My husband and I are very happy with the heated puffer jacket, the fleece jacket and the vest we ordered. It's a life saver when you live in a country with long, cold winters. Customer service is exce... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Highly recommend not buying from this company. Extremely strict return policy and poor customer service. 30 days is unacceptable around the holidays. The batteries barely last 1 hour on high and you... もっと見る
I purchased a pair of Weston heated gloves the end of last winter season. After nearly a year, I used them this past December to plow snow with my 4 wheeler. Within an hour, all the stitching began co... もっと見る
I recently purchased a woman's heated fleece jacket with hood for my wife which she thoroughly enjoyed. When she saw how cold her sister-in-law was she gifted the jacket to her. So I purchased a secon... もっと見る
Made great christmas gifts this year.
2023年3月28日
I am so happy with my heated jacket and…
I am so happy with my heated jacket and gloves. Wish they had more styles.
2023年3月27日
Bought the gloves for my husband and he…
Bought the gloves for my husband and he LOVES them. Thank you guys!
2023年3月26日
Great customer service
Great customer service. I needed help figuring out which pair of gloves go buy and they helped me. I absolutely love them.
2023年3月24日
Perfect for the winters here in…
Perfect for the winters here in minnesota. I purchased the glove liners and absolutely loved them. Thank you guys.
2023年3月23日
Bad Sizing - Bad Customer Service
It took four months for the order to arrive. When it did arrive the XL jacket was too short in the sleeves.
Company refused to exchange or refund or resolving issue. This company has a poor business ethic and even worse customer service!
Follow up: Company admits poor sizing in response below and still refuses to refund or exchange item that took them four months to deliver. Says a lot, buyer beware!
2023年2月28日
Weston Store からの回答
Hi, J Weyers,
Thank you for your feedback. Please keep in mind we accept returns and exchanges on all items within 30 days. It seems that your item was lost by the carrier , so we reshipped the item. Your reshipped order was delivered on January 23rd and you reached out to us on March 4th to return your item which well was over 30 days after you received your item. We do have our size charts on all of our items.
Here is your tracking for your item: https://www.canadapost-postescanada.ca/track-reperage/en#/details/1023038362785530 . It was delivered to: Camie Condon, 9 Sylvan Drive, Cambridge ON N1R 5S5, Canada.
We have improved the sizing of our jackets and lengthened the sleeves on our jackets for our 2023 style which are now in stock. We appreciate your feedback so we can continue to improve our processes and sizing.
Weston Store Customer Support
I got my mom a vest and gloves for…
I got my mom a vest and gloves for christmas this year.😊 We live in Missouri and we had a very cold winter this year so they were much needed.❤️
2023年2月3日
自発的なレビュー
Very difficult to work with on a…
Very difficult to work with on a return. Sent the vest back to never receive the replacement or money back. Stay clear of them.
2023年1月31日
Weston Store からの回答
Hi, Shantel Morgan,
Upon checking your order, I can see that we sent you your gift card on Febuary 2nd for your returned vest. According to our records you did use that gift card on a new order. Your new order has shipped. Please let us know if you need anything else or if I can help you with your most recent order.
We appreicate your feedback.
Regards,
Weston Store Customer Service
Should deserve zero star
Should deserve zero star. Returning an item. Finally had to file a dispute with my credit card company to get the credit back.
$170 heated vest lasted two months. Sorry 1 month warranty.
Stay clear of this company. Total fraud.
2023年1月18日
Weston Store からの回答
Hi, David! Please keep in mind upon receiving your return, we will process your refund within 7 days. If you do not receive your refund, please reach out to us and we can check on it for you. Please keep in mind that we now have a free 1 year warranty on all of our productss :)
Thank you,
Weston Store
Order from a different site
Order from a different site. Their deals are not worth it because if something arrives and does not work (as it has for several people), they do not replace or refund your money.
I’m still trying to make a return. The emails are a constant exchange that’s been going on for weeks just delay the process. They keep asking if I want an exchange, “are you certain you charged the batteries”, and acting confused about what items I want to return.
The customer service number tells you to email because employees are completely remote, so no one can take your call. Never left a review before, but also never experienced a bogus return policy and process like this. Wish I listened to the other reviews.
2023年1月20日
Weston Store からの回答
Hi Kendal Smith,
We are sorry that you did not have a good experience. I apologize about that. According to our records, your order was refunded on February 4th.
Please keep in mind it can take 5-7 days for your bank to process the refund. If for some reason you do not receive the refund, please reach out to us at support@westonstore.com . Thank you!
We appreciate your feedback and thank you for being a valued customer
Weston Store Customer Service
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。