I had an issue with my voucher and Daisy made the entire process so easy and stress-free. She assisted me every step of the way. From resolving my voucher issue to completing my booking quickly and s... もっと見る
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I made a purchase for a birthday the next day, but didn't realize at the time there was a 48-hour notice period to confirm the booking. The customer support, Liza Wendy, was very responsive and manage... もっと見る
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I highly appreciate Justin for all that he has done to help me get a good deal while accommodating all my queries and additional requests. He handled all my requests with great care and I really felt... もっと見る
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I would like to express my sincere appreciation to Ms. Ruaan for her outstanding assistance. She was incredibly helpful and made me feel even more comfortable and excited about my journey before I had... もっと見る
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4.6
優良
589件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 93％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Diana provided exceptional assistance…
Diana provided exceptional assistance with my rebooking requirements.
2026年4月27日
自発的なレビュー
Wondergifts からの回答
Thank you for your kind words! We’re delighted to hear that Diana provided exceptional assistance with your rebooking. She truly takes pride in helping our customers, and your feedback means a lot. We’ll be sure to share your appreciation with her. We look forward to serving you again soon!
Had a wonderful experience with the Joyce
Had a wonderful experience with the Wondergift team! Especially grateful to Joyce for helping me with my voucher and doing everything possible to assist. Great customer service!
2026年4月27日
自発的なレビュー
Wondergifts からの回答
Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great experience with the Wondergift team. Joyce will be especially happy to know her efforts made a difference—she truly goes above and beyond to assist our customers. Your kind words mean a lot to us, and we look forward to serving you again soon!
Thank you to Daisy
Thank you to Daisy, she has been amazing in assisting with my booking at Ce La Vi… I am very thankful for her support as this is a precious moment for me and my husband.
2026年4月27日
自発的なレビュー
Wondergifts からの回答
Thank you so much for sharing your heartfelt feedback! We’re delighted to hear that Daisy provided such wonderful support with your booking at Ce La Vi. It means a lot to us that she could help make this special moment for you and your husband even more memorable. We’ll be sure to pass along your kind words to her. Wishing you both a wonderful and unforgettable experience!
Wondergifts からの回答
Thank you for your kind feedback! We’re so glad to hear you had an amazing experience. Tanzeel Hanif will be delighted to know his service made a positive impression. We truly appreciate your support and look forward to serving you again soon!
Wondergifts からの回答
Thank you for your kind words! We’re glad to hear Daisy made a positive impact on your experience. We’ll be sure to share your appreciation with her. We look forward to serving you again soon!
very nice offered package
very nice offered package and quick transaction. The customer service responded promptly on my queries, Georgina has been very attentive, approachable and quick to action.
2026年4月25日
自発的なレビュー
Wondergifts からの回答
Thank you for your wonderful feedback! We’re so pleased to hear that you enjoyed the package and had a smooth, quick transaction. It’s great to know our customer service team responded promptly to your queries, and Georgina will be especially happy to hear your kind words about her attentiveness and efficiency. We truly appreciate your support and look forward to serving you again soon!
I had some issues with booking process…
I had some issues with booking process and Diana helped me to solve them. She replied very fast and was very professional! I had a great experience!
2026年4月24日
自発的なレビュー
Wondergifts からの回答
Thank you for sharing your experience! We’re glad to hear that Diana was able to assist you quickly and professionally with your booking. It’s wonderful to know she helped turn things around for you. We truly appreciate your feedback and look forward to serving you again soon!
Wondergifts からの回答
Thank you for your great feedback! We’re delighted to hear that Diana provided speedy and efficient assistance. She’ll be pleased to know her efforts made a positive impact. We truly appreciate your support and look forward to serving you again!
Tanzeel Hanif was very helpful
2026年4月23日
自発的なレビュー
Wondergifts からの回答
Thank you for your kind feedback! We’re glad to hear that Tanzeel Hanif was very helpful. We truly appreciate your support and look forward to assisting you again in the future!
The customer service i experienced…
The customer service i experienced today was extremely good especially assistance and helpful solution provided by georgina. Thanks to her
2026年4月23日
自発的なレビュー
Wondergifts からの回答
Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our customer service and that Georgina was able to assist you with a helpful solution.
We truly appreciate your kind words and will be sure to pass them on to her. We look forward to serving you again in the future!
Wondergifts からの回答
Thank you for your kind feedback! We’re pleased to know that Georgina managed your reservation efficiently. We truly appreciate your support and look forward to assisting you again in the future!
“Outstanding Support from Georgina at Wondergift
I had an excellent experience with Wondergifts, thanks to Georgina. She handled the entire process of activating my voucher and arranging the dinner reservation seamlessly. Her communication was prompt, clear, and very professional.
A big thank you Georgina for a smooth and customer focused service!
2026年4月23日
自発的なレビュー
Wondergifts からの回答
Thank you for your kind feedback! We’re happy to know you had a great experience with Wondergifts and that Georgina supported you so smoothly with your voucher activation and dinner reservation.
We’re pleased her prompt, clear, and professional communication helped make the process easy and stress-free. Your kind words are greatly appreciated, and we will gladly pass them on to Georgina. We look forward to assisting you again in the future!
Danica assist me about this experience.
Danica assist me about this experience.
She was very helpful and made the contact and reservation comfirmation very quickly and easily.
Thanks a lot
2026年4月23日
自発的なレビュー
Wondergifts からの回答
Thank you for your kind feedback! We're glad to hear that Danica was helpful and made the contact and reservation confirmation process quick and easy for you.
We truly appreciate your support and look forward to assisting you again in the future!
Wondergifts からの回答
Thank you for your kind words! We're delighted to hear that Liza Wendy was so helpful in assisting you. We truly appreciate your feedback and look forward to serving you again soon!
Had an informative conversation with…
Had an informative conversation with Ms. Diana. She helped me with the confirmation of the reservation.
2026年4月20日
自発的なレビュー
Wondergifts からの回答
Thank you for your thoughtful feedback! We're pleased to know that you found the conversation helpful and that Diana was able to assist you efficiently with confirming your reservation.
We sincerely appreciate your support and look forward to serving you again in the future!
Diana was absolutely exceptional in…
Diana was absolutely exceptional in supporting me with my request.
She was extremely kind and understanding in accommodating our concern and addressing the issue.
Really appreciate your help Diana.
2026年4月21日
自発的なレビュー
Wondergifts からの回答
Thank you for your wonderful feedback! We're thrilled to hear that Diana provided such exceptional support and handled your request with kindness and understanding.
We’ll be sure to pass along your appreciation to her—it will mean a lot. We’re glad she could address your concern and assist you so effectively. We look forward to helping you again in the future!
Booking process and service
Once I verified the voucher, the WhatsApp exchange was set up and the customer service team verified the booking as per my request very quickly.
Diana, who was dealing with my request, was very helpful, prompt in her responses and efficient, verifying and confirming my booking in under 2 hours.
2026年4月20日
自発的なレビュー
Wondergifts からの回答
Thank you for sharing your experience! We're glad to hear the voucher verification and WhatsApp setup went smoothly, and that our team was able to confirm your booking quickly.
A special thanks for recognizing Diana — we’re delighted she was helpful, prompt, and efficient in assisting you and getting everything sorted within such a short time. Your feedback is truly appreciated, and we look forward to assisting you again in the future!
Very good experience with Tanzeel…
Very good experience with Tanzeel Hanif. I recommend.
2026年4月20日
自発的なレビュー
Wondergifts からの回答
Thank you for your kind words! We're delighted to hear you had an amazing experience with Tanzeel Hanif. Your recommendation means a lot to us, and we look forward to serving you again soon.
Good Product but Bad Service & Hidden Cost
I appreciate the diversity of your service offering. However, my experience with the pricing and booking process was disappointing.
What I did not expect—and did not find acceptable—were the hidden costs associated with the gift. I was initially asked to pay an AED 50 “upgrade” fee, which increased to AED 90 shortly after, and then to AED 171 right before completing the booking, which I ultimately paid. I was informed that these charges are applied by WonderGift partners; however, from a customer perspective, this distinction is irrelevant. The responsibility for transparency lies with you.
More importantly, the term “upgrade” typically implies added value in exchange for a premium. In this case, the fee was effectively mandatory to secure the booking, with no additional benefit provided.
The experience was further impacted by operational inefficiencies. After paying the AED 171, I only received booking confirmation two days later. By that point, I had to consider alternative plans. When I inquired about the cancellation policy, I was directed to call a number. The agent then asked to follow up via WhatsApp, where I was repeatedly asked to provide proof of payment for the same AED 171 fee.
Overall, the process felt disjointed, non-transparent, and frankly undermined trust in the service.
On a constructive note, I would be happy to share perspective on how to strengthen your customer journey and avoid similar issues in the future
2026年4月20日
自発的なレビュー
Wondergifts からの回答
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience did not meet expectations.
We understand your concerns regarding the additional charges, communication, and booking process, and we sincerely apologize for the frustration caused. Transparency and customer experience are extremely important to us, and your comments have been noted and will be shared with the relevant team for review and improvement.
We also genuinely appreciate your willingness to provide constructive feedback on how we can improve our customer journey. Please feel free to share your thoughts with us at support@wondergifts.com — we would value the opportunity to learn from your experience.
I needed a quick response and guidance…
I needed a quick response and guidance with a booking and Diana did an excellent job.
Great customer service!
2026年4月19日
自発的なレビュー
Wondergifts からの回答
Thank you for your wonderful feedback! We’re delighted to hear that Diana provided you with quick guidance and excellent support with your booking. Delivering prompt and helpful service is always our priority.
We truly appreciate your kind words and look forward to assisting you again soon!
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