I ordered a Tivoli speaker on Nov. 23 as a Christmas present. Big mistake. I emailed back and forth and eventually got a nonsensical reply that only orders placed before Dec. 15 would arrive in ti... ãã£ãšèŠã
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I placed an order for the Passage coffee table in September 2025 and a big split developed in one of the pieces of wood. I went back and forth with customer service and they will not replace the defec... ãã£ãšèŠã
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My order arrived damaged (not from the carrier, just a defective product) it was incredibly expensive but I thought it was worth it. Turns out, Iâd like to return the item, but absolutely want to ret... ãã£ãšèŠã
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Made an order in early december. Shocked to see the long estimated processing/ shipping time upon receiving the order email confirmation. Patiently waited for the order in spite of that. Got a 'we hav... ãã£ãšèŠã
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2Modern is the leading retailer for authentic modern furniture, lighting, and home accessories, dedicated to bringing timeless design into contemporary living spaces. Established in 2003, 2Modern is focused on partnering with iconic and emerging global design brands to inspire customers and elevate interiors through thoughtful, forward-thinking design. For more information, please visit www.2modern.com and follow @2modern on Instagram, Facebook, and Pinterest.
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35 Miller Ave # 192, 94941-1903, Mill Valley, ç±³åœ
- (888) 222-4410
- support@2modern.com
- www.2modern.com
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It was better than I expected.
I was a bit concerned after reading the reviews, but so far my experience has been very positive.
That said, it might be because I havenât purchased any furniture from them.
Iâve only ordered smaller items, and everything arrived without any issues.
I plan to continue purchasing from this company in the future.
2026幎2æ26æ¥
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2Modern ããã®åç
Hi Elly,
Thank you for sharing your feedback â weâre thrilled to know your experience has been positive and we look forward to assisting with your future orders!
Best regards,
2Modern
Donât buy the Passage table from 2Modern
I placed an order for the Passage coffee table in September 2025 and a big split developed in one of the pieces of wood. I went back and forth with customer service and they will not replace the defective piece that is 4 months old. They only offered 10% discount even though their site lists a 2 year warranty. Really terrible customer service.
2026幎1æ14æ¥
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2Modern ããã®åç
Hi Hannah,
We are sorry to hear of your experience with your order, and thank you for sharing your feedback.
We reviewed your order and see that our Support team connected with you to confirm a replacement has been processed for the Passage Coffee Table as a resolution. If there is anything we can help with, please contact us by phone at 888-222-4410 (M â F: 6am â 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Buyer beware. No one will help me!
My order arrived damaged (not from the carrier, just a defective product) it was incredibly expensive but I thought it was worth it. Turns out, Iâd like to return the item, but absolutely want to return a DEFECTIVE item and they will not return my messages. Considering filing a fraud dispute with my card. No one will respond or help me. Do not buy from this site.
2026幎1æ27æ¥
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2Modern ããã®åç
Hi Erin,
We apologize for the lack of communication with your order. Your experience is important to us, and we're thankful you took the time to share your feedback.
We reviewed your order and see that our Support team has sent an email to you at the email address on the order that includes return instructions and a return label. If there is anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M â F: 6am â 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
They took my money but I have still not got the product
I ordered a Tivoli speaker on Nov. 23 as a Christmas present. Big mistake. I emailed back and forth and eventually got a nonsensical reply that only orders placed before Dec. 15 would arrive in time for Christmas. It is now January 24 and still no Tivoli speaker. Perhaps it will arrive in time for my husband's birthday in May?
Update: unbelievably 2modern says my new ship date IS in May. Meantime, they are spamming me unrelentingly.
2026幎1æ23æ¥
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2Modern ããã®åç
Hi Janet,
Thank you for reaching out to provide your identifying order information.
We apologize that the product you ordered moved into a backordered status after the order was placed. We see our Support team presented the option of switching to alternate colors that were in stock, but we were not able to guarantee delivery by Christmas at that time.
Our Support team will reach out to you to see how we can help!
Best regards,
2Modern
Where is my order, it's been over one month!?!
I placed an order at the end of November, it's now December 30th and not only have I not heard from the company, I had to reach out them to try and get my money back. Even then they said they would try to reach out to cancel it, even though it was never processed. Terrible customer service, terrible communication, terrible company.
2025幎12æ30æ¥
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2Modern ããã®åç
Hi Abigail,
We apologize for the lack of communication with your order. Thank you for your feedback - we read each review to reflect on what we can do better and how we can improve the customer experience. We reviewed your order and confirmed that it has been canceled at your request, and a refund has been issued. If you have any questions please contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
This company should not be in business
This company should not be in business. Iâve been trying to start a return on an item and they wonât return my calls or my emails to begin the process Very unprofessionalâŠ..beware and donât shop here
2025幎12æ30æ¥
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2Modern ããã®åç
Hi Pauline,
We apologize for the lack of communication with your order. Your experience is important to us, and we're thankful you took the time to share your feedback with us. We reviewed your order and confirmed that your return has been processed, and the refund has been issued. If you have any questions please contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
Do not recommend
Made an order in early december. Shocked to see the long estimated processing/ shipping time upon receiving the order email confirmation. Patiently waited for the order in spite of that. Got a 'we haven't forgotten about you' email from 2Modern couple of days ago and the following day got a 'we've cancelled your order at your request' email. For the record, I did not cancel my order. First and last time I will buy anything from this questionable site. Worst part, the item I bought is now no longer on sale on other websites. What a bummer and hugely disappointing experience.
2025幎12æ26æ¥
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2Modern ããã®åç
Hi H,
We apologize for your experience and we're thankful you took the time to share your feedback with us. We requested additional information from you, so we could look into your order to help. At your convenience, please reach out to our Customer Support team by phone at 888-222-4410 (M â F: 6am â 4pm PST) or by email at support@2modern.com with details to identify your order and we are happy to assist.
Best regards,
2Modern
---
Updated: 1/20/26
Hi H,
Thank you for reaching out to provide your identifying order information. We apologize that the item you purchased became unavailable due to being out of stock after the order was placed. We are sorry we were not able to fulfill the order. We processed a cancellation of the order, and promptly refunded you. If you have any questions, please contact our Customer Support team by phone at 888-222-4410 (M â F: 6am â 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Fraud company
Fraud company. Should have read these reviews before purchasing from them. Made an order 12/4/25 and it is now 12/22/25. Waited three weeks already and still havenât heard any updates about order, so called them and was told item is on back order. Canât even cancel the order even if I wanted to at this point because thereâs no option to do so. Very unreliable and untrustworthy company.
2025幎12æ4æ¥
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2Modern ããã®åç
Hi Elena,
We apologize for your experience and we're thankful you took the time to share your feedback with us. We requested additional information from you, so we could look into your order to help. At your convenience, please reach out to our Customer Support team by phone at 888-222-4410 (M â F: 6am â 4pm PST) or by email at support@2modern.com with details to identify your order and we are happy to assist.
Best regards,
2Modern
Terrible customer service experience
Terrible customer service experience. No notice of shipping resulted in multiple calls by me to follow up. I was eventually told the item was on back order and it would be months before shipping would take place. Communication by 2Modern could not have been worse.
2025幎12æ15æ¥
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2Modern ããã®åç
Hi Daniel,
Thank you for sharing your feedback. We apologize that the product you ordered unexpectedly moved into a backordered status after the order was placed, and for the lack of communication with your order. Our team has taken care of the cancellation at your request. If you have any questions please contact our Customer Support team by phone at 888-222-4410 (M â F: 6am â 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Fraud, fraud, fraud
I agree with everyone below -- this company is a fraud. On 11/23, I ordered a bench that was supposed to be shipped within 3-5 days. Got notice on 11/28 that it had been shipped. Never delivered. On 12/12, the site indicated that shipment was cancelled. I've tried calling (no one answers) and emailed multiple times and received no resolution. This is a terrible company -- DO NOT ORDER from them.
2025幎12æ16æ¥
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2Modern ããã®åç
Hi Rachel,
We apologize for your experience and we're thankful you took the time to share your feedback with us. We requested additional information from you, so we could look into your order to help. At your convenience, please reach out to our Customer Support team by phone at 888-222-4410 (M â F: 6am â 4pm PST) or by email at support@2modern.com with details to identify your order and we are happy to assist.
Best regards,
2Modern
Scam company with worst customer serviceâŠ
Refuse to give me details on my order and claimed order would arrive on time and ship in 6-10 business days but that was all a total lie. I ordered on November 26. They keep claiming itâs shipped because they generated a tracking number, but the item was never picked up and tracking provided to me does not track. I email but no response at all to any emails. When i call they say they will get back to me but then donât. UPDATE: 2 Modern later refunded me, but only AFTER filing complaints and disputing charges. Suddenly they responded after complaints were filed. Before that happened a customer served rep who I got by calling told me the truck that never departed with my order (I.e. the one a tracking number was generated for - that didnât actually track) which never shipped needed to be rerouted for me to be issued a refund! Please note - for days the company claimed that the truck had departed with my stuff. Customer service constantly gave me misinformation and the agent who âcanceledâ the order did not immediately agree to a refund but said it would need to come later when a truck that never departed was âreroutedâ. The response from the company is not an accurate version of what really happened.
2025幎11æ24æ¥
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2Modern ããã®åç
Hi BeaumontChic,
We apologize for your experience and we're thankful you took the time to share your feedback with us. In reviewing your order, we see that you connected with our Support team by phone on 12/12/25 and they received the details of your experience with your order and understood your request to cancel if delivery could not be completed in time for your needs. Support was able to explain that the order was booked for shipment and assigned a tracking number but had not been picked up by the carrier for transit yet. In the days after we spoke with you, we explored all available options to meet your delivery request, but unfortunately, we were not able to. On 12/18/25 we sent you an email to confirm that your request to cancel was confirmed and we processed a refund for you. If you have any questions, please reach out to our Customer Support team by phone at 888-222-4410 (M â F: 6am â 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
It's been two weeks and still hasn'tâŠ
It's been two weeks and still hasn't shipped. "In stock" was clearly a lie. No response from the company
2025幎12æ13æ¥
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2Modern ããã®åç
Hi Christine,
We apologize for the lack of communication with your order. Your experience is important to us, and we're thankful you took the time to share your feedback with us. We reviewed your order and confirmed that one of the products was been delivered successfully, and the requested cancellation on the other has been processed. If you have any questions please contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
do not order
I ordered on 11/21 and have reached out twice to customer service asking when the item will ship and also called twice but no one will answer.
2025幎12æ8æ¥
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2Modern ããã®åç
Hi Courtney R,
We apologize for your experience and we're thankful you took the time to share your feedback with us. We requested additional information from you, so we could look into your order to help. At your convenience, please reach out to our Customer Support team by phone at 888-222-4410 (M â F: 6am â 4pm PST) or by email at support@2modern.com with details to identify your order and we are happy to assist.
Best regards,
2Modern
Customer Service could not care less
I received a table lamp instead of a floor lamp and when I called Customer Service to get the right lamp, they told me itâs out of stock until mid February. I asked them to please do not charge me for the restocking fee and they did as well as the return shipping. This is the least accommodating company I have ever dealt with and this will be my last time purchasing anything from there. I urge consumers to carefully read the return policy as you will be stuck with a 15% restocking fee as well as return shipping. Do not buy from them.
2025幎12æ4æ¥
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2Modern ããã®åç
Hi Eva,
We apologize for issue with your order. Your experience is important to us, and we're thankful you took the time to share your feedback. We checked on your request and see that our Support Team has connected with you and confirmed your return has been processed along with the refund. If there is anything we can help with please contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best regards,
2Modern
Buy from Lighting New York and save your money and headache!
same light fixture available for same price at LNY but I ordered from 2modern to get chase points. BIG MISTAKE. Light didnt fit, but now I am stuck w paying them back for what WAS free shipping, PLUS return shipping, PLUS 15% restock fee. I have worked w LNY for years and they are as easy and accommodating as Amazon. I will never make this mistake again!
2025幎12æ1æ¥
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2Modern ããã®åç
Hi Sandy,
Thank you for taking the time to share your feedback with us. We looked into your order and we're sorry to hear the return policy was different than you expected. A team member from Customer Support will reach out to connect with you.
Best regards,
2Modern
AVOID
AVOID
I would give this zero stars if I could.
This company is completely fraud.
Website says item will be shipped within 2-3 days. Waited for well over two weeks to zero communication. Reached out to them many times to cancel the order, and called them half a dozen times (nobody answered, I left voicemail multiple times). ZERO RESPONSE
2025幎11æ24æ¥
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2Modern ããã®åç
Hi Matt,
We apologize for your experience and thank you for sharing your feedback. We can assure you we are an upstanding company specializing in modern design since 2003. We checked on your order and see that our Support team was able to provide an update on 11/19/25 to notify you that the items were unexpectedly backordered. At your request a cancellation of your order is in process. If you have any questions, please contact our Customer Support team by phone at 888-222-4410 (M â F: 6am â 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
This company is an absolute fraud
This company is an absolute fraud. After maybe a dozen emails and phone messages, they finally replied to me to tell me that my item will ship in 2 months rather than 2-3 days. I have given up on trying to get them to follow-up through with a refund and have contested the charge with my credit card company.
Don't waste your time or money!
2025幎11æ21æ¥
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2Modern ããã®åç
Hi Matthew,
We apologize for your experience and thank you for sharing your feedback. We can assure you we are an upstanding company specializing in modern design since 2003. We checked on your order and see that our Support team was able to provide an update on 11/19/25 to notify you that the items were unexpectedly backordered. At your request a cancellation of your order is in process. If you have any questions, please contact our Customer Support team by phone at 888-222-4410 (M â F: 6am â 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Does not in fact "ship in 1-2 business days"âŠ
Advertises "ships in 1-2 business days" on the product listing page and more than a week later tells me this a made to order item with an as-yet unknown ship date.
Order #287960.
2025幎10æ20æ¥
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2Modern ããã®åç
Hi Farzad,
Thank you for sharing your feedback. We apologize that the item you ordered unexpectedly moved into a backordered status after the order was placed. We are sorry for the inconvenience, and our Support team has responded and taken care of the request you submitted to us directly. If you have any questions please contact our Customer Support team by phone at 888-222-4410 (M â F: 6am â 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Poor customer service
I purchased a &Tradition floor lamp but I arrived with a broken parts. Then I contacted the support to request a parts replacement. Their response took forever. Slow and not following up. Kept asking them for a status but seems like they donât care about their customers after the product was sold.
2025幎9æ14æ¥
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2Modern ããã®åç
Hi Ml Huang,
We apologize for the issue with your order. Your experience is important to us, and we're thankful you took the time to share your feedback. Our Customer Support team is working to resolve this issue and will be sure to follow up with you. If you have any questions, please contact us by phone at 888-222-4410 (M â F: 6am â 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Whatever you do make sure it does notâŠ
Whatever you do make sure it does not involve ordering from this site. Stated 2-3 day shipping for a chair I ordered. 45 days later, nothing. Asked to cancel order and get a refund, which was promised within five business days. 15 days later, nothing. Every time I inquire about shipping or refund I get further promises and no follow through.
This company is a scam reseller!
2025幎7æ10æ¥
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2Modern ããã®åç
Hi Chris,
Thank you for sharing your feedback. We can assure you we are an upstanding company specializing in modern design since 2003. We apologize that the Click Outdoor Rocking Chair was unexpectedly delayed. We received your request to cancel your order on 8/25/25 and when the request was sent to the warehouse, your order was in a shipped status, so we provided tracking details to you and offered to cover the cost of the return if you preferred to return the item once received. In understanding your request to cancel, we worked with the warehouse to intercept the shipment and have it returned to sender, and a refund was issued on 8/29/25. We confirmed with our Accounting Department that the refund was issued to the card used on the order, and our Customer Support team provided you with a screenshot of the refund transaction. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M â F: 6am â 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
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