Wild Water Spas  レビュー 351

Wild Water Spas からの回答

2026年4月15日

Thank you, Ben, we really appreciate you taking the time to share this.

It is fantastic to hear how happy you are with your new hot tub and that the service delivered by the team made a positive impact. Your comments about Sam mean a lot, and we will ensure he receives your feedback as recognition for his support and advice.

We genuinely value your support and trust in us. If you ever need anything going forward, we are always here to help. Enjoy every moment in your new tub.

Wild Water Spas 🌊

Wild Water Spas からの回答

2026年3月25日

Hi Lauren,

Thank you so much for such a detailed and thoughtful review. We genuinely appreciate you taking the time to share your full experience.

It is great to hear that Sam was able to guide you confidently through the process, especially as a first time buyer. Making everything clear, straightforward, and tailored to your needs is exactly what we aim for.

We are also really pleased that the installation went smoothly and that the team delivered on getting the hot tub into your garden and providing a clear setup demonstration. That end-to-end experience is something we take a lot of pride in.

Your recommendation means a great deal to us, and we are very grateful for your support.

All the best,
Wild Water Spas

Wild Water Spas からの回答

2026年3月25日

Hi Derek,

Thank you for such a strong review. We really appreciate you taking the time to share your experience.

It is great to hear the team delivered clear, informative support throughout and that Sam made the purchasing process straightforward. We are also pleased the installation went smoothly and that the lads looked after you on the day. That level of service is exactly what we aim to deliver.

Your recommendation and feedback on the product quality mean a great deal to us.

Thanks again for your support. It does not go unnoticed.

All the best,
Wild Water Spas

Wild Water Spas からの回答

2026年3月25日

Hi Steve,

Thank you for such an incredible review. We truly appreciate you taking the time to share your experience.

It is fantastic to hear everything went smoothly from the initial purchase through to delivery, installation, and handover. Making the process seamless and stress free is exactly what we aim for, so your feedback means a lot to the whole team.

We are also really pleased you are happy with the quality and value of your hot tub. It sounds like a perfect addition to your garden.

Thank you again for your support. It genuinely means a lot to us.

All the best,
Wild Water Spas

Wild Water Spas からの回答

2026年3月25日

Hi Tim,

Thank you for such a fantastic review. We really appreciate you taking the time to share your experience.

It is great to hear you are enjoying your hot tub and that Sam delivered such a strong level of support throughout both the sales and aftercare process. That is exactly the standard we aim to maintain.

Your loyalty and trust mean a lot to us, and we look forward to looking after you again in the future.

Enjoy the hot tub and roll on the summer.

All the best,
Wild Water Spas

Wild Water Spas からの回答

2026年3月25日

Hi Andrew,

Thank you for the brilliant review. We really appreciate you taking the time to share your experience.

It is great to hear everything ran smoothly from day one and that both the driver and the coordinator went above and beyond. We take a lot of pride in delivering a seamless experience, so your feedback means a great deal to the whole team.

We are also pleased to hear you are happy with the product. That is exactly what we aim for.

Thanks again for your support, it genuinely means a lot to us.

All the best,
Wild Water Spas

Wild Water Spas からの回答

2026年3月25日

Hi Jim,

Thank you so much for taking the time to leave such a fantastic review. We genuinely appreciate your kind words and your trust in us to look after your hot tub.

It is great to hear the team delivered a thorough service and left a strong impression. Feedback like this means a lot to us and reinforces exactly what we aim to deliver every time.

We are grateful for your support and look forward to getting you booked in again next year.

All the best,
Wild Water Spas

Wild Water Spas からの回答

2026年2月17日

Thank you for your review, John.

We really appreciate you taking the time to share your feedback. It is great to hear that Sam delivered an excellent experience. He takes real pride in supporting our customers and your comments will be shared with him.

Thank you for choosing Wild Water Spas. We value your support and are always here if you need anything going forward.

Wild Water Spas 🌊

Wild Water Spas からの回答

2026年2月12日

Hi Paul,

We strongly dispute this review as it does not accurately reflect the facts.

From the outset, we made multiple visits and invested significant time attempting to diagnose and resolve the reported issues. Throughout this period, our team continued to offer support and practical solutions, despite you, the customer, using language that was unprofessional and, at times, inappropriate towards our staff. Even so, we maintained a professional approach and remained committed to assisting.

It is incorrect to state that we refused to help or that the unit was abandoned. Our support was declined, and access was restricted once you decided to involve a third party. We were clear that we were willing to continue working towards a resolution, and that position remains unchanged should you allow us to do so.

Regarding the Companies House reference, this is incorrect. The trading business and operational support remain fully active, and customers continue to receive service and assistance as normal.

We take feedback seriously and always aim to resolve issues collaboratively. Our door remains open to provide further support constructively and respectfully.

Kind Regards,

Wild Water Spa's

Wild Water Spas からの回答

2026年2月17日

Thank you very much for taking the time to share your feedback.

We genuinely appreciate your kind words and are really pleased to hear that your experience with Wild Water Spas has been smooth and straightforward so far. Sam will be delighted to know that his support has been helpful and made a positive difference.

Thank you for placing your trust in us. We look forward to delivering your hot tub and continuing to support you every step of the way. Please feel free to reach out at any time if you need anything at all.

Wild Water Spas 🌊

Wild Water Spas からの回答

2026年2月17日

Thank you for the great feedback, Vanessa.

We are pleased to hear that you experienced brilliant customer service across our engineering delivery team and help line. That level of consistency is exactly what we aim to deliver at every touchpoint.

Thank you for choosing Wild Water Spas. We appreciate your support and remain on hand whenever you need us.

Wild Water Spas 🌊

Wild Water Spas からの回答

2026年2月17日

Thank you so much for taking the time to leave such a detailed and positive review, Mary.

We are delighted to hear that your experience with Wild Water Spas met your expectations from initial contact through to delivery, installation, and follow-up. Our team takes real pride in providing clear communication, one-to-one support, and practical advice to ensure every customer feels confident and fully supported throughout their journey.

We are also pleased that the pump upgrade helped deliver even greater value and performance for your hot tub. Doing the right thing for our customers is a core part of how we operate, and your feedback reinforces that approach.

Thank you again for your recommendation and trust in Wild Water Spas. We remain fully committed to supporting you going forward and are always here should you need anything at all.

Wild Water Spas 🌊

Wild Water Spas からの回答

2026年2月17日

Thank you very much for taking the time to leave such a positive and detailed review, Ann.

We truly appreciate your kind words and are delighted to hear that your delivery experience exceeded expectations. Paul will be extremely pleased to know his efforts made such a strong impression. Going above and beyond for our customers is exactly the standard we aim to uphold.

It is also great to hear that Sam’s communication and responsiveness helped make the process smooth and efficient, especially with such a quick turnaround from purchase to delivery. We understand how important speed, clarity and reliability are, and we are glad this came through in your experience.

Thank you again for your recommendation and for choosing Wild Water Spas. We value your trust and remain fully committed to supporting you going forward.

Wild Water Spas 🌊

Wild Water Spas からの回答

2025年12月18日

Hi Mark,

Thank you for taking the time to leave such a strong review and for choosing Wild Water Spas.

We are delighted to hear that Sam and the team went above and beyond to help you find the right tub and ensure everything ran smoothly from start to finish. Being responsive and keeping the process effortless is a core part of how we operate, so it is great to see that reflected in your experience.

Your feedback on the delivery and installation support is genuinely appreciated and will be shared internally. We are pleased that the setup was handled efficiently and met expectations.

Thank you again for the recommendation. We value your trust and look forward to supporting you long term with your Ocean Monarch.

Wild Water Spa's 🌊

Wild Water Spas からの回答

2025年12月18日

Hi Ian,

Thank you for taking the time to leave such a positive review and for choosing Wild Water Spas.

We are pleased we could store your hot tub while you completed the base, and that this helped keep your project on track. It is great to hear you were happy with the pricing, the product itself, and the speed and professionalism of the installation.

Thank you again for your trust. We appreciate the recommendation and look forward to supporting you in the future should you need anything at all.

Wild Water Spa's 🌊

Wild Water Spas からの回答

2025年12月18日

Hi Sandra,

Thank you very much for the 5-star review and for choosing Wild Water Spas.

We are delighted to hear that the team were helpful and available whenever you needed us, and that the pre-delivery and installation guidance made the whole process straightforward. Your feedback on the delivery team is genuinely appreciated and will be shared with them.

Most importantly, we are thrilled you are loving your hot tub. On behalf of Sam and everyone at Wild Water Spas, thank you again for your trust and recommendation. We are always here if you need anything in the future.

Wild Water Spa's 🌊

Wild Water Spas からの回答

2025年11月24日

Thank you so much for the honest feedback and for recognising the end result, even after a few frustrating delays. We really appreciate your patience throughout - vehicle issues are never ideal, and I’m glad we were still able to get everything sorted to a high standard in the end.

It’s great to hear you’re loving the tub and that the delivery team did a solid job setting it up. We have made sure to follow up regarding the goodwill chemicals to make sure that’s resolved. Thanks again for your kind words and trust in us , we’ll look forward to helping you again when it’s time for that upgrade!

Wild Water Spas 🌊

Wild Water Spas からの回答

2025年11月24日

Thank you so much Hannah! You were an absolute pleasure to deal with from start to finish. I’m really glad you found the whole process smooth and that both Sam and Jamie made sure everything was spot on for you. Enjoy every soak in your new tub and thank you again for recommending us!

Wild Water Spas 🌊