Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends "... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Packing for delivery , especially cardboard boxes, has to be done properly. The boxes need to be folded flat and the bottles placed in a air bubble package. Not put the bottles into the actual cardb... もっと見る
企業が回答しました
5-star efficiency at every stage. Consistently prompt, personal, informed responses. Estimated proceeds at lower end of YOUR expectations comfortably exceeded MY hopes! Then you went better tha... もっと見る
企業が回答しました
First Class service. Purchases are expertly packed and dispatched promptly. Last month I mistakenly commented on their delivery chargers confusing them with another whisky auction house. I wish to... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
連絡先
Elixir House, NW10 7SF, London, 英国
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4.7
優良
1240件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Whisky.Auction からの回答
Thank you so much for your kind words and for taking the time to leave a review.
We truly appreciate your support and are delighted to hear that you found us to be honest and reliable — that’s exactly the standard we strive to uphold for every client.
If we can ever assist you again, whether buying or selling, we’ll be very happy to help.
The Whisky.Auction Team
Very speedy efficient service with…
Very speedy efficient service with clear details of the items upon which you are bidding
2026年2月27日
Whisky.Auction からの回答
Hi Shaun,
Thank you so much for your kind words. We’re delighted to hear that you found our service speedy and efficient.
Kind regards,
The Whisky.Auction Team
Easy bidding process
Easy bidding process, quality items, speedy delivery of well packed items
2026年2月27日
Whisky.Auction からの回答
Hi James,
Thank you for the lovely review.
We’re so pleased to hear that you found the bidding process easy and enjoyed the quality of the items available. It’s also great to know your bottles arrived quickly and safely. Careful packing and speedy delivery are very important to us.
We truly appreciate your support and look forward to assisting you in another auction soon!
Kind regards,
The Whisky.Auction Team
A great all round service
A great all round service for both buying and selling old bottles of whisky and spirits.
Prompt to list, when selling and prompt to deliver when buying.
2026年2月27日
Whisky.Auction からの回答
Hi John,
Thank you so much for your kind words!
We’re delighted to hear that you’ve had a great all-round experience with us, both buying and selling. Making the process simple, from prompt listing when selling to smooth delivery when buying is exactly what we aim for.
We truly appreciate you taking the time to share your feedback, and we look forward to helping you with your next bottle.
Kind regards,
The Whisky.Auction Team
Very understanding of the circumstances…
Very understanding of the circumstances around my order and sorted out the issues I had respectfully and promptly. Naina was very polite and left me feeling good. 1st class service.
2026年2月20日
自発的なレビュー
Whisky.Auction からの回答
We’re delighted to hear that Naina was understanding of your situation and able to resolve the issues promptly. Providing polite, supportive, and first-class service is exactly what we strive for, so it’s wonderful to know you were left feeling good about your experience.
Thanks again for your feedback and for choosing us!
Kind regards,
The Whisky.Auction Team
The delivery charges are outrageous
The delivery charges are outrageous, I have just purchased a bottle of whiskey from a whiskey site and paid £14 delivery charge in comparison to whisky Autions of £40!
2026年2月5日
Whisky.Auction からの回答
Hi John,
Thank you for your feedback.
We're sorry to hear you were unhappy with the delivery charge. For this order, the shipping cost was £10 not £14 for a securely packaged and tracked service.
We always aim to keep our rates fair while ensuring items arrive safely.
We appreciate your comments and will continue reviewing our shipping costs.
Kind regards,
The Whisky.Auction Team
Fantastic,really good and no problems…
Fantastic,really good and no problems with the delivery
2026年2月3日
Whisky.Auction からの回答
Hi Helder,
Thank you so much for your kind words! We’re glad to hear that everything went smoothly and that you’re happy with the delivery.
We look forward to serving you again!
Kind regards,
The Whisky.Auction Team
Easy platform to use and navigate
Easy platform to use and navigate, and a good selection at the auctions to cater for every budget but commission rates and delivery charges are expensive.
2026年2月5日
Whisky.Auction からの回答
Hi Sandy,
Thank you so much for your review! We’re delighted to hear you find the platform easy to use and enjoy the variety of lots available for every budget.
We completely understand your concerns about commission rates and delivery, and we really appreciate you sharing your thoughts, we’ll keep them in mind as we continue improving our service.
Kind regards,
The Whisky.Auction Team
Whisky.Auction からの回答
Hi Wallace,
Thank you for your lovely review! We’re glad you enjoyed the variety of lots in our auction and the prompt postage.
We really appreciate your support and look forward to serving you again soon.
Kind regards,
The Whisky.Auction Team
Excellent service and packing as usual.
Excellent service and packing as usual.
Would much prefer the old method of dispatch via Royal Mail and their flexibility.
DPD are a little rigid with their delivery requirements.
Other than that. - a great experience👍
2026年2月3日
Whisky.Auction からの回答
Hi KC,
Thank you for taking the time to share your feedback.
We appreciate your comments regarding the delivery options and will certainly take your message on board as we continue to review and improve our services.
We’re pleased to hear that overall you had a great experience, and we hope to assist you again soon
Kind regards,
The Whisky.Auction Team
Whisky.Auction からの回答
Thank you for your great feedback! We’re really pleased to hear you were happy with the fast and prompt shipping, as well as our communication. We truly appreciate your support and hope to assist you again in the future.
Kind regards,
The Whisky.Auction Team
DPD used for delivery; far superior service.
Auction site always good but this time dispatch used DPD rather than Parcelforce which resulted in a far superior overall service. Whisky arrived within 3 days of paying
2026年2月5日
Whisky.Auction からの回答
Hi Malcolm,
Thank you for the great feedback! We’re really pleased to hear you had a smooth experience and that the DPD delivery worked so well for you. We have recently switched from Parcel Force to DPD so you can get used to the speedy service. Getting your whisky to you quickly and safely is always our goal.
Kind regards,
The Whisky.Auction Team
Great service from start to finish
Great service from start to finish. Good, friendly communication - all very professional.
2025年8月29日
Whisky.Auction からの回答
Hi Edmund,
Thank you for your kind feedback!
We’re really pleased to hear you were happy with the service and found our communication friendly and professional.
Kind regards,
The Whisky.Auction Team
I have been buying bottles on different…
I have been buying bottles on different auction websites and this one is one of the best good site recommendation
2026年2月3日
Whisky.Auction からの回答
Hi Steven,
Thank you for sharing your experience! We’re thrilled to hear that you’ve found our site to be one of the best for your bottle purchases. Your recommendation means a lot to us, and we look forward to helping you find even more great items in the future.
Kind regards,
The Whisky.Auction Team
Really easy portal to navigate from…
Really easy portal to navigate from start to finish.Professional service.
2026年1月28日
Whisky.Auction からの回答
Hi Oliver,
Thank you for your kind feedback! We’re really pleased to hear that you found the portal easy to navigate and the service professional.
Providing a smooth, straightforward experience from start to finish is exactly what we aim for.
We appreciate you taking the time to share your experience.
Kind regards,
The Whisky.Auction Team
Excellent auctioneers
Excellent auctioneers, easy to use site, great selection every month and excellent customer service
2025年8月28日
Whisky.Auction からの回答
Hi Gavin,
Thank you so much for the kind words! We’re really glad you’re enjoying the site, the monthly selection, and our customer service. It means a lot to the whole team, and we look forward to serving you at the next auction!
Kind regards,
The Whisky.Auction Team
Whisky.Auction からの回答
Thank you so much for your great feedback! We’re delighted to hear you had such a positive experience with our auction. Your support truly means a lot to our team, and we look forward to welcoming you again soon.
Kind regards,
The Whisky.Auction Team
Very reliable
Great service, good advice and speedy payment for sellers, for buyers very straight forward and very quick despatching. Good service
2025年12月12日
自発的なレビュー
Whisky.Auction からの回答
Hi Roger,
Thank you for taking the time to leave such a positive review! We’re really pleased to hear you found the service straightforward, fast, and helpful on both the buying and selling sides.
Your feedback means a lot to us, and we look forward to supporting you again in the future.
Kind regards,
The Whisky.Auction Team
Excellent experience 😁
2026年1月5日
Whisky.Auction からの回答
Hi Mrs Campbell,
Thank you so much for your kind words! 😁 We’re thrilled to hear you had an excellent experience.
Your feedback means a lot to us and motivates our team to keep delivering the best service possible.
Kind regards,
The Whisky.Auction Team
All good but it would be helpful if…
All good but it would be helpful if your courier's advise of when they will deliver at present it's down to guess work for your customers
2025年12月30日
Whisky.Auction からの回答
Hi Ian,
Thank you for your feedback. We appreciate you taking the time to share your experience. We understand how important clear delivery updates are, and we agree that advance notice from the courier would be helpful. We have recently changed couriers so for your future orders the estimated time of arrival should be clearer.
Kind regards,
The Whisky.Auction Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。