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WoodandHearts レビュー 

76
TrustScore 5段階評価の4.5

4.4

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5つ星のうち5の評価

This time a few screws were missing but with the specs from the manual we were able to get them from Walmart and they even reimbursed us for the screws. Other than that it all went well. To imagine th... もっと見る

5つ星のうち5の評価

Customer service is awesome! I made a mistake with my ship to address, and I emailed customer support and they made the change and then followed up to let me know they made the change. They were ver... もっと見る

企業が回答しました

5つ星のうち5の評価

We have ordered twice from WoodandHearts! The website is easy to navigate and delivery is quick. We love the climbing wall and monkey gym for our grandkids. Very sturdy and easy to put together.... もっと見る

企業が回答しました

5つ星のうち5の評価

Updated review 08/14/2026: This company is awesome and they truly stand behind their product! I have never had a company reach out to me first to let me know that there is a warranty to cover any... もっと見る

企業が回答しました

企業情報

  1. 子供用家具店
  2. 子供向けのおもちゃ屋
  3. 家具製造業者
  4. 屋内の遊び場
  5. 公園の遊具提供業者
  6. ロック クライミング ジム

WoodandHearts について

当該企業による記述

WoodandHearts is a brand dedicated to creating thoughtfully designed play spaces for children — where movement, creativity, and independence become a natural part of everyday life.

We go beyond individual products by helping families and designers create complete, functional play environments — from small play corners to fully equipped playrooms. Every element in our collection is designed to work together, making it easy to build a cohesive and visually harmonious space.

Our range includes indoor climbing gyms, wall systems, accessories, and soft play elements that can be combined into custom play zones. These spaces are designed not only to engage children but also to complement modern interiors with clean aesthetics and natural materials.

WoodandHearts Family Play Space

We believe that a well-designed play space should do more than entertain. It should encourage movement, build confidence, and support independent play. Our products are created with versatility in mind, allowing children to explore freely while adapting to their growth over time.

Each piece is carefully crafted using high-quality natural materials, with attention to durability, safety, and everyday usability. We focus on creating products that feel as good as they look — reliable, timeless, and made to be part of daily family life.

WoodandHearts works with families, interior designers, and businesses worldwide to create smart play spaces that feel natural in any home. Whether it’s a single product or a full playroom setup, we aim to provide solutions that are both practical and inspiring.

WoodandHearts is more than just play equipment.
It’s a way to transform any space into an environment where children can move, grow, and feel truly at home.

Making Everyday Parenting Easier

当該企業による記述

More Play for Kids — More Time for You
At WoodandHearts, we design indoor play spaces that give children the freedom to explore, climb, and play independently — while giving parents something just as valuable: time. Our thoughtfully designed wooden gyms and accessories help create safe, engaging environments where kids stay active and entertained at home. Less stress, fewer distractions, and more moments for yourself — that’s what modern parenting should feel like.

Our Customer Promise

Fast delivery, easy returns & 2-year warranty

We make shopping simple and worry-free. • Orders are prepared within 1–7 business days and delivered within 3–20 business days worldwide. • We ship with trusted carriers like UPS, DHL, and FedEx. • Not satisfied? You can return or exchange your order within 30 days. • If your order is damaged or lost, we’ll replace it at no extra cost. • 2-year warranty on all wooden products. • 10-year coverage on wooden dowels. We fully stand behind our products and are always here to help.

連絡先

4.4

優良

TrustScore 5段階評価の4.5

76件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(76)

過去12か月のレビュー数: 35

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5つ星のうち1の評価

MISLEADING PRICING

MISLEADING PRICING
I wanted to order the Swedish Wall two part with 4 rope accessories. It is listed as $389.99 on the website with $20 off. So $369.99. It has been advertised at that price for awhile.
I saw multiple FB ads with a BLACKFRIDAY code giving 15% off ALL products. GREAT!
So 15% OFF $389.99 would be $58.49 off. (I was not at all thinking/expecting it was 15% off the sale price. )
Well the code didn't work.
I reached out to customer service. They are NOT willing to honor 15% off as stated. They said it is already discounted. They admitted that their marketing department made a mistake yet they are not willing to honor the pricing.
$20 of $289.99 is 5%. NOT 15%.
They offered me an additional 5%.
All I was asking for was the advertised 15% and they were not willing to honor that.
Sure mistakes are made. And when they are you should make them right and honor it.
I just ordered from another company that had a cyber monday sale. I ended up getting a bigger wall with more options and climbing wall and spent $599. More than the original piece I was looking at from Wood and Hearts BUT they were honest in their pricing and I didn't have any problem getting their advertised sale price in my cart.
BE CAREFUL when you order.
I am personally not a fan of false advertising and misleading pricing.

2025年12月1日
自発的なレビュー
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you for sharing your feedback. We sincerely apologize for the confusion caused by the Black Friday Facebook promotion. We made a mistake in the wording of that ad - an incorrect description was copied, which could understandably create the wrong impression. As soon as we noticed this, we immediately removed the ad, checked all our other campaigns to ensure everything was correct. Unfortunately, mistakes can happen, as real people are behind our communications, but we are always ready to acknowledge them and correct them as quickly as possible. So, we addressed this immediately and offered an additional discount as a gesture of goodwill. Unfortunately, we cannot provide a larger discount on the Swedish Wall, as it is a high-quality product made from premium materials, and its price has remained stable for a long time. On our website, all current promotions are clearly stated -discounts range from 5% to 20% depending on the item, and our Black Friday offer is reflected in the discounted site prices rather than extra coupon codes.
We always strive to treat our customers kindly and fairly, and we are committed to resolving any issues openly. While we aimed to resolve the situation, we were concerned about the tone of communication suggesting "either a discount or a negative review", which is not in line with our values. We sincerely regret that our proposed solution did not meet your expectations and always aim for constructive and respectful communication with all our customers.

5つ星のうち5の評価

I purchased the balance beam for my…

I purchased the balance beam for my kids and they love it! It is safe structurally and of great quality! They still play with it almost a year later. Best purchase of the year!

2025年2月20日
自発的なレビュー
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you for your lovely feedback! It’s wonderful to know the gym fits so well into your family’s routine. We truly appreciate your trust in our products and hope it continues to bring your children plenty of joyful, active moments.

5つ星のうち5の評価

My kids love the climbing gym

My kids love the climbing gym. The structure is sturdy and very high quality. It has been our favorite toy for the past few months

2025年9月18日
自発的なレビュー
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you for taking the time to share your experience! It’s wonderful to hear the gym has been such a hit in your home. We’re glad the build and durability are supporting lots of active play. Wishing your little ones many more fun months with it!

5つ星のうち5の評価

We love the climbing set

We love the climbing set! It is high quality and we love the colorful set! My kids really enjoyed it and I feel good about the quality.

2025年11月1日
自発的なレビュー
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you for your kind words! We’re so happy to hear your family is enjoying the set and that the quality meets your expectations. Wishing your kids many fun and active moments ahead!

5つ星のうち5の評価

Most played with toys in our house

We absolutely love being able to have Montessori climbers at home, which help support physical development, allows for more independence and builds confidence. I love the quality of the wood and the sustainability.

2025年11月12日
自発的なレビュー
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you for sharing your experience with us! It’s wonderful to know the set has become such a well-loved part of your home. We’re glad the craftsmanship and sustainable materials meet your expectations, and we hope it continues to inspire confident, active play every day.

5つ星のうち5の評価

Five stars all around!

We have the Swedish Ladder, monkey bars, and rock climbing set from WoodandHearts and couldn’t be happier! From the moment it arrived, the care and craftsmanship were clear. The beech wood feels incredibly solid, the finish is smooth and safe, and the design is both beautiful and functional.

The assembly was straightforward thanks to the clear instructions and pre-drilled holes for standard studs. Once it was up, our kids were immediately drawn to it—and it’s already become a favourite spot for climbing, swinging, and imaginative play. Even our one-year-old loves it just as much as our older kids! The quality is beyond what you typically find, and it gives real peace of mind knowing the product is built to last.

The kids absolutely love it, and I can tell they’ll enjoy it for years to come. Truly the best playroom investment we’ve made—it’s been a lifesaver for keeping our sanity during the cold Toronto winters!

If you’re looking for a high-quality indoor climbing wall/gym setup for kids, this one truly delivers. Five stars all around! ⭐⭐⭐⭐⭐

2025年11月12日
自発的なレビュー
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you so much for leaving such a thoughtful review. It truly means a lot to our team to hear how well the setup works for your family and that it’s become a favourite place for play and exploration. We put great care into the materials, construction, and safety of every piece, so knowing it brings both joy to the kids and peace of mind to you is incredibly rewarding.

5つ星のうち5の評価

Live this

My friend recommended you to me. I really liked the quality of your products, and I happily purchased one of your climbing play structures for my child

2025年7月10日
自発的なレビュー
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you for choosing us! We’re very happy to hear you’re pleased with the play structure. Wishing your little one lots of joyful play moments!

5つ星のうち5の評価

Excellent quality

My son really loves your climbing slide. The quality is excellent, the material is safe, and every detail is well thought out. He enjoys spending time on it, developing his agility and strength, and I feel calm knowing he’s safe

2024年12月12日
自発的なレビュー
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you for your wonderful feedback! We’re so glad to hear your little one is enjoying the slide. It means a lot to know our products help kids play and grow safely.

5つ星のうち5の評価

This is great for my 7-8 month old

This is great for my 7-8 month old that is learning to stand and walk. It shipped fast. I saw there were complaints about the cushion. My wife threw it in the dryer and it fluffed up nicely. We use it as a quick, portable crash pad!

2025年10月20日
WoodandHearts ロゴ

WoodandHearts からの回答

We’re so glad to hear it’s been a great fit for your little one! Thank you for sharing your feedback — we truly appreciate it!

5つ星のうち5の評価

My son is absolutely loving his play…

My son is absolutely loving his play gym! I also loved the high quality material.

2025年10月13日
WoodandHearts ロゴ

WoodandHearts からの回答

We appreciate your feedback! Thank you for your kind words! We're thrilled to hear that both you and your little one are enjoying the play gym and its quality. Your support means a lot to us!

5つ星のうち4の評価

We absolutely love this playset!

We absolutely love this playset! It was an early birthday gift for my son and he loves it! It's perfect for a child who loves to be active and climb. The materials seem to be good quality as well. The only complaint we have is the directions were absolutely awful! Pieces weren't numbered correctly and the directions didn't always match up with what you actually needed to do next, which made the set up very very challenging and way longer than it needed to be. My husband and his dad were able to figure it out eventually though. Overall, we love it! Just wish the instructions were more clear.

2025年9月24日
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you for taking the time to share your feedback. It truly means a lot to us that your child enjoys the playset and that you feel it’s worth. Please accept our sincere apologies for the assembly experience.
We’re in the middle of a full overhaul of our manuals and are introducing a clearer part-labeling system to remove any confusion. Our goal is to complete these updates by the end of the year.
Your feedback is exactly what helps us fix gaps quickly.
Thank you again for helping us improve.

5つ星のうち5の評価

Good service, good product

I received the products in a timely manner. They were easy to put together. They are very well made and the children are loving them!

2025年8月25日
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you so much! We’re thrilled to hear that your little ones are enjoying their new play space.

5つ星のうち5の評価

Customer service was excellent

Customer service was excellent, they answered all my questions and the build quality of the pickler and easel also excellent! This was a gift for my granddaughter’s 1-year birthday so I was nervous about getting everything in time. The items arrived ahead of schedule, thank you! I forwarded all the pdfs and resources to my daughter who is absolutely loving all the useful information! Great experience, and we’re super happy with the items!

2025年7月28日
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you for sharing this, and for choosing us to celebrate such a special first-birthday milestone! May your little explorer enjoy years of climbing, creating, and confidence-building. If you’d like more age-based play ideas, care tips, or add-on suggestions as she grows, just let us know—we’re happy to tailor recommendations for your family.

5つ星のうち5の評価

Very nice and high-quality slide and…

Very nice and high-quality slide and shelf. Friendly managers, fast delivery

2025年7月29日
自発的なレビュー
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you sincerely for sharing such warm feedback! We’re delighted to know that your family’s experience—from ordering to unboxing—was smooth.

5つ星のうち5の評価

Good quality

Good quality, fast delivery, instructions clear. I can definitely recommend WoodandHearts

2025年4月4日
自発的なレビュー
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you for choosing us! We build our pieces to handle everyday play, and it means a lot to know the craftsmanship shows. Your recommendation truly helps a small maker like us—thank you!

5つ星のうち5の評価

Perfect company

Perfect company! wonderful products. my recommendations!

2025年7月22日
自発的なレビュー
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you for the amazing feedback! We’re thrilled our products hit the mark for your family, and your recommendation means a lot to us. Wishing you many joyful play moments!

5つ星のうち5の評価

I’m absolutely thrilled with these…

I’m absolutely thrilled with these eco-friendly children's furniture pieces! Not only are they beautifully designed and safe for kids, but they’re also made from sustainable, non-toxic materials — which gives me real peace of mind as a parent. The quality is outstanding, and I love knowing that we’re making an environmentally conscious choice for our home. My child loves the bright colors and playful shapes, and the furniture is perfectly sized for little ones. It's sturdy, functional, and promotes both creativity and independence. Highly recommend to any parent looking for safe, stylish, and planet-friendly options!

2025年5月27日
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you for such a thoughtful review! It means a lot to hear that the pieces feel beautiful, safe, and truly at home in your space. We carefully craft everything from responsibly sourced wood and kid-safe finishes, with durability in mind—so your note about build quality really makes our day.

5つ星のうち5の評価

They're so helpful a receiving and…

They're so helpful a receiving and replying back to me I received the item within a few days less than what they said I'm very helpful will be ordering from them again

2025年5月30日
WoodandHearts ロゴ

WoodandHearts からの回答

Thank you so much for your kind words! We’re so glad everything went smoothly and look forward to serving you again!

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