Clear explanation of charges and reserve prices. Payment was fast, and the free collection service made the process hassle‑free. The website is clear and easy to use. The only downside is that the s... もっと見る
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I don't generally leave reviews, however I have bought two bottles in the latest auction (early September 2026). I've got my bottles today. To say the packaging is good is doing it down. It's except... もっと見る
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Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends "... もっと見る
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5-star efficiency at every stage. Consistently prompt, personal, informed responses. Estimated proceeds at lower end of YOUR expectations comfortably exceeded MY hopes! Then you went better tha... もっと見る
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企業情報
当該企業による記述
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
連絡先
Elixir House, NW10 7SF, London, 英国
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4.6
優良
1252件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service and…
Excellent customer service and competive. App could be improved with biometric login rather than having to use username and password every time.
2026年6月24日
Whisky.Auction からの回答
Hi Chai,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re happy with our customer service.
Kind regards,
The Whisky.Auction Team
Clear Process and Good Service, Though Fees Are Higher
Clear explanation of charges and reserve prices. Payment was fast, and the free collection service made the process hassle‑free. The website is clear and easy to use. The only downside is that the selling fees are higher than their competitor.
I recommend obtaining two or three valuations and comparing the fees to work out the potential net value before choosing an auction house. In the future, if selling my whiskies continues to produce the best outcome on the platform, I would happily use them again for future auctions.
2026年5月31日
自発的なレビュー
Whisky.Auction からの回答
Hi VH,
Thank you for your feedback. We’re very pleased to hear you find the auction well run.
We also appreciate your honest comments regarding the seller commission, and we’ll certainly take them into consideration as we continue reviewing our services.
Kind regards,
The Whisky.Auction Team
Whisky.Auction からの回答
Hi Shan,
Thank you for taking the time to share your experience.
We're pleased to hear you had such a good experience with us!
We truly appreciate your continued support and look forward to assisting you with many more successful auctions in the future.
Kind regards,
The Whisky.Auction Team
High fees that I was not expecting
High fees that I was not expecting
I recently sold a bottle of Macallan through Whisky.Auction. The bottle sold for £150, but only £96 was paid to me after fees.
I was charged £18 commission, £12 listing fee and £24 in reserve fees because the bottle had been listed in two auctions. This meant that £54 was deducted from a £150 sale price — 36% of the final selling price.
I understand that the fees are part of their terms and I accept that I should have researched the costs more carefully before consigning the bottle. However, as a first-time seller, I genuinely did not realise how significant the total deductions could be, particularly the reserve fee when an item has to be listed again.
I contacted Whisky.Auction to ask whether they could consider a partial reduction as a goodwill gesture. They politely explained that the fees are fixed and that they could not offer any reduction or refund.
The process itself was straightforward, but the final amount I received compared with the selling price was disappointing. I would strongly recommend that anyone considering selling through this platform calculates the total fees carefully beforehand, especially if using a reserve price.
To be fair, they were polite and professional in their communication, but I personally would consider other auction platforms in the future because of the overall cost.
2026年9月15日
自発的なレビュー
Whisky.Auction からの回答
Hi Agnieszka,
Thank you for taking the time to share your experience and for selling with Whisky.Auction.
We're pleased to hear that you found the selling process straightforward and that our team was polite and professional throughout your interactions with us.
We understand your disappointment regarding the final amount received after fees were deducted from the sale proceeds.
All applicable seller fees are outlined on our website and and these charges are applied consistently to all consignments. While we were unable to offer a reduction in this instance, we do understand your feedback.
We genuinely value your comments, as they help highlight areas where we can continue to improve the information available to sellers. Thank you again for your balanced review and for acknowledging the professionalism of our team.
We wish you all the best with your future whisky sales and hope to have the opportunity to assist you again in the future.
Kind regards,
The Whisky.Auction Team
Not known to give reviews, but.......
I don't generally leave reviews, however I have bought two bottles in the latest auction (early September 2026). I've got my bottles today. To say the packaging is good is doing it down. It's exceptional! There's some value in these bottles and I would have no hesitation in recommending bidders to bid in the knowledge that if they win then the parcel will arrive as it should.
Well done to the packaging team.
2026年9月8日
自発的なレビュー
Whisky.Auction からの回答
Hi Steven,
Thank you for taking the time to leave such a kind review.
We're delighted to hear that your bottles arrived safely and that our packaging exceeded your expectations. Our team takes great pride in ensuring every item is packed with the utmost care, especially when handling valuable bottles. We'll be sure to pass your comments on to the packaging team, who will be thrilled to receive your feedback.
Thank you for your support, and we hope to see you in future auctions.
Kind regards,
The Whisky.Auction Team
Quick and efficient
Have bought and sold items at Whisky Auction for several years.
Always quick and efficient in both respects. Easy to use website when selling or buying. Very straight forward.
2026年8月10日
Whisky.Auction からの回答
Hi John,
Thank you for taking the time to share your experience.
We're delighted to hear that you've been buying and selling with us for several years and that you've found both processes quick, efficient, and straightforward.
It's especially great to know that our website has been easy to use and has helped make your experience seamless.
We truly appreciate your continued support and look forward to assisting you with many more successful auctions in the future.
Kind regards,
The Whisky.Auction Team
Simple and straight forward On Line auction experience
The On Line auction experience was very easy to follow and take part in. The post auction order processing for won lots was also easy to complete and delivery was then prompt and secure
2026年7月21日
Whisky.Auction からの回答
Hi John,
Thank you for your review. We're delighted to hear that you found the online auction experience easy to follow and participate in. It's also great to know that the post-auction ordering process was straightforward and that your items were delivered promptly and securely.
We truly appreciate your feedback and are pleased that we could provide a smooth experience from start to finish. We look forward to welcoming you back to future auctions.
Kind regards,
The Whisky.Auction Team
Whisky.Auction からの回答
Hi Mrs Baxter,
Thank you for your leaving us a review! We're delighted to hear that you're very happy with your experience. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
Kind regards,
The Whisky.Auction Team
Whisky.Auction からの回答
Hi KC,
Thank you for your review! We're delighted to hear that the packaging met your expectations. We take great pride in presenting and protecting every order, so your feedback means a lot to us.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
The Whisky.Auction Team
New courier are good but only advise…
New courier are good but only advise delivery on the day they deliver a days notice would be appreciated
2026年7月30日
Whisky.Auction からの回答
Hi Ian,
Thank you for your feedback. We're pleased to hear that you've had a positive experience with our new courier service. We appreciate your suggestion regarding delivery notifications and understand how helpful it would be to receive more advance notice. We'll be sure to pass your feedback to our senior management as we continue working to improve the customer experience.
Thank you for taking the time to share your thoughts.
Kind regards,
The Whisky.Auction Team
Not the best experience
Entered a bottle for sale. Bottle sold for £45. Buyer defaulted on payment. Whisky.Auction re-entered bottle at next sale (two months later) when bottle sold again, but for £26. They still charged a single entry fee (£6) which I think should have been waived completely, and also charged seller's commission. Naturally very disappointed to have received less money after their buyer defaulted, and with no meaningful compensation at all.
2026年7月24日
自発的なレビュー
Whisky.Auction からの回答
Hi JJ,
Thank you for your feedback. We're sorry to hear you're disappointed with the outcome.
Had you contacted us before approving your seller order, we would have been happy to discuss your concerns and see whether there was anything further we could do to assist. As it stands, you approved your seller order earlier today, confirming that you were happy for it to be processed.
If you had been unhappy with the charges or the settlement, we would always encourage opening a dialogue with us first. We're happy to review concerns and explain the process, and where appropriate, explore what options may be available before payment is finalised.
Kind regards,
The Whisky.Auction Team
Very smooth and efficient service
2026年7月3日
Whisky.Auction からの回答
Hi Simon,
Thank you for your kind review! We're delighted to hear you found our service smooth and efficient. We really appreciate your feedback and look forward to serving you again in the future.
Kind regards,
The Whisky.Auction Team
Great company 😉
2026年6月29日
Whisky.Auction からの回答
Hi Marcin,
Thank you for your kind words and for taking the time to leave a review! We're delighted to hear you think we're a great company. We truly appreciate your support and look forward to continuing to provide you with excellent service.
Kind regards,
The Whisky.Auction Team
You can talk with an actual employee, not in a remote country, who could properly deal with question.
The first person to answer the 'phone, Naina , was interested and able enough to deal with the querie.
Very rare these days. with all of these remote firms .
2026年6月9日
自発的なレビュー
Whisky.Auction からの回答
Hi SW,
Thank you for your kind feedback. We really appreciate you taking the time to share your experience.
We’re delighted to hear that your query was handled efficiently and that you were able to speak directly with a member of our team.
Providing knowledgeable, personable service is something we truly value, so it’s great to know this made a difference in your experience.
We’ll be sure to pass on your comments to Naina, she’ll be pleased to hear your feedback.
Thank you again for your support, and we look forward to assisting you in the future.
Kind regards,
The Whisky.Auction Team
The team always deliver
The team always deliver, everything’s so well organised the updates and of course the 24 hour delivery it’s faultless every time. 5*s
2026年6月3日
Whisky.Auction からの回答
Hi Mr Beaumont,
Thank you so much for your lovely review.
We're delighted to hear that you've had such a consistently positive experience with our team. Delivering a well-organised service, keeping our customers informed with regular updates, and maintaining our 24-hour delivery promise are all things we take great pride in.
Your kind words mean a lot to us, and we truly appreciate your continued support. We look forward to serving you again soon!
Kind regards,
The Whisky.Auction Team
Whisky.Auction からの回答
Hi Armin & Martin,
Thank you for your kind feedback. We are glad to hear you are happy with our service.
Your support means a lot to us. We look forward to serving you again soon.
Kind regards,
The Whisky.Auction Team
Slow customer service and poor knowledge
I took two bottles to whisky.auction. One bottle was quite unique and needed some research done. After weeks and weeks of chasing they told me they could not verify one of the bottles so didn't want to sell it. I waisted so much time and money chasing them. I then contacted Whisky Auctioneer (a much better company) and they researched it, valued it and then sold it in a few days for a great price.
2026年5月1日
自発的なレビュー
Whisky.Auction からの回答
Hi David,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. As part of our commitment to both buyers and sellers, we apply strict verification standards to the bottles we list. In cases where we are unable to verify a bottle's provenance or authenticity to the standard required by our specialists, we must proceed with caution and, where necessary, return the bottle rather than offer it for sale.
We discussed our concerns regarding the bottle when it was initially dropped off and continued to keep you updated as our investigation progressed, aiming to provide as much clarity and transparency as possible at every stage so are disappointed to learn that you felt you had to repeatedly chase for information throughout the process.
Thank you again for your feedback, and we're pleased to hear that you were ultimately able to achieve a successful sale.
If you wish to discuss this further please contact us on 0208 838 9381.
Kind regards,
The Whisky.Auction Team
Reliable good service.
2026年5月7日
Whisky.Auction からの回答
Hi Robert,
Thank you for your feedback! If there’s ever anything we can do for you, just let us know.
Kind regards,
The Whisky.Auction Team
Another faultless experience with…
Another faultless experience with Whisky.Auction. Easy process, reasonable and transparent fees and swift delivery.
2026年5月7日
Whisky.Auction からの回答
Hi Kevin,
Thank you for your kind words. We look forward to serving you again!
Kind regards,
The Whisky.Auction Team
Auction is very well run
Auction is very well run
Buyers commission bit high 18%. When others 12.5%
DPD delivery unreliable last 3 undelivered on date or left in open porch
2026年5月6日
Whisky.Auction からの回答
Hi Alasdair,
Thank you for your feedback. We’re very pleased to hear you find the auction well run.
We also appreciate your honest comments regarding the buyer’s commission, and we’ll certainly take them into consideration as we continue reviewing our services.
We’re sorry to hear about the issues you’ve experienced with your DPD deliveries. If this happens again, please email info@whisky.auction or call us on 0208 838 9381 and we’ll do our best to assist.
Kind regards,
The Whisky.Auction Team
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