I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Internet went down for absolutely no reason. Tried to call to see what was up. Good luck speaking to a real person. Chat was not helpful. Have had their service for many years. Never had these problem... もっと見る
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For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill... もっと見る
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The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... もっと見る
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企業情報
当該企業による記述
Kinetic is the leading fiber insurgent provider of high-speed residential and business internet service. It provides affordable, reliable fiber internet to homes and businesses in 18 states. Kinetic focuses on providing fiber broadband to people in underserved and unserved rural communities — essentially people in communities most providers skip over. They're committed to the mission of providing Internet Better. Everywhere.
The Kinetic Promise™
当該企業による記述
- Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
- Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
- What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation. Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots. Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
- What is included in my free installation and setup?
- Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
- Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
- Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
- What should I expect during my Whole Home Wi-Fi Set Up?
- During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
- Does the technician need access to every room in my home?
- Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
- Will my yard be damaged during the installation process?
- Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know. We’re here to make sure everything goes smoothly.
連絡先
4005 Rodney Parham Road, 72212, Little Rock, 米国
- 1-866-509-8890
- UnitiCanHelp@uniti.com
- windstream.com
4.0
ほぼ満足
746件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
On 02/05/2026 I called & talked with…
On 02/05/2026 I called & talked with Krysta about changing my date my bill is due which she did, however, I asked if my bill would be going up due to having to go to fiber optic & was told NO, but my bill went up $15.00. So instead of $80.54 I'm having to pay $96.00 or $97.00 dollars a month!!! I'm on a fixed income & can't afford a high bill!!!!!
2026年2月5日
Kinetic からの回答
HI Ashley, I don't believe your billing has changed however, there is a proration on this most recent bill to catch up the billing cycle change. If you have any further questions about it, please email me directly at uniticanhelp@uniti.com. Thanks! <Maggie
If I could give a 0 review I would
If I could give a 0 review I would. Intermittent internet service for the entire town. Terrible customer service. Frequent price changes. They make cancelling such a hassle it’s almost better just to use my phone hotspot. Do yourself a favor and find someone else…anyone else…hell, smoke signals would search Google better than this service.
2026年2月17日
自発的なレビュー
Kinetic からの回答
Hi Levi! I’m sorry for the intermittent service across your town, the frustration with customer support, the frequent price changes, and the difficulty you faced when trying to cancel—none of that is the experience I want you to have. I want to review the local network performance and any outage events affecting your area, confirm your pricing history, and look into your cancellation experience so I can address each issue. Please email me at uniticanhelp@uniti.com with the subject “Trust Pilot Review” and include your full name and account information; I’ll personally investigate and follow up directly. <Maggie
Better think long and hard about…
Better think long and hard about signing on with this company. We're a 2 year customer and everything was hunky-dorry for the first year. After that their signal started fluctuating and we would lose service. The last week has been terrible. We lost service for longer periods of time. When we went to cancel we were met with a rep that was combative. I would rate this company lower than a 1 star.
2026年2月17日
自発的なレビュー
Kinetic からの回答
HI David! I’m sorry for the signal fluctuations, recent extended outages, and the combative interaction you experienced when trying to cancel—especially after a strong first year with us; that’s not the service or support I want you to have. I want to review the network performance affecting your address, any outage or maintenance events over the last week, and your interaction notes so I can address the reliability issues and follow up on the cancellation experience. Please email me at uniticanhelp@uniti.com with the subject “Trust Pilot Review” and include your full name and account information; I’ll personally look into your account and follow up directly. <Maggie
Kinetic からの回答
Dream team 🤩 Our techs are always here for you if you need them again — just reach out on any of our social channels @gokineticfiber
Crystal Clear
I absolutely love the quality of the picture. I’m receiving on my television. It is so much clearer and it’s a wonderful product.
2026年2月17日
Kinetic からの回答
Makes our day to know that your home entertainment is meeting your expectations, Judy, and we really appreciate you taking the time to share! We hope that you're having a blast with your streaming experience, and we encourage you to follow us on social @gokineticfiber for the latest tips and updates!
We are pleased
The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a date in below because it was required but I do not remember what day the technician came. It was one or two days before the big snowstorm here in Blairsville
2026年1月16日
Kinetic からの回答
We're so happy to hear that your tech addressed your concerns just in time for the winter weather, Michele, and we can't wait to share your compliment. Know that we're always here if you need us — just reach out to us on social @gokineticfiber
Very prompt and professional
2026年1月5日
Kinetic からの回答
That's what we love to hear, Phillip! It's always our goal to give you fast, thorough support, and it makes our day to hear that you got to experience it. Know that we're always here if you ever need support, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Excellent representative experience
Speaking to the representative, she was easily able to explain my bill and very helpful in looking to how to check it moving forward.
2026年2月3日
Kinetic からの回答
We always want you to be confident in your service 💚 Thanks for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
Would recommend
Very pleased with service. Love the option to reduce internet speed when not there. Customer service responsive.
2026年1月30日
Kinetic からの回答
We're glad to have you with us 💚 Don’t forget to follow us on social @gokineticfiber to keep up with all the latest updates!
Quick follow-up and attentive sevice
2026年2月12日
Kinetic からの回答
We're always here for you, Bruce 🤝 If you ever need our tech team again, don't hesitate to reach out on one of our social channels @gokineticfiber
Extenders make a huge difference.
I need those extenders and they are working great! I really appreciate all the help with both the router and extenders. These people are so helpful.
2026年2月9日
Kinetic からの回答
Thanks for the update! Glad you're back on a solid connection 🙏 Don't be afraid to reach out on social @gokineticfiber if you ever need our techs again.
Associate assisted me in several…
Associate assisted me in several different ways and answered my questions. Very helpful and pleasant to work with.
2026年1月10日
Kinetic からの回答
Appreciate the review, Joyce! We're always here for you 💚 Don't hesitate to DM us on any of our social channels @gokineticfiber if you need us again.
Reliable
Kinetic gave me consistent reliable service and were easy to work with.
Thank you for 5.5 great years!
Cari
2026年2月16日
Kinetic からの回答
Thank YOU for being a customer with us, Cari! We're so grateful to have you 🫶 Stay connected with us on social @gokineticfiber
Kinetic からの回答
So great to hear that we were able to get you the help you need! Don't hesitate to reach out on any of our social platforms, @gokineticfiber, if you need us again.
Super service
It just there we you need them. Up time on fiber high 99+. Very happy and great value.
2026年2月16日
Kinetic からの回答
Love to hear the satisfaction! Glad we got you on some solid speeds 🙌 Be sure to stay up-to-date with all of us on social by following us @gokineticfiber
Kinetic からの回答
Hey Billy, glad our support team was on it! If you ever need help from them again, be sure to send us a DM on Instagram or Facebook @gokineticfiber
Just all-around company to do business with.
Kinetic was at my house to install fiber when they said they would. They made sure that everything was up and running, like my computer, TV and a couple of other things that had to be reset the passwords due to changing over too fiber. The tech that showed up was very nice and friendly. I would recommend Kinetic to anyone. Thanks for everything.
2026年2月4日
Kinetic からの回答
Happy to hear our team made it an easy transition for you! We hope you enjoy this upgrade ⚡ Be sure to stay connected with all of us here at Kinetic on social @gokineticfiber
Good experience
The fiber optic cable underground was installed by two guys 12/31/2026, they did a great job. For some unexplained reason the in-home installation was cancelled. I called Kinetic, was able to reschedule. On 2/2/2026 Tyler called when on his way, he was proficient in his work installing the fiber optic equipment. We haven't had any problems with the service.
2026年2月2日
Kinetic からの回答
Apologies for the delay, but glad you're all set up now 🙏 We hope things continue to run smoothly for you, but don't hesitate to reach out on social @gokineticfiber if you need us for any reason.
The technician was very knowledgeable…
The technician was very knowledgeable and courteous dealing with the situation and explained everything that he was doing. He also explained that eventually everything will be buried under ground.
2026年2月14日
Kinetic からの回答
We always want to make sure you're connected with confidence 🙌 Let us know how you're loving your service by giving us a follow and tagging us @gokineticfiber on any of our social media channels!
Presently did not increase my bill
Presently did not increase my bill, thanks.
But, my current speed does not accommodate my needs & you require an increase to upgrade. I rely on SS for a living & can not justify an increase.
2026年2月2日
Kinetic からの回答
HI Charles! Thank you for reaching out. I have checked into your service and was able to get your service upgraded without any additional cost. If you have any questions about this, please email me directly at uniticanhelp@uniti.com. Thanks! <Maggie
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