DO NOT GIVE THEM YOUR MONEY!!!! Do not trust this site, I won £330. Took a day for them to “approve” then closed my account, they sent an email asking for ID and one thing they was asking for was f... もっと見る
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The agent I spoke to was very nice friendly and professional. They went out of their way to help and answer all queries and gave me free spins complimentary
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my experience with Mada from customer services was probably the best help i have ever experienced and would love for Mada to be given my feedback and wish everyone was as kind would be a much better... もっと見る
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Have only positive experience to share..games choice wonderful. Payout quick,within advised time frame and document verification fair without any trouble. Only issue that sometimes system glitches o... もっと見る
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Play 100's of the BEST Online Slots, Get 30 FREE Spins - No Deposit Necessary! Enjoy Big jackpots & Hot promotions. Powered by Wink Bingo (T&Cs apply)
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Winkslots からの回答
Hello Lewis,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Wink Slots team!
This company is a thief
This company is a thief. Also tried to get Mt review removed by flagging it. As illegal. But as you can see my previous review is still on here. Because its the 100 percent truth. Bye for now. Do not use this company. Desperate thieves
P.s. update.
Ur reply is shocking and dosnt solve the issue that twice iv left a honest review. And both times you have flagged them trying to get it removed.
Stupid site thisand clearly dosnt like the truth stay well clear. Biggest thieving sire on the net
2024年4月29日
自発的なレビュー
Winkslots からの回答
Hi Dean,
Thank you for taking the time to sharing your experience with us.
Dean, let me first start by apologizing that you have not been having much luck on the site. We are sorry to hear your experience has not been up to par.
I understand that sometimes the games may not go the way you have expected them to, and I also understand how frustrating it must be, however the outcome of our games is determined by a random number generator system.
Each wager made by each player has the potential to be a winning bet, however there isn't any way for our systems to prevent a win from occurring nor can they allow only small wins to occur. We simply provide the forum for you to play the games, the rest it up to luck.
With this in mind, please note that the amount you deposit, and wager does not determine nor guarantee a win.
As per the terms and conditions of the site Dean, we ensure that any game rounds that experience technical issues will play through within the system servers to ensure that any relevant winnings are credited accordingly. In cases where the round is eventually canceled, the wager/bet is returned to the account.
We sincerely hope you do understand that we value you as a member and that we would never do anything to jeopardize the trust that we have developed along the way.
I hope this clears up some of your concerns, should you need any further assistance, we are always happy to provide.
Best wishes,
Wink Slots Team
Ive sent loads of id and having bother…
Ive sent loads of id and having bother getting money out .
Hoping to get sorted but will update if so
2024年4月25日
自発的なレビュー
Winkslots からの回答
Hello Hayley!
We regret any inconvenience you may have encountered due to our verification process. As a dedicated and respected operator in our industry, it is our responsibility to carry out regulatory checks for verifying our customers' details at various stages of their interaction with us.
These checks are necessary to obtain documents that adhere to both our internal guidelines and regulatory mandates, ensuring a secure and balanced gaming environment for all participants. We acknowledge the possible disruptions but remain committed to these measures for the benefit of our customers.
We're more than willing to examine your situation and strive for a swift resolution. We have contacted you privately to gather the required information.
Warmest Regards,
The Wink Slots team!
Winkslots からの回答
Hello Chandra,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Wink Slots team!
Avoid, avoid, avoid
So….Joined this site, was obviously online verified and went on to deposit £50, played through and lost. The following day I deposited a further £10 and made a small withdrawal (less than £20). This in itself was a near impossible task as navigating your way to the withdrawal page was annoyingly difficult!!.
Following day I receive an email asking for every form of I.D imaginable including very personal documents. Even have the downright cheek to ask me to send a photo of me holding my own I.D.
Subsequently find my account is now closed and inaccessible.
How about this Wink Slots. Before any customer deposits for the first time perhaps you can share with us your proof of income, proof of funds to show you have the means to pay out winnings, your CEO holding a copy of your UKGC license and a UK government tax return to show how much tax you’ve paid to operate a business in the UK. Latter part is obviously a joke as we’re all aware of your offshore tax fiddle.
You are a gaming company. I absolutely will not share any personal information with a useless bunch of charlatans such as yourselves. So keep my winnings, donate them to charity or add to your disgusting profits.
Resolver are useless with complaints. UKGC are as corrupt as yourselves and our own government. There seems to be no redress against scummy operators like you from genuine players and we are ultimately paying the price.
Shocking and desperately needs investigating to close this and many similar sites down.
As a long term online gambler I fully understand the upside and downfalls of any gambling an am certainly not a disgruntled gambler so my advice to anyone reading this is simply to avoid this site at all costs.
Edit *********
Upon further investigation I will now add that you are in breach of ‘Licence condition 17 - Customer identity verification. As listed on the gambling commission (UK) website and therefore may be subject to regulatory action.
Oh dear Wink Slots. That’s a massive faux pas isn’t it and I’ll quite happily push this through to the end whereby hopefully you’ll be fined substantially.
2024年3月31日
自発的なレビュー
Winkslots からの回答
Hello and nice to meet you, Jason!
We are sorry to hear that there has been any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologise for.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.
Kind Regards,
The Wink Slots team!
Fast Payment …
I was playing with this company nearly 6 months. I did withdraw two transactions. It was in my account the same day. I do gamble with all the sites. I read all bad reviews and even myself I was not sure of my withdrawal. I thought they will ask Documents like Proof of id etc. Nothing excellent. Recommend this site.
2024年3月27日
自発的なレビュー
Winkslots からの回答
Dear Matharanuwan!
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Wink Bingo. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Wink Bingo soon for even more exciting games and prizes!
Best regards,
The Wink Slots team!
Another amazing play!
Another amazing play!
Deposited £100 and won £1800 then put in around £1000 but kept some as its free money, ended up winning £4750 which is currently pending withdrawal and approval but I know it’ll happen soon just a delay to weekend. Thank you all!
Rhys
2024年3月23日
自発的なレビュー
Winkslots からの回答
Hello and nice to meet you Rhys!
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Wink Slots team!
Just Try finding the withdraw button on…
Just Try finding the withdraw button on the site, Good luck with that even after following their online instructions. some gambling sites work honourably Uno fast withdrawals and well laid out BUT THIS AINT ONE OF THEM. Expect to lose ALL you put in because you won't be taking anything out 🫤
2024年3月21日
自発的なレビュー
Winkslots からの回答
Hello and nice to meet you, Aaron!
I am sorry to hear you had some unpleasant experiences with our website, as we try to make as intuitive as possible the interface of our website.
The option to withdraw is presented if you click on the deposit button, however, thank you for telling us that this might be somewhat confusing as we take every feedback to heart in order for our services to become better and better from a quality perspective.
We have reached out in private for more details from your perspective as a customer regarding what we might improve for a greater experience!
Kind regards,
The Wink Slots team!
Reporting reviews with lies!
They are trying to keep a good star review by reporting the reviews we do as having content containing harmful or illegal content!
Good to know this is not working as my review went back online lol.
Your bonus is a con. The money you make is not yours! It has to be played onsite. You may as well just download a game with no betting!
I won 36 spins on slingo and still got nothing.
My username is Micky3711
You will reply to this but we can not reply back! Try another messenger service to speak to us!!!
Edit to your reply……
None of them give you that option. If I win I expect to get money! Not credit to use on a game I can’t win on. And with real money I won 36 spins on slingo with no return! That is so wrong!!
2024年3月18日
自発的なレビュー
Winkslots からの回答
Hello Micky,
We're sorry to hear your experience with us was not as expected and that our bonus policy was not to your liking.
You may be eligible to bonuses and promotions that would entitle you to play and have fun after the real funds have been depleted.
As explained in our terms and conditions, the bonuses have wagering requirements attached that have to be met before the bonus funds granted can be withdrawn.
In case there is anything we can further help you with pertaining to the bonus policy or anything else, you can always reach out to us via our 24/7 live chat for immediate assistance, or email us at your own leisure.
Thank you for your feedback and the best of luck in all your future games!
Kind regards,
The Wink Slots Team
Old Age Withdrawal Times
I actually really liked this site. Don't get me wrong I've deposited more than I've won, but that's the nature of gambling. First withdrawal of £300, took a day or so to process, I gathered because it's the 1st withdrawal verification checks etc need to happen, I get it. I always opt out of bonuses so my winnings are my own and this morning I made my second withdrawal. Hours later its still not processed and I've been told by customer services that the payments team who are responsible for processing withdrawals don't work weekends so I will need to wait until Tuesday for it to be processed. Really?! It's 2024, every other site available to gamble on operates 24/7 withdrawals and its instantly in your bank the moment you withdraw. Like Instant and now I'm being told once it's been processed it will be in my bank within 2-5 working days after that.
I'm sorry, but, I won't be playing on wink slots again once I wait 10 days for my withdrawal to be processed. It's absolutely ridiculous and the sad thing is for them, I was a profitable customer for them, I have always spent more than I've won. Never again unless they change their old age withdrawal times. It's something you expected to happen over 10 years ago!
Happy to change this review to 5 stars, as I've stated I enjoy playing on the site but not if I'm waiting until after the weekend for my withdrawal to be processed. Its an unacceptable amount of time to be waiting for winnings.
Update:
It's been more than 24 hours and the withdrawal is still not processed. Live chat has informed me withdrawals don't get processed on Sundays. Will update again tomorrow.
Further Update:
Sunday 3pm withdrawal approved but funds not sent. Says on the online account the withdrawal should be released within 1 business day. Will update when this happens.
2024年3月16日
自発的なレビュー
Winkslots からの回答
Hello Sarah,
First of all, very happy to hear you have enjoyed your time with us!
We appreciate your feedback and value your opinion. We are continuously striving to improve our customers' experience on our site, and we are grateful for the opportunity to do so.
We understand that timely withdrawals are important to our customers, and we are proud to say that we have been processing withdrawals seven days a week for some time now. However, due to a few external factors, our weekend service is currently operating at a reduced capacity.
We want to assure you that we are committed to providing a speedy and reliable withdrawal process. That is why we are excited to announce that we will be introducing internal enhancements in the coming months to make withdrawals even quicker and more consistent, 7 days a week.
We hope you will continue to enjoy your time on our site, and we are confident that the changes we are making will turn your disappointing one-star review into a five-star experience. Thank you for choosing us.
Best regards,
The Wink Slots Team
Dealt with my query very quickly
Dealt with my query very quickly, very polite and extremely helpful.
2024年3月15日
自発的なレビュー
Awful communication re withdrawals
Awful communication regarding withdrawals. Slow verification process & feel ignored. I understand completely verification checks are important, however I have been chasing up my withdrawal for weeks now with poor communication, and hear nothing for days on end. Hopefully I will be able to update this review with an outcome soon - but currently I am left feeling completely ignored with no clear understanding of what is going on whatesoever.
Update - apparently my verification has now been approved but still no updates on withdrawal. Constant phone calls and emails and poor responses. Will update once sorted hopefully
2024年3月12日
自発的なレビュー
Winkslots からの回答
Hello,
We apologize if you have experienced any inconvenience as a result of our verification process. As a conscientious operator in our industry, it is essential for us to perform regulatory checks at various intervals to verify our customers' details.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. Although we recognize the potential disruption, we believe it is essential to maintain a responsible gaming experience for all.
We would be more than happy to investigate your case and seek a speedy resolution. To that end, we have reached out to you privately to request additional details.
Kind regards,
Wink Slots Team
Withdrawal Delay
I am currently waiting for a large withdrawal. I have experienced the same issues I am currently just providing my bank statements for 6 months and I have been trying to make my withdrawal for 3 weeks.
I just want someone to email me back or get on the phone and communicate with me. Obviously it is very concerning as it's a large amount of money.
**NOW RECEIVED AN EMAIL SAYING 7 DAYS TO GET A DECISION - WHAT IS. THERE TO DECIDE. I'VE WON THE MONEY AND WISH TO WITHDRAW IT??** PLEASE ADVISE ME AS TO HOW YOU HAVE REACHED OUT I'VE NOT GOT ANY EMAILS OR MISSED CALLS
2024年2月23日
自発的なレビュー
Winkslots からの回答
Hi Sean!
We are sorry to hear that there has been any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologies for.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.
Kind Regards,
The Wink Slots team!
Winkslots からの回答
Hello and nice to meet you Doina!
First of all, allow me to say thank you for this amazing review!
We always strive to provide the best services the online bingo universe has to offer, and I am glad to say that we hit the mark often.
Your feedback is a testament to our colleague's hard work and passion for giving a helping hand.
Once again thank you and hope to see you soon enjoying the games you love!
The Wink Slots team!
Winkslots からの回答
Hello Shane!
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Wink Slots Team
I won over £2,000 in winnings
I won over £2,000 in winnings. I tried to withdraw my funds and I ended up jumping through loops when providing ID. I gave them my driving lience, Bank statements, proof of address ect. They then stopped replying back to me. my aaccount has been blocked and Emails are being ignored. its taken just over a month now and i still havent been paid my winnings.
2024年2月8日
自発的なレビュー
Winkslots からの回答
Hi Chris!
We are sorry to hear that our verification process has caused any inconvenience. As a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. Although we recognize the potential disruption, we believe it is essential to maintain a responsible gaming experience for all.
We are eager to investigate your case and resolve it as quickly as possible. We have contacted you privately to collect more information.
Best Wishes,
The Wink Slots team!
Live chat advice amazing
I chatted with the live chat and the lady Alina p was so helpful and very fast at sorting out my problem was very polite definitely would use this live chat again
2024年1月18日
自発的なレビュー
Winkslots からの回答
Dear Sharon,
I wanted to take a moment to express my gratitude for your recent review of our services at Wink Slots. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Wink Slots soon for even more exciting experiences!
Best regards,
The Wink Slots Team!
My free spins didnt activate on my…
My free spins didnt activate on my account so I contacted customer service using live chat and spoke to Elena and she was very helpful and sorted it out in no time at all
Very good experience
2024年1月14日
自発的なレビュー
Winkslots からの回答
Dear Joanne!
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Wink Slots. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Wink Slots soon for even more exciting games and prizes!
Best regards,
Wink Slots team!
Still yet to have any contact from wink…
Still yet to have any contact from wink slots despite my previous review on 11/12/23, all I received was an email asking for my contact details which I responded to immediately and I was never contacted.
2024年1月13日
自発的なレビュー
Winkslots からの回答
Hello and nice to meet you, Laura!
We strive to respond to all members in a timely manner.
As such we have taken the time to reach out to you in private once more and provide as many details as possible regarding the issue you are facing in order to provide a swift resolution.
We hope to hear from you soon and we wish you a great week ahead!
The Wink Slots team!
Had an issue with a promotion
Had an issue with a promotion, spoke to a very helpful lady called Violeta T she dealt with the issue swiftly and credited me with my 30 free spins. Excellent service.
2024年1月7日
自発的なレビュー
Winkslots からの回答
Dear Annmarie!
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Wink Slots. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Wink Slots soon for even more exciting games and prizes!
Best regards,
Wink Slots team!
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