Bought a Wuben L3 on Amazon June 2025 and stopped working recently. Contacted Wuben amazon rep. sent a video and receipt of my order number and got NO where. I just wanted a replacement or have it rep... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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My order came very quickly after the order was placed. The product works incredibly well. Has a good weight witch I like. I'm a maintenance technician I use my flashlight a lot the battery lasts great... もっと見る
Do not trust!! Didn’t receive my order. Ordered two G5’s far in advance of Christmas as a present, and still nothing 5th January. Emailed repeatedly and yet no response to delivery dates or if I could... もっと見る
Vollen Preis bezahlt, sichtlich gebrauchte Lampe geliefert bekommen. Customer Service bietet keine Rückgabe oder Umtausch an. Stattdessen soll ich nach viel hin und her mit 5 EUR Rückzahlung zufri... もっと見る
企業情報
当該企業による記述
Wuben offers diverse lighting solutions known as its best EDC flashlight, quality headlamps, rechargeable led flashlight, bike lights & penlight.
連絡先
1742 N Rand Rd, Palatine, IL 60074, 60074, Palatine, 米国
- 85256292722
- service@wubenlight.com
- wubenlight.com
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Did´nt recieve my item
I ordered a E7 at 01.12.2023 and now its the 15.01.2024 and i still haven´t received anything yet! the Track and trace stopped updating the 08.12.2023 saying it left China. I know it says on there website that it can take up to 28 working days, to receive a product, but if I knew that beforehand, I would never have made the order. I hope i will get my item eventually, since I already paid for it.

Wubenlight からの回答
Torch is good
Torch is good. Small size good for keychain. Problem is received from custom. Torch was going to custom and need to send a lot of paper to show how much i pay for torch. Actually was give from Wuben, but preparation and e-mail to receive my torch is absolutely not good. I order a lot of stuff from China and never go to custom. Torch is great but delivery is not recommended at all.
Versatile little powerhouse with all the bells and whistles
Well made, well thought out. I have the clear x3 and the black aluminum charging case.
Great little edc light, use it at home, walking the dog and at work.
Highly recommend.
G3 Mini EDC Multi Keychain Tool
I own several products from the brand. All are made of high quality materials and are excellently made. The finish is at a very high level and apparently the quality has been raised to a cult. Even the cases and hand straps are excellent unlike other companies. G3 Mini EDC Multi Keychain Tool is a nice souvenir and a good gift for anyone. I have a serious remark only about the intermediary company-supplier. They delay and make the delivery more expensive by making it go through customs and having to fill out customs papers and paying extra fees. This is not the case with other companies in the industry. Change your courier company for Bulgaria.
Light collector
I bought 3 lights. The one I like the best is the x3. Magnetic bottom, angle head and red light capability makes it awesome. The x2 is kinda boring. It’s well made but nothing stands out about it.
There is no Customer service
There is no way to contact Customer service about order status. The link in their email doesn't work. There is no way to find out if your order is ligit or not. Their customer service is non-existent. Better to buy local, US flashlights. Lesson learned.
You asked for the order number and I provided it. Then you reply you can’t find my email. That is deceptive. I can provide details, but if you can’t find it with the order number you have bigger issues.
My original complaint is that there is no way to access any customer service except through sites like trustpilot for any kind of customer service.
Also, wuben asked for the order number which I provided. I didn’t provide my email, so your response of not finding my email is deceptive.
My request is now for a refund.
Order#WL19477C
1 - C3 flashlight and 3-G1 key chain lights

Wubenlight からの回答
WUBEN X2
WUBEN X2, I like this flashlight because it has a simple shape, is small and light, very comfortable in my pocket. The three Osram P9 emitters are very impressive, the light produced is very bright, even though it is flood type, the light throws quite far. The unique body and USB C of this flashlight add a unique and futuristic impression. The simple UI and instant strobe really helped me in using it. I have tried dropping it to a height of 1m and tried washing it with water, and the flashlight still turns on normally. Spectacular.
Quick shipping and a solid product.
Fast response so that Communication is well established
Fast response so that Communication is well established, information is conveyed very quickly, delivery is also easy to monitor and reaches its destination quickly
Wuben company
Wuben company is great! Everything, from customer support to shipping speed and finally to outstanding products! My F5 camping light came in no time and boy-o-boy what'a beautiful light is that! Along with my X3 and G2 🤗 Simple there is not a bad thing to say about them!
Good light garbage shipping
The light is great but the shipping was the worst it took almost a month I would never buy another one just because of the shipping. They drop ship from china.

Wubenlight からの回答
it is very handy and useful.
Powerful Flashlights With nice Features…
Powerful Flashlights With nice Features and very good quality. I have some Wuben lights and they are working and working and working. Nice Products!
Great Lights & Support!
I have quite a few different Wuben lights in my collection. I have always received my lights in a timely manner and the one time I did have an issue with only one of the lights, Wuben promptly shipped me a replacement without question.
Gut und günstig
Meine Wuben Kopflampe ist fast täglich im Einsatz und das seit vielen Monaten. Mir gefallen die verschiedenen Lichtmodis,das komfortable Kopfband und die hochwertige Ausführung. Für diesen günstigen Preis,würde ich sie mir definitiv wieder kaufen.
experienced Wuben user
I have almost every recent Wuben flashlight and always worked good to me and had a very nice customer service care. Recommended!
I am a real customer
I am a real customer, bought the Wuben G2 after seeing it on reddit. The charging port cover tore off and the port would fill with lint on my keychain. Customer service came through for me and replaced it!
THE BEST
I have had nothing but the best experience dealing with Wuben. Their customer service has been extremely friendly, and they flashlight are the best on the market!
tracked and field dressed my 2023 deer…
tracked and field dressed my 2023 deer in the dark in DAYLIGHT conditions!
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