Excellent customer service. I was travelling abroad and couldn't be back on time for the delivery. I emailed Customer Service to ask if they could arrange the delivery to be made when I returned. I re... もっと見る
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Clear explanation of charges and reserve prices. Payment was fast, and the free collection service made the process hassle‑free. The website is clear and easy to use. The only downside is that the s... もっと見る
企業が回答しました
I don't generally leave reviews, however I have bought two bottles in the latest auction (early September 2026). I've got my bottles today. To say the packaging is good is doing it down. It's except... もっと見る
企業が回答しました
Packaging is excellent. Website easy to use. Shame that they seem to have stopped doing miniatures sales.
企業情報
当該企業による記述
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
連絡先
Elixir House, NW10 7SF, London, 英国
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4.6
優良
1254件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Do not like the payment system for sold bottles
Did not like having to chase for payment. But also do not like the fact that Whisky.auction makes more money when payments are late from buyers yet passes none of that penalty to the seller.... and probably earns interest on the sellers 'held' payment.
Working on 5% interest it soon adds up on large sums held.
Also a lot of your competitors do not charge sellers a commission.
2024年8月16日
Whisky.Auction からの回答
Good morning Mr Smithson. Thank you for taking the time to leave a review. We're sorry you felt the need to follow up the payment. Please do refer to the 'payment for the lot' section in our terms & conditions for full details on how our payment to buyers works. Do let us know if you have any further questions. Best wishes, The Whisky.Auction Team
Whisky.Auction からの回答
Good morning Mark. Thank you for taking the time to review Whisky.Auction, and for your great feedback! All the best, The Whisky.Auction Team
A really good fine and rare whisky…
A really good fine and rare whisky auction site. Simple to use and to bid online on the lots, and with an excellent post-sale delivery service. I’ve been using them for some years now and still very happy with the way they look after their customers. Thank you.
2024年8月15日
Whisky.Auction からの回答
Good morning Jack. Thank you very much for taking the time to leave us a review, and for your great feedback. It's great to have you as such a loyal customer and we're here to help if you need anything going forwards. All the best, The Whisky.Auction Team
quality....
2024年8月15日
Whisky.Auction からの回答
Good morning Mark. Thank you for taking the time to review Whisky.Auction and for your positive feedback. All the best, The Whisky.Auction Team
Their packing is superb & deliver cost most reasonable, delivery is always fast.
Their packing is superb & delivery cost
2024年8月15日
Whisky.Auction からの回答
Good morning Anthony. Thank you very much for taking the time to review Whisky.Auction and for your great feedback! All the best, The Whisky.Auction Team
The standard of whiskies is excellent…
The standard of whiskies is excellent and the service you receive as a buyer is 2nd to none .
2024年8月15日
Whisky.Auction からの回答
Good morning Ewan. Thank you for taking the time to review Whisky.Auction. It's great to hear your positive feedback and do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Whisky.Auction からの回答
Good morning. Thank you for taking the time to leave us a review, and we're sorry you haven't been happy with your experience with Whisky.Auction. I can see our Head of Auction, Gemma de Jesus, has been discussing your issue with delivery addresses with you over email so do let us know if we can help further. Best wishes, The Whisky.Auction Team
5-star efficiency at every stage
5-star efficiency at every stage. Consistently prompt, personal, informed responses. Estimated proceeds at lower end of YOUR expectations comfortably exceeded MY hopes! Then you went better than your estimates.
Outstanding service administratively. Awesome software. Easy to use and follow. Meteoric reporting of outcomes. Prompt payment.
I am glad you haven't asked me how you could improve...that would be a challenge...
Overall: very well done. Many thanks. I'll be back.
2024年7月24日
Whisky.Auction からの回答
Good morning John. Thank you very much for your review. You've made our day which such great feedback which has been shared with each of our hardworking team members. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Excellent customer service
Excellent customer service. Really easy to do business with. Made the whole experience stress free. And I was happy with the results
2024年8月8日
自発的なレビュー
Whisky.Auction からの回答
Good morning Georgina. Thank you for taking the time to review Whisky.Auction and for your great feedback. We're really pleased you have been happy with our service and do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Whisky.Auction からの回答
Good morning. Thank you for taking the time to review Whisky.Auction and for your loyal custom! Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Smooth sailing
Smooth sailing in the auction and the item arrived quickly and well packaged.
2024年7月25日
Whisky.Auction からの回答
Good morning Susan. Thank you for taking the time to review Whisky.Auction. We're really please you've been happy with our service! Do let us know if we can help with anything going forward and hopefully we'll be able to win that fifth star!
All the best, The Whisky.Auction Team
An easy to use website
An easy to use website, easy to bid, and kept well informed of the process. Items are shipped very quickly and exceptionally well packed, There's nothing to dislike about whisky auction.
2024年7月30日
Whisky.Auction からの回答
Good afternoon David. Thank you for taking the time to review Whisky.Auction and for such lovely feedback. We're really pleased you're happy with our service and do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Excellent
Expertly run and expertly packed .full help from customer service.disapointed with delivery took a week to arrive .paid 20 pound delivery.
2024年7月16日
Whisky.Auction からの回答
Good morning Mr O'Brien. Thank you for taking the time to review Whisky.Auction and for your great feedback on the auction service and our customer service team. I've just checked in and can see that our warehouse despatched your order on the 18 July, within 36hours of checkout, so I'm very sorry it was delayed with the courier. Do let us know if we can help with anything more going forward. All the best, The Whisky.Auction Team
Could do better
Well packaged bottles, quick delivery. Problem with some older bottles where the cork has perished, to be fair, do not know how this could be checked, but when you purchase bottles you expect better.
2024年7月25日
Whisky.Auction からの回答
Good morning Mr Morton. Thank you for taking the time to review Whisky.Auction and I'm glad you were happy with the delivery and packaging.
Regarding the cork, at auction you aren't buying new products as you would be at retail and old cork (being of course, tree bark) does have its imperfections. After 10-20+ years in situ (as was the case with one or two of the bottles you purchased), these corks do have a habit of breaking off quite regularly as stated in the condition statements on each lot.
When it comes to opening old bottles we know if can be tricky so we recommend referring to our magazine guide on the best ways to open old bottles. You can find it here: https://magazine.whisky.auction/how-to/how-to-open-an-old-bottle-of-whisky/
In terms of the liquid itself, however, you should have no issues, and a tea-strainer should do the trick to help remove any pieces of cork.
If you have any questions about the condition of bottles on our auction before you bid our customer service team are always happy to help.
All the best, The Whisky.Auction Team
A reliable, secure and easy whisky auction experience
Clear, easy and a pleasant experience to bid and purchase with. Helpful comms are provided throughout a purchase and the item arrived as described, safely, well packaged and on the intended date
2024年7月24日
Whisky.Auction からの回答
Good afternoon Alex. Thank you for taking the time to review Whisky.Auction, and for such great feedback. Do let us know if we can help with anything going forwards. All the best, The Whisky.Auction Team
Excellent Service
As always prompt, professional and efficient service from the team at Whisky.Auction.
2024年6月26日
Whisky.Auction からの回答
Good morning Duncan. Thank you very much for taking the time to review Whisky.Auction and for your great feedback. It means a lot to our team to hear it. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Thanks for your service and attention
Very happy with the service I received when selling my items - everything was explained well throughout and I was kept well informed. Extremely happy with the final outcome of the sale and very reasonable charges.
2024年6月25日
自発的なレビュー
Whisky.Auction からの回答
Good afternoon Anthony. Thank you for taking the time to review Whisky.Auction and for your great feedback. It means a lot to the team to hear that you have been happy with our service. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Great auction online
Great auction online. Items always well packaged. And fair commission on items. Only thing which is a small matter . I have asked last 2 times if the my parcel can be delivered Monday or Tuesday even weekend. They said no problem but they come no house days 😔. Only reason I asked for those days am at work and my neighbours works nights. So not to wake them up for a parcel. But like I said very happy otherwise thank you
2024年6月25日
Whisky.Auction からの回答
Good morning Sunny. Thank you for taking the time to review Whisky.Auction and for your great feedback. Regarding delivery, we did ensure your order was sent on a Monday for next day delivery, following your recent request and can only apologise that the service was delayed. Do let us know specific delivery requests for future orders and we will do our best to continue to accommodate. All the best, The Whisky.Auction Team
Whisky.Auction からの回答
Good morning Mick. Thank you for taking the time to leave us a review. It's great to hear that you're happy with the Whisky.Auction service. All the best, The Whisky.Auction Team
Whisky.Auction からの回答
Good morning Steve, Thank you for taking the time to review Whisky.Auction. We're really pleased to hear that you're happy with our service. All the best, The Whisky.Auction Team
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