Wild Water Spas  レビュー 351

Wild Water Spas からの回答

2025年11月13日

Thank you, Lloyd, for such an incredible review, it honestly means the world to us. We’re thrilled to hear that your experience with Wild Water Spas has been 10/10 from start to finish.

It’s fantastic that Sam was able to support you not just during the purchase but long after, ensuring you always had someone on hand to help when needed. We truly believe great service doesn’t stop at delivery, so it’s brilliant to know that ongoing support has made a difference.

We’ll make sure your kind words are passed on to the delivery team too, they take real pride in what they do, and hearing that they went above and beyond to get all three units perfectly positioned, even working late into the evening, will mean a lot to them.

We’re so pleased you’re happy with both the products and the service you received. Thank you again for your trust and for taking the time to share such thoughtful feedback. Enjoy every moment with your new spas, you’ve been a pleasure to deal with from day one.

Wild Water Spas 🙂

Wild Water Spas からの回答

2025年11月12日

Thank you so much for your kind words and 5-star review. We’re thrilled to hear you had such a great experience with us and that Sam was able to help make everything run smoothly for you.

We always aim to make the process as straightforward and enjoyable as possible, from first contact through to installation and aftercare, so it’s fantastic to know that came across.

We really appreciate you taking the time to share your feedback - it means a lot to the whole team here at Wild Water Spas. Enjoy every moment of your new spa, and if you ever need anything in the future, you know where we are.

Wild Water Spas 🙂

Wild Water Spas からの回答

2025年11月12日

Thank you so much for taking the time to leave such a detailed and heartfelt review , it genuinely means a lot to all of us here at Wild Water Spas. We’re absolutely delighted to hear that your experience from the very first enquiry right through to delivery and aftercare has been such a positive one.

It’s brilliant to know that Sam was able to guide you through every step, especially with the access concerns around your narrow gate. We understand how stressful those details can be, and it’s great that his proactive approach and attention to detail helped make the process smooth and stress-free. We pride ourselves on going the extra mile to find solutions rather than obstacles, so your feedback really reinforces why we do what we do.

We’re also so pleased that Jamie and the installation team delivered the level of service we aim for on every delivery - punctual, professional, and ready to share expert advice so you feel confident using and maintaining your new spa. The Titan Eclipse-800 is a stunning model, and knowing you’re already enjoying it makes all the effort worthwhile.

Your comments about our after-sales support really resonate with us too. Customer care doesn’t end once the spa is delivered, we believe in being available long after installation to make sure every question is answered and every customer feels supported.

Thank you once again for recommending Wild Water Spas and for putting your trust in us. We truly appreciate your kind words and your business, and we wish you many relaxing and memorable moments in your new hot tub.

Wild Water Spas 🙂

Wild Water Spas からの回答

2025年10月30日

Hi Robert

Thank you for taking the time to leave such a thoughtful review, it genuinely means a lot. We completely understand the hesitation that can come with buying pre-loved, so hearing that our service and communication eased those worries is exactly what we hope for. Sam puts a huge amount of care into every customer conversation, whether it is answering questions late in the evening or sending quick updates to keep things stress-free. We are delighted to see that his support made a real difference for you and he will be chuffed to bits reading this. Enjoy your spa with total peace of mind and remember, Sam and the whole team are always just a WhatsApp message away if you ever need anything.

Wild Water Spas 🙂

Wild Water Spas からの回答

2025年10月30日

Hi Christine

Thank you so much for the wonderful review, it is fantastic to hear how happy you are with your new hot tub. We are delighted that delivery was on time and installation went perfectly, that is always what we aim for. It is great knowing you found us easy to deal with and that everything met your expectations. We hope you enjoy countless relaxing soaks and memorable moments in your new spa. If you ever need anything at all, we are always here to help.

Wild Water Spas 🌊

Wild Water Spas からの回答

2026年2月17日

Thank you so much for sharing this feedback, Clare.

We really appreciate you trusting us with such a big decision, and it is fantastic to hear that you absolutely love your hot tub. Sam takes a very consultative approach, and it is great to know that the time spent understanding your needs paid off in choosing the right tub for you and your family.

We are also pleased that the delivery ran as planned and that the condition of the hot tub exceeded expectations. Quality, transparency and delivering real value are central to how we operate.

Thank you again for your kind words and recommendation. We value your support and look forward to continuing to support you and your family going forward.

Wild Water Spas 🌊

Wild Water Spas からの回答

2026年2月17日

Thank you very much for such a strong recommendation, Mary.

We truly appreciate you taking the time to share your experience and cannot thank you enough for your kind words. It is great to hear that Sam’s consistent communication and updates gave you confidence throughout the process and that all of your questions were handled promptly and clearly.

We are equally pleased to hear that Meedo delivered an excellent service on the day. Reliable professional delivery is a critical part of the customer journey and your feedback confirms we are getting this right.

Thank you again for choosing Wild Water Spas and for recommending us so highly. We value your trust and remain fully committed to supporting you whenever you need us.

Wild Water Spas 🌊

Wild Water Spas からの回答

2025年9月11日 に更新

Hi Kevin,

We appreciate all feedback, but it is important to clarify the facts. Our delivery team arrived slightly later than planned due to unexpected roadworks and a diversion. We kept you updated well into the night to ensure you were not left without information.

Regarding access, this was not as clear as you had originally indicated. This unfortunately led to some items being unintentionally broken, but as set out in the terms and conditions you agreed to prior to installation, we are not liable for damages caused by restricted or poor access.

It is also worth noting that you were sending a large volume of repeated WhatsApp messages with little regard for our staff members’ time, despite our team responding and providing updates.

As for the hot tub itself, it is fully operational. In fact, you even confirmed to us in writing that it was heating and working correctly following delivery. All of our preloved hot tubs are thoroughly tested before leaving our facility, with full documentation to confirm this process.

We always strive to deliver the best possible service and communication, and while we regret you feel dissatisfied, we have acted professionally and within our agreed terms at every stage. That said, if you require any further assistance, please do contact us directly and we will be more than happy to help.

Kind Regards,

Wild Water Spa's

Wild Water Spas からの回答

2025年9月3日

Thank you Carl for the fantastic review. We’re really pleased to hear everything went smoothly from start to finish and that having WhatsApp support on hand made life even easier. It’s brilliant to know you’re loving your hot tub and we truly appreciate the recommendation. Here’s to many evenings of bubbles, relaxation and the occasional “sorry, can’t talk, I’m in the tub” message to friends 😂

Wild Water Spas 🌊

Wild Water Spas からの回答

2025年9月3日

Thank you Cristel for taking the time to share such lovely feedback. It’s wonderful to hear that everything from the first conversation right through to delivery and installation felt seamless for you. Knowing you’re as delighted with the hot tub itself as you were with the service makes it even better. We’re so pleased you feel you’ve had great value as well as great care. Now the fun part begins, switch on those jets, pour yourself a drink, and enjoy every soak ❤️

Wild Water Spas 🌊

Wild Water Spas からの回答

2025年9月3日

Thank you Ryan for such a fantastic review. We’re absolutely thrilled to hear how happy you are with your hot tub and even more delighted that the whole Wild Water experience lived up to expectations. Sam will be grinning ear to ear knowing his patience and support made everything easy for you, even months down the line. Our delivery team will also be chuffed that their efforts left you feeling confident and relaxed from day one. We couldn’t ask for better feedback and your recommendation means the world to us. Now it’s over to you to enjoy the bubbles, you’ve definitely earned them 🙌

Wild Water Spas 🌊

Wild Water Spas からの回答

2025年9月3日

Thank you Jeanette for the glowing 5 star review. Sam will be delighted to know he guided you through all your questions and made the order process nice and easy. We pride ourselves on keeping communication crystal clear, so it’s brilliant to hear your delivery date is all set. Now the countdown begins… we’d say try to be patient, but we know it’s hard not to get a little overexcited when there’s a hot tub on the horizon.

Wild Water Spas 🌊

Wild Water Spas からの回答

2025年9月3日

Hi Mrs Ash,

Thank you so much for the fantastic 5 star review. Sam will be chuffed to hear he kept everything clear and friendly, and Harry and his colleague will be thrilled their handover hit the spot. We aim to get tubs bubbling quickly, so it’s great to know delivery in just a couple of weeks worked for you. If you need any tips, a water care refresher, or just want to brag about your new favourite seat in the tub, we’re right here. Enjoy every soak!

Wild Water Spas 🌊

Wild Water Spas からの回答

2025年7月16日

Dear Debbie,

Thank you so much for your lovely feedback! We’re delighted to hear that everything was clearly explained and that there were no hidden costs. It’s also fantastic to know our delivery crew made such a positive impression.

Your satisfaction means a great deal to us, and we truly appreciate you choosing Wild Water Spas. If there’s anything you need moving forward, we’re always here to help.

Warm regards,
The Wild Water Spas Team 🌊

Wild Water Spas からの回答

2025年7月16日

Hi,

Thank you so much for your kind words! We're absolutely delighted to hear that Qasim and Abdullah provided such a fantastic service during your hot tub installation. We’re very proud to have them on our team, and we’ll be sure to pass on your lovely feedback to them.

It’s great to know your hot tub is up and running and that you’re so happy with it. If you need anything at all, we're always here to help.

Warm regards,
The Wild Water Spas Team 🌊

Wild Water Spas からの回答

2025年7月16日

Dear Kim,

Thank you very much for your thoughtful and detailed feedback. We’re delighted to hear that Sam and our delivery team, Qasim and Abdullah, provided such excellent service throughout your experience. It’s wonderful to know they demonstrated professionalism, care, and dedication, especially given the challenges of delivering a large hot tub.

We also appreciate you highlighting the personal touch from Qasim with his setup guidance and ongoing support. At Wild Water Spas, we strive to ensure every customer feels supported from start to finish, and your recommendation means a great deal to us.

If you ever need assistance in the future, please don’t hesitate to reach out. Enjoy your hot tub!

Warm regards,
The Wild Water Spas Team 🌊

Wild Water Spas からの回答

2025年7月16日

Dear Susan,

Thank you so much for your wonderful feedback! We’re thrilled to hear that our team provided excellent service from start to finish. Paul and his colleague will be delighted to know they made such a positive impression with their friendliness and expertise.

Your kind words mean a lot to us, and we truly appreciate you choosing Wild Water Spas. If there’s anything you need in the future, please don’t hesitate to get in touch.

Warm regards,
The Wild Water Spas Team 🌊

Wild Water Spas からの回答

2025年7月16日

Dear Kay,

Thank you very much for your kind words! We’re delighted to hear that you had a fantastic experience, from the advice before purchase to the timely delivery and installation.

Your satisfaction is very important to us, and we truly appreciate you choosing Wild Water Spas. Should you need any assistance in the future, please don’t hesitate to reach out.

Warm regards,
The Wild Water Spas Team 🌊