Wollaston BMW レビュー 

256
•
TrustScore 5段階評価の4.5

4.4

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Buying a new BMW X1 from Wollaston Northampton last week was a fabulous experience from start to finish. It was my first automatic and Mark Milton was so helpful on the test drive and really developed... もっと見る

5つ星のうち5の評価

Had an issue on my R nine T after having some new parts fitted. But I shouldn't have worried, the service department at Wolloston arranged to have my bike picked up quickly, issue sorted and delivered... もっと見る

5つ星のうち2の評価

Very poor of BMW to cancel our test drive on the IX3 the afternoon/ evening before our test drive when we booked it a week in advance and we can’t get a test drive anywhere locally at another BMW gara... もっと見る

企業が回答しました

5つ星のうち5の評価

Unfortunately our car was bumped into at the airport and the guilty person did a hit and run! The front light and bumper was damaged which was an insurance job! Wollaston motors in Northampton body sh... もっと見る

企業が回答しました

企業情報

  1. BMW ディーラー

当該企業による記述

Welcome to Wollaston BMW, Northamptonshire. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. Visit us today.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

256件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 80%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(256)

過去12か月のレビュー数: 24件

レビューを書く
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5つ星のうち5の評価

A very satisfied customer, will definitely return.

I am very happy with the overall service received from Dan Curtis at this dealer. From my initial enquiry right through to personally delivering the vehicle to my home address in person, he was extremely helpful and attentive. I enquired on several BMW X5's that I had located online and it simply came down to who's service was better as the vehicle were almost identical. Dan stood out by some margin for me and that is why I chose to make my purchase here. Thank you Dan for all of your help.

2022年3月29日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi James, we're thrilled to hear that you love your new BMW X5 aswell as the excellet customer service delivered by Dan. We're so happy to hear your experience with us was a positive one and we certainly look forward to speaking with you again in the future.

5つ星のうち5の評価

Great experience selling my Mini thanks…

Great experience selling my Mini thanks to Darren Kench.

I recently decided to sell my Mini as I just don't use it enough / have acces to another car. I thought I'd get in touch with Wollaston to find out what they would offer me for my car. Darren got in touch with me came back within an hour with the answer of the offer for my car. I didn't think the value would be as much as they offered and so within 3 days I had sold my car. The process could not have been easier. Great customer service - no messing around and a really simple experience. Would definitely recommend - thank you again.

2022年3月23日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi Rachel, thank you for taking the time to leave such a great review for Darren. We're pleased to have been able to help!

5つ星のうち5の評価

Recent BMW purchase

We have recently purchased our new X3 with Wollaston and received fabulous communication and service throughout the whole process. Adam dealt with the ordering of the new vehicle and was professional offering honest advice and kept us up to date with delivery dates etc. Ollie the tech expert was completely on point talking us through all of the technical aspects of the car which we would normally have no idea about! He was patient and helpful. Great service from both members of staff. Thank you.

2022年3月14日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi Sue, thank you for taking the time to leave us such a great review. We're pleased that we were able to make your recent visit a positive one. We hope you enjoy many miles in your new BMW X3!

5つ星のうち5の評価

Recently travelled nearly 200 miles for…

Recently travelled nearly 200 miles for a car from here. Daniel Curtis is quite simply the best car salesman I have had the pleasure of dealing with. Fantastic customer service from start to finish. Leagues ahead of my local BMW dealerships

2022年3月4日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi Callum, that's quite a distance to travel! We're thrilled to hear that you've had such a positive experience. Thank you for taking the time to leave us your 5 star review. We certainly look forward to speaking with you again in the future.

5つ星のうち5の評価

Just had my steering adjuster fixed

Just had my steering adjuster fixed, thank you great work. Lovely friendly staff they couldn’t be more helpful,

2022年3月3日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi Scott, we're thrilled to hear that you've had such a positive experience. Thank you for taking the time to leave us your 5 star review. We certainly look forward to speaking with you again in the future.

5つ星のうち5の評価

What an amazing experience and friendly…

What an amazing experience and friendly staff, Andre could not have done anymore in making buying a car such a pleasure,
I can definitely recommend this dealership

2022年2月25日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi Julie & Richard, thank you for taking the time to leave us such a great review. We're pleased that we were able to make your recent visit a positive one. Have a great weekend!

5つ星のうち5の評価

Fantastic Andre!

Worked with Andre Johnson who was fantastic and stayed in touch throughout the whole process! Picked up my 8 series on Friday and absolutely love it!

2022年2月13日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi James, we're thrilled to hear that you love your new 8 Series. Thank you for taking the time to leave us your 5 star review. We're so happy to hear your experience with us was a positive one and we certainly look forward to speaking with you again in the future.

5つ星のうち3の評価

3 year old

3 year old, 40,000 mile X3 brake light came on, booked in for service. Surprised to learn that ‘it needed pads and discs all around!’ - at a cost of around £1400.00. After questioning this, they hadn’t taken the wheels off. I requested this be done and they then discovered it only needed pads. I was disappointed as this appeared to be a case of over charging. The service manager called me to apologise and recovered the situation. What started horribly, ended well. Emphasizes the lack of transparency and trust which surround vehicle service, even authorized dealers. Always good to question and challenge initial assumptions. Dealership needed an overhaul, feeling old, tired and under invested.

2022年2月12日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi, thank you for taking the time to leave a review, we appreciate your feedback and sincerely apologise that your initial experience was anything less than exceptional, as we do not wish to leave any of our customers disappointed. However we are very pleased to read that you were able to speak with our Service Manager to help resolve the issue.

As for our current visual appearence, you'll be pleased to hear that our Wollaston BMW Showroom will be undergoing a complete reurbishment nearing the end of this year with a brand new range of facilities to enjoy.

We do hope you will be one of the first to stop by once the refurbishment is complete!

5つ星のうち1の評価

Outrageous customer service!!!

I would have given 0 stars but unfortunately is not such a thing, booked car for service on 26 of January before my service plan expired, just find out the service hasn’t been done, also pick up car with a fault and now I gave to pay for diagnosis, lady on the phone said she told me on the day, totally untrue, outrageous, got 2 bm’s I guess I have to sold them do to poor quality service and customer service !!

2022年2月12日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi La Pazienza, thank you for taking the time to leave a review, we appreciate your feedback and sincerely apologise that you experienced this unsatisfactory impression of our Wollaston BMW Dealership. Could you please contact us on marketing@williammorgangroup.co.uk providing us with further details, so that we can look into this issue further.

5つ星のうち5の評価

Great Bodyshop job

Always been using them since buying my 320. Always quality service with every job they’ve done
Thought I’d never see my 3 series again after being hit hard in an accident. The Bodyshop team did a great job with the repair where I needed a new wheel, suspension, bumper, rear quarter and a lot more.
All this work was done in just 3 weeks to a top standard when I was expecting to not have it until the end of February at the earliest.
Also got a great courtesy car which was a 21 plate 118d
Definitely recommend and will continue to use Wollaston motors for the foreseeable future.

2022年1月27日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi Brandon, thank you for leaving such a great review for the Bodyshop team, they will be really pleased to hear your recent experience was such a positive one. We'll certainly look forward to seeing you again in the future.

5つ星のうち1の評価

Awful place

Awful place, heard swearing and shouting from their staff as I was in the showroom. What sort of company allows their staff to speak like that whether it’s to other employees or customers? Shocking! Do not use them.

2022年1月26日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi Leanne, thank you for taking the time to leave a review, we appreciate your feedback and sincerely apologise that you experienced this unsatisfactory impression of our Wollaston BMW Dealership. Could you please contact us on marketing@williammorgangroup.co.uk providing us with further details, as we are very interested in looking into this issue further.

5つ星のうち5の評価

Brilliant customer service by Jack

Jack - in the service dept of the bike section is the most helpful guy you could ever wish to deal with.

2022年1月24日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi Ian, thanks so much for taking the time to leave a review. This is a lovely compliment to Jack and the team. We'll be sure to look forward to seeing you again.

5つ星のうち5の評価

Exceptional buying process ....

Friendly, fitting and faultless bike buying. I have not found anything wrong with the 3 years old BMW K1600GT SE. Wonderful experience and what a cool piece of engineering brilliance !!

2022年1月24日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi Mark, thank you for taking the time to leave a review. We hope you enjoy many miles on your BMW K1600GT SE!. We'll be sure to look forward to seeing you again.

5つ星のうち5の評価

Fantastic service from start to finish

Fantastic service from start to finish. Mark, Nicola and Simon were all brilliant throughout. From receiving a quote for the work, dealing with my insurance company, and having the work done. The whole process couldn’t have been easier and carried out to a first class standard.

2022年1月24日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi James thank you for taking the time to leave such a great review for Mark, Nicola and Simon. We're pleased to have been able to help!

5つ星のうち5の評価

My 330 was scraped by another vehicle…

My 330 was scraped by another vehicle taking off the paintwork on the front valance of the car. I took my car to Wollaston and from inception to completion was faultless - if only that can be said for other drivers.
Bodywork team - well done and would highly recommend them.

2022年1月19日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi Shaun thank you for taking the time to leave such a great review for the bodyshop team. We're pleased to have been able to get your 330 back to looking its best.

5つ星のうち5の評価

Amazing service from Mark and Nickola…

Amazing service from Mark and Nickola in the Bodyshop department, kept in touch with the insurnace company and kept myself updated along the way. Really please with the work that has been done. Thank you so much

2022年1月17日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi there, thank you for taking the time to leave such a great review for Mark and Nicola. We're pleased to have been able to help!

5つ星のうち5の評価

Fantastic service as usual!

A big thank you again to Daniel Curtis and grant drage from the used car team, they helped me out massively again which is very much appreciated guys!

2022年1月12日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi Nate, thank you for taking the time to leave a review for Dan. He'll be really pleased to hear that he was able to make your recent purchase experience such a positive one. We hope you enjoy your new BMW and we'll look forward to seeing you again in the future

5つ星のうち5の評価

Happy Customer

I just picked up my new BMW from Adam Jeyes at Wollaston. I’ve bought a lot of cars from Adam and he’s always looked after me. The car was presented to me in immaculate condition and I’ve left the dealership a very happy customer.

2022年1月12日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi Graham, thank you for taking the time to leave such a great review for Adam. We're pleased that we were able to make your recent visit a positive one and we thrilled to heve you as one of our loyal customers. Have a great weekend!

5つ星のうち5の評価

Outstanding service and an outstanding job

Mark and his excellent team provided top quality service on the repair of my X7, in addition to the truly outstanding job itself. Very efficient and quick. The comms from Nicola was first rate also which is very important to customers. A genuine 5 star service all round. Thank you.

2022年1月11日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi James, thank you for taking the time to leave such a great review for Mark and Nicola. We're pleased to have been able to help!

5つ星のうち5の評価

Excellent customer service

I have had my vehicle repaired by the bodyshop team at Wollaston twice now and would highly recommend them. The service is efficient and the staff are so knowledgable you feel safe to trust they’re doing the right thing for you and your car. Both times my car was being repaired the communication from the team was excellent. Having to get your car repaired after an accident is a stressful situation but Wollaston guided me through it and alleviated the stress, especially when the insurance company of the person who damaged my car was encouraging me to use a garage I wasn’t happy with. The staff at Wollaston spoke directly to the insurance company and resolved the issue, which I really appreciated. I will continue to choose Wollaston in the future.

2022年1月10日
自発的なレビュー
Wollaston BMW ロゴ

Wollaston BMW からの回答

Hi Becky, thanks so much for taking the time to leave the bodyshop team such a great review! We're happy to hear that our team were able to help and guide you through such a stressful time. We certainly look forward to seeing you again in the future.

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