This company was one of very few that seem to still stock 800×1200 shower formers, which was what I was looking for. Delivery was prompt and it came with everything we needed to install it.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Having searched South West London for a Dallmer shower drain I finally gave up and found it online from Wetroomstop. I needed it urgently so called the company, got through quickly and was assured tha... もっと見る
I have called them on Monday to order a 800 mm x 1200 mm shower base with Linear Drain. They said they are waiting for a shipment to arrive on Wednesday, I needed it delivered Thursday but then they... もっと見る
企業が回答しました
Excellent product and fantastic quality... with super fast delivery. I have already used them a 2nd time or rather recommended direct to a client, who has also made a purchase and were installing anot... もっと見る
企業情報
当該企業による記述
With our over 20 years experience in the field of wetrooms, you have stopped at the right place. We have a wealth of experience in design and production with customers all over Europe who see the benefits of products from Wetroomstop.
連絡先
4.3
優良
53件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
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DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. We are now in an age where you expect good customer service..... a seamless, trusworthy and professional experience online. Wetroomstop is way of the mark. No e mail verification of my order or when it was to be delivered...Taking days to answer e mails b4 getting tbe order..which was not as expected and returned for a refund. No reply again for a week and then called them to be told not all products delivered....which were all shrink wrapped together.
The guy on the phone wouldn't even commit to paying me for the one item they said they had as he didn't know how much it was worth. !!!
And were also laughing on the phone.
Very likely a scam so beware. Im still waiting for a refund two weeks on.
HAVE NOW RECIEVED A FULL REFUND. I received a call from someone higher up in the company following my review on trust pilot. He was very helpful, apologetic and provided a full refund. Hopefully customer service will now be reviewed and improved for future customers.
2020年12月2日
自発的なレビュー
wetroomstop.com からの回答
Dear Craig,
Thank you for your review and I am sorry to hear you were not satisfied with your purchase. Order confirmation e-mails are sent automatically to the address specified during checkout, I can see that it was properly sent to your e-mail address. We do not know why it wasn't delivered to your inbox.
We had a delay with replying to your e-mail because we tried to clarify the return details, as only part of the order was returned to our warehouse. I am also sorry we were unable to immediately answer your query on the phone about what the partial refund for the incomplete return would be. We needed to clarify a few details before we could confirm.
In the end, we decided to grant you a full refund, which was granted the same day we confirmed it. Everything was done according to our terms and the has been sent back to your account. We may have been replied to your queries earlier, I agree. However, we had to confirm a few facts first.
Kind regards
Chris
Very good item and nice people
2020年11月30日
Good product at a very good price
Good product at a very good price. Delivered earlier than estimated. Very pleased.
2020年11月26日
Delivered promptly
Delivered promptly, only problem I encountered was that I didn’t get a confirmation email but goods just arrived in good condition.
2020年11月19日
Numerous calls to customer Service
I have called them on Monday to order a 800 mm x 1200 mm shower base with Linear Drain. They said they are waiting for a shipment to arrive on Wednesday, I needed it delivered Thursday but then they never answered the phone again between Monday and Tuesday, I left a message for a call back on Wednesday but didn't receive any calls, When I called on Thursday they said all of the new shipment has now been sold to other people. There customer service leaves a lot to be desired! I would not recommend them!
2020年10月29日
wetroomstop.com からの回答
Dear Cornel,
I am sorry to hear about your bad experience. Since you never ordered from us, there's nothing we could do better with the order. We would obviously offer a pick up and full refund or partial refund as reimbursement for problems if the actual order was placed.
We apologise for not being able to reply to every single call in this difficult time. After the personnal shortage is over, now 2 more of my colleagues are replying Customer enquiries. We also do our best to reply to every single voicemail and call back every unanswered phone. However we were unable to find your voicemail in our box, therefore we could not answer.
Since my colleagues are now back to health and work, we are not only replying to every phone and email, but also trying to reply to chats on our website in the late evening hours.
Best Regards,
Chris
Great service
Item received and great after sales service to ensure that item was delivered.
2020年10月26日
After a small problem at the start
After a small problem at the start, this was solved very quickly and worked out. I was very pleased with the result. Thank you
2020年10月14日
Wet room drain.
The drain was delivered the next day for our new wet room.
The work will be carried out in September 2020.
2020年8月21日
自発的なレビュー
Excelent advise given and then followed…
Excelent advise given and then followed by good service and tray arrived on time as indecated.Hamish Edinburgh
2020年7月22日
自発的なレビュー
Happy with the straightforward service
2020年7月11日
自発的なレビュー
Fast delivery and high-grade products,
2020年6月11日
自発的なレビュー
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