Wizz Air レビュー 149

J’utilise Wizzair depuis des années et je n’ai jamais eu de problèmes

I have to share my extremely frustrating experience with MY TRIP and WIZZ AIR.
In March 2025, I purchased flight tickets to Milan (scheduled for June 2025) through MY TRIP. The flight was canceled due to the war with Iran – understandable given the situation.
What’s not understandable is that, five months later, I’m still waiting for my refund of ₪4,500.
I’ve made countless calls and sent multiple emails to both companies – no results.
WIZZ AIR says they already refunded the travel agent.
MY TRIP claims they can’t find my booking in the airline’s system.
Meanwhile, I’m left stuck between two companies that keep passing the responsibility back and forth.
This isn’t just about money – it’s about neglect, zero accountability, and complete disregard for customers.
How can major travel companies operate like this in 2025?
I’m posting this to warn others –
Think twice before booking with MY TRIP or WIZZ AIR.
When something goes wrong, you’re on your own.

Zwykle k.... Za 2 opłacone walizki kabinowego 10kg przez niedoczytanie warunków pisanych po angielsku nie nadany do luku , policzyli przy odprawie 2x317zl. Nie ma znaczenia czy oplacony czy nie i tak płacisz .. normalnie ,,, jak byś ich chciał oszukać. Nie ma mowy o opłaceniu różnicy kosztow albo jakiejś symbolicznej opłacie. Płac albo cofają cie z lotu. Argumentacja że powinien być nadany do łuku bagazowego , ale przy wykupieniu priority oczywiście można zabrać walizkę do kabiny.
Przestrzegam , każdy możliwy sposób wykorzystają do tego żeby was wydoić!!!!
K........

Generalnie firma nastawiona na naciąganie klienta na każdym możliwym kroku. Robią promocje ze niby tanie bilety, po zakupie to droga pełna wyzwań i przy każdej możliwości opłaty dodatkowe.
Miejsca na nogi wystarczająco dla osób do 165cm.
Personel naziemny przeszkolony do "dojenia" klientów za wszystko co się da.
Osobiście unikam jak mogę, niestety niektóre desytnacje nie daj mi wyboru/

Awful company and awful customer service. I booked a holiday and when it came to check in I was unable to check my wife in on line her name wasn’t there to do this despite her being on the booking. When we got to the airport we had to pay £44 despite this not being our fault. The customer service is AI generated and you cannot speak to anyone. We were told at check in we can be refunded as it wasn’t our fault but they are refusing to do it. The whole check in on line is a scam

Tragedia! Nie polecam! Tego czegoś w ogóle nie powinno być na rynku. Najgorsze linie lotnicze na świecie. Proces reklamacji to istna kpina jest,
firma kompletnie ignoruje wiadomości mailowe — wysłałem kilka zgłoszeń dotyczących uszkodzonej walizki i do dziś nie otrzymałem żadnej odpowiedzi. Zero kontaktu, zero zainteresowania klientem. Ich "obsługa klienta" to jakiś żart.

Walizka została zniszczona podczas lotu, a mimo zgłoszenia szkody zgodnie z procedurą, nie oddali ani grosza. Zamiast pomocy — cisza. Brak jakiejkolwiek odpowiedzialności za swoje działania.

Todo muy correcto en general, el avión era nuevo, el piloto bastante bueno, una travesía tranquila Madrid-Roma y Roma -Madrid, los mejores despegues y aterrizajes en avión que recuerdo, todo muy suave, los asistentes muy correctos… recomiendo leer con detenimiento todo para no dar lugar a malos entendidos en cuanto a tarifas y demás que ahí es donde vienen los problemas… El único problema que tuvimos es que nuestro avión en la ida se averió antes de la salida y nos tuvieron unas cuantas horas esperando en el aeropuerto.. por lo demás la gestión de la correspondiente reclamación por si web fue rápida y sin problemas (250 €) salvo que al ser una transferencia q viene fuera de la UE, el banco me aplica una comisión de cambio de 20 €, pero en general la recomendaría por calidad precio…

A disaster. The flight arrived 3 hours late and at night. It was impossible to request a refund under EU Regulation 261 because Wizz Air deliberately designed their website to make it impossible to find a refund request. Everything was well hidden, so it was impossible to request a refund.
After 3 hours of searching their website, it was impossible to find a refund request. They lost 2 customers and gained terrible publicity.

La compagnia aerea è stata la peggiore. Mi hanno fatto pagare il check-in anche se la pagina non funzionava.

Thieves would be the nicest word I could use for this company.
I'm flying to Milan , in the wizzair app before doing the check in I add luggage to my reservation and pay the fee of 23€ per passenger for a 10kg carry on, after the luggage is added and I do the checking online I'm convinced I'm good to go.
So I get to the Madrid airport 3 hours in advance as I was told, but the counters happens to not be opened so I cross the security control and by the time the boarding starts , a very mean woman in a very rude tone tells us that if we want the luggage on board we must pay 70€ per each or just not get on board. Her excuse to make us pay is that we paid to have our luggage checked in and not aboard, I tell the lady that the check in counter was closed 2 hours before the flight and this same issue was happening to more than 20 people on our flight who had paid for a carry on wich now happens to be a checked in luggage.
In the process of adding luggage the app is not clear at all it actually does not specify that if you do drop off the luggage on the counter you will be charged 70 €
ALL I CAN SAY IS THAT WIZZ AIR IS SCAM AND I FEEL IT WAS A COMPLETELY ROBERY

Opłaciłem parking poprzez stronę WIZZAIR, nie otrzymałem żadnego potwierdzenia, żadnego wsparcia ze strony helpdesku więc nie mogłem skorzystać z tego parkingu. Po złożeniu reklamacji dowiedziałem się, że to nie jest problem wizzair tylko podwykonawcy i nic im do tego. Płatność była na stronie WizzAir na konto WizzAir.

I am writing to express my dissatisfaction regarding an unresolved issue with your online check-in system that I reported over 30 days ago. Despite my initial complaint, I have yet to receive any response or update from your team.

This lack of communication and support is very disappointing and does not meet the standards I expect from Wizz Air. I kindly request an urgent update on the status of my complaint and a resolution to this matter.

Travelled to Turkey arrived at Gatwick airport to find only two people working on check in and big line of people waiting, when finnaly getting to check in with only 20 minutes before boarding was told I have to pay £44 for not checking on online, sick and tried of being ripped off, it’s day light robbery, no choice to use them to get home but never again after that

Only leaving 1 star as not possible to leave a zero.
Arrived on holiday and mine and my 15 year old daughter’s case did not arrive with us. We had just the clothes we stood in. No swimwear, toiletries, underwear, or clothes. No info about where it was or when it would get to us. Or even if we would get it back. So we had to spend 50 euros on a taxi to a town, and spent 300 euros on essentials to last us, very minimal. Underwear, swim wear, toiletries and minimal clothes. Our suitcases eventually arrived 3 days before going home. Wizz air have given us 75 euros comp each. Legally they can give way more, they just refused. Wouldn’t rush back to use them.

They charged an absurd fee of €80 at the airport just to print a boarding pass — nearly half the price of the flight ticket, for nothing more than a piece of paper. The staff were extremely disrespectful and rude, showing no manners at all. Honestly, it’s better to fly with other airlines; in the end you’ll save money and enjoy a much better customer experience. To make things worse, the flight was delayed by an hour. Avoid this airline at all costs.

Nie Wieder!!! Für mich ist das Betrug. Für einen kleinen cabin Trolley 70 Euro zu berechnen, obwohl er die gleichen Maße hat, nur weil es kein Rucksack ist. Das ist lächerlich!!!! Online checkinn 3 Euro. Wofür??? Dies ist nicht mal erlaubt laut EU Recht. Es muss der endgültige Preis da stehen. NIE WIEDER!!!!!!

Beznadziejna firma. Samolot brudny, nie mają czasu na sprzątanie. Sprzedają tanie bilety żeby później im dopłacić 300zł za bagaż. Na stronie brakuje szczegółowych informacji w tej kwestii. Żona leciała do Dortmund i w kolejce przed wejściem była zmuszona zapłacić, chyba połowa podróżnych była zmuszona. Omijać szerokim łukiem.

Brak możliwości wybrania podczas zakupu opcji basic, obsługa i odprawa dramatyczna ,długosc odprawy 1,2 godz

WizzAir blatantly violates EU regulations by refusing to pay compensation, claiming they have no records of overbooking – even though it's their legal duty to maintain them. Their ground staff lie at check-in, saying no documents are needed, and never provide the required denial of boarding form. Later, they refuse to process claims without it. Customer service is a joke – they ignore emails, never respond, and phone support is rude and completely useless. Absolutely disgraceful treatment. I wouldn't recommend dealing with their so-called "customer service" to anyone.

Elendig flyselskap.Fikk ikke være med flyet som var booket og betalt.Flyplassen kunne ikke hjelpe oss heller,da vi ikke sto på passasjerlisten.fikk ikke turen til Polen,som planlagt.Kom ikke igjennom på telefon til WIZZ.Dette selskapet burde ikke ha lov til å få være et flyselskap,da det rene svindel.