Wowtickets レビュー 35

Wowtickets からの回答

18時間前

Dear Shruti,

Thank you so much for your kind words and for choosing Wowtickets! We’re really happy to hear that our team was able to support you throughout the process and make your experience a positive one.

Your feedback means a lot to us. Wishing you many wonderful trips ahead! ✈️

Warm regards,
The Wowtickets Team

Wowtickets からの回答

2日前

Dear Customer,

We’re sorry for the frustration and disappointment this situation caused. Your booking required additional verification as part of our standard security procedures. Although you provided the requested documents, by the time the verification was completed, the reservation had already been automatically cancelled due to the time limit, and unfortunately it was no longer possible to issue the ticket at the same or a similar fare.

Please be assured that the payment was cancelled and refunded according to the bank’s processing timelines. Also, the documents provided for verification are handled securely and are not stored or used for any unauthorized purposes. Protecting our customers’ personal and payment information is extremely important to us.

We sincerely apologize for the inconvenience caused and appreciate your understanding.

Kind regards,
The Wowtickets Team

Wowtickets からの回答

2026年3月2日

Dear Customer,

We’re sorry to hear about your experience and understand how disappointing this situation must have been.

Your booking was created during nighttime hours and, unfortunately, was automatically cancelled once the supplier’s time limit expired before confirmation could be completed. As a result, the ticket was not issued, and the payment was returned.

We sincerely apologize for the inconvenience caused and appreciate your understanding.

Wowtickets からの回答

2026年2月16日

Dear Customer,

We’re very sorry to read about your experience and understand how stressful this situation must have been. This is certainly not the experience we want for our customers.

We would really like to review your case in detail, as connection times and check-in rules are set by each airline and can vary depending on the itinerary and type of booking. To investigate properly and provide a clear response, please send us your order number and travel details at support@wowtickets.com.

Our team will look into your case and assist you further.

Kind regards,
The Wowtickets Team

Wowtickets からの回答

2026年2月12日

Dear Customer,

Thank you for your 5-star review! We’re happy to hear you found a great fare and had a positive experience booking your trip with us.

We appreciate your support and wish you many more smooth journeys ahead.

Kind regards,
The Wowtickets Team

Wowtickets からの回答

2026年1月12日

Dear Customer,

Thank you for sharing your experience! We’re glad to hear that, despite the initial wait, your reservation was successfully confirmed at a great price. Your trust and recommendation mean a lot to us.

Wowtickets からの回答

2025年12月22日

Dear Customer,

Thank you for your kind feedback! We’re happy to hear that your request was handled quickly and that our communication met your expectations. It’s great to know you’re satisfied with our service.

Warm regards,
The Wowtickets Team

Wowtickets からの回答

2025年12月22日

Dear Customer,

Thank you for your feedback. We’re sorry for the frustration this situation caused and appreciate the opportunity to clarify.

Your payment for order #1053627 was flagged by our security system for additional verification, which is a standard anti-fraud procedure to protect cardholders. During this process, the amount was not charged, but temporarily held by your bank. We requested verification documents, which you later provided. However, due to strict processing time limits, the booking was automatically cancelled before the verification was completed.

As confirmed in our correspondence with you, the payment was never captured by us and has already been released back to your bank. The exact timing of when the funds appear on your account depends on your bank’s processing times.

We were in contact with you regarding this case and regret that the experience did not meet your expectations. Your feedback is taken seriously and helps us improve our communication in time-sensitive situations.

Kind regards,
The Wowtickets Team

Wowtickets からの回答

2025年9月18日

Dear Customer,

We have tried to identify your case in our system and can see that your order was processed promptly, and the ticket was sent to your email. If this information is not sufficient, please share your order number and we will be happy to look into your situation further.

Wowtickets からの回答

2025年9月5日

Dear Customer,

Thank you for sharing your feedback. We’re sorry for the stress this situation caused you. Our team was in constant contact with you regarding this case, working closely with the payment provider and supplying all confirmations to ensure your funds were released by the bank. We’re glad that the money has since been returned to your account.

We appreciate your patience throughout the process and hope to welcome you back for a smoother experience in the future.

Wowtickets からの回答

2025年8月14日

Thank you for taking the time to share your detailed feedback! We’re delighted to hear that you received your tickets instantly and saved significantly on your booking. We understand how important peace of mind is when traveling, and we’re glad everything went smoothly with your check-in via the airline’s website.
Your recommendation means a lot to us, and we look forward to helping you with your future trips.

Safe travels,
The Wowtickets Team

Wowtickets からの回答

2025年7月29日

Hi Karthik,

Sorry for the stress—here’s what happened:
• Booking error: The payment failed on our side, so the tickets were never issued.
• Instant refund: The charge was automatically reversed the same day.
• We have sent you the STAN number in the mail so you can verify it with the bank if needed.

Most banks return the money in a few hours, but it can take up to 3–5 business days to show on your balance.

If you don’t see it after 5 days try to provided your bank with the STAN

Thanks for your patience—hope we can give you a smooth booking next time.

Best,
ANDY
Customer Experience Lead, WowTickets

Wowtickets からの回答

2025年7月24日

Hi

Thank you so much for updating your review—we’re really glad everything was resolved and your refund came through smoothly. We’re sorry again for the worry it caused in the first place.

As a small thank-you, we’ve sent a promo code to your email for your next booking with us. If it’s not in your inbox, please check your spam/junk folder or ping us.

Safe travels, and we hope to see you on your next trip!

Warm regards,
Andy
Customer Experience Lead – WowTickets

Wowtickets からの回答

2025年6月9日

Hi there,

Thank you for letting us know what happened. We understand how upsetting it is to see the fare jump—especially three times in a row—and we’re sorry for the frustration it caused.

Here’s what went on behind the scenes:
• Airline-controlled pricing: Airfares are set and updated by the airlines, sometimes minute-by-minute. While you were completing booking, the airline raised the price by US $57. Our system has to display the airline’s live fare, so it refreshed each time you tried.
• No hidden fees: The entire difference you saw came from the airline, not from us. We never add surcharges after you click “Book.”
• What we do to help: When price changes are small, we often cover part or all of the increase ourselves. In this case the jump happened too quickly for us to absorb in time, and we know that’s disappointing.

What we’re improving:
1. Fare-lock option: We’re testing a feature that lets you hold the price for several hours, so sudden spikes like this don’t derail your booking.
2. Real-time alerts: You’ll soon get an instant onscreen notice explaining any price change and who caused it (airline vs. agency), so there’s no mystery.

If you decide to book again, please reach out to me directly at support@ourcompany.com with the subject “Fare Change Help”—I’ll personally monitor the reservation and, where possible, apply a goodwill discount to offset any last-minute increase.

We value your feedback and are committed to making fare changes clearer and less stressful. Thank you for giving us the chance to improve.

Warm regards,

Wowtickets からの回答

2025年6月9日

Hi there,

I am truly sorry for the frustration you experienced after placing order. You were right to expect a prompt confirmation and timely answers to your emails, and we fell short.

While reviewing your booking we needed to run some additional verification checks. Unfortunately, our follow-up messages weren’t as clear or coordinated as they should have been, which led to unnecessary delays. When we couldn’t complete the verification in a reasonable time, we canceled the order and issued a full refund. You should already have the refund receipt, but if anything is still unclear please let us know right away.

We’re taking two immediate steps to make sure this doesn’t happen again:

Streamlined verification: we’re revising our fraud-check process so customers receive one clear request for information rather than several overlapping emails.
Faster support replies: we’ve added extra coverage on our support inbox and introduced a 24-hour response target for all booking-status inquiries.


If you’d consider giving us another try, I’d be happy to handle your next booking personally or answer any remaining questions.

Adam head of support team
Sincerely,
Customer Care Team

Wowtickets からの回答

2025年4月21日

I'm really sorry about the delays and inconvenience with your refund for the rescheduled flight. I completely understand your frustration, and I want to assure you that we're doing everything we can to resolve this swiftly.

Even though we hadn't received formal authorization from the airline, we took the initiative and processed your refund last Friday. Normally, refunds are processed quickly, but sometimes bank processing times vary.

Today, we've received confirmation from the airline that everything is authorized and in order. You should expect to see the money back in your account in the next few days.

I apologize for any confusion or frustration this process has caused. We're continually improving our procedures to ensure smoother communication and faster resolutions for situations like yours.

Thank you so much for your patience and understanding.

Best regards,

Alex

Wowtickets からの回答

2025年3月24日

Hi there,

I'm really sorry to hear about your experience with our support team regarding your refund request. I'm here to help sort this out for you quickly. Could you please share any details, like your email address or ticket number, so I can locate your request in our system?

Thanks for your patience, and I'm looking forward to getting this resolved for you.

Best regards,

Alex
Customer Support Team

Wowtickets からの回答

2025年1月19日

Thank you, Jerry, our pleasure!