WoodandHearts レビュー 

Awesome service from beginning to end! Great product!

Wood & Hearts has outstanding customer service! I was looking for an item (toddler chair) that I saw about a year ago & couldn't find it on their site. I described the chair and they knew exactly which item. It was no longer available on the site but the representative said they had some leftovers and I was able to purchase. I'm so happy with this chair it's perfect and matches the other items we already own.

Good quality my son loves to play with this set. Shipping was fast and all came in one package

Multiple packages shipped over weeks with no communication. Extremely poor quality of product. Literally all the screw stripped or cracked. Holes not properly drilled right. Wrong size pieces included. Mounting was impossible due to poor design and location of bars. I contacted them out this before installation and they were supposed to reach out with a solution but did not. We had to modify and they refuse to issue any refund due to this. 3 of the hand knobs cracked during installation deeming them unusable. Pieces dont fit together properly making it very unstavle. It was literally unusable if we attempted to install as built. My kids still complain because the bars twist and its unsafe. Buy a better product from a better company. I communicated all problems with the company and their "solutions" if any were unhelpful. We waited forever for the product to arrive not knowing it shipped International, and they wanted to ship another piece or parts and quite honestly I think the wood and parts are so cheap it wouldn't matter. Buy from another company.

I normally do not leave a review, but this company has called, emailed, and will not leave me along until I do. So, here we go. Here are the facts.
They asked me to give a review before I even received our order. We bought the climbing gym in November to have for Christmas. We received it well into the new year. So, naturally, I wrote We have not received the order yet.

After receiving the order, the company did reach out via email and apologized for the delay, gave a $30 merchandise credit and a $30 refund (for a product over $300). They did not have to give a refund or credit, which was at least something. We will probably not use the $30 credit because most of their products are expensive and after this experience, not sure that $30 credit is worth it.

They asked me to update my review, which I would have BUT then they did not give me a link to update it. The company proceeded to call multiple times (and when I say multiple times, I mean left me MULTIPLE voicemails), asking me to update. I emailed back stating I would update but either I didn't get the email or it got lost. They said they couldn't send the review link again. And they mentioned to update my review here. I would have given more stars except I felt harassed regarding giving a review, and they did not make it easy or convenient to update the review.

The climbing gym itself, my daughter is not that interested in it, and we find her climbing on other items other than the actual climbing gym. The gym itself is a bit wobbly; it does not feel all that sturdy. I would not feel comfortable with my child climbing on it without assistance. In my opinion, it was not worth the cost.

Very well made, every piece is individually wrapped, wood is nicely polished. Not surprisingly, it’s made in Ukraine.
Will be ordering more products in the future.

Looks good, solid, and customer service went above and beyond even when the mistake was mine.

I appreciate the item, but all of the holes weren't completely drilled through and it cracked when I tried to wiggle the bolt through. It isn't a terrible crack - I can sand it down and repaint it later because it's solid wood.

Their products are very easy to assemble and look great! My wife and I purchased the arch, ladder, and triangle for our 8 month baby to use for pulling up and playing on later in life. We got the tent and cushion with it as well, though those came a couple weeks later than the wood pieces. The only reason I put 4 instead of 5 stars is that they originally sent us the wrong colors for our tent and cushion, but they fixed that fairly quickly.

The product arrived in Hawaii in a timely fashion and in good condition. It was easy to put together and my great grandson absolutely loves it!

Overall the product is fun and my kids love it. The ordering process was easy, communication with the company was 'good', but little information on when the items would actually ship. They also didn't say that the items would come in multiple packages and on different days. Initially I thought I was missing many pieces because the package was marked 1 of 1. It took a bit and a few methods of communication to hear back that it would be coming in multiple packages. We were missing a few bolts/screws, but made it work. I also didn't know that this needed to be attached to a wall because it isn't structurally able to be iindependent. The instructions were actually pretty clear and easy to follow. I downloaded them from the website. The wood itself is good quality, but the joints come loose easily because of the way the screws and bolts strip the wood it attaches to the wood. Overall happy, but wouldn't purchase again for the price and headach of it all.

After our finished basement flooded I decided to turn the whole place into a play area for our grandchildren. I purchased the house and the monkey bars with the rock climbing wall and a couple of smaller pieces. Shipping seemed to take forever but I was so happy when all the boxes finally arrived. Please note each box is not dedicated to one piece so you need to carefully separate the pieces before beginning. Additionally, although the bigger pieces come with mats, I purchased Interlocking EVA Foam Floor Mats like they use in gyms to minimize much of the shock from a fall.

I needed to hire our local woodworking guy and his assistant to assemble because there were so many pieces and my husband is sick and this project was way too complex for me. They spent approximately five hours on three consecutive Saturdays to get this done. They told me some of that time was because there were missing pieces and a few bent pieces of wood and the instructions were almost impossible to read so they had to work around this. Now they are coming back to secure the monkey bar set to the wall since it wobbles slightly. (It cost me quite a bit to have it put together and with the missing pieces… this is why I took off a star).

Now that it is mostly complete, I cannot wait for our grandchildren to see this “special surprise”. It is high quality and I know they’ll be playing on this set for years! Even though we had a few setbacks, it is everything I had hoped for.

My only communication with the company was to ask when the items were due to be shipped since I had been waiting and was growing impatient. But my question was answered immediately so this is all I know about their customer service!

Now it’s time to keep the little ones active and away from any “screens”! Thank you!

We searched everywhere and this was the best deal we could find that also had great reviews. Took a little longer than expected, but so worth it. Fairly easy to put together. Kids already love it! We're now looking into a bigger set for the older two, as this was really for baby boy.

Initially with the holiday rush, my order was delayed. I went through a similar experience to some other reviews, but I was impressed with how they did many things to make things better, including fixing all mistakes, refunding a small credit and sending me free merchandise. Overall, the quality of the product is very high, the climbing structure is solid. If I had the right expectation on the shipping delay and better communication on the front end, this would be 5 stars. They did fix all issues, highly increase communication and I will order from them again (just giving myself plenty of time)

No expected delivery date or updates. I emailed and no response.

I’m had a great experience with the customer service team at Wood and Hearts. They went above and beyond, and I would definitely purchase from them again!

Finally arrived! Great quality and easy to assemble. Long delivery time though.

I placed my order on November 23, 2024, but I still haven’t received it. I’ve been in contact with customer service for weeks, yet they keep giving me vague excuses and promising my package will arrive soon. It hasn’t. I’ve now made it very clear that I either want to finally receive my package or get a full refund and will not wait any longer. Since then, they haven’t responded to me at all. Even PayPal’s attempts to resolve the issue have been unsuccessful.

I ordered a pikler triangle set, the large triangle with the arch rocker and the cushion. I placed my order on November 2nd and recieved a box in the mail on November 20th. I thought I was good to go.... wrong! My husband and father in law were putting it together on Christmas eve only to find out the left and right connectors for the triangle were not there. I immediately sent an email requesting the parts.... so our big gift for our youngest sons christmas couldn't be used. I got a response on the 26th with them asking me to confirm the missing parts which I did that same day. On the 28th they said they would send the parts right away and to keep an eye out for tracking. After 4 days on the 1st I asked for an update and didn't get a response after 2 days so I messaged their Facebook page and finally got an email response back on the 4th saying they were still working on it. And on the 7th they sent me the tracking info. It's now the 14th and the parts were finally delivered! But the screws for them are missing. I called today and the lady that answered the phone said she would have them email me tomorrow because she didn't know what screws I needed and that since it was the middle of the night the people that knew weren't there. At this point I am just over it. Something that I was so excited to give my son has turned into a hassle!!! Some of the other reviews here have voiced the same issues and frustrations that I have had! Over $400 for something and to deal with this level of incompetence and communication is astounding.... don't waste your time and order from somewhere else!