I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Internet went down for absolutely no reason. Tried to call to see what was up. Good luck speaking to a real person. Chat was not helpful. Have had their service for many years. Never had these problem... もっと見る
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For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill... もっと見る
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The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... もっと見る
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企業情報
当該企業による記述
Kinetic is the leading fiber insurgent provider of high-speed residential and business internet service. It provides affordable, reliable fiber internet to homes and businesses in 18 states. Kinetic focuses on providing fiber broadband to people in underserved and unserved rural communities — essentially people in communities most providers skip over. They're committed to the mission of providing Internet Better. Everywhere.
The Kinetic Promise™
当該企業による記述
- Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
- Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
- What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation. Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots. Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
- What is included in my free installation and setup?
- Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
- Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
- Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
- What should I expect during my Whole Home Wi-Fi Set Up?
- During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
- Does the technician need access to every room in my home?
- Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
- Will my yard be damaged during the installation process?
- Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know. We’re here to make sure everything goes smoothly.
連絡先
4005 Rodney Parham Road, 72212, Little Rock, 米国
- 1-866-509-8890
- UnitiCanHelp@uniti.com
- windstream.com
4.0
ほぼ満足
746件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Kinetic からの回答
Thanks for the review, Debbie! Always love hearing that 🙌 Don't forget to follow us on social @gokineticfiber
Kenneth provided excellent service!
Kenneth was prompt in arriving, friendly and personable, and made the repair very quickly. I was very satisfied with the service provided!
2026年2月2日
Kinetic からの回答
We're happy to hear Kenneth was able to get everything sorted out 🙌 Thanks for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
Poor record keeping
Last month I got notification that my credit card was out of date I called kinetic talked to a live individual they updated my record and for an entire month I kept on getting notifications that my credit card was out of date I ended up recalling back and giving my number again I hope this doesn't affect my service
2026年1月20日
Kinetic からの回答
Hi Charles! I'd be happy to confirm the card we have on file if you'd like to email me directly. Email me at Uniticanhelp@uniti.com using the subject "trust pilot review" with the last four digits of the card number and I can check if it matches what we have on file. Thanks! <Maggie
Kinetic からの回答
We love to hear it! If you share your shoutout on social media, be sure to tag us @gokineticfiber so we don't miss it!
I have a HUGE billing issue with…
I have a HUGE billing issue with Windstream/Kinetic Business. In an area that MAKES you use this company. Been a customer 23 years which means nothing. Landline only two numbers and a fax ( yes, some still do that). Using old copper lines so extra charges of 63.00 until THEY change to fiber, but is that my fault they want to UPGRADE? No. We get nothing from them but LANDLINE phone. A bill that was 381 is now 500. Crap Company and if could change it would happen.
2026年2月16日
自発的なレビュー
Kinetic からの回答
Hi Dottie! I’m sorry for the billing increase and charges tied to the copper lines—especially after 23 years as a customer in an area with limited options—and I appreciate you sharing the details. I want to review your account, the copper-related fees, and any available pricing or credit options while confirming what’s planned for fiber in your area so you’re not paying more than you should for landline service. Please email me at uniticanhelp@uniti.com with the subject “Trust Pilot Review” and include your full name and account information so I can look into this immediately and work toward a clear, fair resolution. <Maggie
All the guys that came here to help me…
All the guys that came here to help me were wonderful. Very considerate and very understanding of my need to get Internet fixed. I am 75 years old and you don’t know how special it is to have a group of young men to come and help me like they did.
2026年2月6日
Kinetic からの回答
This just made our day, Betty! Thanks for sharing this sweet experience with us. Please don't hesitate to send us a message on our socials @gokineticfiber if you ever need anything at all 💚
My bill went up when promised it would…
My bill went up when promised it would not, spoke with 2 people who were very nice and seemed to know what they were doing. I was told I would be given a discount but had to pay today to get the discount, but was assured my auto draft would not go through as scheduled at the higher price. Assured by 2 people all was fixed and good. Today I find that the auto did indeed go through as well as the discount, so I called because of a higher bill and get charged twice! when I called to get my money back, I was argued with, then sent to another person who said even though they could clearly see I was double billed, I needed to send proof that it went through my bank and then it would be up to 10 days to reverse the charge! Really it took you 1 day to pull the money why on earth does it take 10 days! SO unhappy with Kinetic should have switched to Verizon months ago like I wanted to. Don't fall for the "we can beat that price" they just go up randomly to get you back to the same high, ridiculous price as before!
2026年2月13日
自発的なレビュー
Kinetic からの回答
HI Jacquelyn! I’m sorry for the double billing and the frustrating experience with the auto draft, the discount, and the refund process—especially after being assured it was fixed. I want to review your account, confirm the discount, correct any duplicate charge, and make sure your auto draft settings and pricing are clear and accurate going forward. Please email me at uniticanhelp@uniti.com with the subject “Trust Pilot Review” and include your full name and account information so I can address this immediately and work toward a prompt refund and resolution. <Maggie
They came out right away and repaired…
They came out right away and repaired the downed line. They also called us to check that the service was working before they left.
2026年2月2日
Kinetic からの回答
We hope our team left you feeling confident in your service with us. Just know we're a private message away on any of our social channels @gokineticfiber if you need us again 💚
Kinetic からの回答
Glad they were able to help! Don't hesitate to reach out on one of our social channels, @gokineticfiber, if you ever need them again.
Thank you for everything that I want…
Thank you for everything that I want and appreciated
2026年2月11日
Kinetic からの回答
We're always here for you anytime you need us 💚 Never hesitate to reach out on social @gokineticfiber
Great customer service focus!
2026年2月10日
Kinetic からの回答
Thank you for saying that, William. We love our support team 🥰 They're always here for you if you need them again. Just reach out on one of our social channels @gokineticfiber
techs help and are said they will call…
techs help and are said they will call back next day and so do but most won’t. Been trying for weeks to get computer fixed.
2026年1月21日
Kinetic からの回答
Hello! I certainly apologize the issues were not resolved when speaking with internet support. Please email me at uniticanhelp@uniti.com if you still are unable use the internet and I can take a look. <Maggie
Lies
I was told nothing would change as far as my account besides the price. Speed wouldn’t change. Well the guy lied. Now my internet is slow when I’m only streaming ONE tv.
2026年1月21日
Kinetic からの回答
HI Nick! Thank you for reaching out. I checked the recent order and there wasn't any changes made to your speed. If you still need assistance with your service, please email me at uniticanhelp@uniti.com. Thanks! <Maggie
I’m so happy with Kinetic
I’m so happy with Kinetic. It was a bit stressful to have to have new lines placed. It went smoothly. The staff was really nice answering all of my questions :). I am now enjoying great service - yeah!!! Thanks for being out there for me to get.
2026年1月5日
Kinetic からの回答
Love to hear you're enjoying your service, Diane — that's exactly what we strive for! Please let us know if there's anything we can do for you by reaching us on our socials @gokineticfiber 💚
Kinetic からの回答
Love to see it, Brittney! So glad we could get everything done seamlessly. Let us know if you ever need anything by sending us a message on our socials @gokineticfiber!
Repair of wifi.
My technician was wonderful and extremely knowledgeable. The speed in getting the new cable buried was awesome. A very good experience!
2026年1月28日
Kinetic からの回答
Thanks for taking the time to share this, Cathy! So glad to hear everything went smoothly. Don't hesitate to send us a message on our socials @gokineticfiber if you ever need anything.
She listened to my situation and helped…
She listened to my situation and helped me with a clear solution.
2026年2月1日
Kinetic からの回答
We love to hear it! If you'd like to share more about your positive experience on social, feel free to tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Had to call and end credit for no phone service
Not great credit was to be done this payment have to wait u til next bill.
2026年2月9日
Kinetic からの回答
Hi Sharon, we'd love to look into this more and see what billing concerns we can help with. Just reach out to us via email at wincanhelp@windstream.com, and our support team will gladly assist you further.
They charge me what most of my friends…
They charge me what most of my friends pay for fiber internet. They have told me they were bringing fiber to my area for 15 years and have yet to do so. In order to do most things I have to ensure only one thing is turned on and connected or I have terrible speeds. Charging an arm and a leg for 25m/s and 1mb upload.
THIS INTERNET IS HORRIBLE AND ITS TOO BAD THEY ARE THE ONLY OPTION IN THE AREA. I would not use them if I had a choice.
2026年2月10日
自発的なレビュー
Kinetic からの回答
Hello! I’m sorry for the frustration with your speeds and pricing, and for the disappointment around fiber not reaching your area yet—I understand how difficult it is to manage everyday tasks when you have to limit connected devices, especially with 25 Mbps down and 1 Mbps up. I want to review your account, check the network conditions in your area, and see what we can do right now to improve performance and value while keeping you informed about any upgrade timelines. Please email me at uniticanhelp@uniti.com with your full name and account information, and use “Trust Pilot Review” as the subject so I can locate your message quickly. I’ll investigate and follow up with specific next steps. <Maggie
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