This time a few screws were missing but with the specs from the manual we were able to get them from Walmart and they even reimbursed us for the screws. Other than that it all went well. To imagine th... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Customer service is awesome! I made a mistake with my ship to address, and I emailed customer support and they made the change and then followed up to let me know they made the change. They were ver... もっと見る
企業が回答しました
We have ordered twice from WoodandHearts! The website is easy to navigate and delivery is quick. We love the climbing wall and monkey gym for our grandkids. Very sturdy and easy to put together.... もっと見る
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Updated review 08/14/2026: This company is awesome and they truly stand behind their product! I have never had a company reach out to me first to let me know that there is a warranty to cover any... もっと見る
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企業情報
WoodandHearts について
当該企業による記述
WoodandHearts is a brand dedicated to creating thoughtfully designed play spaces for children — where movement, creativity, and independence become a natural part of everyday life.
We go beyond individual products by helping families and designers create complete, functional play environments — from small play corners to fully equipped playrooms. Every element in our collection is designed to work together, making it easy to build a cohesive and visually harmonious space.
Our range includes indoor climbing gyms, wall systems, accessories, and soft play elements that can be combined into custom play zones. These spaces are designed not only to engage children but also to complement modern interiors with clean aesthetics and natural materials.
We believe that a well-designed play space should do more than entertain. It should encourage movement, build confidence, and support independent play. Our products are created with versatility in mind, allowing children to explore freely while adapting to their growth over time.
Each piece is carefully crafted using high-quality natural materials, with attention to durability, safety, and everyday usability. We focus on creating products that feel as good as they look — reliable, timeless, and made to be part of daily family life.
WoodandHearts works with families, interior designers, and businesses worldwide to create smart play spaces that feel natural in any home. Whether it’s a single product or a full playroom setup, we aim to provide solutions that are both practical and inspiring.
WoodandHearts is more than just play equipment.
It’s a way to transform any space into an environment where children can move, grow, and feel truly at home.
Making Everyday Parenting Easier
当該企業による記述
- More Play for Kids — More Time for You
- At WoodandHearts, we design indoor play spaces that give children the freedom to explore, climb, and play independently — while giving parents something just as valuable: time. Our thoughtfully designed wooden gyms and accessories help create safe, engaging environments where kids stay active and entertained at home. Less stress, fewer distractions, and more moments for yourself — that’s what modern parenting should feel like.
Our Customer Promise
Fast delivery, easy returns & 2-year warranty
We make shopping simple and worry-free.
• Orders are prepared within 1–7 business days and delivered within 3–20 business days worldwide.
• We ship with trusted carriers like UPS, DHL, and FedEx.
• Not satisfied? You can return or exchange your order within 30 days.
• If your order is damaged or lost, we’ll replace it at no extra cost.
• 2-year warranty on all wooden products.
• 10-year coverage on wooden dowels.
We fully stand behind our products and are always here to help.
連絡先
78 McCullough Dr, 19720, New Castle , 米国
- +1 804-500-1025
- support.official@woodandhearts.com
- woodandhearts.com
4.4
優良
76件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Order not received after a month with 10/25 update
I placed my order a month ago and haven't received it yet. The payment was debited from my account the day after placing the order though. When I tried using the tracking link, I got the message that my order didn't exist. I was able to reach someone by phone who explained it took over two weeks to start my order and another two weeks to ship it. This information was only given after my order was placed and payment accepted. This company has a U.S. address and phone number but actually is operating out of the Ukraine. They need to be transparent with this information so consumers can make an informed decision about ordering from them.
Update: WoodandHearts responded to my review 7 months after placing my order. Their response says it is clearly stated on their website that they have a subsidiary in the Ukraine. That may be the case now 7 months later, but it wasn't the case at the time I placed my order. Their response also said they reached out to me directly and offered compensation. This is also not true. No compensation was ever offered. All this being said, they did finally deliver a quality product that my grandson has enjoyed.
Update 1/28/26: WoodandHearts and I have finally connected. They've offered me a partial refund, which is satisfactory. Again, aside from the miscommunication, the play gym we received is of great quality and loved by my grandson.
2024年12月23日
WoodandHearts からの回答
Thank you for updating your review. We’re sorry again for the frustration you experienced.
We did reach out to you earlier (including a message sent on July 15) with assistance and a goodwill compensation offer.And October 29, after reviewing your update. Unfortunately, it looks like our emails may not have reached you - please check your Spam/Promotions folders, as sometimes messages are filtered or auto-removed over time.
If you’re open to it, please email us directly at support.official@woodandhearts.com
so we can confirm the best contact email and resolve this properly. Our goal is always to provide reliable service, keep customers satisfied, and fulfill our obligations 100%.
Kids like the climbing set. But this company needs work
UPDATE: After writing my first review customer service finally reached back out. They were able to offer the same set I ordered but in a different color and it was available to ship immediately. Building the set was easy and the kids love it. Hence, me changing the rating from 1 star to 3 stars. But the company needs to work on their customer service. When you spend this amount of money on a product you shouldn't have to scramble to get a hold of a person, or be left with no updates on your order.
ORIGINAL REVIEW: Horrible experience. I placed an order on Dec 14th and haven't received any reliable updates. The website says my order can't be found and no one is responing to emails. When I tried calling the line disconnects. I final got a response through the instagram page, but it's vague information and not helpful. If I don't receive my order soon or at least a reliable update I will be filing a dispute through my credit card.
2024年12月13日
自発的なレビュー
WoodandHearts からの回答
Thank you for updating your review and for giving us the opportunity to make things right. We sincerely apologize for the negative experience you initially faced with the order process and communication. We fully understand how frustrating and disappointing it is, especially when investing in a product meant to bring joy to your family.
We truly appreciate your patience and are glad to hear that your children are now enjoying the climbing set and that the assembly went smoothly. That being said, we take your comments about our customer service very seriously. Clear and timely communication is essential, and your feedback shows us where we must improve. We are actively working on strengthening our support processes and communication channels to prevent situations like this in the future.
We also want to reassure you that all our products are covered by a 2-year warranty, and we also provide a 10-year warranty on the wooden nogs. Our support team is always available should you need any further assistance. Your experience matters to us, and we’re committed to making sure our service matches the quality of our products.
Thank you again for your honest feedback—it helps us grow and improve. If you have any questions or need any follow-up support, please don't hesitate to reach out.
WoodandHearts からの回答
We're so glad to hear that your order arrived on time and that you're happy with the quality of the product! We always strive to ensure a smooth experience from purchase to delivery. Thank you for your support—we truly appreciate it! 😊
I am completely gutted £400 on a…
I am completely gutted £400 on a climbing frame waited 6 weeks, repeated failed delivery dates with terrible communication to now be told 2 weeks before Christmas that my order is probably lost. AVOID! Now I have no Christmas present for my 2 children and no option of replacement. I am gutted!
2024年12月10日
自発的なレビュー
WoodandHearts からの回答
We sincerely apologize for the unfortunate experience you had with your order. Unfortunately, the package was lost during delivery, which was beyond our control. However, we issued a full refund immediately after the loss was confirmed to resolve the situation as quickly as possible.
We deeply regret the inconvenience this caused, especially during the holiday season, and truly appreciate your patience and understanding.
Almost feels like a scam….
Placed my order for a climbing tower on November 3rd. Plenty of time to have it here and built for the kids for Christmas! However it arrived with no screws, and the white boards had some damage. I reached out for replacement parts. They said they would ship it out…. It’s been a lot of back and forth on when they would ship out the new parts. They stated because of the holidays they are backed up with orders…. I get that but since I ordered first shouldn’t my replacement parts take priority? We also went back and forth between returning since we know their policy requires the customer to cover shipping charges, which we are uncertain how much this will cost. With the product costing us over 400 dollars I am super disappointed. This was supposed to be our big Christmas surprise for the kids.
Update 12.21 we received a half reimbursement ( which was really appreciated) and replacement boards arrived. However they came again without screws lol. The new boards appear to be in better condition, however I still can’t put it together. Might send my husband out to Lowe’s to see if he can find the hardware.
2024年12月6日
自発的なレビュー
WoodandHearts からの回答
We truly appreciate your detailed feedback — and you're absolutely right to feel frustrated. We sincerely apologize for the multiple issues you faced, especially considering this was meant to be a special Christmas surprise for your kids.
There’s no excuse — we made several mistakes along the way, and we take full responsibility. While we’re glad the replacement boards and partial reimbursement eventually reached you, it’s clear that the process took far too long and still lacked proper resolution when the screws were missing again.
We did send a final replacement package with everything needed to complete the set, and we hope this resolved things for you. If there's anything still missing or anything else we can do, please don't hesitate to let us know. Your trust means a lot to us, and we’re committed to doing better.
Only one small package was delivered
Only one small package was delivered. Fed ex shows the entire item as being delivered. If it come in two separate shipments you really should notify the buyer.
Still wondering when I will receive the second box which I understand contains the majority of the climber.
This item is a birthday gift. I would really like to know when the other box is being delivered. Thank you, Laura Omick
2024年11月25日
WoodandHearts からの回答
We sincerely apologize for the confusion and inconvenience caused by the split shipment and the delay. Your order was delivered in separate packages, and we completely understand how frustrating it must have been not to be notified in advance.
Your feedback has truly helped us improve — we’re already working on enhancing our communication and notification system to prevent this from happening in the future. We also hope that the compensation we provided helped make the situation a bit better.
Thank you for your patience and understanding — we truly appreciate it, and we’re always here to assist if you need anything further.
Perfect Present
Great products and timely delivery. Love all the designs and it was perfect for my grandchild’s new room
2024年9月24日
WoodandHearts からの回答
Thank you for your kind words! 😊 We're so happy to hear that our products were a great addition to your grandchild’s new room. It’s wonderful to know you love the designs and that everything arrived on time. We truly appreciate your support!
Shipping took over a month
Shipping took over a month. It was within their specified timeline, so overall, ok process.
2024年8月27日
WoodandHearts からの回答
Thanks for taking the time to share this—and for your patience. Your delivery landed toward the far end of our published window, and we understand that can still feel slow. Once an order leaves our workshop, delivery timing is in the carrier’s hands. While we can’t control their operations, we actively monitor shipments, escalate issues, and propose solutions to keep things moving.We’re glad the process ultimately matched what we promise, and we aim to make it feel faster next time. Your item is covered by our 2-year warranty, and we’ll support you throughout its use.
I got the pikler set and the…
I got the pikler set and the convertible learning tower. My son absolutely loves both.
2024年8月12日
自発的なレビュー
WoodandHearts からの回答
Thank you for sharing your experience! We're delighted to hear that your son enjoys both the Pikler set and the convertible learning tower. It's great to know our products are bringing fun and support to his daily activities. We appreciate your trust and hope they continue to be a favorite in your home!
Highly recommend
Highly recommend! Great quality of materials, fast shipping and easy to assemble. Plus I love the designs.
2024年6月26日
WoodandHearts からの回答
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with the quality of materials and that the assembly process was smooth and hassle-free. It’s great to know that the design resonates with you as well! Fast shipping and an enjoyable setup experience are things we always strive for, and we’re happy that we met your expectations. We truly appreciate your recommendation and hope you and your family continue to enjoy your purchase for years to come!
I love the play for my granddaughter
I love the play for my granddaughter, but felt the extra pillow bought was not cushy enough to use in the rocker part (it still left an ident on my granddaughter’s back after laying on it for a half hour or more). For $42 I could have made a better one. Please, look into your padding used.
2024年3月10日
自発的なレビュー
WoodandHearts からの回答
Thank you for your honest feedback! We truly appreciate your insight, as it helps us improve our products. After reviewing the padding, we have made adjustments to enhance its softness and support for a more comfortable experience. Your input played a valuable role in this update, and we’re grateful for it. We hope you’ll love the improvements! 😊
We love Wood and Hearts!
Great product and it was delivered very quickly! Have ordered from this company more than once and love their products!
2024年5月11日
WoodandHearts からの回答
Thank you for your continued trust and support! We're thrilled to hear that you're happy with the product and our fast delivery. It’s great to know you've enjoyed your experience with us more than once! We appreciate your loyalty and look forward to serving you again in the future.
Hardware could be better but over all we love it.
The main screws are pretty large but I like how smooth they are and the screws that put the swivel step/back rest striped almost completely by the time I got them tight enough. Other than that we love it and my daughter can’t get enough of it
2024年5月17日
WoodandHearts からの回答
Thank you for your feedback! We're glad to hear that you and your daughter love the product. We appreciate your note about the screws and will take it into account for future improvements. If you need any assistance, feel free to reach out. Enjoy the playtime!
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