Extremely happy with the panels. They look great, everyone who has been here has commented on them. Not that we put them in for other people, I love the fact we can try different arrangements of thing... もっと見る
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Prompt delivery and good backup service. I had a couple of damaged panels which after I sent in pictures of the damage, I was told I could could have a discount or have them replaced. I opted for the... もっと見る
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It isn't the first time I buy their acoustic panels. They are great quality but unfortunately this time all 6 panels arrived damaged. I appreciate that it is the delivery company's mistake but since t... もっと見る
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Great Website making ordering very easy. Customer service are very knowledgeable about their products , prompt delivery and quality products with excellent installation guides and advice if required.... もっと見る
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企業情報
WoodUpp - United Kingdom について
当該企業による記述
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
当該企業による記述
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
連絡先
Oakwood Hill Industrial Estate, IG10 3TZ, Loughton, England, 英国
- +44 208 089 9996
4.6
優良
206件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 93％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great product(s)
Great product(s), great customer service and exceptional delivery.
2026年9月25日
自発的なレビュー
Easy to order, prompt delivery, quality products.
Great Website making ordering very easy. Customer service are very knowledgeable about their products , prompt delivery and quality products with excellent installation guides and advice if required. Would highly recommend Woodupp.
2026年8月28日
WoodUpp - United Kingdom からの回答
Hi Sharon,
Wow, thank you for such a great review! ⭐
Hearing that you had a smooth experience from order to installation really makes our day.
Enjoy your new wall, and don't hesitate to reach out if we can ever help with a future project! 🙌
Best regards
Ida Horsbøl
WoodUpp Customer Experience Team
Extremely happy with the panels
Extremely happy with the panels. They look great, everyone who has been here has commented on them. Not that we put them in for other people, I love the fact we can try different arrangements of things so easily. I'm looking forward to the new accessories.
2026年8月24日
WoodUpp - United Kingdom からの回答
Hi Adam,
Thank you so much for the lovely feedback! We love hearing that your panels have become such a highlight in your home - and a conversation starter with your guests 😉
Keep an eye out for our new accessories coming soon. Thanks again for recommending us ⭐
Best regards
Ida Horsbøl
WoodUpp Customer Experience Team
WoodUpp - United Kingdom からの回答
Hi K J,
Thank you so much for the great review! We're really happy to hear that you had a good experience with our customer service team 🙌
If you ever need anything else, just reach out we're always here to help! 💛
Best regards
Ida Horsbøl
WoodUpp Customer Experience Team
Prompt delivery and good backup…
Prompt delivery and good backup service. I had a couple of damaged panels which after I sent in pictures of the damage, I was told I could could have a discount or have them replaced. I opted for the discount as the damage was on the edge, which had to be trimmed. I do recommend checking all panels on delivery so delivery driver could take them back.
2026年8月19日
WoodUpp - United Kingdom からの回答
Hello! 👋
Thank you for your lovely review and for sharing such useful feedback with us.
We’re happy to hear that your delivery was fast and that our Customer Service team could help when you found a couple of damaged panels. While damaged panels are certainly not part of the plan, we’re glad we could offer a solution that worked well for your project. 😊
We also appreciate your advice about checking the panels when they arrive. It’s a great tip, and hopefully it will help make future WoodUpp projects even smoother for others. 💪
Thank you again for choosing WoodUpp!
Best regards
Ida Horsbøl
WoodUpp Customer Experience Team
Delivery to improve
It isn't the first time I buy their acoustic panels. They are great quality but unfortunately this time all 6 panels arrived damaged. I appreciate that it is the delivery company's mistake but since the delivery fee was so high, I would have expected better care of the products. I did not have time to return them due to a tight building schedule and luckily we were able to cut off the damaged part and put the rest in a hidden corner so it wouldn't be so visible. Just a shame.
2026年7月7日
WoodUpp - United Kingdom からの回答
Hi Federicia,
I’m so sorry that the delivery didn’t go as it should and that your panels arrived with damage. It’s certainly not the condition we want a WoodUpp order to arrive in, and I completely understand your disappointment 😔
It’s fortunate that you managed to use the panels by cutting away some of the damage and hiding the rest, but you shouldn’t have had to find a workaround in the first place.
I’ll make sure our team reaches out to you directly so we can look into what happened and find a suitable way forward with you. 🤝✨
And thank you for coming back to WoodUpp for another project. We really appreciate that trust.
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Nice design, but inconsistent quality and QA
I purchased a variety of products from WoodUpp. Whilst the design on their products are nice, with lots of focus on unboxing experience - I found their actual akupanels to be inconsistent.
I ordered 10 panels, once I had opened them (which took me a while to work through) I realised 4 of them had the first slat not aligned with the rest, meaning it was longer at one end and shorter at the other. I emailed support and their reply was to hammer it… yeah that’s not gonna work as the slats are stapled every ~30cm. When I replied about what to do about this next, I got stone cold silence. I sent a few replies and got nothing back so I’ll just vote with my wallet in future projects.
At the end of my project one of my last panels glued to the wall I realised a one off… the felt was not level from top to bottom! Resulting in the next panel with a not so flattering extra few mm gap at the top.
I did need to return another item though and that was dealt with no problem. It’s just the slats that become problematic.
All in all, lovely products if you get lucky (hence 3 stars). And quite frustrating if like me, are unlucky (else would have been 5 only they would reply to resolve the issues with the panels).
Would I use them again for future projects? No, they’re the most expensive and I anticipated zero issues with the actual panels!
Edit following WoodUpp reply. I replied on 5th and had no response back from that and followed up on the 12th and still no response. Check again! Inconsistent comms. I’ll contact again and update here once I hear back the outcome.
2026年7月27日
WoodUpp - United Kingdom からの回答
Hi Robert,
I can completely understand why this experience has left you disappointed. When you choose a premium product, you should be able to expect consistency across the panels, and I’m sorry that wasn’t your experience here.
I’ve checked your case and can see that Jay got back to you on August 5th. If the advice he provided wasn’t the solution you were looking for, then I’m sorry we didn’t manage to help you properly at that point.
What concerns me most is that you mention sending several follow-up emails without receiving a response. I can’t see those messages in the conversation on our side. If they were perhaps sent from another email address, please forward them to us so we can investigate what happened.
Either way, I’d like us to take another look at this rather than leave things where they are. I’ll follow up with the team and make sure your experience and the issues with the panels are looked into properly. 💛
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
All good thank you
2026年7月27日
WoodUpp - United Kingdom からの回答
Hi Nicola,
That’s exactly what we like to hear! 🙌 Thank you for taking the time to leave us a review, and we hope you enjoy your WoodUpp products! 🪵✨
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
WoodUpp - United Kingdom からの回答
Hi Graham,
Love to hear it! 🙌 Thanks for choosing WoodUpp, Graham. We hope the panels have found their perfect spot in your home 🪵🏡
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Exceptional quality
Exceptional quality. Outstanding service. They have thought of everything with regards to accessories. We cut down and fitted ourselves and it couldn’t haven gone smoother. Lights look amazing too. Thank you 🙏
2026年5月18日
WoodUpp - United Kingdom からの回答
Hi Rebecca,
This was such a lovely review to read 🥰 It sounds like your project came together beautifully, and we’re especially happy to hear the DIY installation went so smoothly.
And the lights really are the finishing touch, aren’t they? 💡✨ Thank you for choosing WoodUpp. Enjoy your new space!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Arrived damaged still no replacement…
Arrived damaged still no replacement been sent avoid.
Still nonone has been intouch after the reply on here please can a replacement be sent asap its been over a montg
2026年7月21日
WoodUpp - United Kingdom からの回答
Hi Yassir,
I’m really sorry you’re still waiting, especially after your order arrived damaged in the first place. I completely understand why you’re frustrated.
I’ve asked our team to reach out to you directly so we can look into what has happened with the replacement and find a solution for you. 📦🤝
Hopefully we can get this back on track for you very soon.
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Good quality product
Good quality product, ordered after receiving a sample. Not yet put on the wall. Easy to order online. Well packaged, arrived on time. The panels are heavy so beware when lifting them.
2026年7月23日
WoodUpp - United Kingdom からの回答
Hi Hazel,
It’s lovely to hear the sample helped you choose and that everything arrived safely and right on time 📦🌿
All that’s left now is to get those panels on the wall 🛠️😊 We hope the finished space turns out exactly as you imagined!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Love these hooks
Love these hooks. Fitted so easily on Nature wall panels on my staircase. Look great too.
2026年7月16日
WoodUpp - United Kingdom からの回答
Hi Celia,
Sounds like our accessories were the perfect finishing touch for your staircase 🏡🌿 We’re so happy you love how they look 🤩
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
WoodUpp offers excellent products
WoodUpp offers excellent products. They may not be the cheapest option on the market, but the quality is something you can both see and feel. The materials are well made, the finish is superb, and the overall product feels premium. I would definitely recommend them.
2025年10月17日
WoodUpp - United Kingdom からの回答
Hi Igor,
Thank you for such a thoughtful review 🙌 It means a lot to hear that the care we put into our materials and finish is something you can actually see and feel in the final product.
And your recommendation is probably the best compliment we could ask for. Thanks for choosing WoodUpp 🌿✨
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Great product with very thick felt and…
Great product with very thick felt and good finish. Delivered quickly and easy to put up. One word of advice if you’re glueing your panels try not to do it in hot weather as the glue goes off very quickly
2026年7月9日
WoodUpp - United Kingdom からの回答
Hi Martyn,
Thank you so much for the lovely review! ⭐
And that’s a great tip about the glue. Hot weather and fast-drying glue can definitely turn a relaxing DIY project into a bit of a race ☀️😅
So glad you’re happy with the finished result. Thanks for sharing your experience and the advice!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Excellent company with products of superior quality.
The company shows excellent professionalism through its outstanding communication and support.
Most notably, it provides high-quality products, including panels, accessories, and other items, all of which meet the highest standards—fully recommended!
2026年7月7日
WoodUpp - United Kingdom からの回答
Hi Monika,
Wow, thank you so much for such a lovely recommendation! ⭐
It genuinely means a lot to know that you’ve had such a great experience with both our team and our products. 🤎
And of course, Jay says hi! 👋 I’ll make sure he knows you left us such kind words.
Thank you for trusting us with your project, Monika! We really appreciate it 🙌
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
WoodUpp - United Kingdom からの回答
Thank you so much, Sue! 😊
We're so happy to hear you've had a great experience with us and that you're pleased with your WoodUpp products.
I can see you've also been in touch with Jay - he sends his regards! 👋
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Very good quality products which…
Very good quality products which justifies the decision to spend a little more money than some of the other lower cost options available. Very prompt delivery too
2026年7月7日
WoodUpp - United Kingdom からの回答
🙌🙌🙌🙌🙌
Thank you so much for this feedback, Kevin. This will help so many of our future customers in the UK. We really appreciate that you took the time to write this review.
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Great service and products
Great service and fast delivery. Panels and tv mount
Look great!
2026年7月6日
WoodUpp - United Kingdom からの回答
Hi Chris,
Thank you so much for your 5 stars!
I am so happy to hear that the all-around experience was a great one! We all hope to see you as a customer again. 😊
Jay says hello and wishes you a lovely weekend!
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Very happy with the product and the…
Very happy with the product and the advice given on the phone. Disappointed with the delivery being to the block front door only. I understand this is pretty standard nowadays and maybe I expect too much for heavy packages to taken inside the property.
2026年7月6日
WoodUpp - United Kingdom からの回答
Hi Ray,
Thank you for the thoughtful review 😊 It’s great to hear that the advice from our team was helpful and that you’re happy with your purchase.
We definitely understand where you’re coming from regarding the doorstep delivery, especially with packages of this size and weight. We appreciate you mentioning it and will take the feedback with us. 📦
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
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