99 Bikes UK レビュー 

2,868
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Popped in with my old Specialised Globe with Gear issues…. Have lost patience with the bike shop who have ‘tried’ to fix it several times. Huge welcome, very relaxed and looked at it immediatel... もっと見る

5つ星のうち5の評価

Had an issue with my new bike shortly after purchase, my choice of bike was not suitable for me. The customer service was absolutely outstanding. The manager Adam took it back without any fuss and rep... もっと見る

5つ星のうち5の評価

I bought my bike from 99 Bikes in Walton on Thames, and it was a great experience. Oscar was great, was really informative and patient, especially as I returned my first bike and bought a mountain bik... もっと見る

5つ星のうち1の評価

Awful! Placed an order and it was cancelled without any explanation. I attempted to contact the retailer several times to ask why my order was cancelled and they have completely ignored me. Save your... もっと見る

企業が回答しました

企業情報

  1. 自転車屋
  2. 自転車修理店

当該企業による記述

Since opening our first bike shop in 2007 in Milton Australia, 99 Bikes has grown its store network to 78 stores across Australia, New Zealand and now the United Kingdom. Dedicated to being the world's most approachable bike shop, 99 Bikes makes sure all cyclists have access to the best products, the best service at the best prices online and in store.


連絡先

4.1

ほぼ満足

TrustScore 5段階評価の4

2868件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 22%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(2,868)

過去12か月のレビュー数: 35

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

5 stars

Straight forward transaction with good communication

2023年12月4日
99 Bikes UK ロゴ

99 Bikes UK からの回答

Thanks Kev!

5つ星のうち5の評価

Great experience

Great experience. I picked a bike for my little girl under the guise of letting Santa know which to collect. The team picked up on it and totally ran with it, was brilliant. Great customer service and great stock.

2023年12月4日
99 Bikes UK ロゴ

99 Bikes UK からの回答

Hi Paul, thanks for the review glad we could help.

5つ星のうち5の評価

Why shop anywhere else? 5*

Great range of products, advice is always non biased too. What they don’t have they can get, if you have an opinion they listen, nothing ever forced. Great bunch.

2023年11月23日
99 Bikes UK ロゴ

99 Bikes UK からの回答

Thanks for the review Adam we really appreciate the feedback!

5つ星のうち5の評価

I recently made an online purchase from…

I recently made an online purchase from 99 Bikes, and I am thoroughly impressed with the entire experience. Here’s why:

The website was user-friendly with clear categories and detailed product descriptions, making it easy to find exactly what I was looking for. The high-resolution images and customer reviews were extremely helpful in making an informed decision.

The checkout process was streamlined and secure. I appreciated the multiple payment options and the transparent communication about my order status from start to finish.

My order arrived sooner than expected, which was a pleasant surprise. The bike was meticulously packaged, ensuring its safety during transit. The assembly instructions included were clear and concise, making the setup process a breeze.

Outstanding Customer Service, I purchased 2 x bikes for my twin boys, one was out of the stock and they upgraded the unavailable bike to a higher value price at no extra cost.

Overall Experience: I couldn't be happier with my purchase from 99 Bikes. Their commitment to customer satisfaction, combined with the quality of their products, makes them a top choice for cycling enthusiasts. I highly recommend them to anyone looking for a reliable online bike shop.

2023年11月20日
99 Bikes UK ロゴ

99 Bikes UK からの回答

Hi Marc,

Thank you very much for the feedback, we really appreciate you taking the time to write such a detailed account of your experience. Glad we could help and get your boys riding!

Thanks,
99 Bikes UK

5つ星のうち5の評価

Top quality help at our local store

Whenever we visit our local store, Jack @ 99 bikes is more than willing to help with advice, our purchases and will even fit purchased products to my Cube bike.

2023年11月20日
99 Bikes UK ロゴ

99 Bikes UK からの回答

Thanks for the review Colin we really appreciate it!

5つ星のうち5の評価

One problem, sorted.

Just bought a Genesis Day One. Great price, delivery time was fast. And bike was package well. This is when I discovered that that tyres were different from what was described in the specification. Wasn’t a like-for-like change either.

Contacted made with team at 99 Bikes. Few emails and Andrew and the team had a set of tyres set out to me. All sorted out for future bike packing adventures.

2023年11月23日
自発的なレビュー
99 Bikes UK ロゴ

99 Bikes UK からの回答

Thanks for the review Robert, enjoy the bike!

5つ星のうち5の評価

Very helpful and competent staff

Very helpful and competent staff. Twice now they have sorted out my di2 gear issues, on two bikes, very quickly and at short notice. Highly recommended.

2023年11月19日
自発的なレビュー
99 Bikes UK ロゴ

99 Bikes UK からの回答

Thanks Brian for your review. I'll pass on your kind words to the Winchester team.

5つ星のうち5の評価

Really positive experience

Really positive experience - shop staff were knowledgable, price was good with delivery on time.

2023年11月23日
99 Bikes UK ロゴ

99 Bikes UK からの回答

Thanks for the review Mark, we really appreciate it

5つ星のうち5の評価

Recently purchased a bike from 99 at…

Recently purchased a bike from 99 at Winchester , all the guys that work there are great and are all very friendly , informative and knowledgeable. Happy to help and give advice regardless of making a purchase from them or not. My partner also purchased a bike not from 99 due to limited sale stock but they helped us to find the bike we wanted in stock else where , Needless to say we are more then happy with their customer service .

2023年11月21日
自発的なレビュー
99 Bikes UK ロゴ

99 Bikes UK からの回答

Thanks for the review Jamie, more than happy to help. Happy riding!

5つ星のうち3の評価

The 2 bike chains were supplied without…

The 2 bike chains were supplied without the required link to join the ends.This meant that I had to phone up and then travel to the shop to collect them.
The staff were polite and friendly,but this was not a great first experience with regards to an efficient way of purchasing.

2023年11月20日
99 Bikes UK ロゴ

99 Bikes UK からの回答

Thanks for the feedback Peter and really sorry about your experience.

5つ星のうち5の評価

Excellent service

Excellent service from knowledgeable guys, will definitely use again.

2023年11月2日
99 Bikes UK ロゴ

99 Bikes UK からの回答

Thanks for the review Chris.

5つ星のうち5の評価

Great customer care

Great customer care. Louis and the staff were always ready to help with any queries.

2023年11月2日
99 Bikes UK ロゴ

99 Bikes UK からの回答

Thanks Jim, I'll let Louis & the guys at Southampton know

5つ星のうち5の評価

Great experience

Good choice of bikes. Personal and honest service. Very good communication, with Phil in particular. Overall a nice company to deal with.

2023年11月2日
99 Bikes UK ロゴ

99 Bikes UK からの回答

Thanks for the review Igor, more than happy to help!

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