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🚨 Warning: My Frustrating Experience with WinkBeds 🚨

I want to share my experience with WinkBeds to help others avoid the same issues I faced.

I placed an order for a mattress and accessories on September 6, 2025. Immediately, I found out that my platform bed was missing. I tried to reach out via email, the only way to contact them, but I received little to no response. Despite multiple attempts to get assistance, my concerns remained unresolved.

Legally, WinkBeds has failed to fulfill the terms of the purchase agreement. They didn’t deliver the goods as promised, which breaches the contract and violates consumer protection laws. After nearly 30 days of waiting, I still don’t have a functional bed, which impacts my rights as a consumer to receive the product and service I paid for.

If you're considering a mattress from WinkBeds, I urge you to think twice. Your investment and sleep deserve better!

Went to look at the bed on Sunday and ordered. Delivery was on Wed. Super fast and great quality sleep thus far. Would recommend.

The item was shipped quickly and arrived at my door within a week of placing the order. I changed my mind about something extra I included, and though there is no human contact other than email customer service, the adjustment was made to my payment and a refund was issued immediately. One star off for no phone customer service, but otherwise a great experience.

So far mattress is great - perfect combo between softness and support. Very happy with the Wink bed so far

Faster delivery expected & been able to sleep better than I have in a very long time since the very first night!

My Winkbed is exactly what I’d hoped, firm and comfortable. Customer service responded to my email within a few hours. Pick up services were also very communicative. My expectations were exceeded in every category.

The mattress arrived a lot earlier than they stated. I thought, based on the site, that it would take 2 weeks just to be made. It arrived in a few days. I enjoyed the process of receiving my bed directly to my home. As a sole woman dragging it inside, it wasn't too hard alone. I used ChatGpt to narrow down which specific one to order for my needs. I was able to maneuver it onto my platform bed. The packaging said it comes with a razor to split the plastic but it did not. I got it cut back with my own blade.

Th3 bed is comfortable. It actually took me a few nights foe my body to adjust to the comfort after my old mattress. But now, it's great, I get good rest on it. The overall experience was good. I only dislike that I now have to figure out how to remove my old mattress. Which reminds me, there is a fee in the pricing for mattress waste even though they (Wink) doesn't do the removal of the old one. I definitely recommend purchasing this way.

Actually easy to set up.

Nice bed so far, but construction is not perfect with some slight flaws I'm a bit concerned with. Some of the foam or top layer material has a slight raised roll about 2 feet in length. It is currently at the foot of the bed but wondering if I will notice when I rotate to head of bed. Also springs slightly bulging out on one side when compared to the other. We will see how works longer term.

Probably a great bed but the Soft version isn’t so much plush, as it is sinking. It feels decent at first, if not a bit firmer than I expected. Most mattress are firmer than you’d expect at first. However the issue arose 3 hours into the night waking up with back pain since the bed had sunken in so much that I was now in a small valley. It was deeply uncomfortable and not what I expect from a plush mattress at all.

I thought I was shipped the wrong mattress because this is NOT firm. But the label on the mattress states "Luxury Firm". This is the softest, least firm mattress I have ever owned. I know "firm" is a relative term but I can't believe anyone would think this mattress was in any way firm.

One week in - and the mattress is excellent and as advertised. Seems the right amount of firmness and give - able to sleep on either side or on stomach (male, 6ft1 180lbs, athletic). The mattress is HEAVY. I was just able to unbox, get it upstairs and move and install myself. I recommend having a friend help unless you too are a powerlifter.

The bed came in a good box, no damage, it unfolded quickly. I set it up and slept on it the same night since the website said it was ok to do so. I put in my calendar the rotation cycle per warranty instructions. I am 5'9 190lbs primarily a stomach sleeper then a side sleeper. For me the bed felt great and my body is adjusting. It is too early to tell the durability and longevity but I will make an update if needed. So far, so good.

Quick delivery, easy setup, and comfortable mattress.

Super comfortable

We had an issue with UPS loosing the package but once I contacted winkbed they immediately sent a replacement, which arrived extremely quick.

Very pleased with the serviced promised and delivered. The replacement bed is as we had expected for a comfortable night's rest.
At this point I await instructions regarding the
pickup of the first mattress.