Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends "... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Packing for delivery , especially cardboard boxes, has to be done properly. The boxes need to be folded flat and the bottles placed in a air bubble package. Not put the bottles into the actual cardb... もっと見る
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5-star efficiency at every stage. Consistently prompt, personal, informed responses. Estimated proceeds at lower end of YOUR expectations comfortably exceeded MY hopes! Then you went better tha... もっと見る
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First Class service. Purchases are expertly packed and dispatched promptly. Last month I mistakenly commented on their delivery chargers confusing them with another whisky auction house. I wish to... もっと見る
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企業情報
当該企業による記述
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
連絡先
Elixir House, NW10 7SF, London, 英国
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4.7
優良
1240件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Whisky.Auction からの回答
Good morning John. Thank you for taking the time to review Whisky.Auction and for your great feedback. All the best, The Whisky.Auction Team
Great all round buying experience …
Whisky Auction provide a great service from the point of registration, auction activity and then finally to completion of any purchases including delivery. I have not yet used them to sell but their offering seems very comprehensive.
2024年10月17日
Whisky.Auction からの回答
Good afternoon Colin. Thank you for taking the time to leave us a review. It's great to hear that you're happy with our service. All the best, The Whisky.Auction Team
First time buyer
I’ve sold through Whisky Auction, but this is my first time buying. Like the selling experiance I’ve had in the past, purchasing a bottle was simple. They are very clear on fee’s you will incur, this allows you put in a maximum bid know what your final cost will be if it was to reach your highest bid.
Once I’d paid it only took a few days before my bottle was safely delivered, well packed and exactly what was shown on the site.
2024年10月16日
Whisky.Auction からの回答
Good afternoon Perry. Thank you very much for taking the time to review Whisky.Auction. It's great to hear you've enjoyed your buying experience with us as much as selling. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Fast response and very helpfull
2024年9月20日
Whisky.Auction からの回答
Good morning Terence. Thank you for taking the time to review Whisky.Auction and for your great feedback. All the best, The Whisky.Auction Team
Quick and easy
Quick and easy to follow the instructions and paying for the purchase, communications via email very clear.
2024年9月18日
Whisky.Auction からの回答
Good morning Mr Rowley. Thank you for taking the time to leave us a review. It's great to hear your positive feedback. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Excellent service
Excellent service! Very easy process and everything is well organised with very clear instructions. All managed on an online account. Incredibly simple but very effective.
2024年9月12日
自発的なレビュー
Whisky.Auction からの回答
Good morning Kathryn. Thank you for taking the time to review Whisky.Auction and for your great feedback. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Easy to deal with very professional…
Easy to deal with very professional these guys know there stuff if your a seller or a buyer you will get a good result this is a one stop shop for whiskey lovers.
2024年9月12日
自発的なレビュー
Whisky.Auction からの回答
Good afternoon Lee. Thank you very much for taking the time to leave us review. It's great to hear your positive feedback which has been passed onto all of the team. All the best, The Whisky.Auction Team
The whole process is quite simple
The whole process is quite simple. Like any other auction you choose what you want to bid on, place your bid and chose an upper limit and then wait. You are given daily updates on the auction lots when you have been outbid and gives you the opportunity to bid again. Should you be lucky enough to win you are told exactly what you need to pay, including commission and P&P. The rest is done for you so sit back and wait for your winning bids to arrive.
2024年8月15日
Whisky.Auction からの回答
Good afternoon Mr Law. Thank you for taking the time to review Whisky.Auction and for your great feedback. We're so glad you're happy with our auction platform and process. Do let us know if we can help with anything going forwards. All the best, The Whisky.Auction Team
I was able to bid and go back and forth…
I was able to bid and go back and forth to the lots on auction in a smooth way.
2024年8月15日
Whisky.Auction からの回答
Good afternoon Mr Jawad. Thank you for taking the time to review Whisky.Auction and for your great feedback on our auction platform. All the best, The Whisky.Auction Team
Whisky.Auction からの回答
Good morning John. Thank you very much for your review and for your great feedback. All the best, The Whisky.Auction Team
Whisky.Auction からの回答
Good morning Ian. Thank you for taking the time to leave us a review. It's great to hear your feedback. All the best, The Whisky.Auction Team
Whisky.Auction からの回答
Good morning Gabriel. Thank you for taking the time to review Whisky.Auction. Your review is much appreciated! All the best, The Whisky.Auction Team
Everything is going well but the…
Everything is going well but the commission price is to high.
2024年8月16日
Whisky.Auction からの回答
Good morning Roman. Thank you for taking the time to review Whisky.Auction. Best wishes, The Whisky.Auction Team
Do not like the payment system for sold bottles
Did not like having to chase for payment. But also do not like the fact that Whisky.auction makes more money when payments are late from buyers yet passes none of that penalty to the seller.... and probably earns interest on the sellers 'held' payment.
Working on 5% interest it soon adds up on large sums held.
Also a lot of your competitors do not charge sellers a commission.
2024年8月16日
Whisky.Auction からの回答
Good morning Mr Smithson. Thank you for taking the time to leave a review. We're sorry you felt the need to follow up the payment. Please do refer to the 'payment for the lot' section in our terms & conditions for full details on how our payment to buyers works. Do let us know if you have any further questions. Best wishes, The Whisky.Auction Team
Whisky.Auction からの回答
Good morning Mark. Thank you for taking the time to review Whisky.Auction, and for your great feedback! All the best, The Whisky.Auction Team
A really good fine and rare whisky…
A really good fine and rare whisky auction site. Simple to use and to bid online on the lots, and with an excellent post-sale delivery service. I’ve been using them for some years now and still very happy with the way they look after their customers. Thank you.
2024年8月15日
Whisky.Auction からの回答
Good morning Jack. Thank you very much for taking the time to leave us a review, and for your great feedback. It's great to have you as such a loyal customer and we're here to help if you need anything going forwards. All the best, The Whisky.Auction Team
quality....
2024年8月15日
Whisky.Auction からの回答
Good morning Mark. Thank you for taking the time to review Whisky.Auction and for your positive feedback. All the best, The Whisky.Auction Team
Their packing is superb & deliver cost most reasonable, delivery is always fast.
Their packing is superb & delivery cost
2024年8月15日
Whisky.Auction からの回答
Good morning Anthony. Thank you very much for taking the time to review Whisky.Auction and for your great feedback! All the best, The Whisky.Auction Team
The standard of whiskies is excellent…
The standard of whiskies is excellent and the service you receive as a buyer is 2nd to none .
2024年8月15日
Whisky.Auction からの回答
Good morning Ewan. Thank you for taking the time to review Whisky.Auction. It's great to hear your positive feedback and do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Whisky.Auction からの回答
Good morning. Thank you for taking the time to leave us a review, and we're sorry you haven't been happy with your experience with Whisky.Auction. I can see our Head of Auction, Gemma de Jesus, has been discussing your issue with delivery addresses with you over email so do let us know if we can help further. Best wishes, The Whisky.Auction Team
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