Wit Training レビュー 

I made two orders in September 2022, I kept some items from one order, the rest went back. I am yet to receive the refund(s) from both orders. It’s no surprise that at the moment, the returns section on the WIT website reads “the page you were looking for doesn’t exist”

The return status emails I have from ReBound read “Please allow up to 25 working days for your refund to be processed in line with the WIT Fitness return policy.” It is well past the 25 working days for both refunds. Even an email to say “Apologies for the delay, we have acknowledged that this is taking longer than our policy states” would’ve put my mind at ease. It is inexcusable and unacceptable how long the refunds take from WIT (there are other reviews for the same issue) and I won’t be shopping with them again simply because I cannot trust them with my money, the products themselves are fine.

I ordered a pair of trainers on the 19th and paid for express 48hour delivery. The funds have been taken and order confirmation sent on the 19th and have still not recieved the trainers. During this period I have sent 5 emails and Instagram messages and no one has contacted me or updated me on my order extremely poor customer service. Would not buy again from WIT.

Avoid them at all costs!!!!

Ordered a birthday present for my daughter on Friday 18th November, I paid for express 48 hr delivery.
Today is the 24th and I still haven’t received my parcel of Metcon8 trainers.
I contacted wit fitness who says if I didn’t get the package by Tuesday 22nd they would refund the postage I paid for.
It still didn’t arrive and a refund for the postage was issued. My daughters birthday has been and gone and still no parcel, I’ve contacted Wit fitness this morning asking for a full refund.
I’m utterly disappointed with such a dreadful service, Absolutely shocking company avoid at all costs.

Well well well... All those TYR weightlifter shoes went offline. First message i got (long before november) was it was expected to be shipped first week or second week ind november. This week i thought i would look at their page again and saw, expected shipping mid november. Today 20 november, i see them taking all TYR shoes down.

I have tried to get in touch by email, but no one have answerd me for a week. I wrote them today again, after this. Come on guys. This is just insanely bad service. At least write something, that you couldnt get enough shoes or the deal with TYR went side ways, be honest!

Im in Denmark and we have law that says, the costumer first pays for the item when he gets it. I know it's different in England, but this smells like you have money problems.

I have bought from this company a few times over the years but I find it gravely concerning on recent orders.
I ordered the limited TYR lifters at the beginning of the month and got an order reference and on the main site it said it will be dispatched mid November.

Recently went to check again on the shoes especially with this site wide 25% off all footwear. My lifters were no longer found on the website at all, googled it and again met with an error 404. My order says unfulfilled and I received no notification that this item is something they are not offering at all or advising if there is a refund. I can't even cancel the order in the portal

I contacted them, no response, went to store and they advised to raise online; and even worse when I went to try to refund this order, the website says this is not a valid order. This is concerning to a customer because now I have no idea where my money is and given the customer services, I'm tempted to buy from TYR directly.

My advice to the company, communicate with your customer on your exclusive drops to maintain trust. This now seems like a scam and it is apparent the recent changes in WIT; something is well off...

Disappointed

I ordered the new Nike Metcon 8 trainers. I did not receive them 7 days later so contacted WIT. They replied within a day to say they would look into it but then received no replies afterwards. 10 days later I still don’t have my order. Won’t be using them again. Such a shame as I was wanting to order new clothing too.

Ordered a pair of metcon 7s on Friday and paid extra for next day, item has not arrived today Saturday 3rd Sep. I have used wit many times and on almost all my orderes I have used next day delivery and it's always arrived ND, normally with Royal Mail, I see now it's Evri 🤦🏼‍♀️😔 (Hermes) no option for Royal Mail. I'm hoping my order arrives soon so I can update this review but I will be thinking again about ordering from wit if they continue to only offer Evri as courier.

No next day delivery, although paid extra for it. Unable to contact an actual person. No reply to emails apart from automated responses. Might be better to order direct from the brand websites.

be careful - orderd a t-shirt over a week and still not aririved, you cannot contact them by phone as there is no number, takes ages for them to reply on email, advising me to wait still - still no item and no refund

I received my Velites hand grips today and was very excited to try them. However, having tried a friends on mine looked too small. So I contacted Customer Services and asked if this was 'normal' or if I had been sent the wrong size. I received a response in minutes from Jon Beaumont, who was extremally helpful. As I had bought a different model to my friend, Jon suggested the sizing may be different, however he said I could send them back and re-order a bigger size, if I felt they were not comfortable. He was extremally helpful and the response was immediate....Amazing thank you Jon

I wouldn’t even want to award 1star. Popular gym apparel however they are not set up like other retailers. Completed online returns, as with most online orders sometimes you pick multiple sizes to try. I have returns the items within days of arrival for a refund and 6 weeks later still owed £95. They state returns will take up to 25 working days which alone in this industry is terrible however they have even gone beyond that. Will never be using their website ever again.

Jon was a huge help and responded really quickly. My metcons were faulty and coming away at the heel causing discomfort when worn. Bought them in December but still had a quick reply, options for refund or exchange and made it super easy to go through the process. Great customer service.

Excellent customer Service , Jon was very helpful.

There was a problem with a pair of metcons I ordered from WIT, within 24 hours the problem had been looked at, resolved and a new pair on the way, brilliant customer service!

I ordered a pair of sneakers to resell abroad. They sent them inside a plastic bag rather than in box so the shoe box got completely ruined.
I contacted customer support asking for a considerable discount so that I could still sell them and a gentleman named Jon Beaumont refunded me only $7.80 because he says the shoe box is only there to protect the sneakers. So he seems to not care that I will not be able to sell this. Now I will have to dispute this through my credit card.

Put in an order with an incorrect email address - contacted customer service team - Jon was so helpful and quickly helped me to resolve the issue. Always a happy customer Thank you.

Had some issues with Royal Mail not being able to find my address - reached out to WIT's customer service who where very quick to reply, super friendly and helped resolve the situation. Thank you to Jon on their team.

Refund rip off

Beware as it will take over 2 weeks for them to recognise your return and then another 25 days to get your money back! 😡

I’d rather buy else where just in case.

Hope this helps others….

I do like most of the products but when you do have to return it’s 5 weeks to receive a refund which is way longer than most online stores. Completely puts me off purchasing again

Quick replies, speak with an actual human who knows the product and stock well. Faultless customer service which is why I always shop WIT for my CrossFit supplies