Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends "... もっと見る
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レビュアーのコメントを見てみましょう
Packing for delivery , especially cardboard boxes, has to be done properly. The boxes need to be folded flat and the bottles placed in a air bubble package. Not put the bottles into the actual cardb... もっと見る
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5-star efficiency at every stage. Consistently prompt, personal, informed responses. Estimated proceeds at lower end of YOUR expectations comfortably exceeded MY hopes! Then you went better tha... もっと見る
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First Class service. Purchases are expertly packed and dispatched promptly. Last month I mistakenly commented on their delivery chargers confusing them with another whisky auction house. I wish to... もっと見る
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企業情報
当該企業による記述
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
連絡先
Elixir House, NW10 7SF, London, 英国
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4.7
優良
1240件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
5-star efficiency at every stage
5-star efficiency at every stage. Consistently prompt, personal, informed responses. Estimated proceeds at lower end of YOUR expectations comfortably exceeded MY hopes! Then you went better than your estimates.
Outstanding service administratively. Awesome software. Easy to use and follow. Meteoric reporting of outcomes. Prompt payment.
I am glad you haven't asked me how you could improve...that would be a challenge...
Overall: very well done. Many thanks. I'll be back.
2024年7月24日
Whisky.Auction からの回答
Good morning John. Thank you very much for your review. You've made our day which such great feedback which has been shared with each of our hardworking team members. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Excellent customer service
Excellent customer service. Really easy to do business with. Made the whole experience stress free. And I was happy with the results
2024年8月8日
自発的なレビュー
Whisky.Auction からの回答
Good morning Georgina. Thank you for taking the time to review Whisky.Auction and for your great feedback. We're really pleased you have been happy with our service and do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Whisky.Auction からの回答
Good morning. Thank you for taking the time to review Whisky.Auction and for your loyal custom! Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Smooth sailing
Smooth sailing in the auction and the item arrived quickly and well packaged.
2024年7月25日
Whisky.Auction からの回答
Good morning Susan. Thank you for taking the time to review Whisky.Auction. We're really please you've been happy with our service! Do let us know if we can help with anything going forward and hopefully we'll be able to win that fifth star!
All the best, The Whisky.Auction Team
An easy to use website
An easy to use website, easy to bid, and kept well informed of the process. Items are shipped very quickly and exceptionally well packed, There's nothing to dislike about whisky auction.
2024年7月30日
Whisky.Auction からの回答
Good afternoon David. Thank you for taking the time to review Whisky.Auction and for such lovely feedback. We're really pleased you're happy with our service and do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Excellent
Expertly run and expertly packed .full help from customer service.disapointed with delivery took a week to arrive .paid 20 pound delivery.
2024年7月16日
Whisky.Auction からの回答
Good morning Mr O'Brien. Thank you for taking the time to review Whisky.Auction and for your great feedback on the auction service and our customer service team. I've just checked in and can see that our warehouse despatched your order on the 18 July, within 36hours of checkout, so I'm very sorry it was delayed with the courier. Do let us know if we can help with anything more going forward. All the best, The Whisky.Auction Team
Could do better
Well packaged bottles, quick delivery. Problem with some older bottles where the cork has perished, to be fair, do not know how this could be checked, but when you purchase bottles you expect better.
2024年7月25日
Whisky.Auction からの回答
Good morning Mr Morton. Thank you for taking the time to review Whisky.Auction and I'm glad you were happy with the delivery and packaging.
Regarding the cork, at auction you aren't buying new products as you would be at retail and old cork (being of course, tree bark) does have its imperfections. After 10-20+ years in situ (as was the case with one or two of the bottles you purchased), these corks do have a habit of breaking off quite regularly as stated in the condition statements on each lot.
When it comes to opening old bottles we know if can be tricky so we recommend referring to our magazine guide on the best ways to open old bottles. You can find it here: https://magazine.whisky.auction/how-to/how-to-open-an-old-bottle-of-whisky/
In terms of the liquid itself, however, you should have no issues, and a tea-strainer should do the trick to help remove any pieces of cork.
If you have any questions about the condition of bottles on our auction before you bid our customer service team are always happy to help.
All the best, The Whisky.Auction Team
A reliable, secure and easy whisky auction experience
Clear, easy and a pleasant experience to bid and purchase with. Helpful comms are provided throughout a purchase and the item arrived as described, safely, well packaged and on the intended date
2024年7月24日
Whisky.Auction からの回答
Good afternoon Alex. Thank you for taking the time to review Whisky.Auction, and for such great feedback. Do let us know if we can help with anything going forwards. All the best, The Whisky.Auction Team
Excellent Service
As always prompt, professional and efficient service from the team at Whisky.Auction.
2024年6月26日
Whisky.Auction からの回答
Good morning Duncan. Thank you very much for taking the time to review Whisky.Auction and for your great feedback. It means a lot to our team to hear it. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Thanks for your service and attention
Very happy with the service I received when selling my items - everything was explained well throughout and I was kept well informed. Extremely happy with the final outcome of the sale and very reasonable charges.
2024年6月25日
自発的なレビュー
Whisky.Auction からの回答
Good afternoon Anthony. Thank you for taking the time to review Whisky.Auction and for your great feedback. It means a lot to the team to hear that you have been happy with our service. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Great auction online
Great auction online. Items always well packaged. And fair commission on items. Only thing which is a small matter . I have asked last 2 times if the my parcel can be delivered Monday or Tuesday even weekend. They said no problem but they come no house days 😔. Only reason I asked for those days am at work and my neighbours works nights. So not to wake them up for a parcel. But like I said very happy otherwise thank you
2024年6月25日
Whisky.Auction からの回答
Good morning Sunny. Thank you for taking the time to review Whisky.Auction and for your great feedback. Regarding delivery, we did ensure your order was sent on a Monday for next day delivery, following your recent request and can only apologise that the service was delayed. Do let us know specific delivery requests for future orders and we will do our best to continue to accommodate. All the best, The Whisky.Auction Team
Whisky.Auction からの回答
Good morning Mick. Thank you for taking the time to leave us a review. It's great to hear that you're happy with the Whisky.Auction service. All the best, The Whisky.Auction Team
Whisky.Auction からの回答
Good morning Steve, Thank you for taking the time to review Whisky.Auction. We're really pleased to hear that you're happy with our service. All the best, The Whisky.Auction Team
Whisky.Auction からの回答
Good morning Ziad. Thank you very much for your review. It's great to hear you continue to be happy with the Whisky.Auction service. All the best, The Whisky.Auction Team
Exemplary quality of service.
Exemplary quality of service.
I am very well pleased with my experience with them, every time.
The items are packed with extreme care, and always arrived intact.
Swift dispatch and fast delivery.
Great communication when I had a query.
No one can ask for more.
2024年5月24日
Whisky.Auction からの回答
Good morning Mr Stancu. Thank you for taking the time to review Whisky.Auction and for your much appreciated feedback. It's great to hear that you are happy with our service. All the best, The Whisky.Auction Team
Efficient process and your items are…
Efficient process and your items are well packaged. Also like that you can have a couple of bottles posted for £10 and the miniatures postage costs are relevant to their size/weight
2024年5月28日
Whisky.Auction からの回答
Good morning Mark. Thank you for taking the time to review Whisky.Auction. It's great to hear your feedback and that you are happy with our service. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Great company great communication
Great company great communication, clear information and fast delivery, couldn't be better five stars
2024年5月20日
Whisky.Auction からの回答
Good morning Leon. Thank you for taking the time to review Whisky.Auction. It's great to hear your feedback and we're really pleased you're happy with our service. All the best, The Whisky.Auction Team
Great first experience
Great first experience. I have used one other auction site which is also good but I like the way this one defines the auction end as well as provides real time visibility of the auction count down. Products were packed immaculately (matter fact, so well that it was quite annoying unpacking but better safe than sorry)
2024年5月23日
Whisky.Auction からの回答
Good morning Raoul. Thank you very much for your review. It's great to hear that you enjoyed using our auction. You're correct that our packers are very diligent when ensuring your bottles arrives with you safely! All the best, The Whisky.Auction Team
Great service
2024年5月23日
Whisky.Auction からの回答
Good morning Ray. Thank you very much for your review. It's great to receive your positive feedback. All the best, The Whisky.Auction Team
Very clear and concise instructions…
Very clear and concise instructions made the whole process surprisingly easy, especially to a complete novice like me ! Quite exciting to see the bidding online and excellent results with quick payment into my bank account. Wouldn’t hesitate to use again !
2024年5月14日
自発的なレビュー
Whisky.Auction からの回答
Good morning Kerry. We're so pleased you enjoyed selling with us and thank you very much for taking the time to leave us a review. Do let us know if we can help with anything in the future. All the best, The Whisky.Auction Team
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