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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Bought a Wuben L3 on Amazon June 2025 and stopped working recently. Contacted Wuben amazon rep. sent a video and receipt of my order number and got NO where. I just wanted a replacement or have it rep... もっと見る

5つ星のうち5の評価

My order came very quickly after the order was placed. The product works incredibly well. Has a good weight witch I like. I'm a maintenance technician I use my flashlight a lot the battery lasts great... もっと見る

5つ星のうち1の評価

Do not trust!! Didn’t receive my order. Ordered two G5’s far in advance of Christmas as a present, and still nothing 5th January. Emailed repeatedly and yet no response to delivery dates or if I could... もっと見る

5つ星のうち1の評価

Vollen Preis bezahlt, sichtlich gebrauchte Lampe geliefert bekommen. Customer Service bietet keine Rückgabe oder Umtausch an. Stattdessen soll ich nach viel hin und her mit 5 EUR Rückzahlung zufri... もっと見る

企業情報

  1. 照明製造業者

当該企業による記述

Wuben offers diverse lighting solutions known as its best EDC flashlight, quality headlamps, rechargeable led flashlight, bike lights & penlight.


連絡先

2.5

期待以下

TrustScore 5段階評価の2.5

309件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

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5つ星のうち1の評価

Did´nt recieve my item

I ordered a E7 at 01.12.2023 and now its the 15.01.2024 and i still haven´t received anything yet! the Track and trace stopped updating the 08.12.2023 saying it left China. I know it says on there website that it can take up to 28 working days, to receive a product, but if I knew that beforehand, I would never have made the order. I hope i will get my item eventually, since I already paid for it.

2024年1月15日
自発的なレビュー
Wubenlight ロゴ

Wubenlight からの回答

Hi Jimmy,

First and foremost, I want to sincerely apologize for the delay in receiving your order. We understand the frustration this may have caused, and we truly appreciate your patience.

I would like to inform you that we have multiple warehouses globally. Unfortunately, due to unforeseen circumstances, some of our warehouses were experiencing shortages at the time of your order. Consequently, we had to dispatch your item from our warehouse in China.

Furthermore, the holiday season, particularly Christmas and New Year, has led to significant logistics delays, causing your tracking information to stop updating since December 8, 2023. We deeply regret any inconvenience this may have caused.

In light of these challenges, we want to make things right for you. We will be processing a full refund for your order, and I would like to assure you that your product is still en route and will be resent shortly as a gesture of our sincere apology for the logistical delay.

Thank you for your understanding.

Best regards,
The Wuben Team

5つ星のうち4の評価

Torch is good

Torch is good. Small size good for keychain. Problem is received from custom. Torch was going to custom and need to send a lot of paper to show how much i pay for torch. Actually was give from Wuben, but preparation and e-mail to receive my torch is absolutely not good. I order a lot of stuff from China and never go to custom. Torch is great but delivery is not recommended at all.

2023年12月5日
5つ星のうち5の評価

G3 Mini EDC Multi Keychain Tool

I own several products from the brand. All are made of high quality materials and are excellently made. The finish is at a very high level and apparently the quality has been raised to a cult. Even the cases and hand straps are excellent unlike other companies. G3 Mini EDC Multi Keychain Tool is a nice souvenir and a good gift for anyone. I have a serious remark only about the intermediary company-supplier. They delay and make the delivery more expensive by making it go through customs and having to fill out customs papers and paying extra fees. This is not the case with other companies in the industry. Change your courier company for Bulgaria.

2023年12月5日
5つ星のうち4の評価

Light collector

I bought 3 lights. The one I like the best is the x3. Magnetic bottom, angle head and red light capability makes it awesome. The x2 is kinda boring. It’s well made but nothing stands out about it.

2023年12月4日
5つ星のうち1の評価

There is no Customer service

There is no way to contact Customer service about order status. The link in their email doesn't work. There is no way to find out if your order is ligit or not. Their customer service is non-existent. Better to buy local, US flashlights. Lesson learned.
You asked for the order number and I provided it. Then you reply you can’t find my email. That is deceptive. I can provide details, but if you can’t find it with the order number you have bigger issues.
My original complaint is that there is no way to access any customer service except through sites like trustpilot for any kind of customer service.
Also, wuben asked for the order number which I provided. I didn’t provide my email, so your response of not finding my email is deceptive.
My request is now for a refund.
Order#WL19477C
1 - C3 flashlight and 3-G1 key chain lights

2023年12月31日
自発的なレビュー
Wubenlight ロゴ

Wubenlight からの回答

Hi, we appreciate your feedback and apologize for any inconvenience you've experienced. We couldn't locate your order using the email provided. Kindly share your order number with us, and we'll promptly look into it for you.

Thank you for your patience and understanding.

Best regards,
The Wuben Team

【Update as of January 15, 2024】

Hi Dean,

We're all about making sure your shopping experience with us is top-notch, and we're sorry to hear we missed the mark with your recent order.

After digging into it with your order number #WL19477C, we tried to track down your email using our customer service email (service@wubenlight.com). Unfortunately, we couldn't find any matching records.

Checking on the products, our records show that the 1 C3 and 3 G1 items were signed for on January 11th. Could you confirm if you got your hands on them?

If there's anything off with the products or if you'd prefer a refund, hit up our customer service at service@wubenlight.com. Just give them the lowdown on what's going on, and we'll handle your request following our return and refund policy.

Thanks for bringing this to our attention, and we're eager to make things right for you.

Cheers,
The Wuben Team

5つ星のうち5の評価

WUBEN X2

WUBEN X2, I like this flashlight because it has a simple shape, is small and light, very comfortable in my pocket. The three Osram P9 emitters are very impressive, the light produced is very bright, even though it is flood type, the light throws quite far. The unique body and USB C of this flashlight add a unique and futuristic impression. The simple UI and instant strobe really helped me in using it. I have tried dropping it to a height of 1m and tried washing it with water, and the flashlight still turns on normally. Spectacular.

2023年12月5日
5つ星のうち5の評価

Wuben company

Wuben company is great! Everything, from customer support to shipping speed and finally to outstanding products! My F5 camping light came in no time and boy-o-boy what'a beautiful light is that! Along with my X3 and G2 🤗 Simple there is not a bad thing to say about them!

2023年12月5日
5つ星のうち1の評価

Good light garbage shipping

The light is great but the shipping was the worst it took almost a month I would never buy another one just because of the shipping. They drop ship from china.

2023年12月5日
Wubenlight ロゴ

Wubenlight からの回答

Hi Robert,

I sincerely apologize for the inconvenience you experienced with our shipping. We understand how important it is to receive your order promptly. I want to assure you that we have already transitioned to a new logistics partner.

In the near future, our shipping process will significantly improve, and we'll strive to dispatch your items from a warehouse closer to your delivery location. Your feedback is invaluable, and we are committed to enhancing your overall shopping experience.

Thank you for bringing this to our attention, and we appreciate your understanding.

Best regards,
The Wuben Team

5つ星のうち5の評価

Great Lights & Support!

I have quite a few different Wuben lights in my collection. I have always received my lights in a timely manner and the one time I did have an issue with only one of the lights, Wuben promptly shipped me a replacement without question.

2023年12月18日
自発的なレビュー
5つ星のうち5の評価

Gut und günstig

Meine Wuben Kopflampe ist fast täglich im Einsatz und das seit vielen Monaten. Mir gefallen die verschiedenen Lichtmodis,das komfortable Kopfband und die hochwertige Ausführung. Für diesen günstigen Preis,würde ich sie mir definitiv wieder kaufen.

2023年12月14日
自発的なレビュー
5つ星のうち5の評価

I am a real customer

I am a real customer, bought the Wuben G2 after seeing it on reddit. The charging port cover tore off and the port would fill with lint on my keychain. Customer service came through for me and replaced it!

2023年12月8日
自発的なレビュー
5つ星のうち5の評価

THE BEST

I have had nothing but the best experience dealing with Wuben. Their customer service has been extremely friendly, and they flashlight are the best on the market!

2023年8月15日
自発的なレビュー

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