュー
West One Bathrooms Online ロゴ

West One Bathrooms Online からの回答

Dear Alex,
Thank you so much for taking the time to leave your feedback - we are so pleased to hear of your experience with Michael, we will be sure to feed this back to him.
Kindest,
West One Bathrooms

5つ星のうち4の評価

Order came quickly but early.

Order came quickly and was as expected.
However we arranged specific delivery date over the phone and confirmed by email but the order came a day early when only my teenage daughter was in to receive a really heavy crate.

2023年6月28日
West One Bathrooms Online ロゴ

West One Bathrooms Online からの回答

Thank you so much for leaving us a review. We are sorry about the early delivery, we will make sure this is prevented moving forward.

Kindest,
West One Bathrooms

5つ星のうち1の評価

Bad Customer Service

The Battersea showroom experience, pre-order advice and experience was very good. The order was delivered on time and Lily was very helpful in this process. The problem came when our plumbers fitted the waste mechanism to the bath, tested it and realised that the part was faulty and leaking water. We informed West One on Friday 21 July and they told us that the we would receive the replacement part three days later on the Tuesday 25 July. We explained that this was causing our plumbers delay and us, money in that delay. We were made to feel that we were a nuisance and we were offered no remedy apart from the fact that we just had to wait. When Tuesday came, and on us enquiring, we were told that the part had not been delivered and there was no timescale for this to occur. We feel that this is an appalling lack of customer service in relation to the West One Bathroom brand that is exported.

2023年7月25日
自発的なレビュー
West One Bathrooms Online ロゴ

West One Bathrooms Online からの回答

Dear Johanna,

We are really sorry to hear you feel we let you down when it came to your product issues with install. We tried our best to get the replacement part to you as quickly as possible to try and minimise disruption to your install, unfortunately as we do not manufacture the products, we are reliant on the manufacturer in providing the replacement via courier to us which is where they encountered delays. We sincerely apologise for this and the delays caused to your project.

Kindest,
West One Bathrooms

5つ星のうち5の評価

A great company to deal with!

A great company to deal with!
Their site is easy to navigate and their service is brilliant. Prices are competitive and would certainly use again.

2023年6月14日
West One Bathrooms Online ロゴ

West One Bathrooms Online からの回答

Hi Vanessa,

Thank you so much for your kind feedback!

Kindest,
West One Bathrooms

5つ星のうち5の評価

beautiful products delivered in a…

beautiful products delivered in a timely manor.

2023年7月6日
West One Bathrooms Online ロゴ

West One Bathrooms Online からの回答

Thank you so much for leaving us a review, we are really pleased to hear you are happy with your products.

Kindest,
West One Bathrooms

5つ星のうち5の評価

Very helpful

Very helpful with all of our purchases
Delivery service was on time every time and generally nice people to work with and most of all quality products

2023年5月9日
West One Bathrooms Online ロゴ

West One Bathrooms Online からの回答

Thank you so much for taking the time to leave us a review - its great working with you!

Kindest,
West One Bathrooms

5つ星のうち5の評価

Speed

Speed! So fast and so carefully delivered: thank you.

2023年5月10日
West One Bathrooms Online ロゴ

West One Bathrooms Online からの回答

Thank you so much for taking the time to leave your feedback, its greatly appreciated!

Kindest,
West One Bathrooms Online

5つ星のうち5の評価

Quick delivery

Quick delivery, fabulous product !

2023年2月23日
West One Bathrooms Online ロゴ

West One Bathrooms Online からの回答

Thank you so much for taking the time to leave us a review!

Kindest,
West One Bathrooms Online

5つ星のうち5の評価

Customer service team kept me informed…

Customer service team kept me informed during the process. A teally nice quality tap. Can’t wait for it to be fitted

2023年3月14日
West One Bathrooms Online ロゴ

West One Bathrooms Online からの回答

Hi Nicola,

Thank you so much for your review. We hope the tap looks great in your bathroom once installed!

Kindest,
West One Bathrooms

5つ星のうち1の評価

Disappointment.

We ordered a BC cloakroom basin & stand and a set of BC taps to go with it. They were on sale so we ordered and paid for them. Our order was accepted and payment taken only for me to receive a phone call about 2 hours later with someone telling me that they had been mispriced on the website and we could not purchase them at that sale price because the actual price was approx £400 more.
I then told the salesperson to cancel my order and refund my Credit Card. I was told that in order for them to refund my credit card I had to reply to the cancellation e-mail which I'm still waiting for.
Very disappointing.

2023年3月8日
West One Bathrooms Online ロゴ

West One Bathrooms Online からの回答

Dear Stephen,

We are so sorry to receive your review, I believe we have since been in touch and confirmed the order has been cancelled and a full refund has been issued to you.

Once again, we are sorry for any miscommunication and the initial error on our website.

Kindest,
West One Bathrooms Online

5つ星のうち4の評価

A great communication both over the…

A great communication both over the phone and by emails. Very helpful. Of course, they deliver a great product for us!

2023年2月6日
West One Bathrooms Online ロゴ

West One Bathrooms Online からの回答

Hello! Thank you so much for taking the time to leave us a review!

Kindest,
West One Bathrooms

5つ星のうち5の評価

excellent advice and support - experts on hand …

Found a few items in the clearance section and am delighted with them. Andy was so helpful and we felt we could really trust him, so we ended up buying several other items too. I was overwhelmed by how complicated it was buying for a few bathrooms at once and Andy was so informative and patient even although some items were on sale - it made no difference to the time taken to make sure we got the right things. I have no hesitation in recommending west one bathrooms.

2023年1月27日
自発的なレビュー
West One Bathrooms Online ロゴ

West One Bathrooms Online からの回答

Hi Shona,
Thank you so much for taking the time to leave a review for Andy in our Battersea showroom. We are so pleased to hear Andy made the process easy for you, we hope you enjoy your new bathroom!
Kindest,
West One Bathrooms

5つ星のうち5の評価

5 Star Company

Hi, i made an order late last week and already delivered without any hassles. Will be back again soon.

2022年12月20日
自発的なレビュー
West One Bathrooms Online ロゴ

West One Bathrooms Online からの回答

Hi Mazhar,

Thank you for taking the time to leave us a review!

Kindest,
West One Bathrooms

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